2014 MERCEDES-BENZ GL-Class ESP

shows the
Connecting Call
Connecting Call message.
The audio system is muted.
If a connection can be made, the Call
Call
Connected
Connected message appears in the
multifunction display.
If a mobile phone network and GPS reception
are available, the system transfers data to the
Mercedes-Benz Customer Assistance Center,
for example:
R Current location of the vehicle
R Vehicle identification number
i The audio system or COMAND display
indicates that a call is active. During the
call, you can change to the navigation menu
by pressing the NAVI button on COMAND,
for example.
Voice output is not available.
A voice connection is established between
the Mercedes-Benz Customer Assistance
Center and the vehicle occupants.
You receive information about operating your
vehicle, about the nearest authorized
Mercedes-Benz Center and about other
products and services from Mercedes-Benz.
USA only: you can find further information on
the mbrace system under "Owners Online" at
http://www.mbusa.com.
i The system has not been able to initiate
an MB Info call, if:
R the indicator lamp in MB Info call
button :is flashing continuously.
R no voice connection to the Mercedes-
Benz Customer Assistance Center was
established.
This can occur if the relevant mobile phone
network is not available, for example.
The Call Failed Call Failed message appears in the
multifunction display. X
To end a call: press the~button on the
multifunction steering wheel.
or
X Press the corresponding button for ending
a phone call on the audio system or on
COMAND.
Call priority When service calls are active, e.g. Roadside
Assistance or MB Info calls, an emergency
call can still be initiated. In this case, an
emergency call will take priority and override
all other active calls.
The indicator lamp of the respective button
flashes until the call is ended.
An emergency call can only be terminated by
the Mercedes-Benz Customer Assistance
Center.
All other calls can be ended by pressing:
R
the ~ button on the multifunction
steering wheel
R the corresponding button on the audio
system or on COMAND for ending a
telephone call
i When a call is initiated, the audio system
is muted. The mobile phone is no longer
connected to COMAND. However, if you
want to use your mobile phone, do so only
when the vehicle is stationary and in a safe
location.
Downloading destinations in COMAND Downloading destinations
Downloading destinations gives you access
to a database with over 15 million points of
interest (POIs). These can be downloaded on
the navigation system in your vehicle. If you
know the destination, the address can be
downloaded. Alternatively, you can obtain the
location of Points of Interest (POIs)/
important destinations in the vicinity.
Furthermore, you can download routes with
up to 20 way points. Features
359Stowage and features Z

You are prompted to confirm route guidance
to the address entered.
The system calculates the route and
subsequently starts the route guidance with
the address entered.
i If you select No
No, the address can be saved
in the address book.
i The destination download function is
available if the relevant mobile phone
network is available and data transfer is
possible.
i The destination download function can
only be used if the vehicle is equipped with
a navigation system.
Route Assistance
This service is part of the mbrace PLUS
Package and cannot be purchased
separately.
i You can also use the Route Assistance
function if your vehicle is not equipped with
a navigation system.
Within the framework of this service, you
receive a professional and reliable form of
navigation support without having to leave
your vehicle.
The customer service representative finds a
suitable route depending on your vehicle's
current position and the desired destination.
You will then be guided live through the
current route section.
Search & Send General notes
i
To use "Search & Send", your vehicle
must be equipped with mbrace and a
navigation system. Additionally, an mbrace
service subscription must be completed.
"Search & Send" is a destination entry
service. A destination address which is found
on Google Maps ®
can be transferred via
mbrace directly to your vehicle's navigation
system. Specifying and sending the destination
address
X
Go to the website http://
www.maps.google.com and enter a
destination address into the entry field.
X To send the destination address to the
e-mail address of your mbrace
account: click on the corresponding
button on the website.
i Example:
If you select 'Send to vehicle' and then
'Mercedes-Benz', the destination address
will be sent to your vehicle.
X When the "Send" dialog window appears:
Enter the e-mail address you specified
when setting up your mbrace account into
the corresponding field.
X Click "Send".
i Information on specific commands such
as "Address entry" or "Send" can be found
on the website.
Calling up destination addresses
X Switch on the ignition.
The destination address is loaded into the
vehicle's navigation system.
A display message appears, asking
whether navigation should be started.
X Select Yes
Yes by turning cVdor sliding
XVY the COMAND controller and press
W to confirm.
The system calculates the route and
subsequently starts the route guidance
with the address entered.
i If you select No No, the address can be saved
in the address book.
i If you have sent more than one
destination address, each individual
destination must be confirmed separately.
i Destination addresses are loaded in the
same order as the order in which they were
sent. 360
FeaturesStowage and features

If you own multiple Mercedes-Benz
vehicles with mbrace and activated mbrace
accounts:
If multiple vehicles are registered under the
same e-mail address, the destination will
be sent to all the vehicles.
Vehicle remote opening You can use the vehicle remote opening if you
have unintentionally locked your vehicle and
a replacement SmartKey is not available.
The vehicle can be opened by the Mercedes-
Benz Customer Assistance Center.
The vehicle can be immediately opened
remotely within four days of the ignition being
turned off. After this time, the remote
unlocking may be delayed by 15 to 60
minutes. After 30 days, the vehicle can no
longer be opened remotely.
X Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-
MERCedes (1-800-367-6372) or
1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
X Return to your vehicle at the time agreed
upon with the Mercedes-Benz Customer
Assistance Center.
USA only: alternatively, the vehicle can be
opened via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i Vehicle remote opening is only possible if
the corresponding mobile phone network
is accessible. Vehicle remote closing The remote closing feature can be used when
you have forgotten to lock the vehicle and you
are no longer nearby.
The vehicle can then be locked by the
Mercedes-Benz Customer Assistance Center.
The vehicle can be immediately remotely
locked within four days of the ignition being
turned off. After this time, the remote closing
may be delayed by 15 to 60 minutes. After
30 days the vehicle can no longer be closed
remotely.
X
Contact the following service hotlines:
R
USA: Mercedes-Benz Customer
Assistance Center at 1-800-FOR-
MERCedes (1-800-367-6372) or
1-866-990-9007
R Canada: Customer Service at
1-888-923-8367
You will be asked for your password.
The next time you are inside the vehicle and
you switch on the ignition, the Doors Doors
Locked Remotely
Locked Remotely message appears in the
multifunction display.
USA only: alternatively, the vehicle can be
locked via:
R the Internet, under the "Owners Online"
section
R the telephone application (e.g. iPhone ®
,
Blackberry)
To do this, you will need your identification
number and password.
i The vehicle remote closing feature is
available when the relevant mobile phone
network is available and data connection is
possible. Features
361Stowage and features Z

Garage door remote control
Ais not
included with the integrated garage door
opener.
X Turn the SmartKey to position 2in the
ignition lock (Y page 167).
X Select one of buttons ;to? to use to
control the garage door drive.
X To start programing mode: press and
hold one of buttons ;to? of the
integrated garage door opener.
The garage door opener is now in
programing mode. After a short time,
indicator lamp :lights up yellow.
Indicator lamp :lights up yellow as soon
as button ;,=or? is programed for the
first time. If the selected button has already
been programed, indicator lamp :will
only light up yellow after ten seconds have
elapsed.
X Release button ;,=or?. Indicator
lamp :flashes yellow.
X To program the remote control: point
garage door remote control Atowards
buttons ;to? on the rear-view mirror at
a distance of 2 to 8 inches (5 to 20 cm).
X Press and hold button Bon remote control
A until indicator lamp :lights up green.
When indicator lamp :lights up green:
programing is finished.
When indicator lamp :flashes green:
programing was successful. The next step
is to synchronize the rolling code.
X Release button Bon remote control Afor
the garage door drive system.
If indicator lamp :lights up red: repeat
the programing procedure for the
corresponding button on the rear-view
mirror. When doing so, vary the distance
between remote control Aand the rear-
view mirror.
The required distance between remote
control Aand the integrated garage door
opener depends on the garage door drive
system. Several attempts might be necessary. You should test every position
for at least 25 seconds before trying
another position.
Synchronizing the rolling code
Pay attention to the "Important safety notes"
(Y page 364).
If the garage door system uses a rolling code,
you will also have to synchronize the garage
door system with the integrated garage door
opener in the rear-view mirror. To do this you
will need to use the programing button on the
door drive control panel. The programing
button may be placed at different locations
depending on the manufacturer. It is usually
located on the door drive unit on the garage
ceiling.
Familiarize yourself with the garage door
drive operating instructions, e.g. under
"Programing of additional remote controls",
before carrying out the following steps.
Your vehicle must be within reach of the
garage door or exterior gate drive. Make sure
that neither your vehicle nor any persons/
objects are present within the sweep of the
door or gate.
X Turn the SmartKey to position 2in the
ignition lock (Y page 167).
X Get out of the vehicle.
X Press the programing button on the door
drive unit.
Usually, you now have 30 seconds to
initiate the next step.
X Get into the vehicle.
X Press previously programed button ;,=
or ? of the integrated garage door opener
until the door closes.
The rolling code synchronization is then
complete.
Notes on programing the remote control
Canadian radio frequency laws require a
"break" (or interruption) of the transmission
signals after broadcasting for a few seconds.
Therefore, these signals may not last long
enough for the integrated garage door Features
365Stowage and featu res Z

opener. The signal is not recognized during
programing. Comparable with Canadian law,
some U.S. garage door openers also feature
a "break".
Proceed as follows:
R if you live in Canada
R if you have difficulties programing the
garage door opener (regardless of where
you live) when using the programing steps
X Press and hold one of buttons ;to? on
the integrated garage door opener.
After a short time, indicator lamp :lights
up yellow.
X Release the button.
Indicator lamp :flashes yellow.
X Press button Bof garage door remote
control Afor two seconds, then release it
for two seconds.
X Press button Bagain for two seconds.
X Repeat this sequence on button Bof
remote control Auntil indicator lamp :
lights up green.
When indicator lamp :lights up green:
programing is finished.
When indicator lamp :flashes green:
programing was successful. The next step
is to synchronize the rolling code.
X Release button Bof remote control Aof
the garage door drive.
If indicator lamp :blinks red: repeat the
programing process for the corresponding
button on the rear-view mirror. When doing
so, vary the distance between remote
control Aand the rear-view mirror.
The required distance between remote
control Aand the integrated garage door
opener depends on the garage door drive
system. Several attempts might be
necessary. You should test every position
for at least 25 seconds before trying
another position. Problems when programing
If you are experiencing problems programing
the integrated garage door opener on the
rear-view mirror, take note of the following
instructions:
R
Check the transmitter frequency used by
garage door drive remote control Aand
whether it is supported. The transmitter
frequency can usually be found on the back
of the garage door drive remote control.
The integrated garage door opener is
compatible with devices that have units
which operate in the frequency range of
280 to 433 MHz.
R Replace the batteries in garage door
remote control A. This increases the
likelihood that garage door remote control
A will transmit a strong and precise signal
to the integrated garage door opener in the
rear-view mirror.
R When programing, hold remote control A
at varying distances and angles from the
button that you are programing. Try various
angles at a distance between 2and
12 inches (5to 30 cm) or at the same angle
but at varying distances.
R If another remote control for the same
garage door drive is available, repeat the
same programing steps with this remote
control. Before performing these steps,
make sure that new batteries have been
installed in garage door drive remote
control A.
R Note that some remote controls only
transmit for a limited amount of time (the
indicator lamp on the remote control goes
out). Press button Bon remote control
A again before transmission ends.
R Align the antenna cable of the garage door
opener unit. This can improve signal
reception/transmission. 366
FeaturesStowage and features

Opening/closing the garage door
After it has been programed, the integrated
garage door opener performs the function of
the garage door system remote control.
Please also read the operating instructions
for the garage door system.
X Turn the SmartKey to position 2in the
ignition lock (Y page 167).
X Press button ;,=or? which you have
programed to operate the garage door.
Garage door system with a fixed code:
indicator lamp :lights up green.
Garage door system with a rolling code:
indicator lamp :flashes green.
The transmitter will transmit a signal as long
as the button is pressed. The transmission is
halted after a maximum of ten seconds and
indicator lamp :lights up yellow. Press
button ;,=or? again if necessary.
Clearing the memory Make sure that you clear the memory of the
integrated garage door opener before selling
the vehicle.
X Turn the SmartKey to position 2in the
ignition lock (Y page 167).
X Press and hold buttons ;and ?.
The indicator lamp initially lights up yellow
and then green.
X Release buttons ;and ?.
The memory of the integrated garage door
opener in the rear-view mirror is cleared. Floormats
G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
Floormat on the driver's side (example)
X
Driver's seat/front-passenger seat:
slide the respective seat back.
X Rear seats: slide the respective seat
forwards.
X To install: place the floormat in the
footwell.
X Press studs :onto retainers ;.
X To remove: pull the floormat from
retainers ;.
X Remove the floormat. Infrared reflective windshield
The infrared reflecting glass prevents the
vehicle interior from becoming too hot. It also
blocks radio waves up into the gigahertz
range. Features
367Stowage and features Z

R
use in mountainous terrain or on poor road
surfaces
R if the engine is often left idling for long
periods
Under these or similar conditions, have, for
example, the air filter, engine oil and oil filter
replaced or changed more frequently. Under
arduous operating conditions, the tires must
be checked more often. Further information
can be obtained at a qualified specialist
workshop, e.g. an authorized Mercedes-Benz
Center.
Driving abroad An extensive Mercedes-Benz Service network
is also available in other countries. You can
obtain further information from any
authorized Mercedes-Benz Center. Care
General notes
H
Environmental note
Dispose of empty packaging and cleaning
cloths in an environmentally responsible
manner.
! For cleaning your vehicle, do not use any
of the following:
R dry, rough or hard cloths
R abrasive cleaning agents
R solvents
R cleaning agents containing solvents
Do not scrub.
Do not touch the surfaces or protective
films with hard objects, e.g. a ring or ice
scraper. You could otherwise scratch or
damage the surfaces and protective film.
! Do not park the vehicle for an extended
period straight after cleaning it, particularly
after having cleaned the wheels with wheel
cleaner. Wheel cleaners could cause
increased corrosion of the brake discs and
brake pads/linings. For this reason, you should drive for a few minutes after
cleaning. Braking heats the brake discs and
the brake pads/linings, thus drying them.
The vehicle can then be parked.
Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. There is a risk of an accident.
After the vehicle has been washed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! If DISTRONIC PLUS or the HOLD function
is activated, the vehicle brakes
automatically in certain situations. To
prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similar situations:
R when towing the vehicle
R in the car wash
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts.
! Make sure that:
R the side windows and the sliding sunroof
are fully closed.
R the ventilation/heating is switched off
(the OFF button has been pressed).
R the windshield wiper switch is in position
0.
Otherwise, the vehicle might be damaged.
! In car washes with a towing mechanism,
make sure that the automatic transmission 376
CareMaintenance and care

i
If you drive at speeds above 20 mph
(30 km/h) or with the SmartKey in position
0 or 1in the ignition lock, the cover of the
360° camera closes automatically.
Cleaning the exhaust pipe !
Do not clean the exhaust pipe with acid-
based cleaning agents such as sanitary
cleansers or wheel cleaners.
Impurities combined with the effects of road
grit and corrosive environmental factors may
cause flash rust to form on the surface. You
can restore the original shine of the exhaust
pipe by cleaning it regularly, especially in
winter and after washing.
X Clean the exhaust pipe with a chrome care
product tested and approved by Mercedes-
Benz.
Cleaning the trailer tow hitch H
Environmental note
Dispose of rags soaked in oil and grease in an
environmentally responsible manner.
! Do not clean the ball coupling with a
power washer. Do not use solvents.
! Please note the care instructions in the
trailer coupling manufacturer's operating
instructions. The ball coupling must be cleaned if it
becomes dirty or corroded.
X
Remove rust on the ball of the ball coupling,
e.g. with a wire brush.
X Remove dirt with a clean, lint-free cloth or
a brush.
X After cleaning, lightly oil or grease ball
coupling :.
X Check that the vehicle's trailer tow hitch is
working properly.
i You can also have the maintenance work
on the ball coupling and the trailer tow hitch
carried out by a qualified specialist
workshop. Interior care
Cleaning the display !
For cleaning, do not use any of the
following:
R alcohol-based thinner or gasoline
R abrasive cleaning agents
R commercially-available household
cleaning agents
These may damage the display surface. Do
not put pressure on the display surface
when cleaning. This could lead to
irreparable damage to the display.
X Before cleaning the display, make sure that
it is switched off and has cooled down.
X Clean the display surface using a
commercially available microfiber cloth
and TFT/LCD display cleaner.
X Dry the display surface using a dry
microfiber cloth.
Cleaning Night View Assist Plus !
Never clean the camera lens. When
cleaning the field of vision of the driving
systems, make sure that you do not spray
glass cleaner on the camera lens. If the Care
381Maintenance and care Z