2014 VOLKSWAGEN JETTA service

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WARNING
Improperly performed repairs and modifications can cause vehicle damage and malfunctions, and can impair the efficiency of driver assistance systems and the airbag system. This can lead to accidents and severe personal injuries.
x Have repairs and vehicle modifications performed by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.

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Lights up Possible cause Proper response
D Glow plug preheating before diesel engine start-up.
B
Engine control/monitoring system malfunction (engine Malfunction Indicator Light - MIL)
Ease off the accelerator. Carefully drive to the nearest authorized Volkswagen dealer or authorized Volkswagen Service Facility. Have engine checked.

The catalytic converter provides exhaust gas after-treatment to help reduce pollutants in the exhaust gas. To help ensure long service life of the exhaust system and gasoline engine catalytic converter:
x Only use unleaded fuel.
x Never completely empty the fuel tank.
x Do not exceed the correct oil level, Engine oil.
x Do not tow the vehicle to start it, but use a jump-start instead, Jump-starting.
If you experience misfires, loss of power or the engine is not running smoothly while driving, reduce speed immediately and have the vehicle checked by an authorized Volkswagen dealer or authorized Volkswagen Service Facility. Otherwise, gasoline could reach the exhaust system and get into the atmosphere. The catalytic converter could also be damaged by overheating!
Under certain engine conditions, you may smell a sulfur odor. This is not an indication of a malfunctioning emission control system. This depends upon the sulfur content of the diesel fuel.
Diesel particulate filter

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Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the following advice before contacting an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. You may also find helpful information under “Special considerations” or “Checklist” in the index.

Description Possible causes, among others Possible remedy
Engine does not start.
Vehicle battery dead. – Perform jump-start – Charge vehicle battery
The wrong vehicle key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be locked or unlocked using vehicle key.
– Battery in the remote control vehicle key is dead. – Too far away from the vehicle (out of range). – Buttons have been pressed too many times.
– Replace the battery in the remote control vehicle key – Move closer to vehicle. – Synchronize vehicle key – Lock or unlock vehicle manually
Unusual noises. Cold engine, braking assist systems, electronic steering column lock. Check the “Noises” entry in the index.
Odd driving behavior.
Assistance systems activated. Check the “Assistance systems” entry in the index.
DSG® Direct Shift Gearbox too hot. Stop vehicle as soon as you can safely do so.
Front seats cannot be adjusted with power controls.
Vehicle battery dead. Charge vehicle battery
Fuse blown. Check fuse and replace if necessary
Features do not work as described in this manual.
Settings were adjusted in the Volkswagen Information System.
Check and reset to factory settings if necessary
Headlights do not light up the road as they should.
– Headlights incorrectly adjusted. – Light bulbs burned out. – Low beams not switched on.
– Have the headlight range adjusted by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. – Change light bulbs – Switch on low beams
Electrical consumers do not work.
Vehicle battery charge too low. Charge vehicle battery
Remaining fuel level too low. Refuel
Fuse blown. Check fuse and replace if necessary .
Fuel consumption higher than indicated.
– Short hauls. – “Jumpy” accelerator pedal.
– Avoid short distance driving. – Drive defensively. – Accelerate smoothly.
Electrical loads switched on. Switch off unnecessary loads.
Engine control malfunction. Have the malfunction corrected
Tire pressure too low. Adjust tire pressure

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x Have the vehicle checked immediately by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility.
The vehicle doors can be unlocked and opened separately from inside the vehicle by pulling the door handle to open the door, Power locking and closing system.
Opening the luggage compartment lid from inside the luggage
compartment

Fig. 152 Behind the rear seat backrest: Release of the rear seat back.

Fig. 153 Opening the luggage compartment lid from inside the luggage compartment.

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Before you try to use emergency closing procedures to close the power sunroof, please wait several minutes to make sure that the motor has not been temporarily turned off by the overheating protection feature.
If you must perform an emergency closing, please do so in the following order:
1. Remove the cover in direction of the arrow ⇒ fig. 154.
2. Insert a commercially available 1/6 in. (4 mm) Allen wrench6 into the hexagonal head screw
⇒ fig. 155 (1).
3. Turn the wrench counterclockwise to close the power sunroof.
4. Install the cover again.
5. Have the power sunroof checked by an authorized Volkswagen dealer or an authorized Volkswagen Service Facility. Emergency closing may cause the power sunroof and its pinch protection to malfunction.
Emergency release for the selector lever lock

Fig. 156 Removing the selector gate cover.

Fig. 157 Releasing the selector lever lock.
6 Not included with the vehicle tool kit.

WARNING
Improper replacement of burned out headlights and other light bulbs can cause serious personal injury.
x Stop! Always read and heed the WARNINGS before doing any work in the engine compartment, Working in the engine compartment. The engine compartment of any motor vehicle is a potentially dangerous area, and work in this area can lead to serious personal injury.
x HID – High Intensity Discharge (Xenon) headlights get power from a high voltage source that can cause severe personal injury and even death if handled improperly.
x H7 bulbs and HID – High Intensity Discharge (Xenon) headlights are under high pressure and can explode if handled improperly.
x Always let a burned out light bulb cool down before replacing it.
x Never replace a light bulb unless you are familiar with all of the necessary procedures. In particular, never remove a headlight unless you know exactly how to carry out the job and have the correct tools and light bulbs.
x If you are uncertain about what to do, have the work performed by an authorized Volkswagen dealer, an authorized Volkswagen Service Facility, or another qualified workshop. Serious personal injury may result from improperly performed work.
x We strongly recommend that you always have HID – High Intensity Discharge (Xenon) headlights and H7 bulbs replaced by a qualified technician.
x Do not touch the glass of light bulbs with your bare hands. Fingerprints left on the bulb evaporate due to the heat when the bulb is switched on and cause the reflector to “cloud.”
x There are sharp edges on and around the headlight housing in the engine compartment and the rear light housing. Wear hand protection if you replace bulbs.
NOTICE
After replacing a headlight bulb or other light bulb, always make sure that the rubber covers or plastic caps have been properly and securely reinstalled to help prevent water from getting into the electrical connections and headlight housing and damaging the electrical system.
Indicator light

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Please carry out each step only in the order specified:
fig. 172 (A) (B) (C) (C)
Low beam, daytime low beam headlight or daytime running light, side marker light
Front turn signal indicator High beam Parking light (small bulb holder)
4. Turn the bulb holder as far as it goes to the left and pull out with the light bulb facing rearward. Pull out the bulb holder with the light bulb facing rearward.
5. Pull the light bulb straight out of the bulb socket. If necessary, press the lock on the bulb holder.
6. Replace the burned out light bulb with a new bulb of the same type.
7. Insert the bulb holder into the headlight assembly and turn as far as it goes to the right. Insert the bulb holder into the headlight and slide it in completely.
8. Attach the rubber or plastic cover. If applicable slide the securing clip rearward.
The illustrations show the left headlight assembly from the rear. The right headlight assembly is the mirror image of the left headlight assembly.
Different models may have different lights, and the location and design of covers, bulb holders, and bulbs may be in a different location than shown in the illustrations.
You cannot replace the LEDs in LED daytime running lights. Contact your authorized Volkswagen dealer or an authorized Volkswagen Service Facility for assistance.