
If a crash deploys an airbag, excluding knee
airbags and rear inflatable safety belts
where fitted or activates the fuel pump
shut-off, your SYNC-equipped vehicle may
be able to contact emergency services by
dialing 911 through a paired and connected
Bluetooth-enabled phone. You can learn
more about the 911 Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 38). Important information
regarding airbag deployment is in this
chapter.
See
Roadside Emergencies (page 237).
Important information regarding the fuel
pump shut-off is in this chapter.
Setting 911 Assist On If your vehicle is equipped with
Navigation, touch the i
(Information) button to access
these features. If your vehicle is not
equipped with Navigation, touch the corner
of the touchscreen with the green tab.
Touch
Apps > 911 Assist, then select On. You can also access 911 Assist
by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist, or
• Pressing the Settings icon > Help > 911
Assist
.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
prior to the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the United States,
Canada or in a territory in which 911 is
the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate
the fuel pump shut-off (which would
trigger 911 Assist); however, SYNC tries to
contact emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to connect
to, any available previously paired phone
and tries to make the call to 911.
Before making the call:
• SYNC provides a short window of time
(approximately 10 seconds) to cancel
the call. If you fail to cancel the call,
SYNC attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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To run a report by voice
command, press the voice
button on the steering wheel
and, when prompted, say "Vehicle health
report".
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information.
CLIMATE
Touch the lower right corner on the
touchscreen to access your climate control
features. Depending on your vehicle line
and option package, your climate screen
may look different from this screen.
Note:
You can switch temperature units
between Fahrenheit and Celsius. See
Settings (page 397). Power:
Touch the button to switch the system on and off. Switching off the
climate control system prevents outside air from entering the vehicle.
A
Passenger settings:
B
Touch the
+ or – to increase or decrease the air temperature on the passenger
side of the vehicle.
Touch the heated seat icon to switch the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to switch the climate-controlled seat
off and on (if equipped).
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K

Note: To prevent window fogging, you cannot select recirculated air when MAX
Defrost is on.
Driver settings:
K
Touch the
+ or – to increase or decrease the air temperature on the driver side
of the vehicle.
Touch the heated seat icon to switch the heated seat off and on (if equipped).
Touch the climate-controlled seat icon to switch the climate-controlled seat
off and on (if equipped).
Touch
MyTemp to select your preset temperature setpoint. Touch and hold
MyTemp to save a new preset temperature setpoint.
Touch the heated steering wheel icon to switch the heated steering wheel on
and off (if equipped).
Note: If your vehicle is equipped with a
wood-trimmed steering wheel, it does not
heat between the 10 o'clock and 2 o'clock
positions.
Climate Control Voice Commands
Note: The fan speed automatically
decreases when you start a voice command
session or phone call through SYNC. This
feature is dependent on the current climate
control settings and helps to reduce the
background noise in the vehicle. The fan
speed returns to normal when the voice
session ends. You can adjust the fan speed
manually during this time by using the fan
button or knob to reach the desired setting.
To disable or enable automatic fan speed,
press and hold the
AC and Recirculated air
buttons at the same time. Release the
buttons and immediately increase the fan
speed. Press the voice button on the
steering wheel controls. When
prompted, say any of the
following commands: Climate Control Commands
"Climate automatic"
"Climate my temperature" "Climate off""Climate on"
"Climate temperature <15.5-29.5> degrees"
"Climate temperature <60-85> degrees" "Help"
There are additional climate control
commands but in order to access them,
you have to say "Climate" first. When the
system is ready to listen, you may say any
of the following commands: "CLIMATE"
"A/C off""A/C on"
"Automatic"
"Defrost off"
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•
Edit Turn List
• Detour
• Edit Route Preferences
• Edit Traffic Preferences
• Cancel Route.
Nokia is the digital map provider for the
navigation application. If you find map data
errors, you may report them directly to
Nokia by going to
http://mapreporter.navteq.com. Nokia
evaluates all reported map errors and
responds with the result of their
investigation by e-mail.
Navigation Map Updates
Annual navigation map updates are
available for purchase through your
dealership, by calling 1-866-4NAVTEQ
(1-866-462-8837) (in Mexico, call
01-800-557-5539) or going to
www.navigation.com/sync. You need to
specify the make and model of your vehicle
to determine if there is an update available.
Navigation Voice Commands When in navigation mode, press
the voice button on the steering
wheel controls. After the tone,
say any of the following commands: Navigation system voice commands
"Cancel next waypoint" 1
"Cancel route" 1
"Destination" 2
"Destination
"Destination
"Destination intersection"
"Destination nearest
"Destination play nametags" "Destination POI"
"Destination POI category"
"Destination previous destination" "Destination street address"
"Detour"1
"Navigation" 3
"Navigation voice volume decrease" "Navigation voice volume increase"
"Repeat instruction" 1
"Show 3D"
"Show heading up" "Show map"
"Show north up"
"Show route" 1
"Show turn list" 1
"Voice guidance off" "Voice guidance on" "Where am I?""Zoom in"
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Multi-Point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and air conditioninghoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires (including spare) for wear and properpressure**
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant expiration
Use By date on the canister. Replace as needed.
Be sure to ask your dealership service
advisor or technician about the multi-point
vehicle inspection. It is a comprehensive
way to perform a thorough inspection of
your vehicle. Your checklist gives you
immediate feedback on the overall
condition of your vehicle.
NORMAL SCHEDULED
MAINTENANCE
Intelligent Oil-Life Monitor®
Your vehicle is equipped with an Intelligent
Oil-Life Monitor that determines when you
should change the engine oil based on how
you use your vehicle. By using several
important factors in its calculations, the
monitor helps reduce the cost of owning
your vehicle and reduces environmental
waste at the same time. This means you do not have to remember
to change the oil on a mileage-based
schedule. Your vehicle lets you know when
an oil change is due by displaying ENGINE
OIL CHANGE DUE or OIL CHANGE
REQUIRED in the information display.
The following table provides examples of
vehicle use and its impact on oil change
intervals. It is a guideline only. Actual oil
change intervals depend on several factors
and generally decrease with severity of
use.
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When to expect the OIL CHANGE REQUIRED message
Vehicle use and example
Interval
Normal
7500-10000 miles
(12000-16000 km) Normal commuting with highway driving
No, or moderate, load or towing
Flat to moderately hilly roads
No extended idling
Severe
5000-7499 miles
(8000-11999 km) Moderate to heavy load or towing
Mountainous or off-road conditions
Extended idling
Extended hot or cold operation
Extreme
3000-4999 miles
(4800-7999 km) Maximum load or towing
Extreme hot or cold operation
Normal Maintenance Intervals At every oil change interval as indicated by the information display
*
Change engine oil and filter. **
Rotate the tires.
Perform a multi-point inspection (recommended).
Inspect the automatic transmission fluid level. Consult your dealer for requirements.
Inspect the brake pads, rotors, hoses and parking brake.
Inspect the engine cooling system strength and hoses.
Inspect the exhaust system and heat shields.
Inspect the rear axle. Lubricate any areas with grease fittings.
Inspect the half-shaft boots.
Inspect the steering linkage, ball joints, suspension, tie-rod ends, driveshaft and U-joints.
Lubricate any areas with grease fittings (All-wheel drive vehicles).
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A
A/C
See: Climate Control......................................... 124
About This Manual...........................................7
ABS See: Brakes............................................................ 175
ABS driving hints See: Hints on Driving With Anti-Lock
Brakes................................................................. 175
Accessories.....................................................451 Exterior Style........................................................ 451
Interior Style......................................................... 451
Lifestyle.................................................................. 451
Peace of Mind...................................................... 451
Accessories See: Replacement Parts
Recommendation............................................. 11
ACC See: Using Adaptive Cruise Control.............197
Active Park Assist.........................................187 Deactivating the Active Park Assist
Feature ................................................................ 191
Parallel Parking, Perpendicular Parking, Park Out Assist............................................... 187
Troubleshooting the System........................... 191
Adjusting the Headlamps
.........................272
Vertical Aim Adjustment................................. 272
Adjusting the Steering Wheel - Vehicles With: Manual Adjustable Steering
Column............................................................74
Adjusting the Steering Wheel - Vehicles With: Power Adjustable Steering
Column............................................................74
Easy Entry and Exit Feature.............................. 75
End of Travel Position......................................... 75
Memory Feature.................................................... 75
Airbag Disposal
..............................................46
Air Conditioning See: Climate Control......................................... 124
Alarm See: Anti-Theft Alarm......................................... 73
All-Wheel Drive
.............................................170
Ambient Lighting............................................87
Anti-Theft Alarm............................................73 Arming the Alarm................................................. 73
Disarming the Alarm........................................... 73
Appendices.....................................................471 Audible Warnings and Indicators
.............98
Headlamps On Warning Chime..................... 99
Key in Ignition Warning Chime........................ 98
Keyless Warning Alert........................................ 99
Parking Brake On Warning Chime.................99
Audio Control
...................................................75
MEDIA....................................................................... 75
Seek, Next or Previous........................................ 75
Audio Input Jack
...........................................352
Audio System................................................339
General Information......................................... 339
Audio Unit - Vehicles With: AM/FM/CD/ SYNC.............................................................340
Audio Unit - Vehicles With: Premium AM/FM/CD
..................................................343
Audio Unit - Vehicles With: Sony AM/ FM/CD..........................................................344
Menu Structure................................................... 345
Autolamps........................................................82 Windshield Wiper Activated
Headlamps........................................................ 82
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)/Sony Audio
System...........................................................127
Automatic Climate Control - Vehicles With: Dual Automatic Temperature
Control (DATC)
...........................................126
Automatic High Beam Control.................84 Activating the System........................................ 84
Manually Overriding the System.................... 85
Automatic Transmission
...........................166
Automatic Transmission Adaptive
Learning............................................................ 168
Brake-Shift Interlock.......................................... 167
If Your Vehicle Gets Stuck In Mud or Snow.................................................................. 168
SelectShift Automatic ™
Transmission................................................... 166
Understanding the Positions of Your Automatic Transmission............................ 166
Automatic Transmission Fluid Check - 2.0L EcoBoost™.......................................266
Automatic Transmission Fluid Check - 2.7L EcoBoost™/3.5L
..............................267
Adding Transmission Fluid ............................ 268
Checking the Transmission Fluid Level ........................................................................\
...... 267
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Creating a MyKey............................................55
Programming/Changing Configurable
Settings............................................................... 55
Cruise Control
..................................................76
Principle of Operation...................................... 196
Type 1........................................................................\
. 76
Type 2........................................................................\
77
Cruise control See: Using Cruise Control................................ 196
Customer Assistance.................................242
D
Data Recording
..................................................9
Event Data Recording........................................... 9
Service Data Recording........................................ 9
Daytime Running Lamps
.............................83
Type 1 - Conventional
(Non-Configurable)....................................... 83
Type 2 - Configurable......................................... 83
Digital Radio
...................................................347
HD Radio Reception and Station
Troubleshooting............................................ 348
Direction Indicators
.......................................85
Drive Control...................................................215
Adaptive Steering............................................... 216
Driver Select Suspension................................. 215
Driver Alert.....................................................203 PRINCIPLE OF OPERATION.......................... 203
USING DRIVER ALERT.................................... 203
Driver and Passenger Airbags...................39 Children and Airbags.......................................... 39
Proper Driver and Front Passenger Seating Adjustment........................................................ 39
Driver and Passenger Knee Airbags........43
Driving Aids
....................................................203
Driving Hints...................................................234
Driving Through Water...............................234
DRL See: Daytime Running Lamps......................... 83
E
Economical Driving.....................................234 Electric Parking Brake
..................................176
Applying the Electric Parking brake.............176
Battery With No Charge................................... 178
Parking On a Hill (Vehicles With a Manual Transmission) ................................................. 176
Releasing the Electric Parking Brake............177
Emission Control System..........................163 On-Board Diagnostics (OBD-II)................... 164
Readiness for Inspection/Maintenance (I/M) Testing................................................... 164
End User License Agreement...................471 SYNC End User License Agreement
(EULA)............................................................... 471
Engine Block Heater....................................154 Using the Engine Block Heater...................... 155
Engine Coolant Check
...............................263
Adding Engine Coolant.................................... 264
Checking the Engine Coolant....................... 264
Recycled Engine Coolant................................ 265
Severe Climates................................................. 265
What You Should Know About Fail-Safe Cooling.............................................................. 265
Engine Immobilizer See: Passive Anti-Theft System...................... 71
Engine Oil Check..........................................262 Adding Engine Oil.............................................. 262
Engine Oil Dipstick - 2.0L EcoBoost™.................................................262
Engine Oil Dipstick - 2.7L EcoBoost™/ 3.5L
.................................................................262
Engine Specifications - 2.0L EcoBoost™..................................................321
Drivebelt Routing................................................ 321
Engine Specifications - 2.7L EcoBoost™..................................................321
Drivebelt Routing............................................... 322
Engine Specifications - 3.5L....................322 Drivebelt Routing............................................... 322
497
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