2014 MERCEDES-BENZ GL-Class malfunction

Sliding sunroof
................................. 99
Tailgate ............................................ 89
Reversing lamps (display message) 305
Roadside Assistance (breakdown) ....25
Roller sunblind Panorama roof with power tilt/
sliding pane l.................................. 100
Rear side windows .........................351
Roof carrier ........................................ 348
Roof lining and carpets (cleaning
guidelines) ......................................... 383
Roof load (maximum) ........................453
Route (navigation) see Route guidance (navigation)
Route guidance (navigation) ............277 S
Safety Child restraint systems ....................60
Occupant Classification System
(OCS) ............................................... 49
Safety system
see Driving safety systems
Seat belts
Adjusting the driver's and front-
passenger seat belt .........................57
Adjusting the height ......................... 58
Belt force limiters ............................ 59
Cleaning ......................................... 383
Correct usage .................................. 55
Emergency Tensioning Devices ....... .59
Fastening ......................................... 57
Important safety guidelines .............55
Releasing ......................................... 58
Safety guidelines ............................. 43
Switching belt adjustment on/off
(on-board computer) ......................285
Warning lamp ................................. 324
Warning lamp (function) ................... 58
Seats
Adjusting (electrically) ...................108
Adjusting the head restraint ..........108
Cleaning the cover .........................383
Correct driver's seat position ........106
Entry position (3rd row of seats) ....113
Exit position (3rd row of seats) ......114 Folding down/up (third row of
seats) ............................................
.111
Folding the 2nd row of seats
forward electrically ........................115
Folding the 2nd row of seats
forward manually ........................... 113
Folding the rear bench seat
forwards/back ............................... 344
Important safety notes ..................107
Overview ........................................ 107
Seat heating problem ....................118
Seat ventilation problem ................119
Storing settings (memory function) 125
Switching seat heating on/off .......116
Switching seat ventilation on/off ..118
Selector lever
Cleaning ......................................... 382
Sensors (cleaning instructions) .......380
Service menu (on-board computer) .282
Service products Brake fluid ..................................... 450
Coolant (engine) ............................ 450
DEF special additives .....................448
Engine oil ....................................... 449
Fuel ................................................ 446
Important safety notes ..................445
Refrigerant (air-conditioning
system) .......................................... 452
Washer fluid .................................. .451
Settings
Factory (on-board computer) .........286
On-board computer .......................282
Setting the air distribution ...............158
Setting the airflow ............................158
SETUP (on-board computer) .............287
Side impact air bag .............................47
Side marker lamp (display
message) ............................................ 305
Side windows Cleaning ......................................... 379
Convenience closing feature ............95
Convenience opening feature ..........95
Hinged side windows .......................94
Important safety information ...........93
Opening/closing .............................. 94
Overview .......................................... 93
Problem (malfunction) .....................98
Resetting ......................................... 96 Index
17

Sliding sunroof
Important safety notes ....................98
Opening/closing .............................. 99
Problem (malfunction) ...................103
Resetting ....................................... 100
see Panorama roof with power
tilt/sliding panel
SmartKey
Changing the battery .......................83
Changing the programming .............81
Checking the battery .......................83
Convenience closing feature ............96
Convenience opening feature ..........95
Display message ............................ 323
Door central locking/unlocking .......80
Important safety notes ....................80
Loss ................................................. 85
Mechanical key ................................ 82
Overview .......................................... 80
Positions (ignition lock) .................167
Problem (malfunction) .....................85
Starting the engine ........................169
Snow chains
Information .................................... 407
Snow drive program ....................... 255
Sockets
Center console .............................. 353
General notes ................................ 352
Luggage compartment ...................353
Rear compartment .........................353
Specialist workshop ............................ 28
Special seat belt retractor .................. 63
Speed, controlling see Cruise control
Speedometer
Digital ............................................ 276
In the Instrument cluster .................33
Segments ...................................... 273
Selecting the unit of measurement 282
see Instrument cluster
SRS (Supplemental Restraint
System)
Display message ............................ 299
Introduction ..................................... 43
Warning lamp ................................. 332
Warning lamp (function) ................... 43 Standing lamps
Display message ............................ 305
Switching on/off ........................... 131
Starting (engine) ................................ 169
STEER CONTROL .................................. 76
Steering (display message) ..............322
Steering wheel Adjusting (electrically) ...................120
Adjusting (manually). .....................119
Button overview ............................... 35
Buttons (on-board computer) ......... 273
Cleaning ......................................... 382
Important safety notes ..................119
Paddle shifters ............................... 177
Steering wheel heating ..................120
Storing settings (memory function) 125
Steering wheel heating
Problem (malfunction) ...................121
Switching on/off ........................... 120
Steering wheel paddle shifters ........177
Stopwatch (RACETIMER) ................... 287
Stowage areas ................................... 340
Stowage compartments Armrest (under) ............................. 342
Center console .............................. 342
Cup holders ................................... 348
Eyeglasses compartment ...............342
Glove box ...................................... .341
Important safety information .........341
Stowage net ................................... 343
Stowage net ....................................... 343
Stowage space Center console (rear) .....................342
Summer tires ..................................... 406
Sun visor ............................................ 350
Supplemental restraint system see SRS (Supplemental Restraint
System)
Surround lighting (on-board
computer) .......................................... 284
Suspension tuning AMG adaptive sport suspension
system ........................................... 221
SETUP (on-board computer) ..........287
SUV
(Sport Utility Vehicle) .......................2618
Index

Switching air-recirculation mode
on/off
................................................. 161T
Tachometer ........................................ 273
Tailgate Display message ............................ 321
Emergency unlocking .......................93
Important safety notes ....................89
Limiting the opening angle ...............92
Opening/closing (automatically
from inside) ...................................... 92
Opening/closing (automatically
from outside) ................................... 90
Opening/closing (from outside) .......90
Opening dimensions ......................453
Power closing .................................. 88
Tail lamps
Display message ............................ 304
Tank
see Fuel tank
Tank content
Fuel gauge ....................................... 33
Technical data
Capacities ...................................... 445
Emergency spare wheel .................441
Information .................................... 444
Tires/wheels ................................. 432
Trailer loads ................................... 457
Vehicle data ................................... 453
TELEAID
Call priority .................................... 359
Downloading destinations
(COMAND) ..................................... 359
Downloading routes .......................363
Emergency call .............................. 356
Geo fencing ................................... 363
Locating a stolen vehicle ...............362
MB info call button ........................358
Remote vehicle locking ..................361
Roadside Assistance button ..........358
Search & Send ............................... 360
Self-test ......................................... 356
Speed alert .................................... 363
System .......................................... 356
Triggering the vehicle alarm ........... 364 Vehicle remote malfunction
diagnosis
....................................... 362
Vehicle remote unlocking ..............361
Tele Aid
General notes ................................ 355
Telephone
Accepting a call ............................. 279
Display message ............................ 322
Menu (on-board computer) ............279
Number from the phone book ....... .280
Redialing ........................................ 280
Rejecting/ending a call .................279
Temperature
Coolant .......................................... 272
Coolant (on-board computer) ......... 287
Engine oil (on-board computer) ...... 287
Outside temperature ..................... .273
Setting (climate control) ................157
Theft deterrent systems
ATA (Anti-Theft Alarm system) .........77
Immobilizer ...................................... 77
Through-loading ................................ 343
Time see separate operating instructions
Timing (RACETIMER) .........................287
TIREFIT kit .......................................... 388
Tire pressure Calling up (on-board computer) .....412
Checking manually ........................411
Display message ............................ 318
Important safety notes ..................412
Maximum ....................................... 410
Notes ............................................. 409
Not reached (TIREFIT) ....................390
Reached (TIREFIT) ..........................390
Recommended ............................... 408
Tire pressure loss warning
system General notes ................................ 411
Important safety notes ..................411
Restarting ...................................... 412
Tire pressure monitoring system
Checking the tire pressure
electronically ................................. 414
Function/notes ............................. 412
General notes ................................ 412
Important safety notes ..................413
Restarting ...................................... 415 Index
19

Vehicle emergency locking
................88
Vehicle identification number see VIN
Vehicle identification plate ..............444
Vehicle level AMG adaptive sport suspension
system ........................................... 221
Vehicle level (display message) .......310
Vehicle maintenance see ASSYST PLUS
Vehicle tool kit .................................. 386
Video Operating the DVD ......................... 279
VIN ...................................................... 444W
Warning and indicator lamps ABS ................................................ 327
Brakes ........................................... 326
Check Engine ................................. 333
Coolant .......................................... 334
Distance warning ........................... 336
DISTRONIC PLUS ........................... 336
ESP ®
.............................................. 329
ESP ®
OFF ....................................... 330
Overview .......................................... 34
PASSENGER AIRBAG OFF ................49
Reserve fuel ................................... 333
Seat belt ........................................ 324
SRS ................................................ 332
Tire pressure monitor ....................337
Warranty .............................................. 24
Washer fluid Display message ............................ 322
Wheel and tire combination
see Tires
Wheel bolt tightening torque ...........432
Wheel chock ...................................... 428
Wheels Changing a wheel .......................... 427
Checking ........................................ 405
Cleaning ......................................... 379
Cleaning (warning) .........................428
Emergency spare wheel .................439
Important safety notes ..................404
Interchanging/changing ................427
Mounting a new wheel ...................431Mounting a wheel
.......................... 428
Overview ........................................ 404
Removing a wheel ..........................431
Storing ........................................... 428
Tightening torque ........................... 432
Wheel size/tire size .......................432
Window curtain air bag
Display message ............................ 300
Operation ........................................ .48
Windows
see Side windows
Windshield
Defrosting ...................................... 159
Infrared reflective .......................... 367
Windshield washer fluid
see Windshield washer system
Windshield washer system
Adding washer fluid .......................374
Notes ............................................. 451
Windshield wipers
Problem (malfunction) ...................143
Rear window wiper ........................141
Replacing the wiper blades ............141
Switching on/off ........................... 140
Winter driving
Slippery road surfaces ...................196
Snow chains .................................. 407
Winter operation
General notes ................................ 406
Overview ........................................ 406
Radiator cover ............................... 371
Snow drive program ....................... 255
Winter tires
M+S tires ....................................... 406
Wiper blades
Cleaning ......................................... 379
Important safety notes ..................141
Replacing ....................................... 141
Replacing (rear window) ................142
Replacing (windshield )................... 141
Wooden trim (cleaning instructions) 382
Workshop see Qualified specialist workshop Z
ZONE function Switching on/off ........................... 15922
Index

Have aftermarket accessories installed at
a qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not been approved by Mercedes.
This could lead to malfunctions in safety-
relevant systems, e.g. the brake system. Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been
specifically developed, manufactured or
selected for and adapted to Mercedes-Benz
vehicles. Only genuine Mercedes-Benz parts
should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers
maintain a supply of genuine Mercedes-Benz
parts for necessary service and repair work.
In addition, strategically located parts
delivery centers provide quick and reliable
parts service.
Always specify the vehicle identification
number (VIN) when ordering genuine
Mercedes-Benz parts (Y page 444).Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are
possible. Bear in mind that your vehicle may
not feature all functions described here. This
also applies to safety-relevant systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. The original purchase agreement lists all
systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-Benz Center.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle.
Service and vehicle operation
Warranty
The implied warranty for your vehicle applies
in accordance with the warranty terms and
conditions in the Service and Warranty
Information booklet.
Your authorized Mercedes-Benz Center will
replace and repair all factory-installed parts
in accordance with the following warranty
terms and conditions:
R New Vehicle Limited Warranty
R Emission System Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control System Warranty
R State warranty enforcement laws (lemon
laws)
Replacement parts and accessories are
covered by the Mercedes-Benz Parts and
Accessories warranties. These are available
at any authorized Mercedes-Benz Center.
i Should you lose your Service and
Warranty Information booklet, have an
authorized Mercedes-Benz Center arrange
for a replacement. The new Service and
Warranty Information booklet will be
posted to you. 24
Introduction

Information for customers in
California
Under California law you may be entitled to a
replacement of your vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada). You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372 )or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
25 Z

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plan to operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Sports Utility Vehicle
G
WARNING
Due to the high center of gravity, the vehicle
may start to skid and roll over in the event of an abrupt steering maneuver and/or when
the vehicle's speed is not adapted to the road
conditions. There is a risk of an accident.
Always adapt your speed and driving style to
the vehicle's driving characteristics and to the
prevailing road and weather conditions.
Utility vehicles have a significantly higher
rollover rate than other types of vehicles.
Failure to operate this vehicle safely may
result in an accident, rollover of the vehicle,
and severe or fatal injury.
In a rollover crash, an unbelted person is
significantly more likely to die than a person
wearing a seat belt.
You and all vehicle occupants should always
wear your seat belts. Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect. You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with 26
Introduction

Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 575 pursuant to the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov ; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
about the proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the
Mercedes-Benz Limited Warranty or by the
New or Used-Vehicle Warranty. Data stored in the vehicle
Data recording
This vehicle is capable of recording diagnostic
information relating to vehicle operation,
malfunctions, and user settings. This may
include information about the performance or
status of various systems, including but not
limited to, engine, throttle, steering or brake
systems, that is stored and can be read out
with suitable devices, particularly when the
vehicle is serviced. The data obtained is used
to properly diagnose and service your vehicle
or to further optimize and develop vehicle
functions. COMAND/mbrace (Canada: TELEAID)
If the vehicle is equipped with COMAND or
mbrace, additional data about the vehicle’s
operation, the use of the vehicle in certain
situations, and the location of the vehicle may
be compiled through COMAND or the mbrace
system.
For additional information please refer to the
COMAND User Manual and/or the mbrace
Terms and Conditions. Event data recorders
This vehicle is equipped with an event data
recorder (EDR). The main purpose of an EDR
is to record data that will assist in
understanding how a vehicle’s systems
performed in certain crash or near crash-like
situations, such as during air bag deployment
or when hitting a road obstacle. The EDR is
designed to record data related to vehicle
dynamics and safety systems for a short
period of time, typically 30 seconds or less.
The EDR in this vehicle is designed to record
such data as:
R how various systems in your vehicle are
operating
R whether or not the driver and passenger
seat belts are fastened Introduction
29 Z