2014 Ram 3500 4 x 4 low

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center.
Any communication to the manufacturer’s customer cen-
ter should include the following information:
• Owner’s name and address
• Owner’s telephone number (home and office) •
Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (866) 726–4636
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
762 IF YOU NEED CONSUMER ASSISTANCE

PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes).
Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts. Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
Owner’s Manuals
These Owner’s Manuals have been prepared with the
assistance of service and engineering specialists to ac-
quaint you with specific Chrysler Group LLC vehicles.
Included are starting, operating, emergency and mainte-
nance procedures as well as specifications, capabilities
and safety tips.
766 IF YOU NEED CONSUMER ASSISTANCE

Call toll free at:
•1–800–890–4038 (U.S.)
• 1–800–387–1143 (Canada)
Or
Visit us on the Worldwide Web at:
• www.techauthority.com
DEPARTMENT OF TRANSPORTATION UNIFORM
TIRE QUALITY GRADES
The following tire grading categories were established by
the National Highway Traffic Safety Administration. The
specific grade rating assigned by the tire’s manufacturer
in each category is shown on the sidewall of the tires on
your vehicle.
All passenger car tires must conform to Federal safety
requirements in addition to these grades.
Treadwear
The Treadwear grade is a comparative rating, based on
the wear rate of the tire when tested under controlled
conditions on a specified government test course. For
example, a tire graded 150 would wear one and one-half
times as well on the government course as a tire graded
100. The relative performance of tires depends upon the
actual conditions of their use, however, and may depart
significantly from the norm due to variations in driving
habits, service practices, and differences in road charac-
teristics and climate.
Traction Grades
The Traction grades, from highest to lowest, are AA, A, B,
and C. These grades represent the tire’s ability to stop on
wet pavement, as measured under controlled conditions on
specified government test surfaces of asphalt and concrete.
A tire marked C may have poor traction performance.
9
IF YOU NEED CONSUMER ASSISTANCE 767

DipsticksPower Steering .........................511
Disabled Vehicle Towing ....................670
Disposal Antifreeze (Engine Coolant) ................701
Door Locks ..............................37
Door Locks, Automatic ......................39
Door Opener, Garage ...................... .207
Driving Off-Pavement ......................... .466
Off-Road ............................ .466
Through Flowing, Rising, or Shallow Standing
Water ............................... .486
Dual Rear Wheels ........................ .555
E-85 Fuel .............................. .573
Electrical Power Outlets .....................219
Electric Rear Window Defrost .................236
Electronically Shifted Transfer Case .............433
Electronic Brake Control System ...............517Anti-Lock Brake System
..................517
Brake Assist System .....................518
Traction Control System ...................518
Electronic Range Select (ERS) .................403
Electronic Speed Control (Cruise Control) ........181
Electronic Stability Control (ESC) ..............523
Electronic Vehicle Information Center (EVIC) ......202
Emergency Brake ........................ .512
Emergency, In Case of Freeing Vehicle When Stuck ................663
Hazard Warning Flasher ..................617
Jump Starting ......................... .659
Tow Hooks ........................... .665
Emission Control System Maintenance ..........682
Engine ................................ .679
Air Cleaner .......................... .689
Block Heater ......................... .393
Break-In Recommendations ................114
Compartment ......................... .678
10
INDEX 773

Grocery Bag Retainer...................... .236
Gross Axle Weight Rating ...................582
Gross Vehicle Weight Rating ..................582
Guide, Body Builders ........................6
GVWR ................................ .579
Hazard Driving Through Flowing, Rising, or Shallow
Standing Water ........................ .486
Hazard Warning Flasher ....................617
Headlights ............................. .732
Automatic ........................... .163
Cleaning ............................ .717
High Beam ........................... .173
High Beam/Low Beam Select Switch .........173
Passing ............................. .173
Switch .............................. .163
Head Restraints ......................... .154
Heated Mirrors .......................... .139
Heater ................................ .356Heater, Engine Block
...................... .393
High Beam/Low Beam Select (Dimmer) Switch . . . .173
Hitches Trailer Towing ........................ .585
Hoisting ............................... .659
HomeLink® (Garage Door Opener) ............207
Hood Release ........................... .160
Hub Caps .............................. .657
Ignition .................................16
Key..................................12
Ignition Key Removal .......................16
Illuminated Entry ..........................22
Immobilizer (Sentry Key) ....................18
Infant Restraint ...........................82
Inflation Pressure Tires .....................551
Inside Rearview Mirror .....................128
Instrument Cluster ....................... .278
Instrument Panel and Controls ................275
Instrument Panel Lens Cleaning ...............717
776 INDEX

Electronic Stability Program (ESP) Indicator.....527
Exterior ..............................119
Fog ................................ .167
Four-Wheel Drive Indicator ................432
Hazard Warning Flasher ..................617
Headlights ........................... .163
High Beam ........................... .173
High Beam Indicator .....................282
High Beam/Low Beam Select ...............173
Illuminated Entry ........................22
Instrument Cluster ..................... .278
Interior ............................. .168
Oil Pressure .......................... .283
Passing ............................. .173
Seat Belt Reminder ..................... .282
Security Alarm ........................ .283
Service .............................. .730
Side Marker .......................... .741
SmartBeams .......................... .165Tire Pressure Monitoring (TPMS)
............284
Traction Control ....................... .527
Transfer Case ......................... .432
Turn Signal ............................119
Warning (Instrument Cluster Description) ......278
Limited-Slip Differential ....................484
Loading Vehicle ......................... .579
Tires ............................... .535
Locks ..................................37
Automatic Door .........................39
Child Protection .........................40
Door .................................37
Power Door ............................38
Low Tire Pressure System ...................557
Lubrication, Body ........................ .692
Lug Nuts .............................. .618
Maintenance Free Battery ....................689
Maintenance Procedures ....................684
Maintenance Schedule ..................... .750
778 INDEX

Side Airbag..............................76
Signals, Turn .............................119
Sliding Rear Window Power .............................. .237
SmartBeams ............................ .165
Snow Chains (Tire Chains) ...................552
Snow Plow ............................. .601
Snow Tires ............................. .544
Spare Tire .............................. .546
Spark Plugs ............................ .744
Speed Control (Cruise Control) ................181
Speedometer ............................ .283
Stabilizer/Sway Bar System ..................464
Starting .................................33
Automatic Transmission ..................385
Cold Weather ......................... .387
Engine Fails to Start .....................387
Remote ...............................33
Starting Procedures (Gas Engines) .............384Steering
Power .............................. .509
Wheel, Heated ........................ .178
Wheel, Tilt ........................... .177
Steering Wheel Audio Controls ...............353
Steering Wheel Mounted Sound System Controls . . .353
Storage Compartment, Center Seat .............231
Storage, Vehicle .......................... .375
Storing Your Vehicle ...................... .730
Sun Roof .............................. .216
Supplemental Tire Pressure Information .........551
Suspension, Air .......................... .451
Sway Control, Trailer ...................... .528
Synthetic Engine Oil ...................... .688
System, Remote Starting .....................33
Tachometer ............................. .278
Tailgate ............................... .257
Tilt Steering Column ...................... .177
Tip Start ............................... .385
10
INDEX 783