2015 CHEVROLET SILVERADO 1500 phone

Black plate (4,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
13-4 Customer Information
Canada
General Motors of Canada Limited
Customer Care Centre,
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-268-6800
Overseas
Please contact the local General
Motors Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Chevrolet has TTY
equipment available at its CustomerAssistance Center. Any TTY user
in the U.S. can communicate
with Chevrolet by dialing:
1-800-833-2438. TTY users in
Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.chevrolet.com
The Chevrolet online owner
experience is a one-stop resource
that allows interaction with
Chevrolet and keeps important
vehicle-specific information in one
place.
Membership Benefits
E(Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information):
View maintenance schedules,
alerts, OnStar onboard vehicle
diagnostic information, and
schedule service appointments.
I(Service History): View and
print dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information): Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
J(Warranty Tracking
Information): Track the vehicle’s
warranty information.
J(Recall Information): View
active recalls by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12-1.
H(Other Account Information):
View GM Card, SiriusXM Satellite
radio (if equipped), and OnStar
account information.
F(Live Chat Support): Chat live
with online help representatives.
Visit my.chevrolet.com to register
your vehicle.

Black plate (5,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
Customer Information 13-5
Chevrolet Owner Centre
(Canada) chevroletowner.ca
Take a trip to the Chevrolet Owner
Centre:
.Chat live with online help
representatives.
.Use the Vehicle Tools section.
.Access third party enthusiast
sites and social media networks.
.Locate owner resources such as
lease-end, financing, and
warranty information.
.Retrieve your favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
.Download the owner manual for
your vehicle, quickly and easily.
.Find the
Chevrolet-recommended
maintenance services for your
vehicle.
GM Mobility
Reimbursement Program
This program is available to
qualified applicants for cost
reimbursement of eligible
aftermarket adaptive equipment
required for the vehicle, such as
hand controls or a wheelchair/
scooter lift for the vehicle.
For more information on the limited
offer, visit www.gmmobility.com or
call the GM Mobility Assistance
Center at 1-800-323-9935. Text
Telephone (TTY) users, call
1-800-833-9935.General Motors of Canada also has
a Mobility Program. Visit www.gm.ca
or call 1-800-GM-DRIVE (463-7483)
for details. TTY users call
1-800-263-3830.
Roadside Assistance
Program
For U.S.-purchased vehicles, call
1-800-243-8872. (Text Telephone
(TTY): 1-888-889-2438.)
For Canadian-purchased vehicles,
call 1-800-268-6800.
Service is available 24 hours a day,
365 days a year.
Calling for Assistance
When calling Roadside Assistance,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.

Black plate (10,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
13-10 Customer Information
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13-5.Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section.
If the airbag has inflated, see What
Will You See after an Airbag
Inflates? on page 3-26.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be
obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.

Black plate (15,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
Customer Information 13-15
GM will not access this data or
share it with others except: with the
consent of the vehicle owner or,
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.

Black plate (7,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
OnStar 14-7
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
SeeRadio Frequency Statement on
page 13-12.Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. The PIN will need to be
changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4-ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.

Black plate (3,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
INDEX i-3
CargoTie-Downs . . . . . . . . . . . . . . . . . . . . . 4-4
Cargo Lamp . . . . . . . . . . . . . . . . . . . . 6-6
Cautions, Danger, and Warnings . . . . . . . . . . . . . . . . . . . . . . . . iv
CD Player . . . . . . . . . . . . . . . . . . . . . 7-15
Center Console Storage . . . . . . . . 4-3
Center High-Mounted Stoplamp (CHMSL) and
Cargo Lamp . . . . . . . . . . . . . . . . . 10-43
Center Seat . . . . . . . . . . . . . . . . . . . . 3-3
Chains, Tire . . . . . . . . . . . . . . . . . . 10-78
Charging System Light . . . . . . . . 5-21
Check
Engine Light . . . . . . . . . . . . . . . . . . 5-21
IgnitionTransmission Lock . . . . . . . . 10-38
Child Restraints Infants and YoungChildren . . . . . . . . . . . . . . . . . . . . . 3-38
Lower Anchors and
Tethers for Children . . . . . . . . . 3-44
Older Children . . . . . . . . . . . . . . . . 3-36
Securing . . . . . . . . . . . . . . . . 3-57, 3-61
Systems . . . . . . . . . . . . . . . . . . . . . . 3-41 Cleaning
Exterior Care . . . . . . . . . . . . . . 10-100
Interior Care . . . . . . . . . . . . . . . 10-105
Climate Control Systems . . . 8-1, 8-3 Air Conditioning . . . . . . . . . . 8-1, 8-3
Dual Automatic . . . . . . . . . . . . . . . . 8-5
Heating . . . . . . . . . . . . . . . . . . . 8-1, 8-3
Clock . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Cluster, Instrument . . . . . . . . . . . . 5-10
Clutch, Hydraulic . . . . . . . . . . . . . 10-19
Collision Damage Repair . . . . . . 13-8
Compartments Storage . . . . . . . . . . . . . . . . . . . . . . . . 4-1
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5 Messages . . . . . . . . . . . . . . . . . . . . 5-37
Connections
OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-4
Control . . . . . . . . . . . . . . . . . . . . . . . . 9-56 Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 9-54
Control Light
Hill Descent . . . . . . . . . . . . . . . . . . 5-26
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-14 Coolant
Engine . . . . . . . . . . . . . . . . . . . . . . 10-22
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-16
Cooling System . . . . . . . . . . . . . . . 10-21 Engine Messages . . . . . . . . . . . . 5-37
Courtesy Transportation
Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Cruise Control . . . . . . . . . . . . . . . . . 9-57 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-30
Cupholders . . . . . . . . . . . . . . . . . . . . . 4-2
Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information
Service PublicationsOrdering Information . . . . . . .13-11
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1

Black plate (10,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
i-10 INDEX
Perchlorate MaterialsRequirements, California . . . . . 10-3
Personalization Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-47
Phone Bluetooth . . . . . . . . 7-31, 7-32, 7-37, 7-42, 7-46
Pickup Conversion to
Chassis Cab . . . . . . . . . . . . . . . . 9-104
Port USB . . . . . . . . . . . . . . . . . . . . . . . . . . 7-18
Power Door Locks . . . . . . . . . . . . . . . . . . . . 2-8
Mirrors . . . . . . . . . . . . . . . . . . . . . . . . 2-15
Outlets . . . . . . . . . . . . . . . . . . . . . . . . 5-6
Protection, Battery . . . . . . . . . . . . . 6-9
Retained Accessory (RAP) . . . 9-28
Seat Adjustment . . . . . . . . . . . . . . . 3-4
Steering Fluid . . . . . . . . . . . . . . . 10-28
Windows . . . . . . . . . . . . . . . . . . . . . 2-20
Pregnancy, Using Safety Belts . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Privacy
Vehicle Data Recording . . . . . 13-14
Program Courtesy Transportation . . . . . . 13-7 Proposition 65 Warning,
California . . . . . . . . . . . . . . . . . . . . . 10-3
R
Radio Frequency
Identification (RFID) . . . . . . . . . 13-12
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 13-12
Radios
AM-FM Radio . . . . . . . . . . . . . . . . . . 7-8
Reception . . . . . . . . . . . . . . . . . . . . 7-10
Satellite . . . . . . . . . . . . . . . . . . . . . . . 7-10
Reading Lamps . . . . . . . . . . . . . . . . . 6-7
Rear Axle . . . . . . . . . . . . . . . . . . . . . 10-35
Locking . . . . . . . . . . . . . . . . . . . . . . . 9-56
Rear Seats . . . . . . . . . . . . . . 3-10, 3-11
Rear Windows . . . . . . . . . . . . . . . . . 2-22
Rearview Mirrors . . . . . . . . . . . . . . 2-19 Automatic Dimming . . . . . . . . . . . 2-19
Reclining Seatbacks . . . . . . . . . . . . 3-5
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 11-12
Records
Maintenance . . . . . . . . . . . . . . . . .11-16
Recreational Vehicle Towing . . . . . . . . . . . . . . . . . . . . . . 10-95 Reimbursement Program,
GM Mobility . . . . . . . . . . . . . . . . . . 13-5
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . 2-4
Remote Vehicle Start . . . . . . . . . . . 2-6
Replacement Glass . . . . . . . . . . . . . . . . . . . . . . . 10-39
Replacement Bulbs . . . . . . . . . . . 10-43
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-36
Maintenance . . . . . . . . . . . . . . . . .11-15
Replacing Airbag System . . . . . . 3-36
Replacing LATCH System Parts after a Crash . . . . . . . . . . . 3-57
Replacing Safety Belt System Parts after a Crash . . . 3-20
Reporting Safety Defects Canadian Government . . . . . . 13-13
General Motors . . . . . . . . . . . . . 13-13
U.S. Government . . . . . . . . . . . 13-12
Restraints
Where to Put . . . . . . . . . . . . . . . . . 3-43
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-28
Reverse Tilt Mirrors . . . . . . . . . . . . 2-18

Black plate (12,1)Chevrolet 2015i Silverado Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-8425172) - 2015 - CRC - 6/20/14
i-12 INDEX
Specifications andCapacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . 5-13
StabiliTrak OFF Light . . . . . . . . . . . . . . . . . . . . . 5-27
Start Assist, Hills . . . . . . . . . . . . . . 9-53
Start Vehicle, Remote . . . . . . . . . . 2-6
Starter Switch Check . . . . . . . . . 10-37
Starting the Engine . . . . . . . . . . . . 9-26
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-28
Heated Wheel . . . . . . . . . . . . . . . . . 5-4
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-3
Steering System Messages . . . . 5-42
Stoplamps and Back-up Lamps Bulb Replacement . . . . . . . . . . 10-41
Storage Areas Center Console . . . . . . . . . . . . . . . . 4-3
Floor Console . . . . . . . . . . . . . . . . . 4-4
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-2
Instrument Panel . . . . . . . . . . . . . . 4-1
Sunglasses . . . . . . . . . . . . . . . . . . . . 4-3
Storage Compartments . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-14
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-23 Sunglass Storage . . . . . . . . . . . . . . . 4-3
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-23
Switches
Airbag On-Off . . . . . . . . . . . . . . . . . 3-27
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 9-63
Infotainment . . . . . . . . . . . . 7-1, 13-15
Noise Control . . . . . . . . . . . . . . . 10-36
Systems
Driver Assistance . . . . . . . . . . . . . 9-60
T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-13
Tailgate . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Taillamps . . . . . . . . . . . . . . . . . . . . . 10-41Bulb Replacement . . . . . . . . . . 10-41
Teen Driver . . . . . . . . . . . . . . . . . . . . 7-48
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-13 Immobilizer . . . . . . . . . . . . . . . . . . . 2-12
Throttle, Adjustable . . . . . . . . . . . . 9-23
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 10-53
All-Season . . . . . . . . . . . . . . . . . . 10-54
All-Terrain . . . . . . . . . . . . . . . . . . 10-55
Buying New Tires . . . . . . . . . . . 10-73
Chains . . . . . . . . . . . . . . . . . . . . . . 10-78
Changing . . . . . . . . . . . . . . . . . . . 10-80
Designations . . . . . . . . . . . . . . . 10-58
Different Size . . . . . . . . . . . . . . . 10-74
Dual Rotation . . . . . . . . . . . . . . . 10-71
Full-Size Spare . . . . . . . . . . . . . 10-90
If a Tire Goes Flat . . . . . . . . . . 10-79
Inflation Monitor System . . . . 10-65
Inspection . . . . . . . . . . . . . . . . . . 10-69
Low Profile . . . . . . . . . . . . . . . . . 10-55
Messages . . . . . . . . . . . . . . . . . . . . 5-43
Pressure . . . . . . . . . . . . . . . . . . . . 10-64
Pressure Light . . . . . . . . . . . . . . . . 5-28
Pressure Monitor System . . . 10-64
Rotation . . . . . . . . . . . . . . . . . . . . 10-69
Sidewall Labeling . . . . . . . . . . . 10-56
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-60
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-75
Wheel Alignment and Tire
Balance . . . . . . . . . . . . . . . . . . . 10-76