2014 MERCEDES-BENZ E-Class CABRIOLET soft

Problems with the seat heating
Problem Possible causes/consequences and
0001 Solutions
The seat heating has
switched off
prematurely or cannot
be switched on. The on-board voltage is too low because too many electrical
consumers are switched on.
X
Switch off electrical consumers that you do not need, such as
the rear window defroster or interior lighting.
Once the battery is sufficiently charged, the seat heating will
switch back on automatically. Switching the seat ventilation on/off
Activating/deactivating Driver's and front-passenger seat
The three blue indicator lamps in the buttons
indicate the ventilation level you have
selected.
X Turn the SmartKey to position 1or 2in the
ignition lock (Y page 165).
X To switch on: press button0002repeatedly
until the desired ventilation level is set.
X To switch off: press button0002repeatedly
until all the indicator lamps go out.
i If the battery voltage is too low, the seat
ventilation may switch off.
i Coupe: you can open the side windows
and the panorama roof with power tilt/
sliding panel using the "Convenience
opening" feature (Y page 96). The seat
ventilation of the driver's seat
automatically switches to the highest level. Cabriolet: you can open the soft top and the
rear side windows with the SmartKey
(Y
page 101). The seat ventilation of the
driver's seat automatically switches to the
highest level. Seats
123Seats, steering wheel and mirrors Z

windows and panorama roof with power tilt/
sliding panel closed.
Cabriolet: optimum operatio nofthe residual
heat function is only achieved when the soft
top is closed.
Activating/deactivating X
Turn the SmartKey to position 0in the
ignition lock or remove it (Y page 165).
X To activate: press the0002button.
The indicator lamp above the 0002button
lights up.
i If the residual heat function is activated,
the windows may fog up on the inside.
i The blower will run at a low speed
regardless of the airflow setting.
i If you activate the residual heat function
at high temperatures, only the ventilation
will be activated. The blower runs at
medium speed.
X To deactivate: press the0002button.
The indicator lamp above the 0002button
goes out.
Residual heat is deactivated automatically:
R after approximately 30 minutes
R when the ignition is switched on
R if the battery voltage drops Setting the air vents
Important safety notes
G
WARNING
Very hot or very cold air can flow from the air
vents.T his could result in burns or frostbite in
the immediate vicinity of the air vents. There
is a risk of injury.
Make sure that all vehicle occupants always
maintain a sufficient distance to the air
outlets. If necessary, redirect the airflow to
another area of the vehicle interior. In order to ensure the direct flow of fresh air
through the air vents into the vehicle interior,
please observe the following notes:
R
keep the air inlet between the windshield
and the hood free of blockages, such as ice,
snow or leaves.
R never cover the air vents or air intake grilles
in the vehicle interior. Setting the center air vents
0002
Center air vent, left
0003 Center air vent, right
0023 Center vent thumbwheel, right
0022 Center vent thumbwheel, left
X To open/close: turn thumbwheels 0023
and 0022up or down. Setting the side air vents
0002
Defroster vent
0003 Side air vent
0023 Control for side air vent Setting the air vents
159Climate control Z

Display messages Possible causes/consequences and
0001 Solutions
0006
Trunk Partition
Open Cabriolet: the trunk partition is open.
X
Close the trunk partition (Y page 106).0002
Power Steering
Malfunction See
Operator's Manual The powe
rsteering is malfunctioning.
Aw arning tone also sounds.
G WARNING
You will need to use more force to steer.
There is a ris kofanaccident.
X Check whethe ryou are able to apply the extra force required.
X If you are able to steer safely: carefully drive on to a qualified
specialist workshop.
X If you are unable to steer safely: do not drive on. Contact the
nearest qualified specialist workshop. Phone No Service Your vehicle is outside the network provider's transmitter/
receiver range.
X Wait until the mobile phone operational readiness symbol
appears in the multifunction display. 0007
Convertible Top
Operation possible
to 25 mph If you drive at speeds of more than 25 mph (40 km/h)
, you cannot
open or close the soft top.
X Fully open or close the soft top (Y page 100).0007
Convertible Top
Opening/Closing
Not Finished The soft top is not fully opened or closed. The hydraulics are
depressurized.
X
Fully open or close the soft top (Y page 100).0007
Open/Close
Convertible Top
Completely The roof is not locked.
If you drive at speeds of more than 25 mph (40 km/
h), you cannot
open or close the soft top.
X Pull over and stop the vehicle safely as soon as possible, paying
attention to road and traffic conditions.
X Push or pull the soft-top switch until the soft top is fully open or
closed (Y page 100). 0007
Start Engine See
Operator's Manual The on-board voltage is too low.
X
Start the engine. Display messages
273On-board computer and displays Z

Display messages Possible causes/consequences and
0001 Solutions
The sof
ttop has been opened and closed several times in a row.
The soft-top drive has been switched off automatically for safety
reasons.
You can open and close the soft top again after approximately ten
minutes.
X Switch off the ignition and turn it back on.
X Repeat the opening or closing procedure (Y page 100).001C
Check Washer Fluid The washer fluid level in the washer fluid reservoir has dropped
below the minimum.
X
Add washer fluid (Y page 315).SmartKey
Display messages Possible causes/consequences and
0001 Solutions
0001
Key Does Not
Belong to Vehicle You have put the wrong SmartKey in the ignition lock.
X
Use the correct SmartKey. 0001
Take
Your Key from
Ignition The SmartKey is in the ignition lock.
X
Remove the SmartKey. 0001
Obtain a New Key The SmartKey needs to be replaced.
X
Visit a qualified specialist workshop. 0001
Replace
Key Battery The batteries of the KEYLESS-GO key are discharged.
X
Change the batteries (Y page 85).0001
Don't Forget Your
Key The display message is shown for a maximum of 60 seconds and
is only a reminder.
You have opened the driver's door with the engine switched off.
The KEYLESS-GO key is not in the ignition lock.
X
Remember to take the KEYLESS-GO key with you when you
leave the vehicle. 274
Display messagesOn-board computer and displays

R
Always store objects so tha tthey cannot be
flung around in these or in similar
situations.
R Always make sure that objects do not
protrude from stowage compartments,
parcel nets or stowage nets.
R Close lockable stowage compartments
while driving.
R Stow and secure objects that are heavy,
hard, pointy, sharp-edged, fragile or too
large in the trunk.
Observe the loading guidelines (Y page 288).
Glove box X
To open: pull handle 0002and open glove box
flap 0003.
X To close: fold glove box flap 0003upwards
until it engages.
i The glove box can be ventilated
(Y page 160). The glove box can only be locked and
unlocked using the mechanical key. X
To lock: insert the mechanical key into the
lock and turn it 90° clockwise to position
0007.
X To unlock: insert the mechanical key into
the lock and turn it 90° counter-clockwise
to position 0006.
Stowage compartment in the center
console X
Briefly press trim 0003in the direction of the
arrow.
Cover 0002swings upwards.
Stowage compartment under the
armrest X
To open: press left-hand button 0003or right-
hand button 0002.
The stowage compartmento pens.
i Coupe: instead of a soft top switch, an
additional stowage compartment can be
found in front of the armrest.
i Depending on the vehicle's equipment, a
USB connection and an AUX IN connection Stowage areas
289Stowage and features Z

Regular care of your vehicle is a condition for
retaining the quality in the long term.
Use care products and cleaning agents
recommended and approved by Mercedes-
Benz. Washing the vehicle and cleaning the
paintwork
Automatic car wash G
WARNING
Braking efficiency is reduced after washing
the vehicle. There is a ris kofanaccident.
After the vehicle has bee nwashed, brake
carefully while paying attention to the traffic
conditions until full braking power is restored.
! If DISTRONIC PLUS or th eHOLD function
is activated, the vehicle brakes
automatically in certain situations. To
prevent damage to the vehicle, deactivate
DISTRONIC PLUS and the HOLD function in
the following or other similars ituations:
R when towing the vehicle
R in the car wash
! Preferably use automatic car washes with
adjustable high-pressure pre-cleaning. This
corresponds with the specification for the
Cabriolet program. In car washes that use
high water pressures, there is a risk that a
small amoun tofwaterm ay leak into the
vehicle.
! Cabriolet: do not treat the vehicle with
hot wax under any circumstances.
! Cabriolet: pull the SmartKey out of the
ignition loc kwhen washing the vehicle. This
ensures that the wind deflector on the
windshield is retracted. The wind deflector
may otherwise be damaged.
! Never clean your vehicle in a Touchless
Automatic Car Wash as these use special
cleaning agents. These cleaning agents can
damage the paintwork or plastic parts. !
Make sure that:
R the side windows and the sliding sunroof
or soft top are fully closed.
R the ventilation/heating is switched off
(the OFF button has been pressed).
R the windshield wiper switch is in position
0.
Otherwise, the vehicle might be damaged.
! In car washes with a towing mechanism,
make sure that the automatic transmission
is in transmission position N, otherwise the
vehicle could be damaged.
R Vehicles with a SmartKey:
Do not remove the SmartKey from the
ignition lock. Do not open the driver's
door or front-passenger door when the
engine is switched off. Otherwise, the
automatic transmission selects park
position Pautomatically and locks the
wheels. You can prevent this by shifting
the automatic transmission to N
beforehand.
R Vehicles with KEYLESS-GO:
Do not open the driver's door or front-
passenger door when the engine is
switched off. Otherwise, the automatic
transmission selects park position P
automatically and locks the wheels.
Observe the following to make sure that the
automatic transmission stays in position N:
X Make sure the vehicle is stationary and the
ignition is switched off.
X Turn the SmartKey to position 2in the
ignition lock (Y page 165).
Use the SmartKey instead of the Start/
Stop button on vehicles with KEYLESS-GO.
X Depress and hold the brake pedal.
X Shift the automatic transmission to
position N.
X Release the brake pedal.
X Release the parking brake.
X Switch off the ignition and leave the
SmartKey in the ignition lock. 318
CareMaintenance and care

You can wash the vehicle in an automatic car
wash from the very start.
If the vehicle is very dirty, pre-wash it before
cleaning it in an automatic car wash.
After using an automatic car wash, wipe off
wax fro
mthe windshield and the wiper
blades. This will prevent smears and reduce
wiping noises caused by residue on the
windshield.
Washing by hand In some countries, washing by hand is only
allowed at specially equipped washing bays.
Observe the legal requirements in all
countries concerned.
X Do not use hot water and do not wash the
vehicle in direct sunlight.
X Use a soft sponge to clean.
X Use a mild cleaning agent, such as a car
shampoo approved by Mercedes-Benz.
X Thoroughly hose down the vehicle with a
gentle jet of water.
X Do not point the water jet directly towards
the air inlet.
X Use plenty of water and rinse out the
sponge frequently.
X Rinse the vehicle with clean water and dry
thoroughly with a chamois.
X Do not let the cleaning agent dry on the
paintwork.
When using the vehicle in winter, remove all
traces of road salt deposits carefully and as
soon as possible.
Powerw ashers G
WARNING
The water jet from a circular jet nozzle (dirt
blasters) can cause invisibl eexterior damage
to the tires or chassis components.
Components damaged in this way may fail
unexpectedly .There is a risk of an accident.
Do not use power washers with circular jet
nozzles to clean the vehicle. Have damaged tires or chassis components replaced
immediately.
! Always maintain a distance of at least
11.8in (30cm) between the vehicle and the
power washer nozzle. Information about
the correct distance is available from the
equipment manufacturer.
Move the power washer nozzle around
when cleaning your vehicle.
Do not aim directly at any of the following:
R tires
R door gaps, joints etc.
R soft top (Cabriolet)
R wind deflector net (Cabriolet)
R electrical components
R battery
R connectors
R lights
R seals
R trim elements
R ventilation slots
Damaged seals or electrical components
can lead to leaks or failures.
Cleaning the paintwork !
Do not affix:
R stickers
R films
R magnetic plates or similar items
to painted surfaces. You could otherwise
damage the paintwork.
Scratches, corrosive deposits, areas affected
by corrosion and damage caused by
inadequate care cannot always be completely
repaired. In such cases, visit a qualified
specialist workshop.
X Remove dirt immediately, where possible,
while avoiding rubbing too hard.
X Soak insect remains with insect remover
and rinse off the treated areas afterwards. Care
319Maintenance and care Z

X
Soa kbird droppings with water and rinse
off the treated areas afterwards.
X Remove coolant, brake fluid, tree resin,
oils, fuels and greases by rubbing gently
with a cloth soaked in petroleum ether or
lighter fluid.
X Use tar remover to remove tar stains.
X Use silicone remover to remove wax.
If water no longer forms "beads" on the paint
surface, use the paint care products
recommended and approved by Mercedes-
Benz. This is the case approximately every
three to five months, depending on the
climate conditions and the care produc tused.
If dirt has penetrated the paint surface or if
the paint has become dull, the paint cleaner
recommended and approved by Mercedes-
Benz should be used.
Do not use these care products in the sun or
on the hood while the hood is hot.
X Use a suitable touch-up stick, e.g. MB
Touch-Up Stick, to repair slight damage to
the paintwork quickly and provisionally.
Matte finish care !
Never polish the vehicle or the light alloy
wheels. Polishing causes the finish to
shine.
! The following may cause the paint to
become shiny and thus reduce the matte
effect:
R Vigorous rubbing with unsuitable
materials.
R Frequent use of car washes.
R Washing the vehicle in direct sunlight.
! Never use paint cleaner, buffing or
polishing products, or gloss preserver, e.g.
wax. These products are only suitable for
high-gloss surfaces. Their use on vehicles
with matte finish leads to considerable
surface damage (shiny, spotted areas). Always have paintwork repairs performed
at a qualified specialist workshop, e.g. an
authorized Mercedes-Benz Center.
! Do not use wash programs with a hot wax
treatment under any circumstances.
Observe these notes if your vehicle has a
clear matte finish. This will help you to avoid
damage to the paintwork due to incorrect
treatment.
These notes also apply to light alloy wheels
with a clear matte finish.
i The vehicle should preferably be washed
by hand using a soft sponge, car shampoo
and plenty of water.
i Use only insect remover and car shampoo
from the range of recommended and
approved Mercedes-Benz care products. Cleaning the vehicle parts
Cleaning the Cabriolets oft top !
Never use any of the following to clean the
sof ttop:
R gasoline
R thinner
R tar or stain remover
R other organic solvents
! Remove bird droppings immediately as
they are corrosive and, therefore, can make
the soft-top fabric leak. Do not use high-
pressure cleaning equipment to clean the
vehicle. Do not use sharp-edged equipment
to remove ice and snow.
X Light soiling: you can clean the soft top
while it is dry or rinse it with clear water.
X Normal to heavy soiling: clean the soft
top with a brush and clear water. Clean
stains and other dirt with a brush and soft
top cleaning agents that have been
recommended and approved by Mercedes-
Benz. Always brush from front to back,
following the grain of the fabric. 320
CareMaintenance and care