2014 SMART FORTWO COUPE service

R
Corrosion Warranty
R California, Connecticut, Maine, Massa-
chusetts, New York, Pennsylvania, Rhode
Island, and Vermont Emission Control
System Warranty
R smartmove Assistance (Canada only)
R State Warranty Enforcement Laws (Lemon
Laws, USA only) Important notice for California retail
buyers and lessees of smart automo-
biles
Under California law you may be entitled
to a replacement of your vehicle or a refund
of the purchase price or lease price, if
Mercedes-Benz USA LLC and/or its author-
ized repair or service facilities fail to
fix one or more substantial defects or mal-
functions in the vehicle that are covered
by its express warranty after a reasonable
number of repair attempts. During the
period of 18 months from original delivery
of the vehicle or the accumulation of
18 000 miles (approximately 29 000 km) on
the odometer of the vehicle, whichever
occurs first, a reasonable number of repair
attempts is presumed for a retail buyer or
lessee if one or more of the following
occurs:
(1) the same substantial defect or mal- function results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that
defect or malfunction has been subject
to repair two or more times, and you
have directly notified Mercedes-Benz
USA LLC in writing of the need for its
repair,
(2) the same substantial defect or mal- function of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly notified us in writing of the
need for its repair, or
(3) the vehicle is out of service by reason of repair of the same or different sub-
stantial defects or malfunctions for a
cumulative total of more than 30 cal-
endar days.
Written notification should not be sent to
a dealer, it should be addressed to:
Mercedes-Benz USA LLC
One Mercedes Drive
Montvale, NJ 07645 Maintenance
The Scheduled Maintenance Guide (USA) and
Service Booklet (Canada) describes all the
necessary maintenance work which should
be performed at regular intervals. It is
important that you service your vehicle in
accordance with the prescribed mainte-
nance schedule. Failure to do so may render
your vehicle unsafe, it may affect the dura-
bility of the vehicle, and it may otherwise
void the limited, express warranty.
Always have the Scheduled Maintenance
Guide (USA) or Service Booklet (Canada)
with you when you take the vehicle to your
authorized electric drive smart center for
service. The service advisor will record
each service in the booklet for you. Operating range
If you plan a long distance trip, please be
aware that:
R You will need to have access to an AC
power socket or a private wallbox to 14
>> Introduction.

charge the high‑voltage battery when no
public charging station is available.
R The operating range of your vehicle is
limited due to the availability of public
charging stations.
R Public charging stations may not be
available at all in some areas.
In light of the foregoing, proper care must
be exercised in the planning of a long dis-
tance trip with the vehicle. smart is not
responsible for the availability of public
charging stations. Roadside Assistance
The smartmove Assistance (Canada) and
smart 1 service (USA) Program provides
factory trained technical help in the event
of a breakdown. Calls to the toll-free Road-
side Assistance number
1-800-762-7887 (in the USA)
1-877-627-8004 (in Canada)
will be answered by smart Customer Assis-
tance Representatives 24 hours a day,
365 days a year.
Roadside Assistance will be provided in
accordance with standard program guide-
lines which include providing service to
the vehicle up to a reasonable distance
from a paved roadway. We will make every
effort to assist in a breakdown situation,
however, the accessibility of your vehicle
will be determined by our authorized elec-
tric drive smart center technician or the
tow service provider on a case-by-case
basis and may be a factor in our ability to
respond.
Additional charges may be applicable for
a breakdown location determined not to be
a reasonably accessible roadside location
as determined by our authorized techni-
cian and tow service provider.
For additional information refer to the
smart Roadside Assistance Program bro-
chure (USA) or the Warranty Booklet (Can-
ada) in your vehicle literature portfolio. Change of address or ownership
In the USA: If you change your address, be
sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you change your address, be
sure to send in the “Change of Address
Notice” found in the Warranty Booklet, or
simply call the Customer Service at
1-800-387-0100.
Maintaining your current address infor-
mation with smart will enable us to contact
you should important new information
about the vehicle, such as recalls, become
available.
If you sell your smart, please leave all lit-
erature with the vehicle to make it avail-
able to the next operator.
In the USA: If you bought this vehicle used,
be sure to send in the “Information Change
Card” found in the Warranty Information
Booklet.
In Canada: If you bought this vehicle used,
be sure to send in the “Notice of Pre‑Owned
Vehicle Purchase” found in the Warranty
Booklet, or call the Customer Service at
1-800-387-0100. Operating your vehicle outside the USA
or Canada
If you plan to operate your vehicle in for-
eign countries, please be aware that:
R Service facilities or replacement parts
may not be readily available.
R The AC power sockets in some countries,
especially overseas, require different
plugs on the charging cable.
R Charging stations may not be available. >> Introduction.
15

Operating safety
G
WARNING
Some safety systems only function while the
drive system is switched on. You should
therefore never switch off the drive system
while driving. G
WARNING
Work improperly carried out on electronic
components and associated software could
cause them to cease functioning. Because
the vehicle’s electronic components are
interconnected, any modifications made
may produce an undesired effect on other
systems. Electronic malfunctions could
seriously impair the operating safety of
your vehicle.
See an authorized electric drive smart
center for repairs or modifications to
electronic components.
Improper work or modifications on other
vehicle systems could also have a negative
impact on the operating safety of the vehi-
cle. G
WARNING
Heavy blows against the vehicle underbody
or tires/wheels, for example when running
over an obstacle, road debris or a pothole,
may cause serious damage and impair the
operating safety of your vehicle.
If you feel a sudden significant vibration
or ride disturbance, or you suspect that
damage to your vehicle has occurred, you
should turn on your hazard warning flash-
ers, carefully slow down, and drive with
caution to an area which is a safe distance
from the road.
Inspect the vehicle underbody and tires/
wheels for possible damage. If the vehicle
appears unsafe, have it towed to the nearest
authorized electric drive smart center or
other maintenance or repair facility that
is qualified to work on smart electric vehi-
cles for further inspection or repairs. G
WARNING
A vehicle with an electric motor produces
significantly lower noise levels than a
vehicle with a combustion engine. Other
motorists or pedestrians, especially those
who are visually or hearing impaired, may
be unable to hear your vehicle while it is
in motion. This is particularly true when
driving at lower speeds and during parking
maneuvers. At all times, it is the respon-
sibility of the driver to be aware of their
surroundings, especially in these low
speed situations. Otherwise other road
users could be seriously or fatally injured.
Vehicles equipped with an Acoustic Vehi-
cle Indication* emit a certain noise. Thus,
your vehicle will be better noticed by other
road users at low speeds (Y page 48). Danger of electric shock
The components of the drive system are
indicated by yellow warning labels to make
you aware of high voltage.
High‑voltage cables are orange‑colored.
G
WARNING
Due to the high-voltage technology, elec-
trical leads under high voltage are instal-
led in the vehicle. For this reason, work on
the vehicle may only be carried out by spe-
cially trained technicians.
For safety reasons, smart recommends all
work to be carried out by a smart service 16
>> Introduction. * optional

partner which is qualified for smart elec-
tric drive.
Particular care should be taken involving
all areas which are in the vicinity of high
voltage parts, e.g. parts in the engine com-
partment. Orange-colored cables and their
respective sockets carry high voltage and
must not be damaged.
Serious injury or death can result if you:
R remove the covers of components which
are labeled with a warning sticker.
R handle components of the high-voltage
vehicle electrical system.
R open the housing.
R disconnect plug connectors.
R come into contact with components or
orange-colored cables of the high-volt-
age vehicle electrical system following
an accident.
R come into contact with orange-colored
cables or their damaged plug connectors.
R come into contact with damaged compo-
nents of the high-voltage vehicle elec-
trical system.
Have the damaged orange-colored cables or
their damaged plug connectors replaced
immediately at an authorized electric
drive smart center. The service partner
must have the required knowledge and tools
to carry out the necessary work. For safety
reasons, smart recommends using a smart
center which is qualified for smart elec-
tric drive. Particularly for safety-rele-
vant work and work on safety-relevant vehi-
cle systems, servicing by an authorized
electric drive smart center is essential.
Do not remove the high-voltage battery of
the high-voltage vehicle electrical sys-
tem. Have the required work carried out by
an authorized electric drive smart center.
smart recommends that you use an author-
ized electric drive smart center. G
WARNING
The high‑voltage battery of the drive sys-
tem is located under the vehicle’s under-
body. When the pressure inside the
high‑voltage battery exceeds a certain
value, for example in case of a vehicle fire,
inflammable gas will escape via a duct. The
inflammable gas escapes to an area under
the vehicle. This prevents the high‑voltage
battery from exploding.
Stay away from this area of the vehicle.
When you carry out common works like
replacing bulbs or checking coolant level,
make sure that
R the ignition is switched off
R the charging cable for the high-voltage
battery is disconnected. Automatic switch-off of the high-volt-
age system
The high-voltage system will be automati-
cally switched off, in the event:
R of an accident in which the restraint
systems are triggered
R of a short circuit in the high-voltage
system is detected
R that an electric connection in the high-
voltage system has been disconnected
This helps to avoid that you get in contact
with high-voltage. High-voltage battery
G
WARNING
The high‑voltage battery of the drive sys-
tem is located under the vehicle’s under-
body. When the pressure inside the
high‑voltage battery exceeds a certain
value, for example in case of a vehicle fire,
inflammable gas will escape via a duct. The
inflammable gas escapes to an area under >> Introduction.
17 Z

the vehicle. This prevents the high‑voltage
battery from exploding.
Stay away from this area of the vehicle. High-voltage disconnect device
Your vehicle is equipped with a high-volt-
age disconnect device 0043to disable the
vehicle’s high-voltage system.
! The high-voltage system must only be
switched off at vehicle standstill by
specially trained service engineers.
Otherwise the high-voltage system may
be damaged. Proper use of the vehicle
Proper use of the vehicle requires that you
are familiar with the following informa-
tion and rules:
R the safety precautions in this manual
R the “Technical data” section in this man-
ual
R traffic rules and regulations
R motor vehicle laws and safety standards G
WARNING
Various warning labels are attached to your
vehicle. These warning labels are intended
to make you and others aware of various
risks. You should not remove any of these
warning labels unless explicitly
instructed to do so by information on the
label itself. Removal of any of these labels may cause you and others to be unaware of
certain risks which may result in an acci-
dent and/or personal injury. Problems with your vehicle
If you should experience a problem with
your vehicle, particularly one that you
believe may affect its safe operation, we
urge you to immediately contact an author-
ized electric drive smart center to have the
problem diagnosed and corrected if
required. Do not drive the vehicle if you
believe it may not be safely operated. If the
matter is not handled to your satisfaction,
please discuss the problem with the smart
center management, or if necessary contact
us at one of the following addresses:
In the USA:
Mercedes-Benz USA LLC
One Mercedes Drive
Montvale, NJ 07645
In Canada:
Customer Relations Department
98 Vanderhoof Avenue
Mercedes-Benz Canada, Inc.
Toronto, Ontario, M4G 4C9 Reporting safety defects
For the USA only: The following text is pub-
lished as required of manufacturers under
Title 49, Code of U.S. Federal Regulations,
Part 575 pursuant to the National Traffic
and Motor Vehicle Safety Act of 1966.
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA LLC.
If NHTSA receives similar complaints, it
may open an investigation, and if it finds 18
>> Introduction.

that a safety defect exists in a group of
vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become
involved in individual problems between
you, your dealer, or Mercedes-Benz USA
LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at 1-888-327-4236
(TTY: 1-800-424-9153); go to
http://www.safercar.gov ; or write to:
Administrator, NHTSA Headquarters, 1200
New Jersey Avenue, SE, West Building,
Washington, DC 20590. You can also obtain
other information about motor vehicle
safety from http://www.safercar.gov. Vehicle data recording
Information regarding electronic
recording devices
(Including notice pursuant to California
Code § 9951)
Please note that your vehicle is equipped
with devices that can record vehicle sys-
tems data.
This information helps, for example, to
diagnose vehicle systems after a collision
and to continuously improve vehicle
safety.
smart may access the information and share
it with others
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by law
enforcement or other government agency
R for use in dispute resolution involving
smart, its affiliates or sales/service
organization and/or
R as otherwise required or permitted by
law Information on copyright
General information
Information on license for free and open-
source software used in your vehicle and
its electronic components is available on
the following website:
http://www.mercedes-benz.com/
opensource >> Introduction.
19 Z

Thorax-pelvis side air bags
Thorax-pelvis side air bags are designed
to provide increased protection for the
thorax and pelvis, but not the arms.
Thorax-pelvis side air bags are deployed
R on the impacted side of the vehicle
R in instances with a high rate of lateral
vehicle deceleration or acceleration
R independently of the front air bags
R regardless of whether the seat belt on the
impacted side of the vehicle is in use
R independently of the ETDs.
Thorax-pelvis side air bags will generally
not deploy in a rollover.
The thorax-pelvis side air bags will
deploy, however, if the system detects
R a high rate of lateral vehicle decelera-
tion or acceleration, and
R that air bag deployment can offer addi-
tional protection to that provided by the
seat belt.
The thorax-pelvis side air bags are inte-
grated into the driver and passenger seat
backrests. 0043
Thorax-pelvis side air bags Occupant Classification System
The Occupant Classification System (OCS)
automatically turns the passenger front air
bag on or off based on the classified occu-
pant weight category determined by weight
sensor readings from the passenger seat. i
Based on the classified occupant
weight category determined by weight
sensor readings from the passenger seat,
the system does also deactivate
R head-thorax air bag (cabriolet)
R the window curtain air bag (coupé)
R the thorax-pelvis side air bag (coupé)
R the seat Emergency Tensioning Devi-
ces
R the seat belt force limiter.
Occupants must sit properly belted in a
position that is as upright as possible with
their back against the seat backrest and
feet on the floor to be correctly classified.
If the occupant’s weight is transferred to
another object in the vehicle (e.g. by lean-
ing on armrests), the OCS may not be able to
properly approximate the occupant’s
weight category.
i If the seat, including the trim cover and
cushion, needs to be serviced in any way,
take the vehicle to an authorized elec-
tric drive smart center. Only seat acces-
sories approved by smart may be used.
Both driver and the passenger should
always use the 0073006Findicator
lamp as an indication of whether or not
the passenger is properly positioned
(Y page 41). G
WARNING
If the 0073006Findicator lamp illu-
minates when an adult or someone larger
than a small individual is in the passenger
seat, have the passenger re-position him-
self or herself in the seat until the
0073006Findicator lamp goes out.
In the event of a collision, the air bag
control unit will not allow passenger front
air bag deployment when the OCS has clas-
sified the passenger seat occupant as
being up to or less than the weight of a typ-
ical 12‑month‑old child in a standard child
restraint, or if the passenger seat is
sensed as being empty. Occupant safety
39>> Safety.
Z

i
If the vehicle needs more time to charge
the high‑voltage battery than usual,
check the settings of the maximum per-
missible charge current. Messages menu
The Messages Messages menu stores messages that
you can call up.
i When no messages have been stored, the
Messages
Messages menu is not displayed. X
Press the control switch on the control
lever (Y page 83) up or down until the
Messages Messages menu appears in the multi-
function display.
The number of stored messages is 0043dis-
played
X Press the OK button on the control lever
briefly.
The first stored message appears.
X To scroll through messages: Press the OK
button on the control lever briefly.
For more information on display messages,
see (Y page 161).
Maintenance service interval display The maintenance service interval display
will notify you when the next maintenance
service is due and what type of maintenance
service is required.
Example:
R 009A Main Service in XXX mi
Main Service in XXX mi
R 009A Main Service in XX Days Main Service in XX Days
X To confirm: Press the OK button on the
control lever briefly.
The mesage is stored. When the due date for the maintenance
service has been has been passed, the num-
ber of miles (kilometers) or days since are
preceeded by a minus sign.
!
Failure to have the maintenance
service performed at the designated
times/mileage, may result in vehicle
damage that is not covered by the smart
Limited Warranty. Settings menu
In the Settings Settings menu, you can select indi-
vidual settings for your vehicle.
The following functions are available:
R Setting the language
R Setting the temperature unit
R Setting the distance and speed unit
X Press the control switch on the control
lever (Y page 83) up or down until the
Settings Settings menu appears in the multi-
function display.
X Press the OK button on the control lever
briefly.
Setting the language The following languages are available:
R
German
R US English
R UK English
R French
R Italian
R Spanish X
Press the control switch on the control
lever (Y page 83) up or down until the Control system
93>> Controls. Z