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3. Your Apps have been successfully removed.
Adding Vehicles To My Uconnect® Access
Account
You can easily add vehicles to your Uconnect® Access
account online by going to the Mopar Owner Connect
website (moparownerconnect.com) > Dashboard > Add
a Vehicle. Connected vehicles must follow the secure
registration process to be added to an account.
Uconnect® CARE & FAQs
For additional information about Uconnect® Access,
push the ASSIST button on the rear view mirror and then
select Uconnect® Care on your in-vehicle touchscreen to
contact Uconnect® Care. Your call will be directed to a
Uconnect® Care agent or held in a queue until an agent
is available. You can also phone Uconnect® Care directly
at 855-792-4241, or go to the Mopar Owner Connect
website (moparownerconnect.com).
Uconnect® Care Business Hours:
Central Time
•Monday through Friday – 7:00am to 7:00pm
•Saturday and Sunday – 8:00am to 4:00pm
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1.How Do I Register For My Uconnect® Access Ac-
count?Press the “Apps” button on the in-vehicle
touchscreen, then select Uconnect® Registration.
2.Why Do I Need An Email Address?Without an email
address, customers cannot register for Uconnect®
Access. Customers need to register so they can sub-
scribe to receive additional services and create a
Uconnect® Security PIN for remote command re-
quests.
3.How Do I Create A Uconnect® Security PIN?Set up
your Uconnect® Security PIN during the registration
process. The Uconnect® Security PIN will be required
to authenticate you when accessing your account via
Uconnect® Care or performing any remote services
such as Remote Door Lock/Unlock, Remote Horn &
Lights, or Remote Vehicle Start.
4.What If I Forgot My Uconnect® Security PIN?If
you’ve already registered and forgot your Uconnect®
Security PIN, you can reset the pin by selecting Edit
Profile on the Mopar Owner Connect website
(moparownerconnect.com), or you can call
Uconnect® Care at 855-792-4241.
5.How Do I Create A Uconnect® Payment PIN?Log
into the Mopar Owner Connect website
(moparownerconnect.com) with your username and
password. Select Edit Profile > Uconnect® Payment
Account to create an account (and PIN) (if you have a
Uconnect® Access equipped vehicle).
6.What Is A Uconnect® Payment PIN?A Uconnect®
Payment PIN is a unique 4-digit code that you create
to gain access to your payment information – your
credit cards, billing address, payment history and
more. It is required in order to purchase Uconnect®
Access packages and Apps.
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7.What If I Forgot My Uconnect® Payment PIN?The
next time you are asked for your Uconnect® Payment
PIN, select “Forgot PIN?” and follow the steps to reset
it.
8.How Do I Update My Uconnect® Payment Account
Address?Your Uconnect® Payment Account address
must be updated online only: Login to the Mopar
Owner Connect website (moparownerconnect.com),
and select Edit Profile > Uconnect® Payment Account.
9.How Do I Update My Uconnect® Profile?Your
name, home address, phone number, email address
and Uconnect® Security PIN can be updated online on
the Mopar Owner Connect website
(moparownerconnect.com).
a. Log in to the Mopar Owner Connect website
(moparownerconnect.com) then select Edit Profile
to edit your personal information.
b. Make your edits and click “Save.”
10.Can I Try Apps, Features Or Packages Before I Buy
Them?Your new vehicle purchase may have come
with an included trial period for certain Apps and
services. For more information please contact
Uconnect® Care at 855-792-4241.
11.Can I Access Every App And Service While Driv-
ing?No, some applications and services are not
available while driving. For your own safety, it is not
possible to use some of the touchscreen features
while the vehicle is in motion (e.g. key pad).
12.Can I Access The Uconnect® Store While I Am
Driving?No, some applications and services are not
available while driving. Only use Uconnect® when it
is safe to do so.
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13.How Do I Know When A New App, Feature Or
Package Is Offered?Go to Uconnect® Store to check
for updated features, packages and Apps.
14.Will I Be Notified When My Subscription Is Ex-
pired Or Will It Automatically Renew?There is no
auto-renewal feature currently offered. You can find
the expiration dates for all of your App and package
subscriptions from your in-vehicle touchscreen, se-
lect Apps > All Apps > Uconnect® Store > My Apps.
15.How Do I Manage My Notification Preferences?Go
to Edit Profile > Uconnect® Notifications on the
Mopar Owner Connect website
(moparownerconnect.com).
16.Do I Receive A Purchase Confirmation?Yes. You
will receive a purchase confirmation email any time
you renew your Uconnect® Access subscription or
purchase WiFi Hotspot service.
17.How Do I Purchase A Subscription Or WiFi
Hotspot?From your in-vehicle touchscreen:
a. Select Apps > All Apps > Uconnect® Store.
b. Choose a package or service.
c. Follow the steps to enter your Uconnect® Payment
PIN and complete the process.
You can also go to the Uconnect® Store online at
Mopar Owner Connect
(moparownerconnect.com), select the Shop tab,
then Uconnect® Store. For additional support
please contact Uconnect® Care at 855-792-4241.
18.How Do I Update My Credit Card Information?
Login to the Mopar Owner Connect website
(moparownerconnect.com), and select Edit Profile,
then select Uconnect® Payment Account.
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19.How Do I Find Out How Much Longer I Have On
My Subscription?From your in-vehicle touchscreen
> select Apps > All Apps >Uconnect® Store > My
Apps and choose a subscription to view its expiration
date. When your subscription is about to expire you
will receive an email notification.
20.Which Apps Are Included With My Vehicle?Go to
Uconnect® Store > My Apps to see Apps currently
available on your vehicle.
21.If I Delete/Remove A Package From My Screen,
Does It Cancel My Subscription?Yes, this removes
the subscription of the selected package.
22.Can I Get A Refund If I Have Not Used The Entire
Subscription?No.
23.How Do I Cancel My Subscription?From your
in-vehicle touchscreen, select Apps > All Apps >
Uconnect® Store > My Apps > Settings > Remove
Uconnect® Account.
24.Can I Cancel A Subscription Before It Expires?Yes,
but your subscription will still be active until the
expiration date. If you subscribe to another package,
the new subscription will start immediately.
25.Do I Have To Keep My Vehicle On During The App
Download Process?Yes.
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26.How Do I Re-Initiate A Download App If There
Was An Error?If you’re having issues with an App
you can reinstall it. This returns the App to its
original state which usually fixes the problem. This
does not affect your Uconnect® subscriptions or
account information. To reinstall an App from the
in-vehicle touchscreen, press Apps > All Apps >
Uconnect® Store > My Apps > Settings > Reinstall
Apps > Continue.
27.What Should I Do If I Want To Sell My Vehicle?
Before your vehicle is sold to a new owner, you’ll
want to remove your account information. This pro-
cess removes all personal information and returns the
Uconnect® system to its original factory settings. To
remove your account information from the
Uconnect® system:
a. On the touchscreen, press Apps > All Apps >
Uconnect® Store > My Apps > Settings.
b. Choose Remove Uconnect® Account and follow
the instructions.
28.What If I Forgot To Remove My Account Informa-
tion Before I Returned My Lease Vehicle Or Sold It?
Don’t worry – your information is secure. Contact
Uconnect® Care at 855-792-4241.
29.I Am Trading My Vehicle In. Can I Transfer Apps
To My New Vehicle If I Have An Active Subscrip-
tion?No.
Privacy Practices
For more information on how Chrysler and Sprint may
use your information, please see the Uconnect® privacy
policy atdriveuconnect.com/privacy/and the
Chrysler privacy statement at
chrysler.com/universal/privacy.html.
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Safety Guidelines
WARNING!
ALWAYS drive safely with your hands on the
steering wheel. You have full responsibility and
assume all risks related to the use of the
Uconnect® features and applications in this ve-
hicle. Only use Uconnect® when it is safe to do so.
Failure to do so may result in an accident involv-
ing serious injury or death.
Ensure that all persons read this manual carefully before
using the radio system. It contains instructions on how to
use the system in a safe and effective manner.
•Glance at the screen only when safe to do so. If
prolonged viewing of the screen is required, park in a
safe location and set the parking brake.
•Stop use of the system immediately if a problem
occurs. Failure to do so may cause injury or damage to
the product. Return it to your authorized dealer to
repair.
•Ensure the volume level of the system is set to a level
that still allows you to hear outside traffic and emer-
gency vehicles.
Safe Usage Of The Uconnect® Access System
•Read all instructions in this manual carefully before
using your system to ensure proper usage!
•Your system is a sophisticated electronic device. Do
not let young children use your system.
•Permanent hearing loss or damage may occur if you
play your music or otherwise operate the system at
loud volumes. Exercise caution when setting the vol-
ume on your system.
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NOTE:Many features of this system are speed depen-
dent. For your own safety, it is not possible to use some
of the touchscreen features while the vehicle is in motion.
•Keep drinks, rain, and other sources of moisture away
from your system. Besides damage to your system,
moisture can cause electric shocks as with any elec-
tronic device.
Touchscreen
•Do not touch the screen with any hard or sharp objects
(pen, USB stick, jewelry, etc.) which could scratch the
touchscreen surface!
•Do not spray any liquid or caustic chemicals directly
on the screen! Use a clean and dry micro fiber lens
cleaning cloth in order to clean the touchscreen.
•If necessary, use a lint-free cloth dampened with a
cleaning solution, such as isopropyl alcohol, or an
isopropyl alcohol and water solution ratio of 50:50. Be
sure to follow the solvent manufacturer ’s precautions
and directions.
Disc Drive
•Do not insert any damaged, warped, scratched or dirty
discs into the disc player.
•Discs that have been modified with an adhesive label
should not be used in the CD/DVD player.
•Do not insert more than one disc at a time into the
drive slot.
FCC Declaration
This device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions: (1)
this device may not cause harmful interference, and (2)
this device must accept any interference received, includ-
ing interference that may cause undesired operation.
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