Page 472 of 604
4727-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48D74U)
Indicates a malfunction in the hybrid systemA buzzer also sounds.
Immediately stop the vehicle in a safe place
and contact your Toyota dealer.
Indicates that the hybrid battery (traction battery)
is low A buzzer also sounds.
When stopping the vehicle for a long
period of time, shift the shift lever to P. The
battery cannot be charged with the shift
lever in N.
Indicates a malfunction in the EPS (Electric
Power Steering) system
A buzzer also sounds.
Have the vehicle inspected by your Toyota
dealer.
Indicates that the vehicle is being driven at 3 mph (5
km/h) or more with the parking brake still engaged
A buzzer also sounds.
Release the parking brake.
Warning messageDetails/Actions
(Flashes)
(U.S.A.) (Canada) (Flashes)
Page 486 of 604
4867-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48D74U)
●Stop the vehicle on a hard, flat surface.
● Set the parking brake.
● Shift the shift lever to P.
● Stop the hybrid system.
● Turn on the emergency flashers. ( P. 450)
If you have a flat tire
Your vehicle is equipped with a spare tire. The flat tire can be
replaced with the spare tire.
For details about tires: P. 4 1 2
WARNING
■If you have a flat tire
Do not continue driving with a flat tire.
Driving even a short distance with a fl at tire can damage the tire and the
wheel beyond repair, which could result in an accident.
Before jacking up the vehicle
Page 507 of 604

5077-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48D74U)
WARNING
■When using the compact spare tire (vehicles with a compact spare
tire)
●Remember that the compact spare tire provided is specifically
designed for use with your vehicle. Do not use your compact spare tire
on another vehicle.
●Do not use more than one compact spare tires simultaneously.
●Replace the compact spare tire with a standard tire as soon as possi-
ble.
●Avoid sudden acceleration, abrupt steering, sudden braking and shift-
ing operations that cause sudden engine braking.
■When the compact spare tire is attached (vehicles with a compact
spare tire)
The vehicle speed may not be correctly detected, and the following sys-
tems may not operate correctly:
■Speed limit when using the compact spare tire
Do not drive at speeds in excess of 50 mph (80 km/h) when a compact
spare tire is installed on the vehicle.
The compact spare tire is not designed for driving at high speeds. Fail-
ure to observe this precaution may lead to an accident causing death or
serious injury.
• ABS & Brake assist
•VDIM
•TRAC
• Cruise control (if equipped)
• Dynamic radar cruise control (if equipped)
• Pre-Collision System (if equipped) • EPS
• Automatic High Beam
(if equipped)
• LDA (Lane Departure Alert) (if equipped)
• Intuitive parking assist
(if equipped)
• Navigation system (if equipped)
Page 511 of 604
5117-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48D74U)
One of the following may be the cause of the problem:
●One or both of the 12-volt batter y terminals may be disconnected.
● The 12-volt battery may be discharged. ( P. 516)
Contact your Toyota dealer if the problem cannot be repaired, or if repair
procedures are unknown.
When the hybrid system does not start, the following steps can be
used as an interim measure to st art the hybrid system if the power
switch is functioning normally:
Set the parking brake.
Shift the shift lever to P.
Turn the power switch to ACCESSORY mode.
Press and hold the power switch for about 15 seconds while
depressing the brake pedal firmly.
Even if the hybrid system can be started using the above steps, the
system may be malfunctioning. Have the vehicle inspected by your
Toyota dealer.
The interior lights and headlight s do not turn on, or the horn
does not sound.
Emergency start function
1
2
3
4
Page 512 of 604
5127-2. Steps to take in an emergency
HIGHLANDER_HV_U (OM48D74U)
Set the parking brake.
Turn the power switch to ACCESSORY mode.
Depress the brake pedal.
Pry the cover up with a flathead
screwdriver or equivalent tool.
To prevent damage to the cover,
cover the tip of the screwdriver with
a rag.
Press the shift lock override
button.
The shift lever can be shifted while
the button is pressed.
If the shift lever cannot be shifted from P
If the shift lever cannot be shifted with your foot on the brake
pedal, there may be a problem with the shift lock system (a sys-
tem to prevent accidental operation of the shift lever). Have the
vehicle inspected by your Toyota dealer immediately.
The following steps may be used as an emergency measure to
ensure that the shift lever can be shifted:
1
2
3
4
5
Page 525 of 604

5257-2. Steps to take in an emergency
7
When trouble arises
HIGHLANDER_HV_U (OM48D74U)
Stop the hybrid system. Set the parking brake and shift the shift
lever to P.
Remove the mud, snow or sand from around the front wheels.
Place wood, stones or some other material under the front wheels
to help provide traction.
Restart the hybrid system.
Shift the shift lever to D or R and release the parking brake. Then,
while exercising caution, depress the accelerator pedal.
■ When it is difficult to free the vehicle
If the vehicle becomes stuck
Carry out the following procedures if the tires spin or the vehicle
becomes stuck in mud, dirt or snow:
Press to turn off TRAC.
WARNING
■When attempting to free a stuck vehicle
If you choose to push the vehicle back and forth to free it, make sure the
surrounding area is clear to avoid striking other vehicles, objects or people.
The vehicle may also lunge forward or lunge back suddenly as it becomes
free. Use extreme caution.
■ When shifting the shift lever
Be careful not to shift the shift lever with the accelerator pedal depressed.
This may lead to unexpected rapid acceleration of the vehicle that may
cause an accident resulting in death or serious injury.
1
2
3
4
5
Page 535 of 604
5358-1. Specifications
8
Vehicle specifications
HIGHLANDER_HV_U (OM48D74U)
*: The fluid capacity is a reference quantity.If replacement is necessary, contact your Toyota dealer.
*1: Minimum pedal clearance when depressed with a force of 110 lbf (490 N,50 kgf) while the hybrid system is on.
*2: Parking brake pedal travel when depre ssed with a force of 67 lbf (300 N,
31 kgf)
Hybrid transmission
Fluid capacity*
Front
4.9 qt. (4.6 L, 4.0 Imp. qt.)
Rear
1.9 qt. (1.8 L, 1.6 Imp. qt.)
Fluid type Toyota Genuine ATF WS
NOTICE
■Hybrid transmission fluid type
Using transmission fluid other than “Toyota Genuine ATF WS” may ulti-
mately damage the transmission of your vehicle.
Brakes
Pedal clearance*13.7 in. (93 mm) Min.
Pedal free play 0.04 0.08 in. (1 2 mm)
Brake pad wear limit 0.04 in. (1.0 mm)
Parking brake lining
wear limit 0.04 in. (1.0 mm)
Parking brake pedal
travel*28
11 clicks
Fluid type SAE J1703 or FMVSS No.116 DOT 3
Steering
Free playLess than 1.2 in. (30 mm)
Page 566 of 604

5668-2. Customization
HIGHLANDER_HV_U (OM48D74U)
■Vehicle customization
●When the smart key system is off, the entry unlock function cannot be cus-
tomized.
● When the doors remain closed after unlocking the doors and the timer acti-
vated automatic door lock function activates, signals will be generated in
accordance with the operation buzzer volume and operational signal (Emer-
gency flashers) function settings.
■ Changing of the power back door opening angle
The opening angle setting can be changed through operation of either the
power back door switch or the audio system screen.
However, if the power switch is on and the power back door switch is used to
change the opening angle setting, the changed opening angle will not be
reflected on the audio system screen until the power switch is turned off and
then on again.
■ When customizing on the audio system screen
Stop the vehicle in a safe place, apply the parking brake, and shift the shift
lever to P. Also, to prevent 12-volt battery discharge, leave the hybrid system
operating while customizing the features.
WARNING
■ During customization
As the hybrid system needs to be oper ating during customization, ensure
that the vehicle is parked in a place with adequate ventilation. In a closed
area such as a garage, exhaust gases including harmful carbon monoxide
(CO) may collect and enter the vehicle. This may lead to death or a serious
health hazard.
NOTICE
■ During customization
To prevent 12-volt battery discharge, ensure that the hybrid system is oper-
ating while customizing features.