2015 CHRYSLER TOWN AND COUNTRY lock

TOWING IS COVERED
If your vehicle has to be towed because a part covered by warranty failed, towing to the nearest
Chrysler or Dodge Retailer will be covered by the Roadside Assistance Program (for details, see
page 10).
Important: Some vehicles have special towing requirements. See your Owner’s Manual for towing
instructions.
3/60 BASIC WARRANTY
If required because of a defect in material or workmanship, the 3/60 Basic Warranty will cover the
adjustment, repair or replacement of any factory-installed part of your vehicle except tires for3 years
or 60,000 kilometres, whichever occurs first. The following items are exceptions; they are only
covered (if defective) for 1 year or 20,000 kilometres, whichever occurs first:
• light bulbs and fuses
• wiper blades
• clutch discs
• brakes (rotors, pads, linings and drums)
• windshield and rear window
• wheel alignment and wheel balancing
Tires are warranted by the tire manufacturers, not by Chrysler. For details, see the tire manufacturer’s
warranty booklet in your glovebox. Your Chrysler Retailer may be able to assist you if you experience
a problem with a factory-installed tire.
Tires and spare tire should be replaced after six years, regardless of the remaining tread. Failure to
follow this warning can result in sudden tire failure. You could lose control and have an accident
resulting in serious injury or death.
5/100 POWERTRAIN WARRANTY
The following powertrain components are covered for 5 years or 100,000 kilometres,whichever
occurs first, measured from the vehicle’s original warranty start date.
Vehicles placed in taxi, limousine, postal or ambulance service and all SRT vehicles are excluded
from the 5-year or 100,000-kilometre Powertrain Warranty and are covered only under the 3-year or
60,000-kilometre Basic Warranty.
• Gas Engine (If equipped) – Cylinder block and all internal parts; cylinder head assemblies; timing
case, timing chain, timing belt, gears and sprockets; vibration damper; oil pump; water pump and
housing; intake and exhaust manifolds; flywheel with starter ring gear; core plugs; valve covers;
oil pan; turbocharger housing and internal parts; turbocharger wastegate actuator; supercharger;
serpentine belt tensioner; seals and gaskets for listed components only.
• Diesel Engine (If equipped) – Cylinder block and all internal parts; cylinder head assemblies; core
plugs; fuel injection pump and injectors; intake and exhaust manifolds; oil pan; oil pump; timing
gear drive belts and/or chains and cover; turbocharger housing and internal parts; valve covers;
water pump and housing; seals and gaskets for listed components only.
• Front-Wheel Drive (If equipped) –Transaxle case and all internal parts; axle shaft assemblies;
constant velocity joints and boots; differential cover; oil pan; transaxle speed sensors; transaxle
solenoid assembly; PRNDL position switch; transaxle electronic controller; torque converter; seals
and gaskets for listed components only.
• Rear-Wheel Drive (If equipped)– Transmission case and all internal parts; torque converter,
drive/flex plate; transmission range switch; transmission control module; bell housing; oil pan;
seals and gaskets for listed components only. Rear axle housing and all internal parts; axle shafts;
axle shaft bearings; driveshaft assemblies; driveshaft centre bearings; universal joints and yokes;
seals and gaskets for listed components only.
Note: Manual transmission clutch parts are not covered at any time.
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ARBITRATION
If you are still not satisfied after following the three steps on the previous page, you have yet another
option.
Chrysler Canada participates in an arbitration program administered by the Canadian Motor Vehicle
Arbitration Plan (CAMVAP). CAMVAP will advise you about how your complaint may be reviewed
and resolved by an independent third party through binding arbitration.
Our goal and that of our retailers is your complete satisfaction. Chrysler Canada’s participation in
CAMVAP makes a valuable contribution to our achievement of that goal. There is no charge for using
CAMVAP. CAMVAP results are fast, fair and final, as the award is binding on both you and Chrysler
Canada.
CAMVAP has been implemented in all provinces and territories. For more information, you can call
CAMVAP directly or call our Customer Assistance Centre. Please provide your Vehicle Identification
Number (VIN).
CAMVAP
1-800-207-0685
ROADSIDE ASSISTANCE
5/100 ROADSIDE ASSISTANCE PROGRAM
We are pleased to provide this 24-hour Roadside Assistance Program for all new 2015 vehicles which
have a 3-year or 60,000-kilometre Basic Warranty and a5-year or 100,000-kilometre Powertrain
Warranty. Eligible vehicles must be registered in Canada and are covered for 5 years or 100,000
kilometres, whichever occurs first, from the vehicle’s warranty start date. Vehicles placed in taxi,
limousine, postal or ambulance service and all SRT vehicles, are covered for roadside assistance for
3 years or 60,000 kilometres only (whichever occurs first). Roadside Assistance service will be
provided to the owner or driver of an eligible vehicle.
• NEED A TOW? If your vehicle cannot be driven because of mechanical breakdown, it will be
towed to the nearest authorized Chrysler Canada Retailer which services your brand of vehicle (or to
the Chrysler Canada Retailer of your choice, provided it is within a 35-kilometre distance of the point
of breakdown).
• STUCK? If your vehicle is stuck in a ditch or snow on or adjacent to a public roadway and appears
to be undamaged, and the tow facility has access, it will be winched to the nearest road surface. If your
vehicle is unable to proceed under its own power and a tow is required once the winch is performed,
you will be responsible for paying the service facility for the winch and the tow.
• DEAD BATTERY? If your battery is dead, jump-start assistance will be dispatched to your
location. In the event that your vehicle fails to start, your vehicle will be towed to the nearest Chrysler
Retailer (or to the Chrysler Retailer of your choice provided it is within a 35-kilometre distance of
the point of breakdown).
• LOCKED OUT? If your keys are locked in your vehicle or your locks are frozen, help will be sent
to your location. (Service is limited to providing access to the seating area only and does not include
the cost of replacing keys.)
• FLAT TIRE? If you have a flat tire, the service facility will remove it and install your spare tire.
The spare tire must be inflated and in sound operating condition. Tire repairs are not covered.
• OUT OF FUEL? If your vehicle runs out of fuel, a small amount of gasoline will be delivered to
your location, where regulations permit. In all other cases, including alternate fuels, your vehicle will
be towed to the nearest re-fuelling centre. In these instances, the cost of fuel purchased will be your
responsibility.
Please read About Roadside Assistance (page 11) because there are some limitations that may
affect the service available to you.
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2.GOLDPLANS*
Each plan provides full mechanical repair protection to non-powertrain (Gold) components. Certain
plans also provide full mechanical protection against powertrain component repairs beyond your
vehicle’s powertrain warranty coverage. Contracts are available with or without a deductible.
Major components covered are:
•steering •air conditioning •engine cooling and fuel •front suspension •rear suspension •
electrical •hydraulic brake components •anti-lock brakes
* Maximum terms available on new vehicles registered in Canada only.
3. GOLD PLUSPLANS*
The most complete protection available for your new vehicle is a Gold PlusService Contract which
combines the benefits of Gold component coverage (see GoldPlans), plus, the most important
vehicle maintenance functions:
• Engine oil and oil filter changes
• Tire rotation every other service
• Peace-of-Mind motoring with Tire Road Hazard Protection which provides full, or pro-rata,
replacement of the original four tires, or their repair
• Rental car allowance for same-day warranty repairs - your vehicle need not be kept overnight
before eligibility for the rental allowance is met
FEATURES AND BENEFITS
Chrysler Service Contracts also provide these additional features and benefits:
ENHANCED ROADSIDE ASSISTANCE
• Travel planning
• Trip interruption
CAR RENTAL ALLOWANCE
For the duration of the plan selected, the plan covers up to $50 per day (five days maximum), any time
a covered component fails and repairs take overnight
NORTH AMERICA-WIDE SERVICE
Chrysler Retailers are located throughout Canada and the Continental United States.
TRANSFERABLE AT NO COST
The unexpired portion of the plan coverage may be transferred to the subsequent retail purchaser at
no cost, within 30 days of the date of sale. (Ask your retailer for details.)
POSSIBLE HIGHER RESALE VALUE
The Chrysler Service Contract may enhance the resale value of your vehicle.
NO COMMITMENT FOR60DAYS
The first 60 days are considered a trial period. Should you decide to cancel within this period, you
will receive full reimbursement of your plan purchase price, less any paid claims.
WHEN PLAN COVERAGE STARTS AND ENDS
All new vehicle plans commence from the warranty start date (the original in-service date of the
vehicle) and from zero metrage.
Substitute transportation coverage begins on the date the contract is purchased, subject to acceptance
by Chrysler Canada. Plan expiration is specified in your plan provision.
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