2014 MERCEDES-BENZ SPRINTER power steering

Problems with the engine
Problem Possible causes/consequences and
0050
0050Solutions The engine does not
start.
The starter motor can
be heard. There is air in the fuel system.
X
Turn the key back to position 0in the ignition lock before
attempting to start the engine again.
X Start the engine again.
Please bear in mind that lengthy and frequent starting attempts
will drain the battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. The engine does not
start.
The starter motor can
be heard. The reserve
fuel warning lamp is lit
and the fuel gage is at
0. The fuel tank has been run dry.
X
Refuel the vehicle.
If you drive until the fuel tank is completely empty, air may get into
the fuel system. If the engine does not start after refueling, bleed
the fuel system as follows:
X Turn the key to position 2in the ignition for approximately
10 seconds.
X Start the engine continuously for a maximum of 60 seconds.
If the engine does not start:
X Wait approximately 2 minutes.
X Restart the engine continuously for a maximum of 60 seconds.
X If the engine still fails start, do not continue trying to start it.
X Consult a qualified specialist workshop. The vehicle cannot be
driven at a speed
exceeding 5 mph
(8 km/h).
The yellow
00B9engine
diagnostic lamp and
the yellow 00E2DEF
indicator lamp 2
light
up. The exhaust gas aftertreatment is faulty, an emission-relevant
malfunction has occurred or the DEF reserve has been used up.
This malfunction or defect can damage the exhaust gas after-
treatment.
X
Observe the messages in the display:
R
on vehicles without steering-wheel buttons (Y page 202)
R on vehicles with steering-wheel buttons (Y page 213) and
(Y page 213). The engine does not
start.
The starter motor can-
not be heard. The battery isolating switch is switched off.
X
Switch on the power supply (Y page 136).2
Only vehicles without steering-wheel buttons. Driving
143Driving and parking Z

Make sure that tool
0083remains in tank filler
cap 0044while doing so.
X Only fill up the DEF tank until the DEF level
is visible for the first time in the filler neck.
X Replace blue tank filler cap 0044and turn
clockwise.
X Pull tool 0083out of tank filler cap 0044and
stow with the vehicle tool kit in the footwell
on the co-driver's side.
X Pull cover 0085up over hole 0087of tank filler
cap 0044, turn and release.
X Turn blue tank filler cap 0044.
If tank filler cap 0044turns freely, the DEF
tank is closed. Parking
Important safety notes
G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system or exhaust
gas flow. There is a risk of fire.
Park the vehicle so that no flammable mate-
rials come into contact with parts of the vehi-
cle which are hot. Take particular care not to
park on dry grassland or harvested grain
fields. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
If you leave children unsupervised in the vehi-
cle, they could set it in motion by, for example:
R release the parking brake.
R shift the automatic transmission out of the
parking position P.
R start the engine.
In addition, they may operate vehicle equip-
ment and become trapped. There is a risk of
an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children unsupervised in the vehicle.
! A moving vehicle can lead to damage to
the vehicle or damage to the drive train.
! When the vehicle is parked, always
remove the key to prevent the battery from
becoming discharged.
On vehicles with a battery isolating switch,
switch off the power supply if the vehicle is
to be out of use for a longer period of time.
Always park your vehicle safely and according
to legal requirements and secure it against
rolling away.
To ensure that the vehicle is properly secured
against rolling away unintentionally:
R the parking brake must be firmly applied
R the selector lever must be in position Pand
the key must be removed from the ignition
lock
R on steep uphill or downhill gradients, the
front wheels must be turned towards the
curb
R on steep uphill or downhill gradients, the
vehicle must be secured at the rear axle,
e.g. with a wheel chock or similar object
Use the wheel chock (Y page 153) to do so. Parking
151Driving and parking Z

Bear in mind that at a speed of just 30 mph
(approximately 50 km/h), your vehicle covers
a distance of 44 feet (approximately 14 m)
every second. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving.
! Always observe the ground clearance of
the vehicle and avoid obstacles. On vehi-
cles with a step, ground clearance is further
restricted. Obstacles can damage the vehi-
cle.
If you must drive over obstacles, drive espe-
cially slowly and carefully. If necessary,
have another person direct you.
Drive sensibly – save fuel In order to save fuel, observe the following
tips:
X
The tires should always be inflated to the
recommended tire pressure.
X Remove unnecessary loads.
X Remove roof carriers when they are not
needed.
X Warm up the engine at low engine speeds.
X Avoid frequent acceleration or braking.
X Have all maintenance work carried out as
indicated by the service intervals in the
Maintenance Booklet or by the service
interval display.
Fuel consumption also increases when driv-
ing in cold weather, in stop-start traffic and in
mountainous terrain. Overrun cutoff If you are in overrun mode and take your foot
off the accelerator pedal, the fuel supply is
cut off when the engine speed is out of the
idle speed control range.
Drinking and driving
G
WARNING
Drinking and driving and/or taking drugs and
driving are very dangerous combinations.
Even a small amount of alcohol or drugs can
affect your reflexes, perceptions and judg-
ment.
The possibility of a serious or even fatal acci-
dent are greatly increased when you drink or
take drugs and drive.
Do not drink or take drugs and drive or allow
anyone to drive who has been drinking or tak-
ing drugs.
Emission control G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Inhaling
these exhaust gases leads to poisoning. There
is a risk of fatal injury. Therefore never leave
the engine running in enclosed spaces with-
out sufficient ventilation.
Certain engine systems are designed to keep
the level of poisonous substances in exhaust
fumes within legal limits.
These systems only work optimally if they are
maintained exactly in accordance with the
manufacturer's specifications. Any work on
the engine should therefore be carried out by
qualified and authorized technicians at a
Sprinter dealer.
The engine settings must not be changed
under any circumstances. In addition, all spe-
cific maintenance work must be carried out
at regular intervals and in accordance with
the service requirements of the dealer listed 154
Driving tipsDriving and parking

Problem Possible causes/consequences and
0050
0050Solutions 0065
The red brake
system indicator
lamp is lit while
the engine is
running. There is insufficient brake fluid in the expansion tank.
G WARNING
Braking performance can be impaired.
There is a risk of an accident.
X Vehicles with steering wheel buttons: also observe the mes-
sages in the display (Y page 199).
X Stop the vehicle as soon as possible, paying attention to road
and traffic conditions.
X Check the brake fluid level in the expansion tank
(Y page 256).
X If the brake fluid is below the MIN mark: do not drive on!
X Do not add brake fluid. This does not solve the problem.
X Consult a qualified specialist workshop. 0065
When towing a
trailer: the red
brake system
indicator lamp is
lit while the
engine is run-
ning.
Additionally, a
warning tone
sounds. G
WARNING
The brake force booster in the trailer is faulty.
The driving and braking characteristics of your vehicle could
change. There is a risk of the trailer overbraking and of you losing
control over the truck/trailer combination.
There is a risk of an accident.
X Vehicles with steering wheel buttons: also observe the mes-
sages in the display (Y page 199).
X Stop the vehicle as soon as possible, paying attention to road
and traffic conditions.
X Do not drive on.
X Consult a qualified specialist workshop. 003D
The yellow ASR/
BAS indicator
lamp is lit while
the engine is
running. ASR has been deactivated due to a malfunction.
The engine power output may be reduced.
G WARNING
The driven wheels can spin when accelerating.
There is an increased risk of skidding and accidents.
X Drive on with care.
X Consult a qualified specialist workshop as soon as possible. 222
Indicator and warning lamps in the instrument clusterOn-board computer and displays

Problem Possible causes/consequences and
0050
0050Solutions 0025
The yellow ABS
indicator lamp is
lit while the
engine is run-
ning. ABS is deactivated due to a malfunction or is temporarily unavail-
able. ESP
®
, ASR and BAS, as well as cruise control, are also
unavailable as a result.
Self-diagnosis may not be complete, or the battery may not be
charging.
G WARNING
The brake system continues to function normally, but without the
functions listed above. The wheels could therefore lock, e.g. if the
brakes are applied with maximum force.
This causes steerability and braking to be greatly impaired.
The braking distance can increase in emergency braking situa-
tions.
The driven wheels can spin when accelerating.
If ESP ®
is not operational, ESP ®
will not stabilize the vehicle.
There is an increased risk of skidding and accidents.
X Drive a short distance at a speed above 13 mph (20 km/h).
The functions mentioned above are available again when the
indicator lamp goes out.
If the indicator lamp does not go out:
X Drive on with care.
X Visit a qualified specialist workshop immediately. 00E2
The yellow DEF
indicator lamp is
lit while the
engine is run-
ning. The exhaust gas aftertreatment is malfunctioning or the current
Diesel Exhaust Fluid (DEF) supply is limiting the vehicle range.
X
Observe the messages in the display. 0089
The yellow ESP ®
indicator lamp is
lit while the
engine is run-
ning. ESP
®
is deactivated due to undervoltage or a malfunction. As a
result, cruise control has also been deactivated.
Engine power output may be reduced.
The battery may not be being charged.
G WARNING
If ESP ®
is not operational, ESP ®
will not stabilize the vehicle.
There is an increased risk of skidding and accidents.
X Vehicles with steering wheel buttons: also observe the mes-
sages in the display (Y page 199).
X Drive on with care.
X Visit a qualified specialist workshop immediately. 224
Indicator and warning lamps in the instrument clusterOn-board computer and displays

R
Only use jumper cables that have a suffi-
cient cross-section and insulated terminal
clamps.
R If the battery is fully discharged, attach the
battery of another vehicle for a few minutes
before attempting to start. This charges the
empty battery a little.
R Make sure that the two vehicles do not
touch.
Make sure that:
R the jumper cables are not damaged.
R bare parts of the terminal clamps do not
come into contact with other metal parts
while the jumper cables are connected to
the battery.
R the jumper cables cannot come into con-
tact with parts such as the V-belt pulley or
the fan. These parts move when the engine
is started and while it is running.
i Jumper cables and further information
regarding jump starting can be obtained at
any qualified specialist workshop. Before connecting the jumper cables
On vehicles with a battery main switch, check
whether the battery main switch is switched
on (Y page 136).
X Apply the parking brake.
X Move the selector lever of the automatic
transmission to position P.
X Switch off all electrical consumers, e.g.
audio equipment, blower.
X Turn the key to position 0in the ignition
lock and remove it (Y page 137).
X Open the hood (Y page 250). Tow-starting and towing away
Important safety notes
G
WARNING
Functions relevant to safety are restricted or
no longer available if:
R the engine is not running.
R the brake system or the power steering is
malfunctioning.
R there is a malfunction in the voltage supply
or the vehicle's electrical system.
If your vehicle is being towed, much more
force may be necessary to steer or brake.
There is a risk of an accident.
In such cases, use a tow bar. Before towing,
make sure that the steering moves freely. G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar. G
WARNING
If the weight of the vehicle to be towed or tow-
started is greater than the permissible gross
weight of your vehicle:
R the towing eye could detach itself
R the vehicle/trailer combination could roll-
over.
There is a risk of an accident.
When towing or tow-starting another vehicle,
its weight should not be greater than the per-
missible gross weight of your vehicle.
Information on your vehicle's gross vehicle
weight rating can be found on the vehicle
identification plate (Y page 319).
! Only secure the tow rope or tow bar at the
towing eyes. Otherwise, the vehicle could
be damaged. Tow-starting and towing away
279Breakdown assistance Z

Towing the vehicle with both axles on
the ground
Important safety notes G
WARNING
You can no longer steer the vehicle if the
steering wheel lock has been engaged. There
is a risk of an accident.
Always switch off the ignition when towing the
vehicle with a tow cable or a tow bar.
! Do not exceed a towing speed of
31 mph (50 km/h). You could otherwise
damage the transmission.
! Always use new bolts when installing the
propeller shafts.
i Only have the propeller shafts fitted/
removed at a qualified specialist workshop.
Before towing the vehicle, observe the fol-
lowing:
R the information on towing in the event of
malfunctions (Y page 281) and
R the important safety notes (Y page 279).
Towing You may only tow the vehicle a maximum dis-
tance of 30 miles (50 km). For a towing dis-
tance of over 30 miles (50 km), you must
remove the propeller shafts to the driven
axles.
X Turn the key to position 2in the ignition
lock.
X Depress the brake pedal and keep it
depressed.
X Shift the automatic transmission to posi-
tion N.
X Release the brake pedal.
X Release the parking brake.
X Leave the key in position 2in the ignition
lock. X
Switch on the hazard warning lamps
(Y page 96).
X Do not exceed the towing speed of
30 mph (50 km/h) and the towing distance
of 30 miles (50 km). Recovering a vehicle that is stuck
! When recovering a vehicle that has
become stuck, pull it as smoothly and
evenly as possible. Excessive tractive
power could damage the vehicles.
If the drive wheels get trapped on loose or
muddy ground, recover the vehicle with the
utmost care. This is especially the case if the
vehicle is laden.
Never attempt to recover a vehicle with a
trailer attached.
Pull out the vehicle backwards, if possible,
using the tracks it made when it became
stuck. Transporting the vehicle
! You may only secure the vehicle by the
wheels, not by parts of the vehicle such as
axle or steering components. Otherwise,
the vehicle could be damaged. Tow-starting (emergency engine
starting)
Vehicles with automatic transmission !
Vehicles with automatic transmission
must not be tow-started. You could other-
wise damage the automatic transmission.
Information on "Jump-starting" can be found
at the beginning of the "Breakdown assis-
tance" section ( Ypage 278). 282
Tow-starting and towing awayBreakdown assistance

Transmission and power steering oil
Automatic transmission Service product: automatic transmission
fluid Product name/number Maintenance
interval Shell ATF 3403/M-115
MB Sheet No. 236.10 —
Fuchs/Shell ATF 3353
MB Sheet No. 236.12
Further information can be obtained at any
qualified specialist workshop.
Rear axle Service product: transmission oil
Product name/number Maintenance
interval BP Energear Hypo DC
80W-90
MB Sheet No. 235.20 —
Mobil Delvac Synthetic
Gear Oil 75W-90
MB Sheet No. 235.8
Further information can be obtained at any
qualified specialist workshop.
Steering Service product: power steering fluid
Product name/number Maintenance
interval Mobil ATF-D,
Exxon Mobil Corporation
or equivalent
MB Sheet No. 236.3 — The steering is maintenance-free. Further
information can be obtained at any qualified
specialist workshop. Brake fluid
G
WARNING
Brake fluid is hazardous to health. Do not
swallow brake fluid. See a doctor immediately
if you swallow brake fluid.
Make sure that brake fluid does not come into
contact with skin, clothing or eyes. Rinse
affected areas with plenty of clean water and
consult a doctor if necessary.
Always wear gloves and eye protection when
topping up brake fluid.
Store brake fluid only in the original closed
container and keep it out of the reach of chil-
dren. Comply with safety regulations when
handling brake fluid. G
WARNING
The brake fluid constantly absorbs moisture
from the air. This lowers the boiling point of
the brake fluid. If the boiling point of the brake
fluid is too low, vapor pockets may form in the
brake system when the brakes are applied
hard. This would impair braking efficiency.
There is a risk of an accident.
You should have the brake fluid renewed at
the specified intervals.
! Brake fluid corrodes paint, plastic and
rubber. If paint, plastic or rubber has come
into contact with brake fluid, rinse with
water immediately.
Only use brake fluids approved for Sprinter
vehicles. Always check for the identification
DOT 4 plus.
Information about approved brake fluids can
be found in the Maintenance Booklet or
obtained at any qualified specialist workshop. 328
Service products and capacitiesTechnical data