2014 MERCEDES-BENZ SPRINTER service

Exhaust gas aftertreatment
The exhaust gas aftertreatment requires a
reducing agent known as Diesel Exhaust Fluid
(DEF) in order to function correctly. Filling up
the DEF tank is usually part of the service
scope. DEF consumption depends on opera-
tional and driving conditions and it is not nec-
essary to wait until the next scheduled
service to replenish the fluid. Fluid should be
added regularly to the DEF supply reservoir
during vehicle operation or, at the latest, after
receiving the first warning message via the
on-board computer.
To conform to emission regulations, you must
operate the vehicle with DEF and refill the
supply regularly. The engine management
recognizes attempts to operate the vehicle
without DEF, with thinned DEF or with
another reducing agent. After previous warn-
ing messages, the engine management then
prevents a further engine start.
If the DEF level drops below 1.5 US gal
(5.5 l), the first warning message is issued
and a warning tone sounds. After the mes-
sage appears for the first time, and under
normal driving conditions, the remaining DEF
reserve will last for approximately
1000 miles (1600 km) before the next mes-
sage.
After that, the 0.8 US gal (3.0 l)reserve mark
is reached. Once the reserve range has been
reached, you will receive the next warning
message and you will hear a series of warning
tones. After the first message, the DEF
reserve will last for approximately
1,200 miles (1,900 km) until the next mes-
sage is shown. However, you will only be able
to start the engine another 16 times.
You should immediately add 2.0 US gal
(7.6 l) of DEF (Y page 150) or have the DEF
supply reservoir filled at a qualified specialist
workshop.
When the number of remaining engine starts
is 0
0 the engine management prevents the
vehicle being driven at a speed exceeding 5 mph (8 km/h). The
Idle Mode Idle Modemessage
appears in the multifunction display:
If the 00B9 Check Engine indicator lamp lights
up, the exhaust gas aftertreatment is faulty or
an emission-related malfunction has occur-
red (Y page 213). You will then only be able
to drive a maximum 50 mi (80 km) before the
engine management restricts the number of
starts remaining.
If the exhaust gas aftertreatment is faulty,
have it checked and repaired at a qualified
specialist workshop.
Further information on DEF can be found in
the "Refueling" (Y page 149) and "Service
products and capacities" (Y page 324) sec-
tions. Attachments, bodies, equipment and
conversions
General notes !
For safety reasons, have add-on equip-
ment manufactured and installed accord-
ing to the Sprinter body/equipment mount-
ing directives in force. These body/equip-
ment mounting directives ensure that the
chassis and the body form one unit and that
maximum operating and road safety is ach-
ieved.
We recommend for safety reasons that:
R you carry out no other modifications to
the vehicle.
R you obtain the agreement of the distrib-
utor named on the inside of the front
cover for any deviations from the
approved body/equipment mounting
directives.
Approval from certified inspection agen-
cies or official approvals cannot rule out
risks to your safety.
We recommend that you use genuine
Mercedes-Benz parts as well as conversion
parts and accessories that have been specif-
ically approved by Mercedes-Benz for the
type of vehicle. Introduction
27 Z

ately to have the problem diagnosed and rec-
tified.
If the problem cannot be rectified to your sat-
isfaction there:
R please discuss the problem with a manage-
ment representative from the authorized
Sprinter Dealer.
R if necessary, contact the distributor named
on the inside of the front cover. Limited Warranty
! Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle
damage. Damage to your vehicle that
arises from culpable contravention of these
instructions is not covered by the Limited
Warranty of the distributor named on the
inside of the front cover. Data stored in the vehicle
A wide range of electronic components in
your vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
R The vehicle's operating state
R Incidents
R Malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
R operating conditions of system compo-
nents, e.g. fluid levels
R the vehicle's status messages and those of
its individual components, e.g. number of
wheel revolutions/speed, deceleration in
movement, lateral acceleration, accelera-
tor pedal position
R malfunctions and defects in important sys-
tem components, e.g. lights, brakes R
vehicle reactions and operating conditions
in special driving situations, e.g. air bag
deployment, intervention of stability
control systems
R ambient conditions, e.g. outside tempera-
ture
This data is of an exclusively technical nature
and can be used to:
R assist in recognizing and rectifying mal-
functions and defects
R analyze vehicle functions, e.g. after an acci-
dent
R optimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data mem-
ory and malfunction data memory.
Services include, for example:
R repair services
R service processes
R warranties
R quality assurance
It is read by employees of the service network
(including manufacturers) using special diag-
nostic devices. More detailed information is
obtained from it, if required.
After a malfunction has been rectified, the
information is deleted from the malfunction
memory or is continually overwritten.
When operating the vehicle, situations are
conceivable in which this technical data, in
connection with other information (if neces-
sary, under consultation with an authorized
expert), could be traced to a person.
Examples include:
R accident reports
R damages to the vehicle
R witness statements
Further additional functions that have been
contractually agreed upon with the customer
allow certain vehicle data to be conveyed by
the vehicle as well. The additional functions Introduction
29 Z

Instrument cluster
Displays and controls
Instrument cluster on vehicles without steering wheel buttons
Instrument cluster in vehicles with steering-wheel buttons
Function Page
0043
Speedometer 183
0044
Tachometer 183
0087
0074,
0075Brightens/dims the
instrument cluster lighting 183
0085
Fuel gage with fuel filler flap
location indicator
183
0083
Display
Vehicles without steering
wheel buttons
184
Vehicles with steering
wheel buttons 186 Function Page
0084
Reset button
0045 34
006B
Menu button
0079 • changes standard display 184
• selects menus 185
006C
Service button
0098 Checks the engine oil level 25234
Instrument clusterAt a glance

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific variations
are possible. Note that your vehicle may not
be equipped with all of the described func-
tions. This also applies to systems and func-
tions relevant to safety.
Read the information on qualified specialist
workshops (Y page 26). Exterior lighting
Important safety notes
G
DANGER
Xenon bulbs carry a high voltage. You can get
an electric shock if you remove the cover of
the Xenon bulb and touch the electrical con-
tacts. There is a risk of fatal injury.
Never touch the parts or the electrical con-
tacts of the Xenon bulb. Always have work on
the Xenon bulbs carried out at a qualified spe-
cialist workshop. G
WARNING
Bulbs, lamps and connectors can get very hot
when operating. If you change a bulb, you
could burn yourself on these components.
There is a risk of injury.
Allow these components to cool down before
changing a bulb.
! Make sure the bulbs are always securely
installed.
If your vehicle is equipped with Bi-Xenon
bulbs, you can recognize this by the following:
the cone of light from the Xenon bulbs moves
from the top to the bottom and back again
when you start the engine. For this to be
observed, the low-beam headlamps must be
switched on before starting the engine.
The bulbs and lamps are an essential compo-
nent of vehicle safety. You must therefore make sure that these function correctly at all
times. Have the headlamp setting checked
regularly.
R
Always switch off the vehicle's lighting sys-
tem before changing a bulb.
This will prevent a short circuit.
R Do not touch the glass tube of new bulbs
with your bare hands. Always use a clean,
lint-free cloth or only touch the base of the
bulb when installing.
Even minor contamination can burn into
the glass surface and reduce the service life
of the bulbs.
R Do not use a bulb that has been dropped or
that has scratches on its glass tube.
The bulb could may explode.
R Only use bulbs in closed lamps which have
been designed for this purpose.
R Only use spare bulbs of the same type and
with the prescribed voltage
R Protect the bulbs from moisture when in
use.
If the new bulb still does not light up, consult
a qualified specialist workshop.
R Have the LEDs and bulbs of the following
lamps changed at a qualified specialist
workshop:
-the additional turn signals in the exterior
mirrors
- the high-mounted brake lamp
- LED daytime running lamps
- the Bi-Xenon bulbs
- front fog lamps
If you require assistance changing bulbs, con-
sult a qualified specialist workshop. Lamp failure indicator
The bulb failure indicator is only an aid. You
are responsible for the proper functioning of
the vehicle lighting. Insufficient or non-func-
tioning vehicle lighting puts the operating
safety of the vehicle at risk. 92
Exterior lightingLights and windshield wipers

Motion detector
G
WARNING
The motion detector sends the invisible infra-
red radiation emitted by LEDs (light emitting
diodes).
These LEDs are classified as class 1M lasers
and can damage the retina if you:
R look directly into the unfiltered laser beam
of the motion detector for an extended
period
R look directly into the laser beam of the
motion detector using optical instruments,
e.g. eyeglasses or a magnifying glass.
There is a risk of injury.
Never look directly into the motion detector.
The cargo compartment lighting is also
switched on by the motion detector in the
cargo compartment of Cargo Vans equipped
with this feature.
If the motion detector detects a movement in
the cargo compartment when the vehicle is
stationary, the cargo compartment lighting
switches on for approximately two minutes.
The cargo compartment lighting can be
switched on by the motion detector within
four seconds if:
R the rear interior light switch (Y page 99) is
set to automatic control.
R the vehicle is stationary, the parking brake
is applied and the brake pedal is not being
depressed
Or
R the selector lever is in position Pon vehi-
cles with automatic transmission and the
brake pedal is not being depressed and
R the vehicle has not been locked from the
outside using the key
The motion detector switches off automati-
cally if no change is detected in the vehicle
for several hours, e.g. if a door is opened, if
the ignition key is turned, etc. This prevents
the battery from becoming discharged. Changing bulbs
Important safety notes
G
DANGER
Xenon bulbs carry a high voltage. You can get
an electric shock if you remove the cover of
the Xenon bulb and touch the electrical con-
tacts. There is a risk of fatal injury.
Never touch the parts or the electrical con-
tacts of the Xenon bulb. Always have work on
the Xenon bulbs carried out at a qualified spe-
cialist workshop. G
WARNING
Bulbs, lamps and connectors can get very hot
when operating. If you change a bulb, you
could burn yourself on these components.
There is a risk of injury.
Allow these components to cool down before
changing a bulb.
! Make sure the bulbs are always securely
installed.
If your vehicle is equipped with Bi-Xenon
bulbs, you can recognize this by the following:
the cone of light from the Xenon bulbs moves
from the top to the bottom and back again
when you start the engine. For this to be
observed, the low-beam headlamps must be
switched on before starting the engine.
The bulbs and lamps are an essential compo-
nent of vehicle safety. You must therefore
make sure that these function correctly at all
times. Have the headlamp setting checked
regularly.
R Always switch off the vehicle's lighting sys-
tem before changing a bulb.
This will prevent a short circuit.
R Do not touch the glass tube of new bulbs
with your bare hands. Always use a clean,
lint-free cloth or only touch the base of the
bulb when installing.
Even minor contamination can burn into
the glass surface and reduce the service life
of the bulbs. 100
Changing bulbsLights and windshield wipers

Useful information
This Operator's Manual describes all models
as well as standard and optional equipment
of your vehicle that were available at the time
of going to print. Country-specific variations
are possible. Note that your vehicle may not
be equipped with all of the described func-
tions. This also applies to systems and func-
tions relevant to safety.
Read the information on qualified specialist
workshops (Y page 26). Breaking-in notes
The first 1000 miles (1500 km)
New or replaced brake pads and brake disks
only reach their optimum braking effect after
a few hundred miles (a few
hundred kilometers). Until then, compensate
for this by applying greater force to the brake
pedal.
For the service life and economy of your vehi-
cle it is crucial that you break in the engine
with due care.
R Therefore, protect the engine for the first
1000 miles (1500 km) by driving at varying
vehicle and engine speeds.
R Avoid overstraining the vehicle and high
engine speeds during this period, e.g. driv-
ing at full throttle. Do not exceed 00C6of the
maximum speed for each gear.
R Do not change down a gear manually in
order to brake.
R Try to avoid depressing the accelerator
pedal beyond the point of resistance (kick-
down).
R The shift ranges 3,2or 1should only be
engaged when driving slowly, e.g. when
driving in mountainous terrain.
After 1000 miles (1500 km), you can increase
the engine speed gradually and accelerate
the vehicle to full speed. i
You should also observe these notes on
breaking-in if the engine or parts of the
drive train on your vehicle have been
replaced. Driving
Important safety notes
G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If the parking brake has not been fully
released when driving, the parking brake can:
R overheat and cause a fire
R lose its hold function.
There is a risk of fire and an accident. Release
the parking brake fully before driving off. Battery isolating switch
Important safety notes !
Make sure that the key is in position 0in
the ignition lock and wait at least 20 sec-
onds before disconnecting or connecting
the battery isolating switch. You could oth-
erwise damage electrical system compo-
nents.
You can use the battery isolating switch to
disconnect the power supply to all your vehi-
cle's consumers. This will prevent uncontrol-
led battery discharge caused by off-load cur-
rent consumption.
If your vehicle is equipped with an auxiliary
battery in the engine compartment, you will
need to disconnect both batteries. Only then 136
DrivingDriving and parking

The fuel filler flap is beside the front left-hand
door when viewed in the direction of travel. It
is only possible to open the fuel filler flap
when the front door is open.
X Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 122).
X Open the front left-hand door first, and then
the fuel filler flap.
X Close all vehicle doors to prevent fuel
vapors from entering the vehicle.
X Turn fuel filler cap 0044counter-clockwise,
remove it and let it hang from strap 0043.
X Completely insert the filler neck of the fuel
pump nozzle into the tank and refuel.
X Only fill the tank until the pump nozzle
switches off. Fuel may otherwise leak out.
X Replace tank filler cap 0044and turn clock-
wise.
You will hear a click when the fuel filler cap
is closed fully.
X Open the front left-hand door first, and then
close the filler flap. Problems with the fuel and fuel tank
If your vehicle is losing fuel, the fuel lines or
the fuel tank are defective.
X Turn the key to position 0in the ignition
lock immediately and remove it.
X Do not restart the engine under any cir-
cumstances.
X Consult a qualified specialist workshop. Diesel Exhaust Fluid (DEF)
Important safety notes H
Environmental note
Dispose of DEF in an environmentally respon-
sible manner.
! Only use DEF in accordance with
ISO 22241. Never mix DEF with additives or thin it with tap water. The exhaust gas
aftertreatment may otherwise be dam-
aged.
Observe the MB Specifications for Service
Products, Sheet 352.0.
Damage that results from the use of addi-
tives or tap water leads to the loss of the
New Vehicle Limited Warranty.
! If DEF comes into contact with a painted
or aluminum surface, wash the surface off
immediately with plenty of water.
! DEF is not a diesel additive and must not
be mixed with fuel in the tank. Even small
amounts of DEF can cause engine damage.
Damage that results from the blending of
DEF will not be covered by the New Vehicle
Limited Warranty.
The exhaust gas aftertreatment requires a
reducing agent, Diesel Exhaust Fluid (DEF), in
order to function correctly.
When opening the DEF tank filler cap at high
outside temperatures, ammonia vapors may
escape.
Ammonia vapors have a pungent smell and
primarily cause irritation of the:
R skin
R mucous membranes
R eyes
You may experience a burning sensation in
your eyes, nose and throat, as well as cough-
ing and watering of the eyes.
Do not inhale ammonia vapors. Avoid contact
with DEF.
Do not allow DEF to come into direct contact
with your skin; it is hazardous to your health.
Rinse any affected areas off with plenty of
clean water. Consult a doctor if necessary.
i If the DEF level has dropped below the
reserve range, add at least 2.0 US gal
(7.6 l) of DEF at the latest after receiving
the second warning message
(Y page 184). Refueling
149Driving and parking Z

i
If you switch off the engine at a low out-
side temperature and add DEF, restart the
engine after refueling. If you leave the vehi-
cle parked without restarting the engine
and the DEF freezes in the DEF tank, the
on-board computer will only be able to reg-
ister the new fill level after a defrosting
period of up to 60 minutes. During this time
the engine may only be operated in neutral.
You will find further information on DEF in the
"Service products" section (Y page 321).
Refueling procedure DEF filler neck in the engine compartment
X
Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 130).
X Open the hood.
X Close all vehicle doors so that no ammonia
vapors can enter the vehicle.
i Do not inhale any ammonia vapor which
may escape when you unscrew cap 0043.
Ammonia vapors have a pungent odor.
However, they are neither toxic nor hazard-
ous to health in this concentration.
X Turn blue cap 0043counter-clockwise and
remove it.
X Only fill up the DEF tank until the DEF level
is visible in the filler neck.
X Replace blue DEF filler neck cap 0043on the
filler neck and turn clockwise.
You will hear a click when cap 0043is fully
closed. DEF filler neck on the right-hand vehicle
side The DEF reservoir on the right-hand side of the
vehicle (example: Cab Chassis)
Fuel filler cap
X
Remove the key from the ignition lock.
X Switch off the auxiliary heating system
(Y page 130).
X Remove tool 0083for unlocking tank filler
cap 0044from the footwell on the co-driver's
side (Y page 276).
X Close all vehicle doors so that no ammonia
vapors can enter the vehicle.
X Pull cover 0085up, turn 90° and release.
X Insert tool 0083into hole 0087of tank filler
cap 0044.
i Do not inhale any ammonia vapor that
may escape when you unscrew tank filler
cap 0044. Ammonia vapors have a pungent
odor. However, they are neither toxic nor
hazardous to health in this concentration.
X Turn blue filler cap 0044counter-clockwise,
remove it and let it hang from strap 0043.150
RefuelingDriving and parking