Type of stain Recommended cleaning for fabric and upholstery
Water-based stains, such as coffee or fruit juice. – Moisten a sponge with water and rub the stain gently with a circular motion. – Wipe dry with an absorbent cloth.
Persistent stains, such as chocolate or make-up. – Use only Volkswagen-approved cleaning products. – If necessary, have the fabric or upholstery professionally cleaned.
Grease-based stains, such as oil, lipstick, etc. – Use only Volkswagen-approved cleaning products. – If necessary, have the fabric or upholstery professionally cleaned.
WARNING
If there is a malfunction in the airbag system, the airbag may not deploy correctly or at all, or it may deploy unexpectedly. This could cause fatal injuries.
x Have the airbag system inspected immediately by your authorized Volkswagen dealer or authorized Volkswagen Service Facility.
NOTICE
If the upholstery on power seats, heated seats, or seats with airbag components is wet, electrical components and the vehicle electrical system could be damaged.
x If the seating surface becomes soaked, have it dried and the system components checked immediately by an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
x Do not use steam cleaners because the steam could cause the dirt to penetrate deeper into the fabric and make it impossible to remove.
x Power washers and cooling sprays can damage the upholstery.
NOTICE
x Clean only the carpet and floor mats with brushes. Other textile surfaces can be damaged by brushes.
x If detergent pastes or mild detergent solutions are applied with a damp cloth or sponge, the surfactants in the detergent may cause visible lines to form at the edges of the area where the detergent was applied. These lines are generally difficult or impossible to remove.
NOTICE
x Do not soak Alcantara®.
x Do not treat Alcantara® with leather care products, solvents, floor wax, shoe polish, stain remover or similar products.
x Do not use brushes for damp cleaning, because they can damage upholstery surfaces.
x Do not use a steam cleaner, because dirt will penetrate deeper into the fabric.
Care and cleaning of leather upholstery
If you have questions regarding the care and cleaning of the leather upholstery in the vehicle, please contact an authorized Volkswagen dealer or authorized Volkswagen Service Facility.
Care and treatment
Natural leather requires special attention and care. Napa leather has a smooth surface. The intensity of the color application determines the leather's appearance and texture. If you can see the leather grain and other natural characteristics, this is an untreated napa leather that will provide very comfortable seating. Delicate veins, closed scars, insect bites, folds, and a slightly clouded color remain visible and represent authentic characteristics of the natural material. Untreated napa leather has no protective coating. It is therefore more susceptible to damage. You should keep this in mind if the leather is going to be exposed to severe wear from children, animals, or other factors. By contrast, leather that has a protective coating is more robust. This has a positive effect on the leather's durability in daily use. The typical natural characteristics are hardly visible or no longer visible at all, but that has no impact on the quality of the leather itself. The typical characteristics of untreated leather are much more distinctive than those of a surface-treated leather.
x After each cleaning, apply cream that waterproofs the leather and protects it against the sun. Such creams also nourish the leather, let it breathe, keep it flexible and moisturized. At the same time it protects the surface.
x Clean leather every 2 to 3 months and remove any new stains.
x Treat leather with a suitable leather-care product twice a year ⇒ .
x Apply cleaning and conditioning materials sparingly and always with a dry, lint-free cotton or wool cloth. Do not apply cleaning and conditioning materials directly to the leather.
x Remove fresh stains such as ballpoint pen, lipstick, ink, shoe polish, etc. as soon as possible.
x Preserve the leather's color. If necessary, refresh fading spots with a specially-colored leather cream.
x Wipe the leather with a soft cloth.
Cleaning
Volkswagen recommends using a slightly moistened cotton or wool cloth for general cleaning.
It is important not to let water soak through the leather or penetrate into seams.
Before cleaning leather surfaces, read and heed the information Cleaning upholstery on heated seats and power seats or seats with airbag components.
Type of stain Cleaning
Heavy stains – Apply a mild soapy solution with a cloth that has been wrung nearly dry6. – Dab dry with an absorbent cloth.
Water-based stains, such as coffee, tea, juice, or blood.
– Remove fresh stains with an absorbent cloth.
– If the stains are already dry, use an appropriate cleaning agent ⇒ .
Grease-based stains, such as oil, lipstick, etc. – Remove fresh stains with an absorbent cloth. – Use an appropriate cleaning agent on stains that have not yet
penetrated the surface ⇒ .
Special stains, such as ballpoint pen, marker, nail polish, latex paint, or shoe polish.
– Dab dry with an absorbent cloth. – Clean with a special stain remover designed for leather.
6 Mild soap solution: 2 tablespoons of liquid soap in 1 quart (liter) of water.
