Page 379 of 604
379
6Maintenance and care
HIGHLANDER_HV_U (OM48D74U)6-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 380
Cleaning and protecting the vehicle interior ........... 383
6-2. Maintenance Maintenance requirements ................... 386
General maintenance........ 389
Emission inspection and maintenance (I/M)
programs......................... 393
6-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 394
Hood ................................. 396
Positioning a floor jack ...... 398
Engine compartment ......... 399
12-volt battery ................... 407
Tires .................................. 412
Tire inflation pressure ....... 421
Wheels .............................. 424
Air conditioning filter.......... 426
Electronic key battery........ 428
Checking and replacing fuses ............................... 430
Light bulbs......................... 434
Page 381 of 604

3816-1. Maintenance and care
6
Maintenance and care
HIGHLANDER_HV_U (OM48D74U)■
When using a car wash
If the door handle becomes wet while the electronic key is within the ef\
fective
range, the door may lock and unlock repeatedly. In that case, follow the fol-
lowing correction procedures to wash the vehicle:
●Place the key in a position 6 ft. (2 m) or more separate from the vehicle
while the vehicle is being washed. (Take care to ensure that the key is not
stolen.)
● Set the electronic key to battery-saving mode to disable the smart key sys-
tem. ( P. 150)
■ Aluminum wheels
●Remove any dirt immediately by using a neutral detergent. Do not use hard
brushes or abrasive cleaners. Do not use strong or harsh chemical clean-
ers.
Use the same mild detergent and wax as used on the paint.
● Do not use detergent on the wheels when they are hot, for example after
driving for long distance in the hot weather.
● Wash detergent from the wheels immediately after use.
■ Bumpers
Do not scrub with abrasive cleaners.
WARNING
■When washing the vehicle
Do not apply water to the inside of the engine compartment. Doing so may
cause the electrical components etc. to catch fire.
■ Precautions regarding the exhaust pipe
Exhaust gasses cause the exhaust pipe to become quite hot.
When washing the vehicle, be careful not to touch the pipe until it has
cooled sufficiently, as touching a hot exhaust pipe can cause burns.
■ Precaution regarding the rear bump er with Blind Spot Monitor (if
equipped)
If the paint of the rear bumper is chipped or scratched, the system may mal-
function. If this occurs, consult your Toyota dealer.
Page 410 of 604

4106-3. Do-it-yourself maintenance
HIGHLANDER_HV_U (OM48D74U)■
After recharging/reconnect ing the 12-volt battery
● The hybrid system may not start. Follow the procedure below to initialize the
system.
Shift the shift lever to P.
Open and close any of the doors.
Restart the hybrid system.
● Unlocking the doors using the smart key system may not be possible imme-
diately after reconnecting the 12-volt battery. If this happens, use the wire-
less remote control or the mechanical key to lock/unlock the doors.
● Start the hybrid system with the power switch in ACCESSORY mode. The
hybrid system may not start with the power switch turned off. However, the
hybrid system will operate normally from the second attempt.
● The power switch mode is recorded by the vehicle. If the 12-volt battery is
disconnected and reconnected, the vehicle will return the power switch
mode to the status it was in before the 12-volt battery was disconnected.
Make sure to turn off the power switch before disconnecting the 12-volt bat-
tery. Take extra care when connecting the 12-volt battery if the power switch
mode prior to the battery being disconnected is unknown.
If the system will not start even after multiple attempts, contact your Toyota
dealer.
WARNING
■ Chemicals in the 12-volt battery
The 12-volt battery contains poisonous and corrosive sulfuric acid and may
produce hydrogen gas which is flammable and explosive. To reduce the risk
of death or serious injury, take the following precautions while working on or
near the 12-volt battery:
● Do not cause sparks by touching the 12-volt battery terminals with tools.
● Do not smoke or light a match near the 12-volt battery.
● Avoid contact with eyes, skin and clothes.
● Never inhale or swallow electrolyte.
● Wear protective safety glasses when working near the 12-volt battery.
● Keep children away from the 12-volt battery.
■ Where to safely charge the 12-volt battery
Always charge the 12-volt battery in an open area. Do not charge the 12-
volt battery in a garage or closed room where there is not sufficient ventila-
tion.
■ How to recharge th e 12-volt battery
Only perform a slow charge (5 A or less). The 12-volt battery may explode if
charged at a quicker rate.
1
2
3
Page 428 of 604
4286-3. Do-it-yourself maintenance
HIGHLANDER_HV_U (OM48D74U)
●Flathead screwdriver
● Small flathead screwdriver
● Lithium battery CR2032
Take out the mechanical key.
Remove the cover.
To prevent damage to the key,
cover the tip of the flathead screw-
driver with a rag.
Remove the depleted battery.
Insert a new battery with the “+”
terminal facing up.
Electronic key batter y
Replace the battery with a new one if it is depleted.
You will need the following items:
Replacing the battery
1
2
3
Page 429 of 604

4296-3. Do-it-yourself maintenance
HIGHLANDER_HV_U (OM48D74U)
6
Maintenance and care
■Use a CR2032 lithium battery
●Batteries can be purchased at your Toyota dealer, local electrical appliance
shops or camera stores.
● Replace only with the same or equivalent type recommended by the manu-
facturer.
● Dispose of used batteries according to local laws.
■ If the key battery is depleted
The following symptoms may occur:
●The smart key system and wireless remote control will not function properly.
● The operational range will be reduced.
WARNING
■Removed battery and other parts
These parts are small and if swallowed by a child, they can cause choking.
Keep away from children. Failure to do so could result in death or serious
injury.
NOTICE
■For normal operation after replacing the battery
Observe the following precautions to prevent accidents:
● Always work with dry hands.
Moisture may cause the battery to rust.
● Do not touch or move any other component inside the remote control.
● Do not bend either of the battery terminals.
Page 449 of 604
449
7When trouble arises
HIGHLANDER_HV_U (OM48D74U)7-1. Essential information
Emergency flashers .......... 450
If your vehicle has to be stopped in an
emergency ...................... 451
7-2. Steps to take in an emergency
If your vehicle needs to be towed ......................... 452
If you think something is wrong .............................. 456
If a warning light turns on or a warning buzzer
sounds ............................ 457
If a warning message is displayed......................... 466
If you have a flat tire.......... 486
If the hybrid system will not start ........................... 510
If the shift lever cannot be shifted from P............. 512
If the electronic key does not operate properly........ 513
If the 12-volt battery is discharged ...................... 516
If your vehicle overheats ........................ 521
If the vehicle becomes stuck ............................... 525
Page 480 of 604

4807-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48D74U)
InteriorbuzzerExterior buzzerWarning messageDetails/Actions
Once An attempt was made to start
the hybrid system with the shift
lever in an incorrect position.
Shift the shift lever to P
and start the hybrid sys-
tem.
Con-
tinu-
ous
The driver’s door was opened
when the shift lever was not in
P and the power switch was not
turned off.
Shift the shift lever to P.
Con-
tinu-
ousContin-
uous
The driver’s door was opened
and closed while the electronic
key was not in the vehicle, the
shift lever was not in P and the
power switch was not turned
off.
Shift the shift lever to P.
Bring the electronic key
back into the vehicle.
OnceContin-
uous
An attempt was made to exit
the vehicle with the electronic
key and lock the doors without
first turning the power switch off
when the shift lever was in P.
Turn the power switch off
and lock the doors again.
(Flashes)
(Flashes)
(Displayed alternately)
(Flashes)
(Displayed alternately)
(Flashes)
Page 481 of 604

4817-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48D74U)
Once3 times
The driver’s door was opened
and closed while the electronic
key was not in the vehicle, the
shift lever was in P and the
power switch was not turned
off.
Turn the power switch off.
Bring the electronic key
back into the vehicle.
The electronic key was carried
outside the vehicle and a door
other than the driver’s door was
opened and closed while the
power switch was in a mode
other than off.
Bring the electronic key
back into the vehicle.
Once
The electronic key is not
detected when an attempt is
made to start the hybrid sys-
tem.
Start the hybrid system
with the electronic key
present.
9
times
An attempt was made to drive
when the electronic key was not
inside the vehicle.
Confirm that the elec-
tronic key is inside the
vehicle.
Contin-
uous
An attempt was made to lock
the doors using the smart key
system while the electronic key
was still inside the vehicle.
Retrieve the electronic key
from the vehicle and lock
the doors again.
Interior
buzzerExterior buzzerWarning messageDetails/Actions
(Flashes)
(Flashes)
(Flashes)
(Flashes)