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B
oth Scion and your dealership
want to make your Scion
ownership experience easy and
convenient. If you have a problem or
concern — either during or after the
warranty period — please take the
following steps to ensure a quick
response:
Step 1
Talk to a dealership manager, such as
the service manager or customer
relations manager. In most cases, you
can reach a satisfactory solution at this
step.
Step 2
If you’re not happy with the solution
provided by the dealership, call Scion
Customer Experience at (866)
70-SCION, or (866) 707-2466.
To help everything move quickly, please
have the following information at hand
when you call:
>Your Scion’s vehicle identification
number (located on the driver’s side
corner of the dashboard, under the
window)
>Current mileage on your vehicle
>Name of your Scion dealership
A Scion customer relations
representative will help you work with
the dealership to find a satisfactory
solution.
Step 3
If you’re still not satisfied after
pursuing steps 1 and 2, Scion offers
additional assistance through the
Dispute Settlement Program, a dispute
resolution program administered by the
National Center for Dispute
Settlement. The purpose of this
program is to resolve disputes through
arbitration — a process by which two
parties authorize an independent third
party to hear and resolve a dispute. The
program is informal and free of charge.
To request that your case be reviewed
through the program, complete the
customer claim form in the
Owner’s
Warranty Rights Notification
booklet
(found in your glove box) and mail it to:
National Center for Dispute Settlement
P.O. Box 688
Mt. Clemens, MI 48046
If your customer claim form is missing,
call Scion Customer Experience at
(866) 70-SCION, or (866) 707-2466.
When you call, be sure to have your
vehicle identification number, your
current mileage and the names of your
selling and servicing dealerships.
IF YOU NEED ASSISTANCE
INTRODUCTION
Introduction4
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Maintenance ItemMaintenance Interval (Miles or Number of months, whichever occurs first)
After the described period, continue to follow the described maintenance at the
recommended intervals.
I = Inspect; R = Replace, Change, Tire Rotate or lubricate; T= Tighten to specified torque
Miles (000) 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.5 90Months 7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.5 90
Cabin air filter Normal
R R R R R R
Note: Driving in heavy traffic, on dirt roads or in urban, dusty or desert areas may shorten
the life of the cabin air filter. Replacement may be needed if you notice reduced air flow
from the air conditioner and heater or if the windows fog easily when you use the “fresh”
mode. Consult your dealer if any of these conditions occur.
Clutch fluid and system operations I I I III
Drive belt II I
Drive shaft boots Normal
I I I I II
Driving on dirt or
dusty roads IIIIIIII I I I I
Severe Repeated short driving distance; driving on rough and/or muddy
roads; when operating on rough and/or muddy roads; driving in
extremely cold weather; in areas where road salts or other corrosive
materials are used; if living in coastal areas, inspect every 7,500 miles or 7.5 months, whichever occurs first
Engine oil and oil filter Normal
RRRRRRRR R R R R
Severe Repeated short distance driving; driving in extremely cold weather,
replace every 3,750 miles or 3 and 3/4 months, whichever occurs first
Scheduled Maintenance
MAINTENANCE
38Maintenance Log
