367
7When trouble arises
PRIUS +_OM_OM47888E_(EE)7-1. Essential information
Emergency flashers ........... 368
If your vehicle has to be stopped in an
emergency ....................... 369
7-2. Steps to take in an emergency
If your vehicle needs to be towed ...................... 370
If you think something is wrong ............................... 375
If a warning light turns on or a warning buzzer
sounds ............................. 376
If a warning message is displayed ......................... 388
If you have a flat tire (vehicles with a
spare tire) ........................ 404
If you have a flat tire (vehicles without a
spare tire) ........................ 418
If the hybrid system will not start............................ 435
If the electronic key does not operate properly ........ 437
If the 12-volt battery is discharged ....................... 439
If your vehicle overheats ......................... 444
If the vehicle becomes stuck ................................ 449
3707-2. Steps to take in an emergency
PRIUS +_OM_OM47888E_(EE)
If your vehicle needs to be towed
In the following situations, it is not possible to be towed by another
vehicle using cables or chains, as the front wheels may be locked due
to the parking lock. Contact any authorized Toyota dealer or repairer,
or another duly qualified and equipped professional or commercial
towing service.
●There is a malfunction in the shift control system. ( →P. 378, 390)
● There is a malfunction in the immobilizer system. ( →P. 9 1 )
● There is a malfunction in the smart entry & start system. ( →P. 437)
● The 12-volt battery is discharged. ( →P. 439)
The following may indicate a problem with your hybrid transmission.
Contact any authorized Toyota dealer or repairer, or another duly
qualified and equipped professional or commercial towing service
before towing.
● The hybrid system warning light turns on or the hybrid system
warning message is displayed on the multi-information display and
the vehicle does not move.
● The vehicle makes an abnormal sound.
If towing is necessary, we recommend having your vehicle
towed by any authorized Toyota dealer or repairer, or another
duly qualified and equipped professional or commercial towing
service, using a lift-type truck or flat bed truck.
Use a safety chain system for all towing, and abide by all state/
provincial and local laws.
Situations when it is not possible to be towed by another vehicle
Situations when it is necessary to contact dealers before towing
3757-2. Steps to take in an emergency
PRIUS +_OM_OM47888E_(EE)
7
When trouble arises
If you think something is wrong
●Fluid leaks under the vehicle
(Water dripping from the air conditioning after use is normal.)
● Flat-looking tires or uneven tire wear
● High coolant temperature warning light flashes or comes on
● Changes in exhaust sound
● Excessive tire squeal when cornering
● Strange noises related to the suspension system
● Pinging or other noises related to the hybrid system
● Engine missing, stumbling or running roughly
● Appreciable loss of power
● Vehicle pulls heavily to one side when braking
● Vehicle pulls heavily to one side when driving on a level road
● Loss of brake effectiveness, spongy feeling, pedal almost touches
the floor
If you notice any of the following symptoms, your vehicle proba-
bly needs adjustment or repair. Contact any authorized Toyota
dealer or repairer, or another duly qualified and equipped pro-
fessional as soon as possible.
Visible symptoms
Audible symptoms
Operational symptoms
3767-2. Steps to take in an emergency
PRIUS +_OM_OM47888E_(EE)
If a war ning light tur ns on or a warning
buzzer sounds
Calmly perform the following actions if any of the warning lights
comes on or flashes. If a light comes on or flashes, but then
goes off, this does not necessarily indicate a malfunction in the
system. However, if this continues to occur, have the vehicle
inspected by any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Warning light and warning buzzer list
Warning lightWarning light/Details/Actions
Brake system warning light and warning buzzer (red
indicator)
*1
Indicates that:
• The brake fluid level is low; or
• The brake system is malfunctioning
→ Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Continuing to drive the vehicle may be dangerous.
This light also comes on when the parking brake is not
released. If the light turns off after the parking brake is fully
released, the system is operating normally.
Brake system warning light (yellow indicator) Indicates a malfunction in:
• The regenerative braking system; or
• The electronically controlled brake system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Charging system warning light Indicates a malfunction in the vehicle’s charging system
→ Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
3777-2. Steps to take in an emergency
PRIUS +_OM_OM47888E_(EE)
7
When trouble arises
(If equipped)
Low engine oil pressure warning lightIndicates that the engine oil pressure is too low
→ Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
(If equipped)
Hybrid system warning light (warning buzzer)
Indicates a malfunction in the hybrid system
→ Immediately stop the vehicle in a safe place and con-
tact any authorized Toyota dealer or repairer, or
another duly qualified and equipped professional.
Malfunction indicator lamp
Indicates a malfunction in:
• The hybrid system;
• The electronic engine control system; or
• The electronic throttle control system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
SRS warning light Indicates a malfunction in:
• The SRS airbag system; or
• The seat belt pretensioner system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
ABS warning light Indicates a malfunction in:
• The ABS; or
• The brake assist system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Electric power steering system warning light (warning
buzzer) Indicates a malfunction in the EPS system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Warning lightWarning light/Details/Actions
3787-2. Steps to take in an emergency
PRIUS +_OM_OM47888E_(EE)
(Flashes)
(If equipped)
PCS warning light
Indicates a malfunction in the pre-crash safety system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
The warning light will operate as follows, even when the
system is not malfunctioning:
• The light will come on when the pre-crash safety system is turned off. ( →P. 255)
• The light will flash when the system cannot temporarily be used.
Slip indicator light
Indicates a malfunction in:
• The VSC system;
• The TRC system; or
• The hill-start assist control system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
The light will flash when the above systems and/or ABS
are operating.
(If equipped)
Parking lock system warning light (warning buzzer) Indicates a malfunction in the shift control system
• In this situation, there is a possibility that the parkinglock mechanism will not work. When parking, park the
vehicle on a flat surface and apply the parking brake
securely.
• The power switch may not be turned off. If this happens, applying the parking brake will enable the switch to be
turned off.
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Warning lightWarning light/Details/Actions
3797-2. Steps to take in an emergency
PRIUS +_OM_OM47888E_(EE)
7
When trouble arises
(If equipped)
Parking lock system warning message (warning buzzer)Indicates a malfunction in the shift control system when
the vehicle is stopped
• In this situation, there is a possibility that the parkinglock mechanism will not work. When parking, park the
vehicle on a flat surface and apply the parking brake
securely.
• The power switch may not be turned off. If this happens,
applying the parking brake will enable the switch to be
turned off.
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(If equipped)
Hybrid battery indicator light The hybrid battery (traction battery) will soon need to be
inspected or replaced
Have the hybrid battery (traction battery) inspected by any
authorized Toyota dealer or re pairer, or another duly quali-
fied and equipped professional immediately.
*2
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(If equipped)
LED headlight warning light Indicates a malfunction in the LED headlights
The LED headlights will not normally illuminate when
there is a malfunction, however they may be able to illu-
minate depending on the nature of the problem.
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(Flashes)
(If equipped)
P position request indicator light (warning buzzer)
The amount of charge remaining in the hybrid battery
(traction battery) has fallen because the shift position has
been left in N for a long time
→ Because recharging is not possible when the shift
position is in N, shift the shift position to P when
parking the vehicle for a long time.
• The driver’s door has been opened while the shift posi- tion is in N, D or B
• An attempt has been made to start the hybrid system
while the shift position is in anything other than P
→ Shift the shift position to P.
Warning lightWarning light/Details/Actions
3807-2. Steps to take in an emergency
PRIUS +_OM_OM47888E_(EE)
(If equipped)
Hybrid system overheat warning light (warning buzzer)The hybrid system has overheated
This light may come on when driving under severe operat-
ing conditions, and the output of the hybrid system may
temporarily decrease in order to protect the system. (For
example, when driving up a long steep hill or driving up a
steep hill in reverse.)
→ Stop and check. ( →P. 444)
(If equipped)
Cruise control indicator (yellow indicator)
Indicates a malfunction in the cruise control
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
(Only outer frame flashes)
(If equipped)
Low hybrid battery (traction battery) warning light
(warning buzzer)
Hybrid battery (traction battery) level becomes low
because the shift position is in N for long time
→ Because recharging is not possible when the shift
position is in N, shift the shift position to P when
parking the vehicle for a long time.
High coolant temperature warning light
Changes from a flashing to a solid light when the engine
coolant temperature increases
→ Stop and check. ( →P. 444)
Automatic headlight leveling system warning light
Indicates a malfunction in the automatic headlight leveling
system
→ Have the vehicle inspected by any authorized Toyota
dealer or repairer, or another duly qualified and
equipped professional immediately.
Open door warning light (warning buzzer)*3
Indicates that a door is not fully closed
→ Check that all the doors are closed.
Low fuel level warning light
Indicates that remaining fuel is approximately 6.0 L (1.6
gal., 1.3 Imp.gal.) or less
→ Refuel the vehicle.
Warning lightWarning light/Details/Actions