2014 MERCEDES-BENZ M-Class ignition

Problem Possible causes/consequences and
0001 Solutions
The engine cannot be
started using the
SmartKey. The on-board voltage is too low.
X
Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 388).
or
X Jump-start the vehicle (Y page 389).
or
X Consult a qualified specialist workshop. The engine cannot be
started using KEYLESS-
GO. The SmartKey is in
the vehicle. Ad
oor is open. Therefore, the SmartKey cannot be detected as
easily.
X Close the door and try to start the vehicle again. There is interference from a powerful source of radio waves.
X
Start your vehicle with the SmartKey in the ignition lock. Doors
Important safety notes
G
WARNING
If children are left unsupervised in the vehicle,
they could:
R open the doors, thus endangering other
people or road users.
R get out and disrupt traffic.
R operate the vehicle's equipment.
Additionally, children could set the vehicle in
motion if, for example, they:
R release the parking brake.
R shift the automatic transmission out of
parking position P.
R starting the engine.
There is a risk of an accident and injury.
When leaving the vehicle, always take the
SmartKey with you and lock the vehicle. Never
leave children or animals unattended in the
vehicle. Always keep the SmartKey out of
reach of children. G
WARNING
If persons, particularly children are subjected
to prolonged exposure to extreme heat or
cold, there is a risk of injury, possibly even
fatal. Never leave children unattended in the
vehicle. G
WARNING
If objects, luggage or loads are not secured or
not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury,
particularly in the event of sudden braking or
a sudden change in direction.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
You should preferably place luggage or loads
in the cargo compartment. Observe the
loading guidelines (Y page 332).86
DoorsOpening and closing

X
To close: press closing button 0002on the
tailgate.
or
X Press and hold the 0004button on the
SmartKey until the tailgate closes.
Vehicles with the EASY-PACK tailgate and
KEYLESS-GO :you can simultaneously close
and lock the tailgate.
X Press locking button 0003on the tailgate.
If a KEYLESS-GO key is detected outside
the vehicle, the tailgate closes and locks.
All the doors must be shut and the
SmartKey located in the vicinity of the
tailgate.
i The tailgate cannot be opened and closed
with the SmartKey if there is a SmartKey in
the ignition.
If the tailgate touches an object while
closing, the closing procedure is
interrupted and the tailgate reopens.
i If a KEYLESS-GO key is detected in the
cargo compartment, the tailgate will not
lock. Opening/closing automatically from
inside
Important safety notes G
WARNING
Parts of the body could become trapped
during automatic closing of the tailgate.
Moreover, people, e.g. children, may be
standing in the closing area or may enter the
closing area during the closing process. There
is a risk of injury.
Make sure that nobody is in the vicinity of the
closing area during the closing process.
Use one of the following options to stop the
closing process:
R press the 0004button on the SmartKey.
R press the remote operating switch on the
driver's door. R
press the closing or locking button on the
tailgate.
R pull the handle on the tailgate. G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. If the tailgate
is open when the engine is running,
particularly if the vehicle is moving, exhaust
fumes could enter the passenger
compartment. There is a risk of poisoning.
Turn off the engine before opening the
tailgate. Never drive with the tailgate open.
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate.
i Tailgate opening dimensions
(Y page 452).
i Notes on the automatic reversing feature
for the tailgate (Y page 90).
Opening and closing You can open and close the tailgate from the
driver's seat when the vehicle is stationary
and unlocked.
X
To open: pull remote operating switch 0002
for the tailgate until the tailgate opens.
X To close: turn the SmartKey to position 1
or 2in the ignition lock.
X Press remote operating switch for
tailgate 0002until the tailgate is closed. 92
Cargo compartmentOpening and closing

G
WARNING
While opening the side windows, body parts
in the closing area could become trapped.
There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure. If
somebody becomes trapped, release the
switch or press the switch to open the side
window again. G
WARNING
If children operate the side windows they
could become trapped, particularly if they are
left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the SmartKey with you and lock the
vehicle. Never leave children unsupervised in
the vehicle. Side window reversing feature
The side windows are equipped with an
automatic reversing feature. If a solid object
blocks or restricts a side window during the
closing process, the side window opens again
automatically.H owever, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing a side window. G
WARNING
The reversing feature does not react:
R to soft, light and thin objects, e.g. small
fingers
R over the last 1/6 in(4 mm) of the closing
movement
R during resetting
R when closing the side window again
manually immediately after automatic
reversing
This means that the reversing feature cannot
prevent someone being trapped in these
situations. There is a risk of injury. Make sure that no body parts are in close
proximity during the closing procedure. If
someone becomes trapped, press the switch
to open the side window again.
Opening and closing the side
windows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take
precedence. 0002
Front left
0003 Front right
0023 Rear right
0022 Rear left
X Turn the SmartKey to position 1or 2in the
ignition lock.
X To open: press the corresponding switch.
X To close: pull the corresponding switch.
i If you press the switch beyond the point
of resistance, an automatic opening/
closing process is started in the
corresponding direction .You can stop
automatic operation by operating the
switch again.
i You can continue to operate the side
windows after you switch off the engine or
remove the SmartKey. This function is
available for up to five minutes or until the
driver's or front-passenger door is opened. 94
Side windowsOpening and closing

Using the SmartKey
The SmartKey must be in the vicinity of the
vehicle, on vehicles without KEYLESS-GO the
SmartKey must be near the door handle.
X Vehicles without KEYLESS-GO: point the
tip of the SmartKey at the door handle on
the driver's door.
X Press and hold the 000Bbutton until the
side windows and the sliding sunroo forthe
panorama roof with power tilt/sliding
panel are fully closed.
X Make sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Press and hold the 000Bbutton again until
the roller sunblinds of the panorama roof
with power tilt/sliding panel close.
X To interrupt convenience closing:
release the 000Bbutton.
Using KEYLESS-GO The KEYLESS-GO key must be outside the
vehicle. All the doors must be closed. X
Touch recessed sensor surface 0002on the
door handle until the side windows and the sliding sunroof or the panorama roof with
power tilt/sliding panel are fully closed.
i Make sure you only touch recessed
sensor surface 0002.
X Make sure that all the side windows and the
sliding sunroof or panorama roof with
power tilt/sliding panel are closed.
On vehicles with a panorama roof with power
tilt/sliding panel:
X Touch recessed sensor surface 0002on the
door handle again until the roller sunblinds
of the panorama roof with power tilt/
sliding panel close.
X To interrupt convenience closing:
release recessed sensor surface 0002on the
door handle. Resetting the side windows
If a side window can no longer be closed fully,
you must reset it.
X Close all the doors.
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Pull the corresponding switch on the door
control panel until the side window is
completely closed. (Y page 94)
X Hold the switch for an additional second.
If the side window opens again slightly:
X Immediately pull the corresponding switch
on the door control panel until the side
window is completely closed (Y page 94).
X Hold the switch for an additional second.
X If the corresponding side window remains
closed after the button has been released,
the side window has been reset correctly.
If this is not the case, repeat the steps
above again. 96
Side windowsOpening and closing

!
Only open the sliding sunroof if it is free
of snow and ice. Otherwise, malfunctions
may occur.
Do not allow anything to protrude from the
sliding sunroof. Otherwise, the seals could
be damaged.
i Resonance noises can occur in addition
to the usual airflow noises when the sliding
sunroof is open. They are caused by minor
pressure fluctuations in the vehicle interior.
Change the position of the sliding sunroof
or open a side window. The noise will be
reduced or eliminated. Sliding sunroof reversing feature
The sliding sunroof is equipped with an
automatic reversing feature. If a solid object
blocks or restricts the sliding sunroof during
the closing process, the sliding sunroof opens
againa utomatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing the sliding sunroof. G
WARNING
The reversing feature does no treact:
R to soft, light and thin objects, e.g. small
fingers
R over the last 1/6 in(4 mm) of the closing
movement
R during resetting
R when closing the sliding sunroof again
manually immediately after automatic
reversing
This means that the reversing feature cannot
preven tsomeone being trapped in these
situations. There is a risk of injury.
Make sure that no body parts are in close
proximity during the closing procedure.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction The closing process is stopped.
Operating the sliding sunroof
Opening and closing Overhead control panel
0002
To raise
0003 To open
0023 To close/lower
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Press or pull the 0002switch in the
corresponding direction.
i If you press the 0002switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction .You can stop
automatic operation by operating the
switch again.
When opening and raising the roof,
automatic operation is only available if the
sliding sunroof is in the closed position.
The sun protection cover automatically opens
along with the sliding sunroof. You can open
or close the sun protection cover manually
when the sliding sunroof is raised or closed.
i You can continue to operate the sliding
sunroof after switching off the engine or
removing the SmartKey from the ignition
lock. This function is available for up to five
minutes or until the driver's or front-
passenger door is opened. 98
Sliding sunroofOpening and closing

Resetting
!
If the sliding sunroof still canno tbe
opened or closed fully after resetting,
contact a qualified specialist workshop.
Reset the sliding sunroof if it does not move
smoothly.
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Raise the sliding sunroof fully at the rear
(Y page 98).
X Keep the 0002switch pressed for another
second.
X Make sure that the sliding sunroof can be
fully opened and closed again (Y page 98).
X If this is not the case, repeat the steps
above again. Operating the panorama roof with
power tilt/sliding panel Overhead control panel
0002
To raise
0003 To open
0023 To close/lower
The panorama roof with power tilt/sliding
panel can only be operated when the roller
sunblind is open (Y page 100).
X To open and close: turn the SmartKey to
position 1or 2in the ignition lock.
X Press or pull the 0002switch in the
corresponding direction.
i If you press the 0002switch beyond the
point of resistance, an automatic opening/ closing process is started in the
corresponding direction
.You can stop
automatic operation by operating the
switch again.
The automatic raising feature is available
only when the sliding sunroof is closed. Operating the roller sunblinds for the
panorama roof with power tilt/sliding
panel
Important safety notes G
WARNING
When opening or closing the roller sunblind,
parts of the body could be trapped between
the roller sunblind and the frame or sliding
sunroof. There is a risk of injury.
When opening or closing make sure that no
parts of the body are in the sweep of the roller
sunblind.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction
The opening or closing procedure will be
stopped.
The roller sunblinds shield the vehicle interior
from sunlight. The roller sunblinds can only
be opened and closed together when the
panorama roof with power tilt/sliding panel
is closed.
Roller sunblind reversing feature The roller sunblinds are equipped with an
automatic reversing feature. If a solid object
blocks or restricts a roller sunblind during the
closing process, the roller sunblind opens
again automatically. However, the automatic
reversing feature is only an aid and does not
relieve you of the responsibility of paying
attention when closing the roller sunblinds. Sliding sunroof
99Opening and closing Z

G
WARNING
The reversing feature especially does not
react to soft, light and thin objects such as
small fingers. This means that the reversing
feature cannot prevent someone being
trapped in these situations. There is a risk of
injury.
When closing make sure that no parts of the
body are in the sweep of the roller sunblind.
If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, push the
switch briefly in any direction
The closing process is stopped.
Opening and closing the roller
sunblinds Overhead control panel
0002
To open
0003 To open
0023 To close
X Turn the SmartKey to position 1or 2in the
ignitio nlock.
X Press or pull the 0002switch in the
corresponding direction.
i If you press the 0002switch beyond the
point of resistance, an automatic opening/
closing process is started in the
corresponding direction .You can stop
automatic operation by operating the
switch again. Resetting the panorama roof with
power tilt/sliding panel and the roller
sunblinds !
If the panorama roof with power tilt/
sliding panel and the roller sunblinds
cannot be fully opened or closed after
resetting, contact a qualified specialist
workshop. Overhead control panel
0002
To open
0003 To open
0023 To close
Reset the panorama roof with power tilt/
sliding panel and the roller sunblinds if the
panorama roof with power tilt/sliding panel
or the roller sunblinds do not move smoothly.
X Turn the SmartKey to position 1or 2in the
ignition lock.
X Pull the 0002switch repeatedly to the point
of resistance in the direction of arrow 0023
until the panorama roof with power tilt/
sliding panel is fully closed.
X Keep the 0002switch pulled for an
additional second.
X Pull the 0002switch repeatedly to the point
of resistance in the direction of arrow 0023
until the roller sunblinds are fully closed.
X Keep the 0002switch pulled for an
additional second.
X Make sure that the panorama roof with
power tilt/sliding panel (Y page 99) and the100
Sliding sunroofOpening and closing

0023
To lower the backrest contour
0022 To harden the backrest contour
You can adjust the contour of the front seat
backrests individually to provide optimum
support for your back. Switching the seat heating on/off
Activating/deactivating G
WARNING
Repeatedly switching on the seat heating can
cause the seat cushion and backrest pads to
become very hot. The health of persons with
limited temperature sensitivity or a limited
ability to react to excessively high
temperatures may be affected or they may
even suffer burn-like injuries. There is a risk
of injury.
Therefore, do not switch the seat heating on
repeatedly. Driver's and front-passenger seat
Rear seats The three red indicator lamps in the button
indicate the heating level you have selected.
The system automatically switches down
from level
3to level 2after approximately
eight minutes.
The system automatically switches down
from level 2to level 1after approximately ten
minutes.
The system automatically switches off
approximately 35 minutes after it is set to
level 1.
X Make sure that the SmartKey is in position
1or 2in the ignition lock.
X To switch on: press button0002repeatedly
until the desired heating level is set.
X To switch off: press button0002repeatedly
until all the indicator lamps go out.
i If the battery voltage is too low, the seat
heating may switch off. Seats
109Seats, steering wheel and mirrors Z