2015 CADILLAC ESCALADE service schedule

Black plate (4,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
13-4 Customer Information
Canada
General Motors of Canada Limited
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English)
1-800-263-7854 (French)
Roadside Service: 1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user cancommunicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.cadillac.com
The Cadillac online owner
experience is a one-stop resource
that allows interaction with Cadillac
and keeps important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information):
View maintenance schedules,
required alerts, OnStar onboard
vehicle diagnostic information, and
schedule service appointments.
I(Service History): View
printable dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information): Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
J(Warranty Tracking
Information): Track the vehicle’s
warranty information.
J(Recall Information): View
active recalls or search by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12-1.
H(Other Account Information):
View GM Card, SiriusXM Satellite
radio, and OnStar account
information.
F(Live Chat Support): Chat live
with online help representatives.
Visit my.cadillac.com to register your
vehicle.

Black plate (7,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
Customer Information 13-7
been received, the Roadside
Service advisor will help you
make arrangements and explain
how to receive payment.
.Alternative Service:If
assistance cannot be provided
right away, the Roadside Service
advisor may give you permission
to get local emergency road
service. You will receive
payment, up to $100, after
sending the original receipt to
Roadside Service. Mechanical
failures may be covered,
however any cost for parts and
labor for repairs not covered by
the warranty are the owner
responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.
Courtesy Transportation
Program
To enhance your ownership
experience, we and our participating
dealers are proud to offer Courtesy
Transportation, a customer support
program for vehicles with the
Bumper-to-Bumper (Base Warranty
Coverage period in Canada),extended powertrain, and/or
hybrid-specific warranties in both
the U.S. and Canada.
Several Courtesy Transportation
options are available to assist in
reducing inconvenience when
warranty repairs are required.
Courtesy Transportation is not a
part of the New Vehicle Limited
Warranty. A separate booklet
entitled
“Limited Warranty and
Owner Assistance Information”
furnished with each new vehicle
provides detailed warranty coverage
information.
Transportation Options
Warranty service can generally be
completed while you wait. However,
if you are unable to do so, your
dealer may offer the following
transportation options:
Shuttle Service
This includes one-way or round-trip
shuttle service within reasonable
time and distance parameters of
your dealer's area.

Black plate (11,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
Customer Information 13-11
Service Bulletins
Service Bulletins give additional
technical service information
needed to knowledgeably service
General Motors cars and trucks.
Each bulletin contains instructions
to assist in the diagnosis and
service of the vehicle.
Owner Information
Owner publications are written
specifically for owners and intended
to provide basic operational
information about the vehicle. The
Owner Manual includes the
Maintenance Schedule for all
models.
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Manual.
RETAIL SELL PRICE:
$35.00 (U.S.) plus handling and
shipping fees.
Without Portfolio: Owner
Manual only.RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday
–Friday
8:00 AM –6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), see
Helm, Inc. at: www.helminc.com.
Or write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.

Black plate (7,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
INDEX i-7
Lights (cont'd)Safety Belt Reminders . . . . . . . . 5-15
Security . . . . . . . . . . . . . . . . . . . . . . 5-25
Service Electric Parking
Brake . . . . . . . . . . . . . . . . . . . . . . . 5-21
StabiliTrak
®OFF . . . . . . . . . . . . . 5-23
Tire Pressure . . . . . . . . . . . . . . . . . 5-24
Tow/Haul Mode . . . . . . . . . . . . . . . 5-21
Traction Control System (TCS)/StabiliTrak
®. . . . . . . . . . 5-23
Traction Off . . . . . . . . . . . . . . . . . . . 5-22
Locking Rear Axle . . . . . . . . . . . . . 9-40
Locks Automatic Door . . . . . . . . . . . . . . . 2-12
Delayed Locking . . . . . . . . . . . . . . 2-12
Door . . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Lockout Protection . . . . . . . . . . . . 2-12
Power Door . . . . . . . . . . . . . . . . . . . 2-12
Safety . . . . . . . . . . . . . . . . . . . . . . . . 2-13
Loss of Control . . . . . . . . . . . . . . . . . 9-5
Low Fuel Warning Light . . . . . . . . 5-25
Low-Profile Tires . . . . . . . . . . . . . . 10-43
Lower Anchors and Tethers for Children (LATCH
System) . . . . . . . . . . . . . . . . . . . . . . 3-46
Lumbar Adjustment . . . . . . . . . . . . . 3-4 Front Seats . . . . . . . . . . . . . . . . . . . . 3-4
M
Magnetic Ride Control . . . . . . . . . 9-40
MaintenanceRecords . . . . . . . . . . . . . . . . . . . . .11-14
Maintenance and Care Additional . . . . . . . . . . . . . . . . . . . . . 11-8
Maintenance Schedule . . . . . . . . 11-4
Recommended Fluidsand Lubricants . . . . . . . . . . . . . 11-11
Transfer Case . . . . . . . . . . . . . . . . 9-32
Malfunction Indicator Lamp . . . . 5-17
Manual Mode . . . . . . . . . . . . . . . . . . 9-30
Memory Features . . . . . . . . . . . . . . . 1-8
Memory Seats . . . . . . . . . . . . . . . . . . 3-5
Messages Airbag System . . . . . . . . . . . . . . . . 5-42
Battery Voltage and
Charging . . . . . . . . . . . . . . . . . . . . 5-34
Brake System . . . . . . . . . . . . . . . . 5-34
Compass . . . . . . . . . . . . . . . . . . . . . 5-35
Door Ajar . . . . . . . . . . . . . . . . . . . . . 5-36
Engine Cooling System . . . . . . . 5-36
Engine Oil . . . . . . . . . . . . . . . . . . . . 5-37
Engine Power . . . . . . . . . . . . . . . . 5-37
Fuel System . . . . . . . . . . . . . . . . . . 5-37
Key and Lock . . . . . . . . . . . . . . . . . 5-37 Messages (cont'd)
Lamp . . . . . . . . . . . . . . . . . . . . . . . . . 5-38
Object Detection System . . . . . 5-38
Ride Control System . . . . . . . . . . 5-41
Safety Belt . . . . . . . . . . . . . . . . . . . . 5-42
Security . . . . . . . . . . . . . . . . . . . . . . 5-42
Service Vehicle . . . . . . . . . . . . . . . 5-42
Starting the Vehicle . . . . . . . . . . . 5-43
Steering System . . . . . . . . . . . . . . 5-42
Tire . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-43
Transmission . . . . . . . . . . . . . . . . . 5-43
Vehicle . . . . . . . . . . . . . . . . . . . . . . . 5-33
Vehicle Reminder . . . . . . . . . . . . . 5-44
Vehicle Speed . . . . . . . . . . . . . . . . 5-44
Washer Fluid . . . . . . . . . . . . . . . . . 5-45
Window . . . . . . . . . . . . . . . . . . . . . . . 5-45
Mirror Child-View . . . . . . . . . . . . . . . . . . . . 2-25
Mirrors Automatic DimmingRearview . . . . . . . . . . . . . . . . . . . . 2-25
Blind Spot . . . . . . . . . . . . . . . . . . . . 2-23
Convex . . . . . . . . . . . . . . . . . . . . . . . 2-22
Folding . . . . . . . . . . . . . . . . . . . . . . . 2-23
Heated . . . . . . . . . . . . . . . . . . . . . . . 2-23
Power . . . . . . . . . . . . . . . . . . . . . . . . 2-22
Tilt in Reverse . . . . . . . . . . . . . . . . 2-24