2014 VOLKSWAGEN CC remote control

Practical tips
Frequently asked questions (FAQ)
If you suspect a malfunction or vehicle damage, read and follow the
following advice before contacting an authorized Volkswagen dealer
or an authorized Volkswagen Service Facility. You may also find help-
ful information under “Special considerations” or “Checklist” in the
index.

Description Possible causes,
among others Possible remedy
Engine does not
start.
Vehicle battery dead. – Perform jump-start
– Charge vehicle battery
The wrong vehicle
key is used. Use a valid vehicle key
Fuel level too low. Refuel
Vehicle cannot be
locked or un-
locked using ve-
hicle key.
– Battery in the re-
mote control vehicle
key is dead.
– Too far away from
the vehicle (out of
range).
– Buttons have been
pressed too many
times.
– Replace the battery in
the remote control vehicle
key
– Move closer to vehicle.
– Synchronize vehicle key
– Lock or unlock vehicle
manually
Unusual noises.
Cold engine, braking
assist systems, elec-
tronic steering col-
umn lock.
Check the “Noises” entry
in the index.
Odd driving
behavior.
Assistance systems
activated.
Check the “Assistance
systems” entry in the in-
dex.

WARNING
Serious injuries can result if the emergency closing and open-
ing procedures are used carelessly.
Never leave children, disabled persons, or anyone who can-
not help themselves in the vehicle. The doors can be locked
with the remote control vehicle key. This could result in people
being trapped in the vehicle in an emergency.
A closed vehicle can become very hot or very cold, depend-
ing on the season. Particularly in the summer, heat buildup in
the passenger and luggage compartment of a parked vehicle
can result in temperatures in the vehicle that are much higher
than the outside temperatures. Temperatures can quickly reach
levels that can cause unconsciousness and death, particularly
to small children.
WARNING
Careless opening and closing of the doors, the luggage com-
partment lid, and the power sunroof is dangerous and can
cause serious personal injury.
Open or close the doors, the luggage compartment lid, and
the power sunroof only when no one is in the way.
NOTICE
If the vehicle's battery fails or the power windows won't work,
the door windows are not lowered when the door is opened or
closed. Always close and open the door carefully to help prevent
damage to the window, the paint, or the rubber seal.
NOTICE
To help prevent vehicle damage, carefully remove and properly
reinstall parts after emergency locking or unlocking.

Switch on the ignition. The electronic immobilizer recognizes a val-
id remote control vehicle key when the ignition is switched on and
deactivates the anti-theft alarm system.
The driver door can be unlocked separately from the inside the
vehicle by pulling the door handle to open the door ⇒ Unlocking or
locking the vehicle from the inside.
The anti-theft alarm system, when installed, is not activated when
the vehicle is locked manually with the emergency key ⇒ page 67,
Power locking and closing system.
Manually locking the passenger doors

Fig. 177 On the edge of the right rear door: Emergency lock, covered
by a rubber seal.

Fig. 178 Locking the vehicle using the emergency key.

WARNING
Never tow a vehicle without any electrical power.
Never remove the remote control vehicle key from the igni-
tion switch or turn off the ignition with the starter button while
the vehicle is moving. The electronic steering column lock
could suddenly engage, and you would not be able to steer or
control the vehicle. You can lose control of the vehicle, crash,
and seriously injure yourself and others.
If the vehicle loses power while it is being towed, stop towing
the vehicle immediately and contact your authorized
Volkswagen dealer or authorized Volkswagen Service Facility
for assistance.
WARNING
Towing a vehicle changes the way it handles and brakes. To
help reduce the risk of an accident and serious personal injury,
note the following:
The driver of the vehicle that is being towed:
– Since the brake booster also does not work when the en-
gine is stopped, you will need to press harder on the brake
pedal to slow down or stop. Always be alert so as not to rear-
end the towing vehicle.
– Will have to use considerably more force to turn the steer-
ing wheel because the power steering is not working.
The driver of the vehicle that is doing the towing:
– Must accelerate gradually and gently and avoid jerking
movements.
– Must not brake hard or steer sharply.
– Must brake earlier and more gently than in normal driving.
NOTICE
Be careful not to damage the paint when installing and remov-
ing the towing eye and the cover for the threaded hole behind
the bumper.