2015 FORD C MAX HYBRID phone

GENERAL INFORMATION
WARNINGS
Extended idling at high engine
speeds can produce very high
temperatures in the engine and
exhaust system, creating the risk of fire or
other damage. Do not park, idle or drive your vehicle
on dry grass or other dry ground
cover. The emission system heats up
the engine compartment and exhaust
system, creating the risk of fire. Do not start the vehicle in a closed
garage or in other enclosed areas.
Exhaust fumes can be toxic. Always
open the garage door before you start the
vehicle. If you smell exhaust fumes inside
your vehicle, have your vehicle
checked by an authorized dealer
immediately. Do not drive your vehicle if
you smell exhaust fumes. If you disconnect the battery, your vehicle
may exhibit some unusual driving
characteristics for approximately 5 miles
(8 kilometers) after you reconnect it. This
is because the engine management system
must realign itself with the engine. You can
disregard any unusual driving
characteristics during this period.
The powertrain control system meets all
Canadian interference-causing equipment
standard requirements regulating the
impulse electrical field or radio noise.
When you start the vehicle, avoid pressing
the accelerator pedal before and during
operation. Only use the accelerator pedal
when you have difficulty starting the
vehicle. IGNITION SWITCH
0 (off) - The ignition is off.
Note: When you switch the ignition off and
leave your vehicle, do not leave your key in
the ignition. This could cause your vehicle
battery to lose charge.
I
(accessory) - Allows the electrical
accessories, such as the radio, to operate
while the engine is not running.
Note: Do not leave the ignition key in this
position for too long. This could cause your
vehicle battery to lose charge.
II
(on) - All electrical circuits are
operational and the warning lamps and
indicators illuminate.
III
(start) - starts the vehicle into Ready to
Drive mode (indicated by the green "Ready
to Drive" icon on the instrument cluster).
KEYLESS STARTING
(If Equipped)
Note: The keyless starting system may not
function if the key is close to metal objects
or electronic devices such as cellular
phones.
Note: A valid key must be located inside
your vehicle to switch the ignition on and
start the vehicle.
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SAFETY PRECAUTIONS
WARNINGS
Do not overfill the fuel tank. The
pressure in an overfilled tank may
cause leakage and lead to fuel spray
and fire. The fuel system may be under
pressure. If you hear a hissing sound
near the fuel filler door (Easy Fuel
capless fuel system), do not refuel until
the sound stops. Otherwise, fuel may spray
out, which could cause serious personal
injury. Automotive fuels can cause serious
injury or death if misused or
mishandled.
Flow of fuel through a fuel pump
nozzle can produce static electricity.
This can cause a fire if you are filling
an ungrounded fuel container. Fuel ethanol and gasoline may
contain benzene, which is a
cancer-causing agent.
When refueling always shut the
engine off and never allow sparks or
open flames near the filler neck.
Never smoke or use a cell phone while
refueling. Fuel vapor is extremely
hazardous under certain conditions. Avoid
inhaling excess fumes. Observe the following guidelines when
handling automotive fuel:
•
Extinguish all smoking materials and
any open flames before refueling your
vehicle.
• Always turn off the vehicle before
refueling. •
Automotive fuels can be harmful or
fatal if swallowed. Fuel such as
gasoline is highly toxic and if
swallowed can cause death or
permanent injury. If fuel is swallowed,
call a physician immediately, even if no
symptoms are immediately apparent.
The toxic effects of fuel may not be
visible for hours.
• Avoid inhaling fuel vapors. Inhaling too
much fuel vapor of any kind can lead
to eye and respiratory tract irritation.
In severe cases, excessive or prolonged
breathing of fuel vapor can cause
serious illness and permanent injury.
• Avoid getting fuel liquid in your eyes. If
fuel is splashed in the eyes, remove
contact lenses (if worn), flush with
water for 15 minutes and seek medical
attention. Failure to seek proper
medical attention could lead to
permanent injury.
• Fuels can also be harmful if absorbed
through the skin. If fuel is splashed on
the skin, clothing or both, promptly
remove contaminated clothing and
wash skin thoroughly with soap and
water. Repeated or prolonged skin
contact with fuel liquid or vapor causes
skin irritation.
• Be particularly careful if you are taking
“Antabuse ” or other forms of disulfiram
for the treatment of alcoholism.
Breathing gasoline vapors, or skin
contact could cause an adverse
reaction. In sensitive individuals, serious
personal injury or sickness may result.
If fuel is splashed on the skin, promptly
wash skin thoroughly with soap and
water. Consult a physician immediately
if you experience an adverse reaction.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Fuel and Refueling

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your vehicle
line will provide warranty service, we
recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft® parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-392-3673 (FORD)
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.fordowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State or Zip Code.
• Owner Manuals.
• Maintenance Schedules.
• Recalls.
• Ford Extended Service Plans.
• Ford Genuine Accessories.
• Service specials and promotions.
In Canada:
Mailing address
Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6K 0C8
Telephone
1-800-565-3673 (FORD)
Online
www.ford.ca
Twitter
@FordServiceCA (English Canada)
@FordServiceQC (Quebec)
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your selling/servicing
authorized dealer.
2. If your inquiry or concern remains unresolved, contact the Sales Manager,
Service Manager or Customer Relations
Manager.
3. If you require assistance or clarification
on Ford Motor Company policies,
please contact the Ford Customer
Relationship Center.
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In order to help us serve you better, please
have the following information available
when contacting a Customer Relationship
Center:
•
Vehicle Identification Number.
• Your telephone number (home and
business).
• The name of the authorized dealer and
city where located.
• The vehicle ’s current odometer reading.
In some states, you must directly notify
Ford in writing before pursuing remedies
under your state ’s warranty laws. Ford is
also allowed a final repair attempt in some
states.
In the United States, a warranty dispute
must be submitted to the BBB AUTO LINE
before taking action under the
Magnuson-Moss Warranty Act, or to the
extent allowed by state law, before
pursuing replacement or repurchase
remedies provided by certain state laws.
This dispute handling procedure is not
required prior to enforcing state created
rights or other rights which are independent
of the Magnuson-Moss Warranty Act or
state replacement or repurchase laws.
IN CALIFORNIA (U.S. ONLY)
California Civil Code Section 1793.2(d)
requires that, if a manufacturer or its
representative is unable to repair a motor
vehicle to conform to the vehicle ’s
applicable express warranty after a
reasonable number of attempts, the
manufacturer shall be required to either
replace the vehicle with one substantially
identical or repurchase the vehicle and
reimburse the buyer in an amount equal to
the actual price paid or payable by the
consumer (less a reasonable allowance
for consumer use). The consumer has the
right to choose whether to receive a refund
or replacement vehicle. California Civil Code Section 1793.22(b)
presumes that the manufacturer has had
a reasonable number of attempts to
conform the vehicle to its applicable
express warranties if, within the first 18
months of ownership of a new vehicle or
the first 18000 miles (29 000 km),
whichever occurs first:
1.
Two or more repair attempts are made
on the same non-conformity likely to
cause death or serious bodily injury OR
2. Four or more repair attempts are made
on the same nonconformity (a defect
or condition that substantially impairs
the use, value or safety of the vehicle)
OR
3. The vehicle is out of service for repair of nonconformities for a total of more
than 30 calendar days (not necessarily
all at one time).
In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before asserting
in court any rights or remedies conferred
by California Civil Code Section 1793.22(b).
You are also required to use BBB AUTO
LINE before exercising rights or seeking
remedies created by the Federal
Magnuson-Moss Warranty Act, 15 U.S.C.
sec. 2301 et seq. If you choose to seek
redress by pursuing rights and remedies
not created by California Civil Code Section
1793.22(b) or the Magnuson-Moss
Warranty Act, resort to BBB AUTO LINE is
not required by those statutes.
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Customer Assistance

In the CAMVAP program, impartial
third-party arbitrators conduct hearings at
mutually convenient times and places in
an informal environment. These impartial
arbitrators review the positions of the
parties, make decisions and, when
appropriate, render awards to resolve
disputes. CAMVAP decisions are fast, fair,
and final as the arbitrator
’s award is
binding on both you and Ford of Canada.
CAMVAP services are available in all
Canadian territories and provinces. For
more information, without charge or
obligation, call your CAMVAP Provincial
Administrator directly at 1-800-207-0685
or visit www.camvap.ca.
GETTING ASSISTANCE
OUTSIDE THE U.S. AND
CANADA
Before exporting your vehicle to a foreign
country, contact the appropriate foreign
embassy or consulate. These officials can
inform you of local vehicle registration
regulations and where to find unleaded
fuel.
If you cannot find unleaded fuel or can only
get fuel with an anti-knock index lower
than is recommended for your vehicle,
contact our Customer Relationship Center.
The use of leaded fuel in your vehicle
without proper conversion may damage
the effectiveness of your emission control
system and may cause engine knocking or
serious engine damage. Ford Motor
Company or Ford of Canada is not
responsible for any damage caused by use
of improper fuel. Using leaded fuel may
also result in difficulty importing your
vehicle back into the United States. If your vehicle must be serviced while you
are traveling or living in Asia-Pacific Region,
Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
Fax: (313) 390-0804
Email: [email protected]
For customers in Guam, the
Commonwealth of the Northern Mariana
Islands (CNMI), America Samoa, and the
U.S. Virgin Islands, please feel free to call
our Toll-Free Number: (800) 841-FORD
(3673).
If your vehicle must be serviced while you
are traveling or living in Puerto Rico,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
If your vehicle must be serviced while you
are traveling or living in the Middle East,
contact the nearest authorized dealer. If
the authorized dealer cannot help you,
contact:
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Customer Assistance

FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi
Arabia: 800 8971409
Local Telephone Number of Kuwait:
24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America
and then relocate to any of the above
locations, register your vehicle
identification number (VIN) and new
address with Ford Motor Company Export
Operations & Global Growth Initiatives by
emailing [email protected].
If you are in another foreign country,
contact the nearest authorized dealer. In
the event your inquiry is unresolved,
communicate your concern with the
dealership
’s Sales Manager, Service
Manager or Customer Relations Manager.
If you require additional assistance or
clarification, please contact the respective
Customer Relationship Center as
previously listed.
Customers in the U.S. should call
1-800-392-3673.
ORDERING ADDITIONAL
OWNER'S LITERATURE
To order the publications in this portfolio,
contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call
toll free: 1-800-782-4356 Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached
by their website:
www.helminc.com
(Items in this catalog may be purchased
by credit card, check or money order.)
Obtaining a French Owner
’s
Manual
French Owner ’s Manual can be obtained
from your authorized dealer or by
contacting Helm, Incorporated using the
contact information listed previously in this
section.
REPORTING SAFETY DEFECTS
(U.S. ONLY) If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform the National Highway
Traffic Safety Administration
(NHTSA) in addition to notifying
Ford Motor Company.
If NHTSA receives similar
complaints, it may open an
investigation, and if it finds that a
safety defect exists in a group of
vehicles, it may order a recall and
remedy campaign. However,
NHTSA cannot become involved
in individual problems between
you, your dealer, or Ford Motor
Company.
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To contact NHTSA, you may call
the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY:
1-800-424-9153); go to
http://www.safercar.gov; or write
to:
Administrator
1200 New Jersey Avenue,
Southeast
Washington, D.C. 20590
You can also obtain other
information about motor vehicle
safety from
http://www.safercar.gov.
REPORTING SAFETY DEFECTS
(CANADA ONLY)
If you believe that your vehicle has
a defect which could cause a
crash or could cause injury or
death, you should immediately
inform Transport Canada.Transport Canada Contact Information
http://www.tc.gc.ca/eng/roadsafety/menu.htm
Website
1–800–333–0510
Phone
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Customer Assistance

Protected components
Fuse amp rating
Fuse or relay number
Fuel pump supply.
20A
F56
Not used.
—
F57
Not used (spare).
5A
F58
Passive anti-theft system.
5A
F59
Interior light.
10A
F60
Driver door switch pack.
Glove box illumination.
Overhead console switch bank.
Cigar lighter.
20A
F61
Second row power point.
Autowiper module.
5A
F62
Autodimming rear view mirror.
Not used (spare).
10A
F63
Not used.
—
F64
Liftgate release.
10A
F65
Driver door unlock supply.
20A
F66
Cell phone passport (C-MAX Energi).
7.5A
F67
Multi-function display.
GPS module.
Sync.
Not used (spare).
15A
F68
Instrument cluster.
5A
F69
Central lock and unlock supply.
20A
F70
Heating control head (manual air condi-
tioner).
7.5A
F71
Climate control module.
Steering wheel module.
7.5A
F72
Data link connector.
7.5A
F73
OBD II supply.
Headlamp supply.
15A
F74
Fog lamp supply.
15A
F75
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C-MAX (CCG) Mexico/United States of America/Canada, enUSA, CPE Review Fuses