2015 BUICK LACROSSE service

Black plate (13,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
Service and Maintenance 11-13
Maintenance Replacement Parts
Replacement parts identified below by name, part number, or specification can be obtained from your dealer.Part GM Part Number ACDelco Part Number
Engine Air Cleaner/Filter 55560894 A3128C
Engine Oil Filter
2.4L L4 Engine 12605566 PF457G
3.6L V6 Engine 89017525 PF63
Passenger Compartment Air Filter 13271191 CF176
Spark Plugs
2.4L L4 Engine 12620540 41–108
3.6L V6 Engine 12622561 41–109
Wiper Blades
Driver Side –65 cm (25.6 in) 25892079 —
Passenger Side –45 cm (17.7 in) 25882578 —

Black plate (14,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
11-14 Service and Maintenance
Maintenance Records
After the scheduled services are performed, record the date, odometer reading, who performed the service, and the
type of services performed in the boxes provided. Retain all maintenance receipts.Date Odometer
Reading Serviced By Services Performed

Black plate (15,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
Service and Maintenance 11-15
DateOdometer
Reading Serviced By Services Performed

Black plate (16,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
11-16 Service and Maintenance
DateOdometer
Reading Serviced By Services Performed

Black plate (1,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
Technical Data 12-1
Technical Data
Vehicle Identification
Vehicle IdentificationNumber (VIN) . . . . . . . . . . . . . . 12-1
Service Parts Identification Label . . . . . . . . . . . . . . . . . . . . . . . 12-1
Vehicle Data
Capacities andSpecifications . . . . . . . . . . . . . . 12-2
Engine Drive Belt Routing . . . 12-4
Vehicle Identification
Vehicle Identification
Number (VIN)
This legal identifier is in the front
corner of the instrument panel, on
the left side of the vehicle. It can be
seen through the windshield from
outside. The VIN also appears on
the Vehicle Certification and Service
Parts labels and certificates of title
and registration.
Engine Identification
The eighth character in the VIN is
the engine code. This code
identifies the vehicle's engine,
specifications, and replacement
parts. See “Engine Specifications”
under Capacities and Specifications
on page 12-2 for the vehicle's
engine code.
Service Parts
Identification Label
This label, in the trunk, has the
following information:
.Vehicle Identification
Number (VIN).
.Model designation.
.Paint information.
.Production options and special
equipment.
Do not remove this label from the
vehicle.

Black plate (4,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
12-4 Technical Data
Engine Drive Belt Routing
2.4L L4 Engine
Belt removal and installation
requires special tools. See your
dealer for service.
3.6L V6 Engine

Black plate (1,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-7
Collision Damage Repair . . . . 13-8
Service Publications Ordering Information . . . . . . 13-11
Radio Frequency Identification (RFID) . . . . . . . 13-12
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-15
Infotainment System . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
Buick. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.

Black plate (3,1)Buick LaCrosse Owner Manual (GMNA-Localizing-U.S./Canada/Mexico-
7707475) - 2015 - CRC - 10/9/14
Customer Information 13-3
STEP THREE—Canadian
Owners: In the event that you do
not feel your concerns have been
addressed after following the
procedure outlined in Steps One
and Two, General Motors of Canada
Limited wants you to be aware of its
participation in a no-charge
Mediation/Arbitration program.
General Motors of Canada Limited
has committed to binding arbitration
of owner disputes involving
factory-related vehicle service
claims. The program provides for
the review of the facts involved by
an impartial third party arbiter, and
may include an informal hearing
before the arbiter. The program is
designed so that the entire dispute
settlement process, from the time
you file your complaint to the final
decision, should be completed in
approximately 70 days. We believe
our impartial program offers
advantages over courts in most
jurisdictions because it is informal,
quick, and free of charge. For further information concerning
eligibility in the Canadian Motor
Vehicle Arbitration Plan (CAMVAP),
call toll-free 1-800-207-0685, or call
the General Motors Customer Care
Centre, 1-800-263-3777 (English),
1-800-263-7854 (French),
or write to:
Mediation/Arbitration Program
c/o Customer Care Centre
General Motors of Canada Limited
Mail Code: CA1-163-005
1908 Colonel Sam Drive
Oshawa , Ontario L1H 8P7
The inquiry should be accompanied
by the Vehicle Identification
Number (VIN).Customer Assistance
Offices
Buick encourages customers to call
the toll-free number for assistance.
However, if a customer wishes to
write or e-mail Buick, the letter
should be addressed to:
United States and Puerto Rico
Buick Customer Assistance Center
P.O. Box 33136
Detroit, MI 48232-5136
www.Buick.com
1-800-521-7300
1-800-832-8425 (For Text
Telephone devices (TTYs))
Roadside Assistance:
1-800-252-1112
From U.S. Virgin Islands:
1-800-496-9994