2015 DODGE GRAND CARAVAN service

In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
Service Contract
You may have purchased a service contract for a vehicle
to help protect you from the high cost of unexpected
repairs after the manufacturer’s New Vehicle Limited
Warranty expires. The manufacturer stands behind only
the manufacturer’s service contracts. If you purchased a
manufacturer’s service contract, you will receive Plan
Provisions and an Owner Identification Card in the mail
within three weeks of the vehicle delivery date. If you
have any questions about the service contract, call the
manufacturer’s Service Contract National Customer
Hotline at 1-800-521-9922 (Canadian residents, call (800)
465–2001 English / (800) 387–9983 French).
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IF YOU NEED CONSUMER ASSISTANCE 673

The manufacturer will not stand behind any service
contract that is not the manufacturer’s service contract. It
is not responsible for any service contract other than the
manufacturer’s service contract. If you purchased a ser-
vice contract that is not a manufacturer’s service contract,
and you require service after the manufacturer’s New
Vehicle Limited Warranty expires, please refer to the
contract documents, and contact the person listed in
those documents.
We appreciate that you have made a major investment
when you purchased the vehicle. An authorized dealer
has also made a major investment in facilities, tools, and
training to assure that you are absolutely delighted with
the ownership experience. You will be pleased with their
sincere efforts to resolve any warranty issues or related
concerns.
WARNING!
Engine exhaust (internal combustion engines only),
some of its constituents, and certain vehicle compo-
nents contain, or emit, chemicals known to the State
of California to cause cancer and birth defects, or
other reproductive harm. In addition, certain fluids
contained in vehicles and certain products of compo-
nent wear contain, or emit, chemicals known to the
State of California to cause cancer and birth defects,
or other reproductive harm.
WARRANTY INFORMATION
See the Warranty Information Booklet, located on the
DVD, for the terms and provisions of Chrysler Group
LLC warranties applicable to this vehicle and market.
674 IF YOU NEED CONSUMER ASSISTANCE

MOPAR® PARTS
MOPAR® fluids, lubricants, parts, and accessories are
available from an authorized dealer. They are recom-
mended for your vehicle in order to help keep the vehicle
operating at its best.
REPORTING SAFETY DEFECTS
In The 50 United States And Washington, D.C.
If you believe that your vehicle has a defect that could
cause a crash or cause injury or death, you should
immediately inform the National Highway Traffic Safety
Administration (NHTSA) in addition to notifying the
manufacturer.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved in
individual problems between you, your authorized
dealer, and the manufacturer.
To contact NHTSA, you may either call the Auto Safety
Hotline toll free at 1–888–327–4236 (TTY: 1–800–424– 9153),
or go tohttp://www.safercar.gov; or write to: Admin-
istrator, NHTSA, 1200 New Jersey Avenue, SE., West
Building, Washington, D.C. 20590. You can also obtain
other information about motor vehicle safety from
http://www.safercar.gov.
In Canada
If you believe that your vehicle has a safety defect, you
should contact the Customer Service Department imme-
diately. Canadian customers who wish to report a safety
defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go tohttp://www.tc.gc.ca/
roadsafety/
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IF YOU NEED CONSUMER ASSISTANCE 675

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
676 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
•1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
•www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions
on specified government test surfaces of asphalt and
concrete. A tire marked C may have poor traction perfor-
mance.
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IF YOU NEED CONSUMER ASSISTANCE 677

Child Safety Locks.........................49
Clean Air Gasoline........................532
Climate Control..........................432
Clock..................................351
Coat Hook..............................285
Coin Holder.............................286
Cold Weather Operation....................460
Compact Disc (CD) Maintenance..............431
Compact Spare Tire........................514
Compass...............................340
Compass Calibration.......................340
Compass Variance.........................341
Computer, Trip/Travel......................337
Connector
UCI . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ..377
Universal Consumer Interface (UCI)..........377
Conserving Fuel..........................336
Console................................286
Console, Floor...........................286
Console, Overhead........................252
Console, Removable.......................290
Contract, Service..........................673
Coolant Pressure Cap (Radiator Cap)...........628
Cooling System...........................624
Adding Coolant (Antifreeze)...............626
Coolant Capacity.......................656
Coolant Level..........................624
Disposal of Used Coolant.................628
Drain, Flush, and Refill...................625
Inspection............................629
Points to Remember.....................629
Pressure Cap..........................628
Radiator Cap..........................628
Selection of Coolant (Antifreeze).............625
Corrosion Protection.......................635
Cupholders.............................275
CustomerAssistance.......................671
10
INDEX 683

Data Recorder, Event.......................95
Daytime Running Lights....................224
Dealer Service............................611
Defroster, Windshield......................123
Delay (Intermittent) Wipers..................230
Diagnostic System, Onboard.................608
Dimmer Control..........................225
Dipsticks
Automatic Transmission..................634
Oil (Engine)...........................612
Power Steering.........................479
Disabled Vehicle Towing....................601
Disposal
Antifreeze (Engine Coolant)................628
Door Locks
Door Locks............................34
Key Fob . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .34
Remote...............................34
Remote Keyless Entry (RKE)................34
Door Opener, Garage.......................256
Driving
Through Flowing, Rising, or Shallow Standing
Water................................476
Driving to Achieve Maximum Fuel Economy......336
DVD Player (Video Entertainment System™)......384
E-85 Fuel...............................536
Economy (Fuel) Mode......................465
Electrical Power Outlets.....................269
Electric Remote Mirrors.....................136
Electronic Brake Control System...............483
Brake Assist System.....................487
Electronic Speed Control (Cruise Control)........236
Electronic Stability Control (ESC)..............488
Electronic Vehicle Information Center (EVIC)......325
Emergency, In Case of
Hazard Warning Flasher..................561
Jacking...............................575
684 INDEX

Flashers
Hazard Warning........................561
Turn Signal...........................125
Flash-To-Pass............................229
Flexible Fuel Vehicles
Cruising Range.........................539
Engine Oil............................538
Fuel Requirements......................536
Maintenance...........................539
Replacement Parts.......................539
Starting..............................539
Flooded Engine Starting....................460
Floor Console............................286
Fluid Capacities..........................656
Fluid Leaks.............................125
Fluid Level Checks
Automatic Transmission..................634
Brake................................631
Cooling System.........................624
Power Steering.........................479
Fluids, Lubricants and Genuine Parts...........657
Fog Lights..............................225
Fog Light Service.........................653
Fold in Floor (Stow(n Go) Seating.............198
Freeing A Stuck Vehicle.....................598
Fuel...................................531
Adding..............................540
Additives.............................534
Clean Air.............................532
Conserving............................336
Economy Mode........................465
Ethanol..............................532
Filler Cap (Gas Cap).....................318
Filler Door (Gas Cap)....................318
Gasoline..............................531
Gauge...............................318
Light................................322
MaterialsAdded........................534
686 INDEX