2015 CHEVROLET CAPTIVA SPORT infotainment

Black plate (22,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
7-22 Infotainment System
2. Say“Bluetooth.”
3. Say “List.”
Deleting a Paired Phone
If the phone name you want to
delete is unknown, see “Listing All
Paired and Connected Phones.”
1. Press and hold
J/0for
two seconds.
2. Say “Bluetooth.”
3. Say “Delete.” The system asks
which phone to delete.
4. Say the name of the phone you want to delete.
Connecting to a Different Phone
To connect to a different cell phone,
the Bluetooth system looks for the
next available cell phone in the
order in which all available cell
phones were paired. Depending on
which cell phone you want to
connect to, you may have to use
this command several times. 1. Press and hold
J/0for
two seconds.
2. Say “Bluetooth.”
3. Say “Change phone.”
.If another cell phone is
found, the response will be
“ is now
connected.”
.If another cell phone is not
found, the original phone
remains connected.
Storing and Deleting Phone
Numbers
The system can store up to
30 phone numbers as name tags in
the Hands-Free Directory that is
shared between the Bluetooth and
OnStar systems, if equipped.
The following commands are used
to delete and store phone numbers.
Store:This command will store a
phone number, or a group of
numbers as a name tag. Digit Store:
This command allows
a phone number to be stored as a
name tag by entering the digits one
at a time.
Delete: This command is used to
delete individual name tags.
Delete All Name Tags: This
command deletes all stored name
tags in the Hands-Free Calling
Directory and the OnStar
Turn-by-Turn Destinations Directory,
if equipped.
Using the “Store”Command
1. Press and hold
J/0for
two seconds.
2. Say “Store.”
3. Say the phone number or group of numbers you want to store all
at once with no pauses, then
follow the directions given by the
system to save a name tag for
this number.

Black plate (23,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
Infotainment System 7-23
Using the“Digit Store” Command
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number.
To hear all of the numbers
recognized by the system, say
“Verify” at any time.
1. Press and hold
J/0for
two seconds.
2. Say “Digit Store.”
3. Say each digit, one at a time, that you want to store. After
each digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered, say
“Store,” and then follow the
directions given by the system to
save a name tag for this number.
Using the “Delete”Command
1. Press and hold
J/0for
two seconds.
2. Say “Delete.” 3. Say the name tag you want to
delete.
Using the “Delete All Name Tags”
Command
This command deletes all stored
name tags in the Hands-Free
Calling Directory and the OnStar
Turn-by-Turn Destinations Directory,
if equipped.
To delete all name tags:
1. Press and hold
J/0for
two seconds.
2. Say “Delete all name tags.”
Listing Stored Numbers
The list command will list all stored
numbers and name tags.
Using the “List”Command
1. Press and hold
J/0for
two seconds.
2. Say “Directory.”
3. Say “Hands-Free Calling.”
4. Say “List.”
Making a Call
Calls can be made using the
following commands.
Dial or Call: The dial or call
command can be used
interchangeably to dial a phone
number or a stored name tag.
Digit Dial: This command allows a
phone number to be dialed by
entering the digits one at a time.
Re-dial: This command is used to
dial the last number used on the cell
phone.
Using the “Dial”or“Call”
Command
1. Press and hold
J/0for
two seconds.
2. Say “Dial”or“Call.”
3. Say the entire number without pausing, or say the name tag.
Once connected, the person called
will be heard through the audio
speakers.

Black plate (24,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
7-24 Infotainment System
Calling 911 Emergency
1. Press and hold
J/0for
two seconds.
2. Say “Dial”or“Call.”
3. Say “911.”
4. Say “Dial”or“Call.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Digit Dial” Command
The digit dial command allows a
phone number to be dialed by
entering the digits one at a time.
After each digit is entered, the
system repeats back the digit it
heard followed by a tone.
If an unwanted number is
recognized by the system, say
“Clear” at any time to clear the last
number. To hear all of the numbers
recognized by the system, say
“Verify”
at any time.
1. Press and hold
J/0for
two seconds.
2. Say “Digit Dial.”
3. Say each digit, one at a time, that you want to dial. After each
digit is entered, the system
repeats back the digit it heard
followed by a tone. After the last
digit has been entered,
say “Dial.”
Once connected, the person called
will be heard through the audio
speakers.
Using the “Re-dial”Command
1. Press and hold
J/0for
two seconds.
2. After the tone, say “Re-dial.”
Once connected, the person called
will be heard through the audio
speakers.
Receiving a Call
When an incoming call is received,
the audio system mutes and a ring
tone is heard in the vehicle.
.PressJ/0to answer the call.
.PressKto ignore a call.
Call Waiting
Call waiting must be supported on
the cell phone and enabled by the
wireless service carrier.
.PressJ/0to answer an
incoming call when another call
is active. The original call is
placed on hold.
.PressJ/0again to return to
the original call.
.To ignore the incoming call, no
action is required.
.PressKto disconnect the
current call and switch to the call
on hold.

Black plate (25,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
Infotainment System 7-25
Three-Way Calling
Three-way calling must be
supported on the cell phone and
enabled by the wireless service
carrier.
1. While on a call, press
J/0.
2. Say “Three-way call.”
3. Use the dial or call command to dial the number of the third party
to be called.
4. Once the call is connected, press
J/0to link all callers
together.
Ending a Call
PressKto end a call.
Muting a Call
During a call, all sounds from inside
the vehicle can be muted so that the
person on the other end of the call
cannot hear them.
.To mute a call, pressJ/0, and
then say “Mute call.”
.To cancel mute, pressJ/0, and
then say “Un-mute call.”
Transferring a Call
Audio can be transferred between
the Bluetooth system and the cell
phone.
The cell phone must be paired and
connected with the Bluetooth
system before a call can be
transferred. The connection process
can take up to two minutes after the
ignition is turned to ON/RUN.
Transferring Audio from the
Bluetooth System to a Cell Phone
During a call with the audio in the
vehicle:
1. Press
J/0.
2. Say “Transfer Call.”
Transferring Audio to the
Bluetooth System from a Cell
Phone
During a call with the audio on the
cell phone, press
J/0. The audio
transfers to the vehicle. If the audio does not transfer to the vehicle, use
the audio transfer feature on the cell
phone. See your cell phone
manufacturer's user guide for more
information.
Dual Tone Multi-Frequency
(DTMF) Tones
The Bluetooth system can send
numbers and the numbers stored as
name tags during a call. You can
use this feature when calling a
menu-driven phone system.
Account numbers can also be
stored for use.
Sending a Number or Name Tag
During a Call
1. Press
J/0. The system
responds “Ready,”followed by
a tone.
2. Say “Dial.”
3. Say the number or name tag to send.

Black plate (26,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
7-26 Infotainment System
Clearing the System
Unless information is deleted out of
the in-vehicle Bluetooth system, it
will be retained indefinitely. This
includes all saved name tags in the
phone book and phone pairing
information. For information on how
to delete this information, see the
previous section“Deleting a Paired
Phone” and the previous sections
on deleting name tags.
Other Information
The Bluetooth®word mark and
logos are owned by the Bluetooth®
SIG, Inc. and any use of such marks
by General Motors is under license.
Other trademarks and trade names
are those of their respective owners.
See Radio Frequency Statement on
page 13-12.

Black plate (3,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
Driving and Operating 9-3
To avoid distracted driving, always
keep your eyes on the road, hands
on the wheel, and mind on the drive.
.Do not use a phone in
demanding driving situations.
Use a hands-free method to
place or receive necessary
phone calls.
.Watch the road. Do not read,
take notes, or look up
information on phones or other
electronic devices.
.Designate a front seat
passenger to handle potential
distractions.
.Become familiar with vehicle
features before driving, such as
programming favorite radio
stations and adjusting climate
control and seat settings.
Program all trip information into
any navigation device prior to
driving.
.Wait until the vehicle is parked
to retrieve items that have fallen
to the floor.
.Stop or park the vehicle to tend
to children.
.Keep pets in an appropriate
carrier or restraint.
.Avoid stressful conversations
while driving, whether with a
passenger or on a cell phone.
{Warning
Taking your eyes off the road too
long or too often could cause a
crash resulting in injury or death.
Focus your attention on driving.
Refer to the Infotainment section for
more information on using that
system, including pairing and using
a cell phone.
Defensive Driving
Defensive driving means “always
expect the unexpected.” The first
step in driving defensively is to wear
the safety belt. See Safety Belts on
page 3-9.
.Assume that other road users
(pedestrians, bicyclists, and
other drivers) are going to be
careless and make mistakes.
Anticipate what they might do
and be ready.
.Allow enough following distance
between you and the driver in
front of you.
.Focus on the task of driving.
Drunk Driving
Death and injury associated with
drinking and driving is a global
tragedy.

Black plate (34,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
9-34 Driving and Operating
Rear Vision
Camera (RVC)
The vehicle may have an RVC
system. Read this entire section
before using it.
The RVC can assist the driver when
backing up by displaying a view of
the area behind the vehicle.
{Warning
The RVC system does not display
children, pedestrians, bicyclists,
crossing traffic, animals, or any
other object located outside the
camera's field of view, below the
bumper, or under the vehicle.
Perceived distances may be
different from actual distances.
Do not back the vehicle using
only the RVC screen. Failure to
use proper care before backing
may result in injury, death,
or vehicle damage. Always check
behind and around the vehicle
before backing.An image appears on the
infotainment screen with the
message Check Surroundings for
Safety when the vehicle is shifted
into R (Reverse). The infotainment
screen goes to the previous screen
after approximately 10 seconds
once the vehicle is shifted out of
R (Reverse).
To see the previous screen sooner,
do one of the following:.Press a hard key on the
infotainment system.
.Shift into P (Park).
.Reach a vehicle speed of
8 km/h (5 mph).
Rear Vision Camera Location
The camera is above the license
plate.
The area displayed by the camera is
limited.
It does not display objects that are
close to either corner or under the
bumper and can vary depending on
vehicle orientation or road
conditions. Displayed images may
be farther or closer than they
appear.

Black plate (1,1)Chevrolet Captiva Sport Owner Manual (GMNA-Localizing-U.S./Mexico-
7576028) - 2015 - First Edition - 3/21/14
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-8
Service Publications Ordering Information . . . . . . 13-11
Radio Frequency Identification (RFID) . . . . . . . 13-11
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording and
Privacy . . . . . . . . . . . . . . . . . . . . 13-13
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-14
Infotainment System . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Chevrolet. Normally, any concerns
with the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.