
Navigation Function Operation   171
INFO/SETTINGSVoice Operation
4After you hear the beep, say 
“212XXXX1XX”.
 ▼
5After you hear the beep, say 
“Search”.
 ▼
Displays the map of the surrounding area if 
the corresponding establishment is found.
ADVICE
• If the number continues, continue saying 
the number.
•  To re-enter the number, say “Re-enter”.
Searching by Postal Code
1Press the “SPEECH” key on 
the steering wheel.
After you hear the “beep”, say “Voice 
commands”.
2Say“Search by Zip code”
 ▼
3After you hear the beep, say 
“New York”.
 ▼
4After you hear the beep, say 
“10466”.
 ▼
5After you hear the beep, say 
“Search”.
 ▼
Displays the map of the surrounding area if 
the corresponding postal code is found.
ADVICE
• To re-enter the number, say “Re-enter”.  

Troubleshooting   219
Other  
Other
Troubleshooting
Please check these items if a message appears on the screen, or if you t\
hink something is not working properly.
If  This Message Appears...
A message is displayed on the screen of this product according to the sit\
uation.
Navigation Functions
Message CauseResponse
End of map coverage area. The map was scrolled to an area for which there is no 
map data.Scroll the map back to where there is data.
Scale will be changed. The centre of your car and cursor was moved from a 
location with a scale being set to a location without it.
 Or returned to a location where the scale is set.-
No POI found. A POI search was performed, but there is no POI in 
this product that matches the specified information.Search using different conditions.
The programme cannot be written to the map card. 
Check the map card that is in the map slot.  The map card is in the “Lock” state and cannot be 
written.Take out the map card and unlock the “Lock”.
Map data cannot be read. 
Check the map card that is in the map slot.  Map data cannot be read from the map card.
If the system does not recover after a few minutes, stop 
your vehicle in a safe location, then check if the MAP 
card is properly inserted.
→“SD Cards”(P14)If this does not fix the problem, consult with your dealer.
Restore the map card system program using the 
program disc. Consult with your dealer.
→“If This Product Does Not Start Up”(P224)
No map card is inserted into the map slot.Insert the map card.→“Insert an SD Card”(P15)
The map card has malfunctioned for some reason.Consult with your dealer.   

220   Troubleshooting
Audio Functions
Message CauseResponse
Play is impossible due to a mechanism error.  The drive has malfunctioned for some reason.Check that there is no problem with the disc, and insert 
the disc again. If the problem persists, consult with your 
dealer.
The disc is damaged or warped. Do not insert a damaged or warped disc.
Play is impossible due to low battery voltage. The vehicle's battery voltage has dropped.Check the battery.
Cannot be played.
Check the disk. A disc is inserted that cannot be played.
Insert a disc that can be played.
→“Types of Disc That Can Be Played Back” (P84)
The disc is inserted upside down.Insert with the label side up.
The disc has condensation on it. Wait a while before inserting again.
The disc is dirty. Clean the read surface of the disc.
Play is impossible due to high temperatures.  The temperature inside the product is high.Remove the disc, and wait for the internal temperature 
to return to normal.
This iPod cannot be played. Authentication failed.Reconnect your iPod.
The connected iPod has an unsupported format and 
cannot be recognized. Use an iPod that supports this product. 
(P8)
This iPod software version is not correct. 
Please use the latest version software.
This USB memory cannot be played. Authentication failed.Reconnect the USB device.
No data that can be played. There are no audio files that can be played back.Add audio files that can be played.
→“Audio Files(MP3/WMA/AAC/WAV)”(P85)
An iPod not containing any tracks has been 
connected.Connect an iPod containing tracks.
Cannot be played. Unsupported audio files have been played.Confirm audio files that can be played.
→“Audio Files(MP3/WMA/AAC/WAV)”(P85)
Copyright protected files have been played.Copyright protected files cannot be played.
Use files that are not copyright protected.
The audio file is corrupted. Add uncorrupted audio files.
The SD card in the USER slot could not be written.
Check the SD card. The SD card in the user slot is in the “Lock” state and 
cannot be written.Take out the SD card from the user slot and unlock the 
“Lock”.  

Troubleshooting   221
Other  
If  You Think Something Is Not Working Properly...
Here is a list of symptoms, causes and responses if you think something \
is not working properly.
Common
Symptoms CauseResponse
The operation sound is not made. The operation sound is set to [OFF].Set the [Navi Voice/Others] “Beep Sound Volume” to [1] 
to [3].
→“Navi Voice/Others”(P202)
Nothing is displayed on the screen. The screen is turned OFF.Stop the vehicle in a safe location, apply the parking 
brakes, then perform the operation to turn the screen 
back ON 
(P213).
The vehicle's battery voltage has dropped. Charge or replace the battery.
The temperature inside the product is high. Please wait for the temperature to drop.
The monitor screen is dark. The monitor brightness is not correctly adjusted.Adjust the monitor brightness.
→ “Picture Control”(P213)
The vehicle's lights are ON.The factory default setting is that when the vehicle's 
lights are ON, the screen becomes dark. Press the 
 key and change this setting. → “Main Unit 
Panel”(P12)
Day & night colors setting is “Set Night”. Press the  key and change this setting. →“Main 
Unit Panel”(P12)  

222   Troubleshooting
Navigation Functions
Symptoms CauseResponse
The navigation function does not start. No map card is inserted.Insert the map card.
→“Insert an SD Card”(P15)
The wrong SD card is inserted.Insert the special map card.
There is a problem with the radio signals from the 
GPS satellite. Please go on for a little while in the GPS receiving 
state.
The vehicle moved by ferry or the like.
The vehicle's direction was changed by a turntable in 
a parking garage or the like.
The speed learning level is low.
When this product is used for the first time, it takes a 
while to calculate the position of your car. Wait in a location with a good view for a while.
When this product has not been used for long time, it 
takes a while to calculate the position of your car.
A mirror type film or shade film that contains carbon is 
pasted onto the windshield near the GPS antenna.
Some other antenna is near the GPS antenna. Check the position of the GPS antenna 
(P26) and if 
another antenna may be the cause of the problem, 
move that other antenna.
There is something on the GPS antenna. Check the position of the GPS antenna 
(P26) and if 
something on the GPS antenna may be the cause of 
the problem, remove it.
Immediately after the ignition switch is turned to ACC 
or ON, some functions cannot be used immediately 
after the map screen is displayed because data is 
being read in. Please wait until the reading is completed.
Menu operation is not possible. Immediately after the ignition switch is turned to ACC 
or ON, some functions cannot be used immediately 
after the map screen is displayed because data is 
being read in.Please wait until the reading is completed.
There is no audio guidance. The audio guidance volume is “OFF”.Set the [Navi Voice/Others] “Guidance Voice Volume” to 
[1] to [7].
→“Navi Voice/Others”(P202)
RTT messages cannot be received. No RTT message has been received yet.Wait in a location with a good view for a while.  

Troubleshooting   223
Other  
Audio Functions
Symptoms CauseResponse
There is no sound or quiet sound. The volume is turned to its minimum.Adjust the volume.
→“Adjust Volume”(P79)
The balance or fader is turned to one side.Adjust the balance or fader.→“Balance/Fader”(P205)
“Audio OFF”.Switch to “Audio ON”.→“Switch Audio ON/OFF”(P79)
The disc cannot be played. The disc is inserted upside down.Insert with the label side up.
The disc has condensation on it. Wait a while before inserting.
The disc is dirty. Clean the read surface of the disc.  

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