2014 MERCEDES-BENZ M-Class oil

Problems with the transmission
Problem Possible causes/consequences and
0001 Solutions
The transmission has
problems shifting gear. The transmission is losing oil.
X
Have the transmission checked at a qualified specialist
workshop immediately. The acceleration ability
is deteriorating.
The transmission no
longer changes gear. The transmission is in emergency mode.
It is only possible to shift into
secondgear and reverse gear.
X Stop the vehicle.
X Shift the transmission to position P.
X Switch off the engine.
X Wait at least ten seconds before restarting the engine.
X Shift the transmission to position Dor R.
If D is selected, the transmission shifts into secondgear; ifRis
selected, the transmission shifts into reverse gear.
X Have the transmission checked at a qualified specialist
workshop immediately. Transfer case
! Performance tests may only be carried
out on a 2-axle dynamometer. The brake
system or transfer case could otherwise be
damaged. Contact a qualified specialist
workshop for a performance test.
! Because ESP ®
is an automatic system,
the engine and ignition must be switched
off (SmartKey in position 0or 1or Start/
Stop button in position 0or 1) when the
electric parking brake is being tested on a
brake dynamometer (maximum
10 seconds).
Braking triggered automatically by ESP ®
may seriously damage the brake system.
! Vehicles with 4MATIC must not be towed
with either the front or the rear axle raised,
as doing so will damage the transmission.
This section is only valid for vehicles with 4-
wheel drive (4MATIC). Power is always
transmitted to both axles. Refueling
Important safety notes
G
WARNING
Fuel is highly flammable. If you handle fuel
incorrectly, there is a risk of fire and
explosion.
You must avoid fire, open flames, creating
sparks and smoking. Switch off the engine
and, if applicable, the auxiliary heating before
refueling. G
WARNING
Fuel is poisonous and hazardous to health.
There is a risk of injury.
You must make sure that fuel does not come
into contact with your skin, eyes or clothing
and that it is not swallowed. Do not inhale fuel
vapors. Keep fuel away from children. Refueling
173Driving and parking
Z

G
WARNING
If the vehicle level is high, the vehicle center
of gravity is raised. This could cause the
vehicle to tip over more easily on uphill or
downhill gradients. There is arisk of an
accident.
Selec tthe lowest possible vehicle level.
When driving off-road, sand, mud and water,
possibly mixed with oil, for example, could get
into the brakes. This could result in a reduced
braking effect or in total brake failure and also
in increased wear and tear. The braking
characteristics change depending on the
material ingressing the brakes. Cleant he
brakes after driving off-road. If you detect a
reduced braking effect or grinding noises,
have the brake system checked in a qualified
specialist workshop as soon as possible.
Adapt your driving style to the different
braking characteristics.
Driving off-road increases the likelihood of
damage to the vehicle, which, in turn, can lead
to failure of the mechanical assembly or
systems. Adapt your driving style to suit the
terrain conditions. Drive carefully. Have
damage to the vehicle rectified immediately
at a qualified specialist workshop.
Do not switch to transmission position N
when driving off-road. You could lose control
of the vehicle if you attempt to brake using
the service brake. If the gradient is too steep,
drive backwards in reverse gear.
General notes Read this section carefully before driving your
vehicle off-road. Practice by driving over more
gentle off-road terrain first.
Familiarize yourself with the characteristics
of your vehicle and the gear shift operation
before driving through difficult terrain. The following driving systems are specially
adapted to off-road driving:
R
Off-road ABS (Y page 67)
R AIRMATIC package (vehicle level)
(Y page 207)
R DSR (Downhill Speed Regulation)
(Y page 246)
Observe the following notes:
R Stop the vehicle before starting to drive
along an off-road route.
R For vehicles with the AIRMATIC
package: select a vehicle level that is
suitable for the off-road terrain. To avoid
damaging the vehicle, make sure there is
always sufficient ground clearance.
R Check that items of luggage and loads are
stowed safely and are well secured
(Y page 337).
R Always keep the engine running and in gear
when driving on a downhill gradient.
Activate DSR (Y page 246).
R Always keep the doors, tailgate, windows
and sliding sunroof closed while driving.
R Adapt your speed to the terrain. The
rougher, steeper or more ruts on the
terrain, the slower your speed should be.
R Drive slowly and at an even speed through
the water. Ensure that a bow wave does not
form as you drive.
R Drive with extreme care on unfamiliar off-
road routes where visibility is poor. For
safety reasons, get out of the vehicle first
and survey the off-road route.
R Look out for obstacles, such as rocks,
holes, tree stumps and furrows.
R Check the depth of water before fording
rivers and streams.
R When fording, do not stop and do not
switch off the engine.
R On sand, drive quickly to overcome the
rolling resistance. Otherwise the vehicle's
wheels could become stuck in loose
ground. 188
Driving tipsDriving and parking

R
Do not jump with the vehicle as this will
interrupt the vehicle's propulsion.
R Always keep the engine running and in gear
when driving on a slope.
R Do not shift the automatic transmission to
transmission position N.
i Do not use the HOLD function when
driving off-road, on steep uphill or downhill
gradients or on slippery or loose surfaces.
The HOLD functio ncannot hold the vehicle
on such surfaces.
Checklist before driving off-road !
If the engine oil warning lamp lights up
while the vehicle is in motion, stop the
vehicle in a safe place as soon as possible.
Chec kthe engine oil level. The engine oil
warning lamp warning must not be ignored.
Continuing the journey while the symbol is
displayed could lead to engine damage.
X Engine oil level: check the engine oil level
and add oil if necessary.
When driving on steep gradients, the
engine oil level must be sufficiently high to
ensure a correct oil supply in the vehicle.
X DEF tank (BlueTEC vehicles): check the
level and top up if necessary (Y page 177).
X Tire-changing tool kit: check that the jack
is working and make sure you have the lug
wrench, a robust tow cable and a folding
spade in the vehicle.
X Wheels and tires: check the tire tread
depth and tire pressure.
X Check for damage and remove any foreign
objects, e.g. small stones, from the
wheels/tires.
X Replace any missing valve caps.
X Replace dented or damaged wheels.
X Rims: dented or bent rims can result in a
loss of tire pressure and damage the tire
bead. Therefore, check your rims before
driving off-road and replace them as
required. Checklist after driving off-road !
If you detect damage to the vehicle after
driving off-road, have the vehicle checked
immediately at a qualified specialist
workshop.
X Deactivate DSR (Y page 246).
X Vehicles with the AIRMATIC package:
lower the vehicle to a ride height suitable
for the road conditions, e.g. to the
highway/high-speed level.
X Cleant he headlamps and rear lights and
check for damage.
X Cleant he front and rear license plates.
X Cleant he wheels/tires with a water jet and
remove any foreign objects.
X Cleant he wheels, wheel housings and the
vehicle underside with a water jet; check
for any foreign objects and damage.
X Check whether twigs or other parts of
plants have become trapped. These
increase the risk of fire and can damage
fuel pipes, brake hoses or the rubber
bellows of the axle joints and propeller
shafts.
X After the trip, examine without fail the
entire undercarriage, wheels, tires, brakes,
bodywork structure, steering, chassis and
exhaust system for damage.
X After driving for extended periods across
sand, mud, gravel, water or in similarly dirty
conditions, have the brake discs, wheels,
brake pads/linings and axle joints checked
and cleaned.
X If you detect strong vibrations after off-road
travel, check for foreign objects in the
wheels and drive train and remove them if
necessary. Foreign objects can disturb the
balance and cause vibrations.
Driving over rough terrain places greater
demands on your vehicle than driving on
normal roads. After driving off-road, check
the vehicle. This allows you to detect damage
promptly and reduce the risk of an accident
to yourself and other road users. Driving tips
189Driving and parking Z

displayed in red in the multifunction
display.
X Press the 000Bbutton to save the setting. 0002
To fold the exterior mirrors in or out
If you have switched the Auto. MirrorFolding on and you fold the exterior mirrors
in using button 0002, they will not fold out
automatically (Y page 115).
You can then only fold out the exterior mirrors
using button 0002.
Restoring the factory settings X
Press the 0002or0005 button on the
steering wheel to select the Sett. menu.
X Press the 0004or0003 button to select the
Factory Setting submenu.
X Press 000Bto confirm.
The Reset All Settings? message
appears.
X Press the 0004or0003 button to select
No or
Yes .
X Press 000Bto confirm the selection.
If you select Yes , the multifunction display
shows a confirmation message.
For safety reasons, the Daytime RunningLights function in the
Lights submenu is
only reset if the vehicle is stationary. ON&OFFROAD menu
Example: multifunction display
X
Press the 0002or0005 button on the
steering wheel to select the ON&OFFROAD menu.
You can set the curren tsettings to appear in
the ON&OFFROAD menu:
R On-road program (Y page 243)
R Off-road program (Y page 248) AMG menu in AMG vehicles
AMG displays 0002
Digital speedometer
0003 Gear indicator
0023 Upshift indicator
0022 Engine oil temperature
0020 Coolant temperature
0021 Status indicator (indicator not available in
USA/Canada)
X Press 0002or0005 on the steering wheel
to select the AMG menu.
Upshift indicator UP 0023
indicates that the
engine has reached the overrevving range
when in the manual gearshift program.
Upshift indicator UP 0023
fades out other
messages until you have shifted up.
If the engine oil temperature is below 176 ‡
(80 †) the oil temperature is shown in blue. 278
Menus and submenusOn-board computer and displays

Display messages Possible causes/consequences and
0001 Solutions
0013
Check Engine Oil
At Next Refueling The engine oil level has dropped to the minimum level.
Aw
arning tone also sounds.
X Chec kthe oil level when next refueling, at the latest
(Y page 365).
X If necessary, add engine oil (Y page 366).
X Have the engine checked at a qualified specialist workshop if
engine oil needs to be added more often than usual.
! Avoid long journeys with too little engine oil. The engine will
otherwise be damaged.
Information on approved engine oils can be obtained from any
qualified specialist workshop or on the Internet at http://
bevo.mercedes-benz.com. 0013
Check Engine Oil
Level (Add 1 quart) AMG vehicles: the engine oil level is too low.
X
Check the oil level when next refueling, at the latest
(Y page 365).
X If necessary, add engine oil (Y page 366).
X Have the engine checked at a qualified specialist workshop if
engine oil needs to be added more often than usual.
! Avoid long journeys with too little engine oil. The engine will
otherwise be damaged.
Information on approved engine oils can be obtained from any
qualified specialist workshop or on the Internet at http://
bevo.mercedes-benz.com. 0012
Fuel Level Low The fuel level has dropped into the reserve range.
X
Refuel at the nearest gas station. 000A There is only a very small amount of fuel in the fuel tank.
X
Refuel at the nearest gas station without fail. 0012
Gas Cap Loose The fuel system pressure is too low. The fuel filler cap is not closed
correctly or the fuel system is leaking.
X
Check that the fuel filler cap is correctly closed.
If the fuel filler cap is not correctly closed:
X Close the fuel filler cap.
If the fuel filler cap is correctly closed:
X Visit a qualified specialist workshop. 300
Display messagesOn-board computer and displays

about various special offers at your
workshop.
R monthly status informatio ne-mail on oil
level, ai rpressure, maintenance, brakes,
etc. If applicable, you will receive
information on special offers in the e-mail.
USA only: this information can also be
called up under "Owners Online" at http://
www.mbusa.com.
Information on the data stored in the vehicle
(Y page 29).
Information on Roadside Assistance
(Y page 25).
Downloading routes Downloading routes allows you to transfer
and save predefined routes in the navigation
system. To do this, an SD memory card must
be inserted into the COMAND system. If no
SD memory card is inserted, you must insert
the card into the card slot on the COMAND
system before saving.
Ar
oute can be prepared and sent either by a
customer service representative or via the
mbrace portal on the Internet.
Each route can include up to 20 way points.
Once a route has been received by the
navigation system, you will see the has been saved to memory card.
Do you want to start route
guidance? message in the COMAND display.
The route is saved to the SD memory card.
X To start route guidance: selectYes .
An overview of the route is shown in the
display.
i If you select No , the saved route can be
called up later via the navigation menu.
X Select Start .
Route guidance is started.
i Downloaded and saved data can be called
up again in COMAND.
You can find further information in the
separate COMAND Operating Instructions. Speed alert You can define the upper speed limit, which
must not be exceeded by the vehicle.
If this selected speed is exceeded by the
vehicle, a message will be sent to the
Customer Assistance center. The Customer
Assistance center then forwards this
information to you.
You can select the way in which you receive
this information beforehand. Possible options
include text message, e-mail or an automated
call.
The data you receive contains the following
information:
R
the location where the speed limit was
exceeded
R the time at which the speed limit was
exceeded
R the selected speed limit which was
exceeded
Geo fencing Geo fencing allows you to select areas which
the vehicle should not enter or leave. You will
be informed if the vehicle crosses the
boundaries of the selected areas. You can
select the way in which you receive this
information beforehand. Possible options
include text message, e-mail or an automated
call.
The area can be determined as either a circle
or a polygon with a maximum of ten corners.
You can specify up to ten areas
simultaneously. Different settings are
possible for each area.
USA only: these settings can be called up
under "Owners Online" at http://
www.mbusa.com.
Alternatively, you can trigger an MB Info call
and inform the customer service
representative that you wish to activate geo
fencing.
Currently inactive areas can be activated by
text message. 358
FeaturesStowage and features

could otherwise damage the windshield
wipers or the hood. X
Make sure that the windshield wipers are
turned off.
X Pull release lever 0002on the hood.
The hood is released. X
Reach into the gap, pull hoo dcatch
handle 0003up and lift the hood.
If you lift the hood by approximately 15 in
(40 cm), the hood is opened and held open
automatically by the gas-filled strut.
Closing the hood X
Lowe rthe hood and let it fall from a height
of approximately 8 in (20 cm).
X Check that the hood has engaged properly.
If the hood can be raised slightly, it is not
properly engaged. Open it again and close
it with a little more force. Radiator
Vehicles with adiesel engine: do not cover
the radiator, for example with a winter front
or bug cover. The reading softhe on-board-
diagnostic system may otherwise be
inaccurate. Some of these readings are
required by law and must be accurate at all
times. Engine oil
General notes Depending on the driving style, the vehicle
consumes up to 0.9 US qts (0.8 l) of oil over
a distance of 600 miles (1000 km). The oil
consumption may be higher than this when
the vehicle is new or if you frequently drive at
high engine speeds.
Depending on the engine, the oil dipstick may
be in a different location.
When checking the oil level:
R park the vehicle on a level surface.
R the engine should be switched off for
approximately five minutes if the engine is
at normal operating temperature.
R if the engine is not at normal operating
temperature, e.g. if the engine was only
started briefly: wait about 30 minutes
before carrying out the measurement.
Checking the oil level using the oil
dipstick G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. Engine compartment
365Maintenance and care Z

Example: vehicles with a gasoline engine
Example: vehicles with a diesel engine
X
Pull oil dipstick 0002outoft he dipstick guide
tube.
X Wipe off oil dipstick 0002.
X Slowly slide oil dipstick 0002into the guide
tube to the stop, and take it out again.
If the level is between MIN mark 0023and
MAX mark 0003, the oil level is correct.
X If the oil level has dropped to MIN mark
0023 or below, add 1.1 US qt (1.0 liter) engine
oil.
Adding engine oil G
WARNING
Certain components in the engine
compartment, such as the engine, radiator
and parts of the exhaust system, can become
very hot. Working in the engine compartment
poses a risk of injury.
Where possible, let the engine cool down and
touch only the components described in the
following. G
WARNING
If engine oil comes into contact with hot
components in the engine compartment, it
may ignite. There is a risk of fire and injury.
Make sure that engine oil is not spilled next
to the filler neck. Let the engine cool down
and thoroughly clean the engine oil off the
components before starting the engine. H
Environmental note
When adding oil, take care not to spill any. If
oil enters the soil or waterways, it is harmful
to the environment.
! Only use engine oils and oil filters that
have been approved for vehicles with a
service system. You can obtain a list of the
engine oils and oil filters tested and
approved in accordance with the
Mercedes-Benz Specifications for Service
Products at any Mercedes-Benz Service
center.
Damage to the engine or exhaust system is
caused by the following:
R using engine oils and oil filters that have
not been specifically approved for the
service system
R replacing engine oil and oil filters after
the interval for replacement specified by
the service system has been exceeded
R using engine oil additives.
! Do not add too much oil. adding too much
engine oil can result in damage to the
engine or to the catalytic converter. Have
excess engine oil siphoned off. 366
Engine compartmentMaintenance and care