
Black plate (4,1)Cadillac ELR Owner Manual (GMNA-Localizing-U.S./Canada-7695154) -
2015 - CRC - 4/25/14
13-4 Customer Information
Canada
General Motors of Canada Limited
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
www.gm.ca
1-888-446-2000 (English)
1-800-263-7854 (French)
Roadside Service: 1-800-882-1112
Overseas
Contact the local General Motors
Business Unit.
Customer Assistance for
Text Telephone (TTY)
Users
To assist customers who are deaf,
hard of hearing, or speech-impaired
and who use Text Telephones
(TTYs), Cadillac has TTY equipment
available at its Customer Assistance
Center. Any TTY user cancommunicate with Cadillac by
dialing: 1-800-833-2622. TTY users
in Canada can dial 1-800-263-3830.
Online Owner Center
Online Owner Experience
(U.S.) my.cadillac.com
The Cadillac online owner
experience is a one-stop resource
that allows interaction with Cadillac
and keeps important vehicle-specific
information in one place.
Membership Benefits
E(Vehicle Information):
Download owner manuals and view
vehicle-specific how-to videos.
G(Maintenance Information):
View maintenance schedules,
required alerts, OnStar onboard
vehicle diagnostic information, and
schedule service appointments.
I(Service History): View
printable dealer-recorded service
records and self-recorded service
records.
D(Preferred Dealer
Information): Select a preferred
dealer and view dealer location,
maps, phone numbers, and hours.
J(Warranty Tracking
Information): Track the vehicle’s
warranty information.
J(Recall Information): View
active recalls or search by Vehicle
Identification Number (VIN). See
Vehicle Identification Number (VIN)
on page 12-1.
H(Other Account Information):
View GM Card, SiriusXM Satellite
radio, and OnStar account
information.
F(Live Chat Support): Chat live
with online help representatives.
w(Charging and Efficiency):
View the battery status, charging
information, and mileage history.
x(Remote Commands):
Remotely start/stop the vehicle,
activate the horn and lights alert,
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Black plate (12,1)Cadillac ELR Owner Manual (GMNA-Localizing-U.S./Canada-7695154) -
2015 - CRC - 4/25/14
13-12 Customer Information
In-Portfolio: Includes a Portfolio,
Owner Manual, and Warranty
Booklet.
RETAIL SELL PRICE: $35.00 to
$40.00 (U.S.) plus handling and
shipping fees.
Without Pouch: Owner Manual only.
RETAIL SELL PRICE:
$25.00 (U.S.) plus handling and
shipping fees.
Current and Past Models
Technical Service Bulletins and
Manuals are available for current
and past model GM vehicles.
ORDER TOLL FREE:
1-800-551-4123 Monday - Friday
8:00 AM - 6:00 PM Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit
Helm, Inc. at: www.helminc.comOr write to:
Helm, Incorporated
Attention: Customer Service
47911 Halyard Drive
Plymouth, MI 48170
Prices are subject to change without
notice and without incurring
obligation. Allow ample time for
delivery.
All listed prices are quoted in U.S.
funds. Make checks payable in U.S.
funds.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology in
GM vehicles does not use or recordpersonal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
complies with Part 15/Part 18 of the
Federal Communications
Commission (FCC) rules and with
Industry Canada Standards
RSS-GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
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Black plate (14,1)Cadillac ELR Owner Manual (GMNA-Localizing-U.S./Canada-7695154) -
2015 - CRC - 4/25/14
13-14 Customer Information
Reporting Safety Defects
to General Motors
In addition to notifying NHTSA (or
Transport Canada) in a situation like
this, notify General Motors.
Call 1-800-458-8006, or write:
Cadillac Customer Assistance
Center
Cadillac Motor Car Division
P.O. Box 33169
Detroit , MI 48232-5169
In Canada, call 1‐888‐446‐2000,
or write:
Canadian Cadillac Customer Care
Centre, Mail Code: CA1-163-005
General Motors of Canada Limited
1908 Colonel Sam Drive
Oshawa , Ontario L1H 8P7
Vehicle Data
Recording and
Privacy
The vehicle has a number of
computers that record information
about the vehicle’s performance and
how it is driven. For example, the
vehicle uses computer modules to
monitor and control engine and
electric drive unit performance, to
monitor the conditions for airbag
deployment and to deploy them in a
crash, and, if equipped, to provide
antilock braking to help the driver
control the vehicle. These modules
may store data to help the dealer
technician service the vehicle.
Some modules may also store data
about how the vehicle is operated,
such as rate of fuel consumption or
average speed. These modules may
retain personal preferences, such as
radio presets, seat positions, and
temperature settings.
Event Data Recorders
This vehicle is equipped with an
event data recorder (EDR). The
main purpose of an EDR is to
record, in certain crash or near
crash-like situations, such as an air
bag deployment or hitting a road
obstacle, data that will assist in
understanding how a vehicle’s
systems performed. The EDR is
designed to record data related to
vehicle dynamics and safety
systems for a short period of time,
typically 30 seconds or less. The
EDR in this vehicle is designed to
record such data as:
.How various systems in your
vehicle were operating;
.Whether or not the driver and
passenger safety belts were
buckled/fastened;
.How far (if at all) the driver was
depressing the accelerator and/
or brake pedal; and,
.How fast the vehicle was
traveling.
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Black plate (7,1)Cadillac ELR Owner Manual (GMNA-Localizing-U.S./Canada-7695154) -
2015 - CRC - 4/25/14
OnStar 14-7
OnStar services cannot work unless
the vehicle is in a place where
OnStar has an agreement with a
wireless service provider for service
in that area. The wireless service
provider must also have coverage,
network capacity, reception, and
technology compatible with OnStar
services. Service involving location
information about the vehicle cannot
work unless GPS signals are
available, unobstructed, and
compatible with the OnStar
hardware. OnStar services may not
work if the OnStar equipment is not
properly installed or it has not been
properly maintained. If equipment or
software is added, connected,
or modified, OnStar services may
not work. Other problems beyond
the control of OnStar may prevent
service such as hills, tall buildings,
tunnels, weather, electrical system
design and architecture of the
vehicle, damage to the vehicle in a
crash, or wireless phone network
congestion or jamming.See
Radio Frequency Statement on
page 13-12.
Services for People with
Disabilities
Advisors provide services to help
subscribers with physical disabilities
and medical conditions.
Press
Qfor help with:
.Locating a gas station with an
attendant to pump gas.
.Finding a hotel, restaurant, etc.,
that meets accessibility needs.
.Providing directions to the
closest hospital or pharmacy in
urgent situations.
TTY Users
OnStar has the ability to
communicate to deaf,
hard-of-hearing, or speech-impaired
customers while in the vehicle. The
available dealer-installed TTY
system can provide in-vehicle access to all of the OnStar services,
except Virtual Advisor and OnStar
Turn-by-Turn Navigation.
OnStar Personal Identification
Number (PIN)
A PIN is needed to access some of
the OnStar services, like Remote
Door Unlock and Stolen Vehicle
Assistance. The PIN will need to be
changed the first time when
speaking with an Advisor. To
change the OnStar PIN, contact an
OnStar Advisor by pressing
Qor
calling 1-888-4-ONSTAR.
Warranty
OnStar equipment may be
warranted as part of the vehicle
warranty.
Languages
The vehicle can be programmed to
respond in multiple languages.
Press
Qand ask for an Advisor.
Advisors are available in English,
Spanish, and French. Available
languages may vary by country.
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Black plate (4,1)Cadillac ELR Owner Manual (GMNA-Localizing-U.S./Canada-7695154) -
2015 - CRC - 4/25/14
i-4 INDEX
E
Easy Entry Seat . . . . . . . . . . . . . . . . 3-3
Electric Drive Unit . . . . . . . . . . . . . 9-28
Electric Drive UnitMessages . . . . . . . . . . . . . . . . . . . . 5-44
Electric Drive Unit Shift Lock Control Function
Check . . . . . . . . . . . . . . . . . . . . . . . 10-25
Electric Mode . . . . . . . . . . . . . . . . . . 9-21
Electric Parking Brake . . . . . . . . . 9-30
Electric Parking Brake Light . . . 5-21
Electrical Equipment, Add-On . . . . . . . . . . . . . . . . . . . . . . 9-71
Electrical Requirements for Battery Charging . . . . . . . . . . . . . 9-66
Electrical System
Engine CompartmentFuse Block . . . . . . . . . . . . . . . . 10-29
Instrument Panel Fuse Block . . . . . . . . . 10-33, 10-35
Overload . . . . . . . . . . . . . . . . . . . 10-29
Rear Compartment Fuse Block . . . . . . . . . . . . . . . . . . . . . . 10-38
Emergency OnStar
®. . . . . . . . . . . . . . . . . . . . . . 14-2 Energy Efficiency
Driving . . . . . . . . . . . . . . . . . . . 1-26, 9-2
Energy Information . . . . . . . . . . . . 5-38
Engine Air Cleaner/Filter . . . . . . . . . . . 10-13
Check and Service EngineSoon Light . . . . . . . . . . . . . . . . . . 5-17
Compartment Overview . . . . . . . 10-8
Coolant . . . . . . . . . . . . . . . . . . . . . 10-16
Coolant Temperature Warning Light . . . . . . . . . . . . . . . 5-23
Cooling System . . . . . . 10-14–10-16
Cooling System Messages . . . 5-44
Drive Belt Routing . . . . . . . . . . . . 12-4
Exhaust . . . . . . . . . . . . . . . . . . . . . . 9-27
Oil Life System . . . . . . . . . . . . . 10-12
Oil Messages . . . . . . . . . . . . . . . . . 5-44
Overheating . . . . . . . . . . . . . . . . 10-19
Pressure Light . . . . . . . . . . . . . . . . 5-24
Running While Parked . . . . . . . . 9-27
Engine Unavailable
Out of Fuel . . . . . . . . . . . . . . . . . . . 9-24
Entry Lighting . . . . . . . . . . . . . . . . . . . 6-8
Event Data Recorders . . . . . . . . 13-14
Exit Lighting . . . . . . . . . . . . . . . . . . . . 6-8 Extended Range Mode . . . . . . . . 9-22
Extender, Safety Belt . . . . . . . . . . 3-17
Exterior Lamp Controls . . . . . . . . . 6-1
Exterior Lamps Off Reminder . . . 6-3
Exterior Lighting Battery
Saver . . . . . . . . . . . . . . . . . . . . . . . . . 6-8
F
FeaturesMemory . . . . . . . . . . . . . . . . . . . . . . . . 1-9
Filter, Engine Air Cleaner . . . . . . . . . 10-13
Flash-to-Pass . . . . . . . . . . . . . . . . . . . 6-4
Flashers, Hazard Warning . . . . . . 6-5
Flat Tire . . . . . . . . . . . . . . . . . . . . . . 10-61
Floor Mats . . . . . . . . . . . . . . . . . . . . 10-87
Fluid Brakes . . . . . . . . . . . . . . . . . . . . . . 10-21
Washer . . . . . . . . . . . . . . . . . . . . . 10-19
Folding Mirrors . . . . . . . . . . . . . . . . 2-18
Forward Collision Alert (FCA) System . . . . . . . . . . . . . . . . 9-50
Frequency Statement
Radio . . . . . . . . . . . . . . . . . . . . . . . 13-12
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Black plate (9,1)Cadillac ELR Owner Manual (GMNA-Localizing-U.S./Canada-7695154) -
2015 - CRC - 4/25/14
INDEX i-9
PrivacyVehicle Data Recording . . . . . 13-14
Program Courtesy Transportation . . . . . . 13-8
Programmable Charging . . . . . . . 5-29
Proposition 65 Warning, California . . . . . . . . . . . . . . . . . . . . . 10-2
Propulsion Power Messages . . . . . . . . . . . . . . . . . . . . 5-48
R
Radio FrequencyIdentification (RFID) . . . . . . . . . 13-12
Radio Frequency Statement . . . . . . . . . . . . . . . . . . . 13-12
Reading Lamps . . . . . . . . . . . . . . . . . 6-7
Ready Indicator . . . . . . . . . . . . . . . . 5-26
Rear Seats . . . . . . . . . . . . . . . . . . . . 3-10
Rearview Mirrors Automatic Dimming . . . . . . . . . . . 2-18
Reclining Seatbacks . . . . . . . . . . . . 3-5
Recommended Fluids and Lubricants . . . . . . . . . . . . . . . . . . . 11-12
Records Maintenance . . . . . . . . . . . . . . . . .11-14 Recreational Vehicle
Towing . . . . . . . . . . . . . . . . . . . . . . 10-77
Regenerative Braking . . . . . . . . . . 9-32
Remote Keyless Entry (RKE) System . . . . . . . . . . . . . . . . . . . . . . . . 2-2
Remote Start . . . . . . . . . . . . . . . . . . . 2-8
Replacement Bulbs . . . . . . . . . . . 10-28
Replacement Parts Airbags . . . . . . . . . . . . . . . . . . . . . . . 3-31
Maintenance . . . . . . . . . . . . . . . . .11-13
Replacing Airbag System . . . . . . 3-31
Replacing LATCH System
Parts after a Crash . . . . . . . . . . . 3-45
Replacing Safety Belt System Parts after a Crash . . . 3-18
Reporting Safety Defects
Canadian Government . . . . . . 13-13
General Motors . . . . . . . . . . . . . 13-14
U.S. Government . . . . . . . . . . . 13-13
Requirements Electrical Battery Charging . . . 9-66
Restraints Where to Put . . . . . . . . . . . . . . . . . 3-38
Retained Accessory Power (RAP) . . . . . . . . . . . . . . . . . 9-19
Reverse Tilt Mirrors . . . . . . . . . . . . 2-18 Ride Control Systems
Messages . . . . . . . . . . . . . . . . . . . . 5-49
Roads Driving, Wet . . . . . . . . . . . . . . . . . . . 9-8
Roadside Service . . . . . . . . . . . . . . 13-5
Rotation, Tires . . . . . . . . . . . . . . . . 10-53
Routing, Engine Drive Belt . . . . . 12-4
Running the Vehicle While Parked . . . . . . . . . . . . . . . . . . . . . . . 9-27
S
Safety Belts . . . . . . . . . . . . . . . . . . . 3-11Care . . . . . . . . . . . . . . . . . . . . . . . . . . 3-18
Extender . . . . . . . . . . . . . . . . . . . . . . 3-17
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . 3-13
Lap-Shoulder Belt . . . . . . . . . . . . 3-14
Reminders . . . . . . . . . . . . . . . . . . . . 5-14
Replacing after a Crash . . . . . . 3-18
Use During Pregnancy . . . . . . . . 3-17
Safety Defects Reporting Canadian Government . . . . . . 13-13
General Motors . . . . . . . . . . . . . 13-14
U.S. Government . . . . . . . . . . . 13-13
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