2014 MERCEDES-BENZ C-Class SEDAN maintenance

Welcome to the world of Mercedes-Benz
We urge you to read this Operator's Manual
carefully and familiarize yourself with the
vehicle before driving. For youro wn safety
and a longer vehicle life, follow the
instructions and warning notices in this
manual. Ignoring them could result in damage
to the vehicle or personal injury to you or
others.
Vehicle damage caused by failure to follow
instructions is not covered by the Mercedes-
Benz Limited Warranty.
The equipment or product designatio nofyour
vehicle may vary depending on:
R Model
R Order
R Country specification
R Availability
Mercedes-Benz therefore reserves the right
to introduce changes in the following areas:
R Design
R Equipment
R Technical features
The equipment in your vehicle may therefore
differ from that shown in the descriptions and
illustrations.
The following are integral components of the
vehicle:
R Operator's Manual
R Maintenance Booklet
R Equipment-dependent supplements
Keep printed copies of the documents in the
vehicle at all times. If you sell the vehicle,
always pass the documents on to the new
owner.
The technical documentation team at
Daimler AG wishes you safe and pleasant
motoring.
Mercedes-Benz USA, LLC
Mercedes-Benz Canada, Inc.
AD aimler Company
2045843383É2045843383ÁËÍ

Index
....................................................... 4Introduction
......................................... 21 At
ag lance ........................................... 29 Safety
................................................... 39 Opening and closing
...........................75 Seats, steering wheel and mirrors
....97 Lights and windshield wipers
..........113 Climate control
................................. 129 Driving and parking
..........................145 On-board computer and displays
....203 Stowage and features
......................261 Maintenance and care
......................285 Breakdown assistance
.....................299 Wheels and tires
............................... 313 Technical data
................................... 349 Contents
3

Authorized Mercedes-Benz Center
see Qualified specialist workshop
Authorized workshops
see Qualified specialist workshop
AUTO lights
Display message ............................ 232
see Lights
Automatic engine start (ECO start/
stop function) .................................... 151
Automatic engine switch-off (ECO
start/stop function) ..........................151
Automatic headlamp mode ..............115
Automatic transmission Automatic drive program ...............157
Changing gea r............................... 156
Display message ............................ 244
Driving tips .................................... 156
Emergency running mode ..............161
Kickdow n....................................... 156
Manual drive program ....................159
Overview ........................................ 154
Problem (malfunction) ...................161
Progra mselecto rbutton ................ 156
Pulling away ................................... 150
Releasing the parking lock
manually ........................................ 161
Selector leve r................................ 154
Shift range s................................... 158
Starting the engine ........................149
Steering wheel paddle shifters ......157
Transmission position displa y........ 155
Transmissio npositions .................. 155
Automatic transmission
emergency mode ............................... 161 B
Backup lamp Changing bulbs .............................. 124
Display message ............................ 232
Bag hook ............................................ 266
BAS (Brake Assist System) .................66
BAS PLUS (Brake Assist System
PLUS) .................................................... 66
Battery (SmartKey) Checking .......................................... 79
Important safety notes ....................78
Replacing ......................................... 79Battery (vehicle)
Charging ........................................ 304
Display message ............................ 235
Important safety notes ..................302
Jump starting ................................. 306
Blin dSpot Assist
Activating/deactivating .................214
Display message ............................ 238
Notes/function .............................. 193
see Active Blind Spot Assist
Brake Assist
see BAS (Brake Assist System)
Brake fluid
Display message ............................ 225
Notes ............................................. 355
Brake lamps
Changing bulbs .............................. 124
Display message ............................ 231
Brakes
ABS .................................................. 65
BAS .................................................. 66
BAS PLUS ........................................ 66
Brake fluid (notes) .........................355
Display message ............................ 223
Driving tips .................................... 168
High-performance brake system ....170
Important safety notes ..................168
Maintenance .................................. 169
Parking brake ................................ 165
Warning lamp ................................. 250
Breakdown
see Flat tire
see Towing away/tow-starting
Bulbs
see Replacing bulbs C
California Important notice for retail
customers and lessees ....................23
Calling up a malfunction
see Display messages
Car
see Vehicle
Care
Carpets .......................................... 297
Car wash ........................................ 292 Index
5

Trunk
Emergency release ....................86, 87
Important safety notes ....................84
Locking separatel y........................... 86
Opening (automatically from
inside) .............................................. 86
Opening (automatically from
outside) ............................................ 85
Trunk lid
Display message ............................ 245
Opening/closing .............................. 84
Opening dimensions ......................358
Trunk load (maximum) ......................358
Turn signals Display message ............................ 230
Switching on/off ........................... 116
Type identification plate
see Vehicle identification plate U
Unlocking Emergency unlocking .......................83
From inside the vehicle (central
unlocking button) ............................. 82 V
Vanity mirror (in the sun visor) ........268
Vehicle Correct use ...................................... 26
Data acquisition ............................... 27
Display message ............................ 244
Emergency locking ........................... 83
Emergency unlocking .......................83
Equipment ....................................... 22
Individua lsettings .......................... 215
Limited Warranty ............................. 26
Loading .......................................... 326
Locking (in an emergency) ...............83
Locking (SmartKey) .......................... 76
Lowering ........................................ 342
Maintenance .................................... 23
Parking for a long period ................ 166
Pulling away ................................... 150
Raising ........................................... 339
Reporting problems .........................26
Securing from rolling away ............339 Towing away
.................................. 308
Transporting .................................. 310
Unlocking (in an emergency) ...........83
Unlocking (SmartKey) ......................76
Vehicle data ................................... 358
Vehicle data ....................................... 358
Vehicle dimensions ...........................358
Vehicle emergency locking ................83
Vehicle identification number see VIN
Vehicle identification plate ..............350
Vehicle tool kit .................................. 300
Video (DVD) ........................................ 211
VIN ...................................................... 350 W
Warning and indicator lamps ABS ................................................ 250
Brakes ........................................... 250
Check Engine ................................. 256
Coolant .......................................... 257
Distance warning ........................... 259
DISTRONI CPLUS ........................... 259
ESP ®
.............................................. 252
ESP ®
OFF ....................................... 253
Fuel tank ........................................ 256
Overview .......................................... 32
PASSENGER AIRBAG OFF ................47
Reserve fuel ................................... 256
Seat bel t........................................ 248
SPORT handling mode ...................253
SRS ................................................ 255
Tire pressure monitor ....................260
Warranty ............................................ 350
Washer fluid Display message ............................ 246
Wheel bol ttightening torque ...........342
Wheel chock ...................................... 339
Wheels Changing awheel .......................... 338
Checking ........................................ 315
Cleaning ......................................... 293
Cleaning (warning) .........................338
Emergency spare wheel .................346
Important safety notes ..................314
Interchanging/changing ................338
Mounting anew wheel ................... 341 Index
19

Have aftermarke
taccessories installed at
a qualified specialist workshop.
You could jeopardize the operating safety of
your vehicle if you use parts, tires and wheels
as well as accessories relevant to safety
which have not bee napproved by Mercedes.
This could lead to malfunctions in safety-
relevant systems, e.g. the brake system .Use
only genuine Mercedes-Benz parts or parts of
equal quality. Only use tires, wheels and
accessories that have been specifically
approved for your vehicle.
Genuine Mercedes-Benz parts are subject to
strict quality control. Every part has been
specifically developed, manufactured or
selected for and adapted to Mercedes-Benz
vehicles. Only genuine Mercedes-Benz parts
should therefore be used.
More than 300,000 different genuine
Mercedes-Benz parts are available for
Mercedes-Benz models.
All authorized Mercedes-Benz Centers
maintain a supply of genuine Mercedes-Benz
parts for necessary service and repair work.
In addition, strategically located parts
delivery centers provide quick and reliable
parts service.
Always specify the vehicle identification
number (VIN) (Y page 350) when ordering
genuine Mercedes-Benz parts. Operator's Manual
Vehicle equipment
This Operator's Manual describes all models
and all standard and optional equipment of
your vehicle available at the time of going to
print. Country-specific differences are
possible.B ear in mind that your vehicle may
not feature all functions described here. This
also applies to safety-relevant systems and
functions. The equipment in your vehicle may
therefore differ from that shown in the
descriptions and illustrations. The original purchase agreement lists all
systems installed in your vehicle.
Should you have any questions concerning
equipment and operation, please consult an
authorized Mercedes-BenzC
enter.
The Operator's Manual and Maintenance
Booklet are important documents and should
be kept in the vehicle. Service and vehicle operation
Service and literature
Your vehicle is covered under the terms of the
warranties printed in the Service and
Warranty Information booklet. Your
authorized Mercedes-BenzC enter will
exchange or repair any defective parts
originally installed in the vehicle in
accordance with the term softhe following
warranties:
R New Vehicle Limited Warranty
R Emission Systems Warranty
R Emission Performance Warranty
R California, Connecticut, Maine,
Massachusetts, New York, Pennsylvania,
Rhode Island and Vermont Emission
Control Systems Warranty
R State warranty enforcement laws (lemon
laws) 22
Introduction

Information for customers in
California
Under California law you may be entitled to a
replacemen tofyour vehicle or a refund of the
purchase price or lease price, if after a
reasonable number of repair attempts
Mercedes-Benz USA, LLC and/or its
authorized repair or service facilities fail to fix
one or more substantial defects or
malfunctions in the vehicle that are covered
by its express warranty. During the period of
18 months from original delivery of the
vehicle or the accumulation of 18,000 miles
(approximately 29,000 km) on the odometer
of the vehicle, whichever occurs first, a
reasonable number of repair attempts is
presumed for a retail buyer or lessee if one or
more of the following occurs:
(1) the same substantial defect or malfunction results in a condition that is
likely to cause death or serious bodily
injury if the vehicle is driven, that defect
or malfunction has been subject to repair
two or more times, and you have directly
notified Mercedes-Benz USA, LLC in
writing of the need for its repair,
(2) the same substantial defect or malfunction of a less serious nature than
category (1) has been subject to repair
four or more times and you have directly
notified us in writing of the need for its
repair, or
(3) the vehicle is out of service by reason of repair of the same or different substantial
defects or malfunctions for a cumulative
total of more than 30 calendar days.
Please send your written notice to:
Mercedes-Benz USA, LLC
Customer Assistance Center
One Mercedes Drive
Montvale, NJ 07645-0350 Maintenance
The Service and Warranty Booklet describes
all the necessary maintenance work which
should be done at regular intervals.
Always have the Service and Warranty
Booklet with you when you bring the vehicle
to an authorized Mercedes-Benz Center. The
service advisor will record every service for
you in the Service and Warranty Booklet. Roadside Assistance
The Mercedes-Benz Roadside Assistance
Program offers technical help in the event of
a breakdown. Calls to the toll-free Roadside
Assistance Hotline are answered by our
agents 24 hours a day, 365 days a year.
1-800-FOR-MERCedes(1-800-367-6372)
(USA)
1-800-387-0100 (Canada)
For additional information, refer to the
Mercedes-Benz Roadside Assistance
Program brochure (USA) or the "Roadside
Assistance" section in the Service and
Warranty booklet (Canada) .You will find both
in your vehicle literature portfolio. Change of address or change of
ownership
In the event of a change of address, please
send us the "Notification of Address Change"
in the Service and Guarantee booklet or
simply call the Mercedes-Benz Customer
Assistance Center (USA) at the hotline
number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service Center (Canada) at
1-800-387-0100. This will assist us in
contacting you in a timely manner should the
need arise.
If you sell your Mercedes, please leave the
entire literature in the vehicle so that it is
available to the next owner. Introduction
23 Z

If you have purchased a used car, please send
us the "Notification of Used Car Purchase" in
the Service and Guarantee booklet or simply
call the Mercedes-Benz Customer Assistance
Center (USA) at the hotline number
1-800-FOR-MERCedes(1-800-367-6372) or
Customer Service (Canada) at
1-800-387-0100. Vehicle operation outside the USA
and Canada
If you plant o operate your vehicle in foreign
countries, please be aware that:
R service facilities or replacement parts may
not be readily available.
R unleaded fuel for vehicles with a catalytic
converter may not be available. Leaded fuel
may cause damage to the catalytic
converter.
R the fuel may have a considerably lower
octane rating. Unsuitable fuel can cause
engine damage.
Some Mercedes-Benz models are available
for delivery in Europe through our European
Delivery Program. For details, consult an
authorized Mercedes-Benz Center or write to
one of the following addresses.
In the USA
Mercedes-Benz USA, LLC
European Delivery Department
One Mercedes Drive
Montvale, NJ 07645-0350
In Canada
Mercedes-Benz Canada, Inc.
European Delivery Department
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Operating safety
Important safety notes
G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/
maintenance work as well as any required
repairs carried out at a qualified specialist
workshop. G
WARNING
If you switch off the ignition while driving,
safety-relevant functions are only available
with limitations, or not at all. This could affect,
for example, the power steering and the brake
boosting effect .You will require considerably
more effort to steer and brake. There is a risk
of an accident.
Do not switch off the ignition while driving. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other
networked components. In particular,
systems relevant to safety could also be
affected. As a result, these may no longer
function as intended and/or jeopardize the
operating safety of the vehicle. There is an
increased risk of an accident and injury.
Never tamper with the wiring as well as
electronic components or their software. You
should have all work to electrical and
electronic equipment carried out at a qualified
specialist workshop.
! There is a risk of damage to the vehicle if:
R the vehicle becomes stuck,e .g. on a high
curb or an unpaved road
R you drive too fas tover an obstacle, e.g.
a curb or a hole in the road
R a heavy object strikes the undercarriage
or parts of the chassis. 24
Introduction

qualifications to correctly carry out the work
required on your vehicle. This is especially the
case for work relevant to safety.
Observe the notes in the Maintenance
Booklet.
Always have the following work carried out at
an authorized Mercedes-Benz Center:
R
work relevant to safety
R service and maintenance work
R repair work
R alterations, installation work and
modifications
R work on electronic components Correct use
If you remove any warning stickers, you or
others could fail to recognize certain dangers.
Leave warning stickers in position.
Observe the following information when
driving your vehicle:
R the safety notes in this manual
R the Technical Data section in this manual
R traffic rules and regulations
R laws and safety standards pertaining to
motor vehicles Problems with your vehicle
If you should experience aproble mwith your
vehicle, particularly one that you believe may
affec tits safe operation, we urge you to
contact an authorized Mercedes-Benz Center
immediately to have the problem diagnosed
and rectified. If the problem is not resolved to
your satisfaction, please discuss the problem
agai nwith a Mercedes-Ben zCenter or
contact us at one of the following addresses.
In the USA
Customer Assistance Center
Mercedes-Benz USA, LLC
One Mercedes Drive
Montvale, NJ 07645-0350 In Canada
Customer Relations Department
Mercedes-BenzC
anada, Inc.
98 Vanderhoof Avenue
Toronto, Ontario M4G 4C9 Reporting safety defects
USA only:
The following text is published as required of
manufacturers under Title 49, Code of U.S.
Federal Regulations, Part 57 5pursuan tto the
"National Traffic and Motor Vehicle Safety Act
of 1966".
If you believe that your vehicle has a defect
which could cause a crash or could cause
injury or death, you should immediately
inform the National Highway Traffic Safety
Administration (NHTSA )in addition to
notifying Mercedes-Benz USA, LLC.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds tha ta
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between you, your
dealer, or Mercedes-Benz USA, LLC.
To contact NHTSA, you may call the Vehicle
Safety Hotline toll-free at
1-888-327-4236(TTY: 1-800-424-9153); go
to http://www.safercar.gov; or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590.
You can also obtain other information about
motor vehicle safety from
http://www.safercar.gov Limited Warranty
! Follow the instructions in this manual
aboutt he proper operation of your vehicle
as well as about possible vehicle damage.
Damage to your vehicle that arises from
culpable contraventions against these
instructions is not covered either by the 26
Introduction