2015 CADILLAC ESCALADE phone

Black plate (4,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
13-4 Customer Information
Canada
General Motors of Canada Limited
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English)
1-800-263-7854 (French)
Roadside Service: 1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user cancommunicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.cadillac.com
The Cadillac online owner
experience is a one-stop resource
that allows interaction with Cadillac
and keeps important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information):
View maintenance schedules,
required alerts, OnStar onboard
vehicle diagnostic information, and
schedule service appointments.
I(Service History): View
printable dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information): Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
J(Warranty Tracking
Information): Track the vehicle’s
warranty information.
J(Recall Information): View
active recalls or search by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12-1.
H(Other Account Information):
View GM Card, SiriusXM Satellite
radio, and OnStar account
information.
F(Live Chat Support): Chat live
with online help representatives.
Visit my.cadillac.com to register your
vehicle.

Black plate (5,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
Customer Information 13-5
Cadillac Owner Centre
(Canada) cadillacowner.ca
Take a trip to the Cadillac Owner
Centre:
.Chat live with online help
representatives.
.Locate owner resources such as
lease-end, financing, and
warranty information.
.Retrieve favorite articles,
quizzes, tips, and multimedia
galleries organized into the
Features and Auto Care
Sections.
.Download owner manuals.
.Find Cadillac-recommended
maintenance services.
Roadside Service
U.S.: 1-800-224-1400.
Canada: 1-800-882-1112.
Text Telephone (TTY) Users (U.S.
Only): 1-888-889-2438.Service is available 24 hours a day,
365 days a year.
Calling for Service
When calling Roadside Service,
have the following information
ready:
.Your name, home address, and
home telephone number.
.Telephone number of your
location.
.Location of the vehicle.
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 6 years/
110 000 km (70,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Service is not a part of the
New Vehicle Limited Warranty.
General Motors North America and
Cadillac reserve the right to make
any changes or discontinue the
Roadside Service program at any
time without notification.
General Motors North America and
Cadillac reserve the right to limit
services or payment to an owner or
driver if they decide the claims are
made too often, or the same type of
claim is made many times.
Cadillac Owner Privileges™
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may

Black plate (10,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
13-10 Customer Information
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Service on page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.
Choose a reputable repair facility
that uses quality replacement parts.
See “Collision Parts” earlier in this
section. If the airbag has inflated, see
What
Will You See after an Airbag
Inflates? on page 3-31.
Managing the Vehicle Damage
Repair Process
In the event that the vehicle requires
damage repairs, GM recommends
that you take an active role in its
repair. If you have a pre-determined
repair facility of choice, take the
vehicle there, or have it towed there.
Specify to the facility that any
required replacement collision parts
be original equipment parts, either
new Genuine GM parts or recycled
original GM parts. Remember,
recycled parts will not be covered by
the GM vehicle warranty.
Insurance pays the bill for the repair,
but you must live with the repair.
Depending on your policy limits,
your insurance company may
initially value the repair using
aftermarket parts. Discuss this with
the repair professional, and insist on
Genuine GM parts. Remember,
if the vehicle is leased, you may be obligated to have the vehicle
repaired with Genuine GM parts,
even if your insurance coverage
does not pay the full cost.
If another party's insurance
company is paying for the repairs,
you are not obligated to accept a
repair valuation based on that
insurance company's collision policy
repair limits, as you have no
contractual limits with that company.
In such cases, you can have control
of the repair and parts choices as
long as the cost stays within
reasonable limits.
Service Publications
Ordering Information
Service Manuals
Service Manuals have the diagnosis
and repair information on the
engines, transmission, axle,
suspension, brakes, electrical,
steering, body, etc.

Black plate (15,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
Customer Information 13-15
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the
OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
Using the navigation system may
result in the storage of destinations,
addresses, telephone numbers, and
other trip information. See the
infotainment manual for information
on stored data and for deletion
instructions.

Black plate (7,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
OnStar 14-7
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.
SeeRadio Frequency Statement on
page 13-12.Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle
access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. The PIN will need to be
changed the first time when
speaking with an Advisor. To
change the OnStar PIN contact an
OnStar Advisor by pressing
Qor
calling 1-888-4-ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.

Black plate (3,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
INDEX i-3
Compass . . . . . . . . . . . . . . . . . . . . . . . 5-5Messages . . . . . . . . . . . . . . . . . . . . 5-35
Connections OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-4
Control Traction and ElectronicStability . . . . . . . . . . . . . . . . . . . . . 9-38
Control of a Vehicle . . . . . . . . . . . . . 9-3
Convex Mirrors . . . . . . . . . . . . . . . . 2-22
Coolant Engine . . . . . . . . . . . . . . . . . . . . . . 10-15
Engine Temperature
Gauge . . . . . . . . . . . . . . . . . . . . . . 5-14
Engine Temperature Warning Light . . . . . . . . . . . . . . . 5-23
Cooling System . . . . . . . . . . . . . . . 10-14
Engine Messages . . . . . . . . . . . . 5-36
Cornering Lamps . . . . . . . . . . . . . . . 6-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . . . 13-7
Cover
Cargo . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3
Cruise Control . . . . . . . . . . . . . . . . . 9-41 Light . . . . . . . . . . . . . . . . . . . . . . . . . . 5-26
Messages . . . . . . . . . . . . . . . . . . . . 5-35
Cruise Control, Active . . . . . . . . . 9-44 Cupholders . . . . . . . . . . . . . . . . . . . . . 4-2
Customer Assistance . . . . . . . . . . 13-4
Offices . . . . . . . . . . . . . . . . . . . . . . . . 13-3
Text Telephone (TTY)Users . . . . . . . . . . . . . . . . . . . . . . . 13-4
Customer Information Service Publications
Ordering Information . . . . . . 13-10
Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . 13-1
D
Damage Repair, Collision . . . . . . 13-8
Danger, Warnings, andCautions . . . . . . . . . . . . . . . . . . . . . . . . iv
Data Recorders, Event . . . . . . . 13-14
Daytime Running Lamps (DRL) . . . . . . . . . . . . . . . . . . 6-4
Defensive Driving . . . . . . . . . . . . . . . 9-3
Delayed Locking . . . . . . . . . . . . . . . 2-12
Distracted Driving . . . . . . . . . . . . . . . 9-2
Dome Lamps . . . . . . . . . . . . . . . . . . . 6-7 Door
Ajar Light . . . . . . . . . . . . . . . . . . . . . 5-26
Ajar Messages . . . . . . . . . . . . . . . 5-36
Delayed Locking . . . . . . . . . . . . . . 2-12
Locks . . . . . . . . . . . . . . . . . . . . . . . . . 2-10
Power Locks . . . . . . . . . . . . . . . . . . 2-12
Drive Belt Routing, Engine . . . . . 12-4
Driver Assistance Systems . . . . 9-52
Driver Information
Center (DIC) . . . . . . . . . . . . . . . . . 5-27
Driving
Assistance Systems . . . . . . . . . . 9-56
Characteristics andTowing Tips . . . . . . . . . . . . . . . . . 9-70
Defensive . . . . . . . . . . . . . . . . . . . . . . 9-3
Drunk . . . . . . . . . . . . . . . . . . . . . . . . . . 9-3
For Better Fuel Economy . . . . . 1-23
Hill and Mountain Roads . . . . . . 9-10
If the Vehicle is Stuck . . . . . . . . . 9-13
Loss of Control . . . . . . . . . . . . . . . . 9-5
Off-Road . . . . . . . . . . . . . . . . . . . . . . 9-5
Off-Road Recovery . . . . . . . . . . . . 9-4
Vehicle Load Limits . . . . . . . . . . . 9-13
Wet Roads . . . . . . . . . . . . . . . . . . . 9-10
Winter . . . . . . . . . . . . . . . . . . . . . . . . 9-11

Black plate (11,1)Cadillac Escalade Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7063683) - 2015 - crc - 2/24/14
INDEX i-11
Storage AreasArmrest . . . . . . . . . . . . . . . . . . . . . . . . 4-2
Cargo Cover . . . . . . . . . . . . . . . . . . . 4-3
Center Console . . . . . . . . . . . . . . . . 4-3
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Instrument Panel . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-4
Sunglasses . . . . . . . . . . . . . . . . . . . . 4-2
Storage Compartments . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-13
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-28
Sunglass Storage . . . . . . . . . . . . . . . 4-2
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-28
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System Active Emergency Braking . . . . 9-59
Forward Collision
Alert (FCA) . . . . . . . . . . . . . . . . . . 9-57
Infotainment . . . . . . . . . . . . 7-1, 13-15
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-4
Systems
Driver Assistance . . . . . . . . . . . . . 9-52T
Tachometer . . . . . . . . . . . . . . . . . . . . 5-13
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-21Immobilizer . . . . . . . . . . . . . . . . . . . 2-21
Third-Row Seats . . . . . . . . . . . . . . . 3-14
Throttle, Adjustable . . . . . . . . . . . . 9-19
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5
Tires . . . . . . . . . . . . . . . . . . . . . . . . . . 10-41 All-Season . . . . . . . . . . . . . . . . . . 10-42
All-Terrain . . . . . . . . . . . . . . . . . . 10-43
Buying New Tires . . . . . . . . . . . 10-57
Chains . . . . . . . . . . . . . . . . . . . . . . 10-62
Changing . . . . . . . . . . . . . . . . . . . 10-63
Designations . . . . . . . . . . . . . . . 10-45
Different Size . . . . . . . . . . . . . . . 10-58
Full-Size Spare . . . . . . . . . . . . . 10-72
If a Tire Goes Flat . . . . . . . . . . 10-62
Inflation Monitor System . . . . 10-51
Inspection . . . . . . . . . . . . . . . . . . 10-54
Low Profile . . . . . . . . . . . . . . . . . 10-43
Messages . . . . . . . . . . . . . . . . . . . . 5-43
Pressure . . . . . . . . . . . . . . . . . . . . 10-50
Pressure Light . . . . . . . . . . . . . . . . 5-24
Pressure Monitor System . . . 10-50
Rotation . . . . . . . . . . . . . . . . . . . . 10-55 Tires (cont'd)
Sidewall Labeling . . . . . . . . . . . 10-43
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-46
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-59
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-60
Wheel Replacement . . . . . . . . 10-61
When It Is Time for New
Tires . . . . . . . . . . . . . . . . . . . . . . 10-56
Winter . . . . . . . . . . . . . . . . . . . . . . 10-42
Tow/Haul Mode . . . . . . . . . . . . . . . . 9-31
Tow/Haul Mode Light . . . . . . . . . . 5-21
Towing Driving Characteristics . . . . . . . . 9-70
Equipment . . . . . . . . . . . . . . . . . . . . 9-77
General Information . . . . . . . . . . 9-70
Recreational Vehicle . . . . . . . . 10-76
Trailer . . . . . . . . . . . . . . . . . . . . . . . . 9-73
Trailer Sway Control (TSC) . . . 9-79
Vehicle . . . . . . . . . . . . . . . . . . . . . 10-76
Traction
Control System (TCS)/StabiliTrak
®Light . . . . . . . . . . . . 5-23
Off Light . . . . . . . . . . . . . . . . . . . . . . 5-22