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Frequently asked questions
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Characteristics” and “Checklist” in the index.
Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start– Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
AdBlue fill level too low. Refill AdBlue
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key dead. – Too far away from vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key. – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock. Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can do so safely
Outside mirrors move when vehicle is unlocked. Convenience settings are stored. Correct convenience settings
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as described in this manual.
Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary
Headlights do not light up the road as they should.
– Headlights adjusted too high.– Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. – Change light bulbs – Switch on low beams
Electrical consumers do not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary
Fuel consumption higher than indicated.
– Short hauls. – “Jumpy” accelerator pedal.
– Avoid short distance driving. – Drive defensively. – Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
⇒ fig. 217 (A) (B) (C) (D) (E)
Side marker light Low beam High beam Turn signal and parking light
Daytime running lights
10. Left side of the vehicle: Turn plastic bulb socket clockwise until it locks into place in the headlight assembly. Right side of the vehicle: Turn plastic bulb socket counterclockwise instead.
Turn plastic bulb socket clockwise until it locks into place in the headlight assembly.
Push bulb socket into the headlight assembly until you hear it “click” into place.
Same as column (A). Same as column (A).
11. Replace rubber cover on the back of the headlight assembly for the bulb you replaced.
Place the plastic cover A (E) in the headlight assembly housing and turn clockwise as far as it will go.
12.
Place the cover
⇒ fig. 218 in the wheel housing liner and use the screwdriver in the vehicle tool kit to tighten the fastening screw (arrow).
Same as column (A).
Please carry out each step only in the order specified:
The illustrations show the left headlight assembly from the rear. The right headlight assembly is the mirror image of the left headlight assembly.
