Page 379 of 604
379
6Maintenance and care
HIGHLANDER_HV_U (OM48D74U)6-1. Maintenance and care
Cleaning and protecting the vehicle exterior .......... 380
Cleaning and protecting the vehicle interior ........... 383
6-2. Maintenance Maintenance requirements ................... 386
General maintenance........ 389
Emission inspection and maintenance (I/M)
programs......................... 393
6-3. Do-it-yourself maintenance
Do-it-yourself service precautions ..................... 394
Hood ................................. 396
Positioning a floor jack ...... 398
Engine compartment ......... 399
12-volt battery ................... 407
Tires .................................. 412
Tire inflation pressure ....... 421
Wheels .............................. 424
Air conditioning filter.......... 426
Electronic key battery........ 428
Checking and replacing fuses ............................... 430
Light bulbs......................... 434
Page 381 of 604

3816-1. Maintenance and care
6
Maintenance and care
HIGHLANDER_HV_U (OM48D74U)■
When using a car wash
If the door handle becomes wet while the electronic key is within the ef\
fective
range, the door may lock and unlock repeatedly. In that case, follow the fol-
lowing correction procedures to wash the vehicle:
●Place the key in a position 6 ft. (2 m) or more separate from the vehicle
while the vehicle is being washed. (Take care to ensure that the key is not
stolen.)
● Set the electronic key to battery-saving mode to disable the smart key sys-
tem. ( P. 150)
■ Aluminum wheels
●Remove any dirt immediately by using a neutral detergent. Do not use hard
brushes or abrasive cleaners. Do not use strong or harsh chemical clean-
ers.
Use the same mild detergent and wax as used on the paint.
● Do not use detergent on the wheels when they are hot, for example after
driving for long distance in the hot weather.
● Wash detergent from the wheels immediately after use.
■ Bumpers
Do not scrub with abrasive cleaners.
WARNING
■When washing the vehicle
Do not apply water to the inside of the engine compartment. Doing so may
cause the electrical components etc. to catch fire.
■ Precautions regarding the exhaust pipe
Exhaust gasses cause the exhaust pipe to become quite hot.
When washing the vehicle, be careful not to touch the pipe until it has
cooled sufficiently, as touching a hot exhaust pipe can cause burns.
■ Precaution regarding the rear bump er with Blind Spot Monitor (if
equipped)
If the paint of the rear bumper is chipped or scratched, the system may mal-
function. If this occurs, consult your Toyota dealer.
Page 387 of 604

3876-2. Maintenance
HIGHLANDER_HV_U (OM48D74U)
6
Maintenance and care
■Repair and replacement
It is recommended that genuine Toyota parts be used for repairs to ensure
performance of each system. If non-Toyota parts are used in replacement or if
a repair shop other than a Toyota dealer performs repairs, confirm the war-
ranty coverage.
■ Reset the maintenance data (U.S.A. only)
After the required maintenance is performed according to the maintenance
schedule, please reset the maintenance data.
To reset the data, follow the procedure described below:
Using the trip meter
Turn the power switch off with the trip meter A reading shown.
While pressing the trip meter reset button ( P. 104), turn the power switch
to the ON mode (do not start the engine because otherwise the reset mode
will be canceled).
Continue to press and hold the button until the trip meter displays “000000”.
Using the multi-information display (vehicles with color display)
While the hybrid system operating, switch the multi-information display to
the “Settings” screen. ( P. 103)
Select “Maintenance System” on the “Settings” screen.
Select “Yes” on the “Maintenance System” screen.
“Initialization Completed” will be displayed on the multi-information display
when the reset procedure has been completed.
■ Allow inspection and repairs to be performed by a Toyota dealer
●Toyota technicians are well-trained specialists and are kept up to date with
the latest service information. They are well informed about the operations
of all systems on your vehicle.
● Keep a copy of the repair order. It proves that the maintenance that has
been performed is under warranty cove rage. If any problem should arise
while your vehicle is under warranty, your Toyota dealer will promptly take
care of it.
1
2
3
1
2
3
Page 388 of 604
3886-2. Maintenance
HIGHLANDER_HV_U (OM48D74U)
WARNING
■If your vehicle is not properly maintained
Improper maintenance could result in serious damage to the vehicle and
possible serious injury or death.
■ Handling of the 12-volt battery
● Engine exhaust, some of its constituents, and a wide variety of automobile
components contain or emit chemicals known to the State of California to
cause cancer and birth defects and other reproductive harm. Work in a
well ventilated area.
● Oils, fuels and fluids contained in vehicles as well as waste produced by
component wear contain or emit chemicals known to the State of Califor-
nia to cause cancer and birth defects or other reproductive harm. Avoid
exposure and wash any affected area immediately.
● 12-volt battery posts, terminals and related accessories contain lead and
lead compounds which are known to cause brain damage. Wash your
hands after handling. ( P. 407)
Page 389 of 604
3896-2. Maintenance
HIGHLANDER_HV_U (OM48D74U)
6
Maintenance and care
General maintenance
Listed below are the general maintenance items that should be
performed at the intervals specified in the “Owner’s Warranty
Information Booklet” or “Owner’s Manual Supplement/Sched-
uled Maintenance Guide”. It is recommended that any problem
you notice should be brought to the attention of your Toyota
dealer or qualified service shop for advice.
Engine compartment
ItemsCheck points
Brake fluidIs the brake fluid at the correct level? ( P. 405)
CoolantIs the coolant at the correct level? (P. 403)
Engine oilIs the engine oil at the correct level? (P. 400)
Exhaust systemThere should not be any fumes or strange
sounds.
Radiator/condenserThe radiator and condenser should be free from
foreign objects. (P. 404)
Washer fluidIs there sufficient washer fluid? (P. 406)
Page 392 of 604
3926-2. Maintenance
HIGHLANDER_HV_U (OM48D74U)
Vehicle exterior
ItemsCheck points
Doors/trunk• Do the doors/trunk operate smoothly?
Engine hood• Does the engine hood lock system work prop-erly?
Fluid leaks• There should not be any signs of fluid leakageafter the vehicle has been parked.
Tires
• Is the tire inflation pressure correct?
• The tires should not be damaged or exces-
sively worn.
• Have the tires been rotated according to the maintenance schedule?
• The wheel nuts should not be loose.
Windshield wipers/rear
window wiper
• The wiper blades should not show any signs of cracking, splitting, wear, contamination or
deformation.
• The wiper blades should clear the windshield/ rear window without streaking or skipping.
WARNING
■If the hybrid system is operating
Turn the hybrid system off and ensure that there is adequate ventilation
before performing maintenance checks.
Page 394 of 604

394
HIGHLANDER_HV_U (OM48D74U)
6-3. Do-it-yourself maintenance
Do-it-yourself ser vice precautions
If you perform maintenance by yourself, be sure to follow the
correct procedure as given in these sections.
ItemsParts and tools
12-volt battery
condition
( P. 407)•Grease
• Conventional wrench (for terminal clamp bolts)
Brake fluid level
( P. 405)• FMVSS No.116 DOT 3 or SAE J1703 brake fluid
• Rag or paper towel
• Funnel (used only for adding brake fluid)
Engine/power
control unit cool-
ant level
( P. 403)
• “Toyota Super Long Life Coolant” or a similar high
quality ethylene glycol based non-silicate, non-
amine, non-nitrite and non-borate coolant with long-
life hybrid organic acid technology
For the U.S.A.:
“Toyota Super Long Life Coolant” is pre-mixed with
50% coolant and 50% deionized water.
For Canada:
“Toyota Super Long Life Coolant” is pre-mixed with
55% coolant and 45% deionized water.
• Funnel (used only for adding coolant)
Engine oil level
( P. 400)• “Toyota Genuine Motor Oil” or equivalent
• Rag or paper towel
• Funnel (used only for adding engine oil)
Fuses ( P. 430)• Fuse with same amperage rating as original
Light bulbs
( P. 434)
• Bulb with same number and wattage rating as origi-
nal
• Phillips-head screwdriver
• Flathead screwdriver• Wrench
Radiator and con-
denser ( P. 404)
Tire inflation
pressure
( P. 421)• Tire pressure gauge
• Compressed air source
Washer fluid
( P. 406)• Water or washer fluid containing antifreeze (for win-
ter use)
• Funnel (used only for adding water or washer fluid)
Page 395 of 604

3956-3. Do-it-yourself maintenance
HIGHLANDER_HV_U (OM48D74U)
6
Maintenance and care
WARNING
The engine compartment contains many mechanisms and fluids that may
move suddenly, become hot, or become electrically energized. To avoid death
or serious injury, observe the following precautions.
■When working on the engine compartment
● Make sure that the “ACCESSORY” or “IGNITION ON” on the multi-infor-
mation display and the “READY” indicator are both off.
● Keep hands, clothing and tools away from the moving fans and engine
drive belt.
● Be careful not to touch the engine, power control unit, radiator, exhaust
manifold, etc. right after driving as they may be hot. Oil and other fluids
may also be hot.
● Do not leave anything that may burn easily, such as paper and rags, in the
engine compartment.
● Do not smoke, cause sparks or expose an open flame to fuel. Fuel fumes
are flammable.
■ When working near the electric cooling fans or radiator grille
Be sure the power switch is off.
With the power switch in ON mode, t he electric cooling fans may automati-
cally start to run if the air conditioning is on and/or the coolant temperature
is high. ( P. 404)
■ Safety glasses
Wear safety glasses to prevent flying or falling material, fluid spray, etc.
from getting in your eyes.
NOTICE
■If you remove the air cleaner filter
Driving with the air cleaner filter removed may cause excessive engine wear
due to dirt in the air.