2015 DODGE DURANGO service

•TheAdvancedFrontAirBagswillnotdeployinallfrontalcollisions,includingsome
that may produce substantial vehicle damage — for example, some pole collisions,
truck underrides, and angle offset collisions.
•Ontheotherhand,dependingonthetypeandlocationofimpact,AdvancedFrontAir
Bags may deploy in crashes with little vehicle front-end damage but that produce a
severe initial deceleration.
•Becauseairbagsensorsmeasurevehicledecelerationovertime,vehiclespeedand
damage by themselves are not good indicators of whether or not an air bag should have
deployed.
•Seatbeltsarenecessaryforyourprotectioninallcollisions,andalsoareneededtohelp
keep you in position, away from an inflating air bag.
•Theairbagsmustbereadytoinflateforyourprotectioninacollision.TheOccupant
Restraint Controller (ORC) monitors the internal circuits and interconnecting wiring
associated with air bag system electrical components.
•TheORCturnsontheAirBagWarningLightintheinstrumentpanelforapproximately
four to eight seconds for a self-check when the ignition switch is first turned to the
ON/RUN position. After the self-check, the Air Bag Warning Light will turn off. If the
ORC detects a malfunction in any part of the system, it turns on the Air Bag Warning
Light, either momentarily or continuously. A single chime will sound to alert you if the
light comes on again after initial startup.
•TheORCmonitorsthereadinessoftheelectronicpartsoftheairbagsystemwhenever
the ignition switch is in the START or ON/RUN position. If the ignition switch is in the
OFF position or in the ACC position, the air bag system is not on and the air bags will
not inflate.
•IftheAirBagWarningLightintheinstrumentpanelisnotonduringthefourtoeight
seconds when the ignition switch is first turned to the ON/RUN position, stays on, or
turns on while driving, have the vehicle serviced by an authorized service center
immediately.
NOTE:
If the speedometer, tachometer, or any engine related gauges are not working, the
Occupant Restraint Controller (ORC) may also be disabled. In this condition the air bags
may not be ready to inflate for your protection. Have an authorized dealer service the air
bag system immediately.
•Afteranycollision,thevehicleshouldbetakentoanauthorizeddealerimmediately.
•Donotdriveyourvehicleaftertheairbagshavedeployed.Ifyouareinvolvedinanother
collision, the air bags will not be in place to protect you.
•Ifitisnecessarytomodifytheairbagsystemforpersonswithdisabilities,contactyour
authorized dealer.
•RefertotheOwner'sManualontheDVDregardingtheSupplementalRestraintSystem
(SRS) for further information.
GETTING STARTED
17

Active Head Restraints — Front Seats
Active Head Restraints are passive, deployable components, and vehicles with this
equipment cannot be readily identified by any markings, only through visual inspection of
the head restraint. The Active Head Restraints (AHR) will be split in two halves, with the
front half being soft foam and trim, the back half being decorative plastic.
When AHRs deploy during a rear impact, the front half of the head restraint extends
forward to minimize the gap between the back of the occupant’s head and the AHR. This
system is designed to help prevent or reduce the extent of injuries to the driver and front
passenger in certain types of rear impacts. Refer to “Occupant Restraints” in “Things To
Know Before Starting” in your Owner’s Manual on the DVD for further information.
To r a i s e t h e h e a d r e s t r a i n t , p u l l u p w a r d o n t h e h e a d r e s t r a i n t . To l o w e r t h e h e a d r e s t r a i n t ,
push the adjustment button, located at the base of the head restraint, and push downward
on the head restraint.
For comfort the Active Head Restraints can be tilted forward and rearward. To tilt the head
restraint closer to the back of your head, pull forward on the bottom of the head restraint.
Push rearward on the bottom of the head restraint to move the head restraint away from
your head.
NOTE:
•Theheadrestraintsshouldonlyberemovedbyqualifiedtechnicians,forservice
purposes only. If either of the head restraints require removal, see your authorized
dealer.
•IntheeventofdeploymentofanActiveHeadRestraint,referto“OccupantRestraints”
in “Things To Know Before Starting” in your Owner’s Manual on the DVD for further
information.
WARNING!
•Do not place items over the top of the Active Head Restraint, such as coats, seat covers
or portable DVD players. These items may interfere with the operation of the Active Head
Restraint in the event of a collision and could result in serious injury or death.
•ActiveHeadRestraintsmaybedeployediftheyarestruckbyanobjectsuchasa
hand, foot or loose cargo. To avoid accidental deployment of the Active Head
Restraint ensure that all cargo is secured, as loose cargo could contact the Active
Head Restraint during sudden stops. Failure to follow this warning could cause
personal injury if the Active Head Restraint is deployed.
GETTING STARTED
26

•Receivestolenvehicleassistance,usingGPStechnologytohelpauthoritieslocateyour
vehicle if it is stolen.
•Listentoyourtextmessagesorsendfree-formtextmessageswithyourvoicewhile
keeping your hands on the wheel, using the Voice Texting feature. Requires a cell phone
that supports Bluetooth Message Access Profile (MAP).
•Searchforplacestoeat,shop,relaxandplaywithYelp®,usingyourvoiceoron-screen
menu. Then navigate to them (navigation standard on Uconnect®8.4AN, optional on
Uconnect®8.4A).
•GetoperatorassistanceusingtheASSISTbuttononyourinteriorrearviewmirror.
Before you drive, familiarize yourself with the easy-to-use Uconnect® Access.
1. The ASSIST and 9-1-1 buttons are located on your rearview mirror. The ASSIST button
is used for contacting Roadside Assistance, Vehicle Care and Uconnect®Care. The
9-1-1 button connects you to emergency services.
NOTE:
Vehicles sold in Canada and Mexico DO NOT have 9-1-1 Call system capabilities. 9-1-1
or other emergency line operators in Canada and Mexico may not answer or respond to
9-1-1 system calls.
2. The Uconnect®“Apps” button on the menu bar at the bottom right corner of the radio
touchscreen. This is where you can begin your registration process, manage your Apps
and purchase WiFi on demand.
3. The Uconnect®Voice Command and Uconnect®Phone buttons are located on the left
side of your steering wheel. These buttons let you use your voice to give commands,
make phone calls, send and receive text messages hands-free, enter navigation
destinations, and control your radio and media devices.
Included Trial Period For New Vehicles
Yo u r n e w v e h i c l e m a y c o m e w i t h a n i n c l u d e d t r i a l p e r i o d f o r u s e o f t h e U c o n n e c t®Access
Services starting at the date of vehicle purchase (date based on vehicle sales notification
from your dealer).To activate the trial, you must first register with Uconnect® Access.
After the trial period, if you wish to continue your Uconnect®Access Services you can
choose to purchase a subscription.
Features And Packages
•After the trial period, you can subscribe to continue your service by visiting the Uconnect®
Store located within the Mopar Owner Connect websitemoparownerconnect.com. If you
need assistance, U.S. residents can call Uconnect®Care at 1-855-792-4241.
•Forthelatestinformationonpackagesandpricinginformation:U.S.residentsvisit
DriveUconnect.com.
ELECTRONICS
68

Uconnect® Access Registration (Uconnect® 8.4A/8.4AN, U.S. 48 Contiguous
States, Alaska And Hawaii)
To u n l o c k t h e f u l l p o t e n t i a l o f U c o n n e c t®Access in your vehicle, you first need to register
with Uconnect®Access.
1. From the parked vehicle with the radio touchscreen powered on, select the “Apps”
button located near the bottom right-hand corner of the radio touchscreen.
NOTE:
Should you require assistance anytime during the registration process, simply call
Uconnect®Care at 1-855-792-4241.
2. Press “Start” on the reminder screen or select “Uconnect Registration” under the “All
Apps” or “Favorites Apps” tab on the Apps list.
3. The Uconnect®Access Registration App will open and display step-by-step instruc-
tions to start your registration.
4. Enter your email address into the radio touchscreen.
5. A message will display on the touchscreen indicating your email submission was
accepted. In a few minutes, you will receive an email which will allow you to register
your vehicle for Uconnect®Access. You should open this email and begin your
Uconnect®Access registration within 72 hours.
6. Check for an email from Uconnect®Access that contains your personalized registra-
tion link. If you don't see it, check your spam or junk mail folder. Open the email and
click on the link to continue registering.
NOTE:
For security reasons, this link is valid for 72 hours from the time you’ve submitted your
email address into the radio touchscreen. If the link has expired, simply re-enter your
email address into the Uconnect®Registration App on the radio touchscreen to receive
another link. The secured registration link will take you through the Uconnect®Access
registration process step by step.
7. To unlock the full potential of Uconnect®Access in your vehicle, you will need to create
or validate an existing Mopar Owner Connect account previously (Owner Center).
Uconnect®along with Mopar Owner Connect have joined forces to create one
destination to manage all of your vehicle needs, from managing your Uconnect®
Access account, to tracking service history and finding recommended accessories for
your vehicle. If you already have a Mopar Owner Connect account, log in to the website
with your existing username/email and password. For assistance with this web based
registration process, call Uconnect®Care at 1-855-792-4241.
8. Once you are logged in to your Mopar Owner Connect account, you will create a
personal Uconnect®Security PIN. The Uconnect®Security PIN will be required to
authenticate you when accessing your account via Uconnect®Care or performing any
remote services such as Remote Door Lock/Unlock, Remote Horn & Lights or Starting
and Stopping the engine.
ELECTRONICS
69

Purchasing WiFi Hotspot While In Your Vehicle
Yo u m u s t s e t u p a U c o n n e c t®Access Payment Account online (log in to
moparownerconnect.com, go to Edit Profile, then Uconnect®Payment Account, to set
up and manage your Payment Account).
1. To purchase WiFi while in your vehicle, ensure the vehicle is running and in Park. Press
the “Apps” button on the touchscreen, then select WiFi within the “Apps” menu.
Follow the on-screen instructions. When asked for your payment PIN, use the 4-digit
PIN you established when setting up your payment account on Mopar Owner Connect.
NOTE:
This may be different than the Uconnect®Security PIN you established for using features
such as Remote Vehicle Start. After purchasing WiFi, it may take up to 30 minutes (with
the vehicle running) before the WiFi will be active in your vehicle.
2. Select WiFi again, then note the hotspot name. Select this network when connecting
devices to the hotspot. Also click on View/Edit Passphrase, then note the security
passphrase you will need to connect to the network on each device.
If your devices cannot see the WiFi Hotspot network after 30 minutes, please contact
Uconnect®Care by pushing the ASSIST button on the rearview mirror, or by calling
1-855-792-4241.
Using Uconnect® Access
Getting Started With Apps
Applications (Apps) and features in your Uconnect®Access system deliver services that
are customized for the driver and are certified by FCA US LLC. Two different types are:
1.Built-In Features—usethebuilt-in3GCellularNetworkonyourUconnect®8.4A/
8.4AN radio.
2.Uconnect® Access Via Mobile(if equipped) — Via Mobile uses the Uconnect®Access
app and your smartphone's data plan to access your personal Pandora®,iHeartRadio,
Aha™ by HARMAN and Slacker Radio accounts from the vehicle and control them
using the vehicle touchscreen. Customer’s data plan charges will apply. Available on
Uconnect®8.4A and 8.4AN Radios (if equipped).
Get started with your Uconnect®Access apps by pressing the Uconnect®“Apps” button
on the menu bar at the bottom right corner of the radio touchscreen. Available apps and
features are organized by the tabs on the left of the screen:
Favorite Apps—Thisisthedefaultscreenwhenyoufirstpressthe“Apps”buttononthe
touchscreen, and is a good place to put the apps you use most frequently. To make an App
a“favorite”,pressthestarbuttonnexttotheappnameandconfirmthepromptwith
“yes."
All Apps—OrganizesyourUconnect®Access apps (when available).
ELECTRONICS
72

Selling Your Vehicle
When you sell your vehicle, we recommend that you remove your Uconnect®Access
Account information from the vehicle. You can do this using the radio touchscreen in the
vehicle or on the Mopar Owner Connect website (moparownerconnect.com). Removing
your account information cancels your subscription and makes your vehicle factory-ready
for a new owner/subscriber.
1. From your vehicle’s radio touchscreen, select “Uconnect®Store” from the Apps Menu.
2. Select “My Apps,” then “Settings.” Press “Remove Uconnect®Account.”
3. Enter your Uconnect®Security PIN, and select “Continue.”
For additional information on Uconnect®:
•U.S.residents-visitDriveUconnect.comorcall1-877-855-8400.
•CanadianResidents-visitDriveUconnect.caorcall,1-800-465-2001(English)or
1-800-387-9983 (French).
Built-In Features (Uconnect® 8.4A/8.4AN)
CAUTION!
•Ignoringtherearviewmirrorlightcouldmeanyoumaynothave9-1-1Callservice
if needed. If the rearview mirror light is illuminated, have an authorized dealer
service the 9-1-1 Call system immediately.
•TheOccupantRestraintController(ORC)turnsontheAirBagWarningLightonthe
instrument panel if a malfunction is detected in any part of the air bag system. If the
Air Bag Warning Light is illuminated, the air bag system may not be working
properly and the 9-1-1 system may not be able to send a signal to a 9-1-1 operator.
If the Air Bag Warning Light is illuminated, have an authorized dealer service your
vehicle immediately.
•Ifanyoneinthevehiclecouldbeindanger(e.g.,fireorsmokeisvisible,dangerous
road conditions or location), do not wait for voice contact from a 9-1-1 operator. All
occupants should exit the vehicle immediately and move to a safe location.
•Donotaddanyaftermarketelectricalequipmenttothevehicle’selectricalsystem.
This may prevent your vehicle from sending a signal to initiate an emergency call.
To a v o i d i n t e r f e r e n c e t h a t c a n c a u s e t h e 9 - 1 - 1 C a l l s y s t e m t o f a i l , n e v e r a d d
aftermarket equipment (e.g., two-way mobile radio, CB radio, data recorder, etc.) to
your vehicle’s electrical system or modify the antennas on your vehicle. IF YOUR
VEHICLE LOSES BATTERY POWER FOR ANY REASON (INCLUDING DURING OR
AFTER AN ACCIDENT), THE UCONNECT®FEATURES, APPS AND SERVICES,
AMONG OTHERS, WILL NOT OPERATE.
ELECTRONICS
74

1.Assist Call—TherearviewmirrorcontainsanASSISTpushbuttonwhich(once
registered) automatically connects the vehicle occupants to one of these predefined
destinations for immediate support:
•Roadside Assistance Call—If you get
aflattire,orneedatow,you’llbe
connected to someone who can help
anytime. Additional fees may apply.
Additional information in this section.
•Uconnect® Access Care—Invehicle
support for Uconnect®Access Sys-
tem, Apps and Features.
•Vehicle Care—Totalsupportforyour
FCA US LLC vehicle.
2.Emergency 9-1-1 Call (If Equipped)—
The rearview mirror contains a 9-1-1
button that, when pressed, may place a
call from your vehicle to a local 9-1-1
operator to request help from local po-
lice, fire or ambulance personnel. If this button is accidentally pushed, you will have
10 seconds to stop the call. To cancel, push the 9-1-1 Call button again or press the
“cancel” button shown on the touchscreen. After 10 seconds has passed, the 9-1-1
call will be placed and only the 9-1-1 operator can cancel it. The LED light on the
rearview mirror will turn green once a connection to a 9-1-1 operator has been made.
The green LED light will turn off once the 9-1-1 call is terminated. Have an authorized
dealer service the vehicle if the rearview mirror light is continuously red. On equipped
vehicles, this feature requires a functioning electrical system and wireless coverage to
function properly.If a connection is made between a 9-1-1 operator and your vehicle,
you understand and agree that 9-1-1 operators may, like any other 9-1-1 call, record
conversations and sounds in and near your vehicle upon connection.
3.Roadside Assistance (If Equipped)—Ifyourvehicleisequippedwiththisfeatureand
within wireless range, you may be able to connect to Roadside Assistance by pushing
the “ASSIST” button on the rearview mirror. You will be presented with Assist Care
options. Make a selection by pressing the prompts displayed on the radio. If Roadside
Assistance is provided to your vehicle, you agree to be responsible for any additional
roadside assistance service costs that you may incur. To provide Uconnect®Services to
you, we may record and monitor your conversations with Roadside Assistance,
Uconnect®Care or Vehicle Care, whether such conversations are initiated through the
Uconnect®Services in your vehicle, or via a landline or mobile telephone, and may
share information obtained through such recording and monitoring in accordance with
regulatory requirements. You acknowledge, agree and consent to any recording,
monitoring or sharing of information obtained through any such call recordings.
ASSIST/9-1-1 Buttons
1—ASSISTButton2—9-1-1Button
ELECTRONICS
75

4.Yelp®—Customershavetheabilitytosearchfornearbydestinationsorapointof
interest (POI) either by category or custom search by using keywords (for example,
“Italian restaurant”). Searching can be done by either voice or by using the touch-
screen keypad. Using the touchscreen, launch Yelp®by selecting the “Apps” icon,
press the “All Apps” tab, and then press “Yelp.” Using voice recognition, push the
Voice Command (VR) button on the steering wheel and say “Launch Yelp®.”
5.Security Alarm Notification—TheSecurityAlarmNotificationfeaturenotifiesyouvia
email or text (SMS) message when the vehicle’s factory-installed security alarm system
has been set-off. There are a number of reasons why your alarm may have been
triggered, one of which could be that your vehicle was stolen. If so, please see the
details of the Stolen Vehicle Assistance service below. When you register, Security
Alarm Notification is automatically set to send you an email at the mail address you
provide should the alarm go off. You may also opt to have a text message sent to your
mobile device.
6.Stolen Vehicle Assistance—Ifyourvehicleisstolen,contactlocallawenforcement
immediately to file a stolen vehicle report. Once this report has been filed, Uconnect®
care can help locate your vehicle. The Uconnect®Care agent will ask for the stolen
vehicle report number issued by local law enforcement. Then, using GPS technology
and the built-in wireless connection within your vehicle, the Uconnect®Care agent will
be able to locate the stolen vehicle and work with law enforcement to help recover it.
(Vehicle must be within the United States, have network coverage and must be
registered with Uconnect®Access with an active subscription that includes the
applicable feature).
7.WiFi Hotspot—WiFiHotspotison-demandWiFi3Gconnectivitythat'sbuilt-inand
ready to go whenever you are. Once your vehicle is registered for Uconnect®Access,
you can purchase a Wifi Hotspot subscription at the Uconnect®Store. After you've
made your purchase, turn on your signal and connect your passengers devices. It's
never been easier to bring your home or office with you.
NOTE:
Yo u r v e h i c l e m u s t h a v e a w o r k i n g e l e c t r i c a l s y s t e m f o r a n y o f t h e i n v e h i c l e U c o n n e c t®
features to operate.
Uconnect® Access Remote Features
If you own a compatible iPhone®or Android®powered device, the Uconnect®Access App
allows you to remotely lock or unlock your doors, start your engine or activate your horn and
lights from virtually anywhere (Vehicle must be within the United States and have network
coverage). You can download the App from Mopar Owner Connect or from the App Store
(iPhone) or Google Play store. Visit UconnectPhone.com to determine if your device is
compatible. For Uconnect®Phone customer support and to determine if your device is
compatible.
U.S. residents - visit UconnectPhone.com or call 1-877-855-8400
ELECTRONICS
76