Problem
Possible causes/consequences and
M
MSolutions The engine cannot be
started using the key. The on-board voltage is too low.
X Switch off non-essential consumers, e.g. seat heating or interior
lighting, and try to start the engine again.
If this does not work:
X Check the starter battery and charge it if necessary
(Y page 416).
or
X Jump-start the vehicle (Y page 418).
or
X Consult a qualified specialist workshop. The engine cannot be
started using the Start/
Stop button. The key is
in the vehicle. The vehicle is locked.
X Unlock the vehicle and try to start the vehicle again. The key battery is discharged or nearly discharged.
X Check the key battery (Y page 94) and replace it if necessary
(Y page 94).
If this does not work: X Start your vehicle with the key in the ignition lock. There is interference from a powerful source of radio waves.
X Start your vehicle with the key in the ignition lock. You have lost a key. X
Have the key deactivated at a qualified specialist workshop.
X Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. You have lost the emer-
gency key element. X
Report the loss immediately to the vehicle insurers.
X If necessary, have the locks changed as well. Doors
Important safety notes
United Kingdom only: G
WARNING
When the double locks are activated, the
doors can no longer be opened from the
inside. People in the vehicle can no longer get out, e.g. in hazardous situations. There is a
risk of injury. Therefore, do not leave any people unsuper-
vised in the vehicle, particularly children, eld- erly people or people in need of special assis-
tance. Do not activate the double lock when
people are in the vehicle.
If the vehicle has been locked from the out-
side, the double-lock function is activated as
standard. It is then not possible to open the
doors from inside the vehicle. You can deac-
tivate the double lock function by deactivat-
ing the interior motion sensor (Y page 86).96
DoorsOpening and closing
X
Turn the emergency key element back and
remove it.
X Insert the emergency key element into the
key (Y page 93).
X Make sure that the doors and the boot lid
are locked.
X Carefully press the protective cap onto the
lock cylinder until it engages and is seated
firmly. Do not pull the door handle when
doing so.
All vehicles:
If you lock the vehicle as described above, the fuel filler flap is not locked. The anti-theft
alarm system is not primed. Boot
Important safety notes
G
WARNING
Combustion engines emit poisonous exhaust
gases such as carbon monoxide. Exhaust
gases can enter the vehicle interior if the boot
lid is open when the engine is running, espe-
cially if the vehicle is in motion. There is a risk of poisoning.
Always switch off the engine before opening
the boot lid. Never drive with the boot lid
open. G
WARNING
If objects, luggage or loads are not secured or not secured sufficiently, they could slip, tip
over or be flung around and thereby hit vehicle
occupants. There is a risk of injury, especially when braking or abruptly changing directions.
Always store objects so that they cannot be
flung around. Secure objects, luggage or
loads against slipping or tipping before the
journey.
! The boot lid swings upwards when
opened. Therefore, make sure that there is sufficient clearance above the boot lid. The opening dimensions on the boot lid can
be found in the "Vehicle data" section
(Y
page 476).
i You can limit the opening angle of the
boot lid in COMAND Online or Audio 20
(see the separate operating instructions).
Do not leave the key in the boot. You could
otherwise lock yourself out.
Stow luggage or loads preferably in the boot.
Observe the loading guidelines (Y page 368). Obstacle detection with boot lid
reversing feature
Vehicles with boot lid remote closing fea- ture: the boot lid is equipped with automatic
obstacle detection with reversing function. If
a solid object blocks or restricts the boot lid
when automatically opening, this procedure
is stopped. If a solid object blocks or restricts the boot lid when automatically closing, the
boot lid opens again automatically. The auto- matic obstacle recognition with reversing
function is only an aid. It is not a substitute for
your attentiveness when opening and closing the boot lid. G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 8 mm of the closing path
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area.
If someone is trapped:
R press the Fbutton on the key, or
R press the remote operating switch on the
driver's door, or
R press the closing or locking button on the
boot lid, or
R pull the boot lid handle Boot
101Opening and closing Z
X
Turn the emergency key element anti-
clockwise from position 1as far as it will
go to position 2.
The boot is unlocked.
X Turn the emergency key element back to
position 1and remove it.
X Insert the emergency key element into the
key (Y page 93).
When you lock the vehicle (Y page 100), the
boot is also locked. Side windows
Important safety notes
G
WARNING
While opening the side windows, body parts
could become trapped between the side win- dow and the door frame as the side window
moves. There is a risk of injury.
Make sure that nobody touches the side win-
dow during the opening procedure. If some-
body becomes trapped, release the switch or pull the switch to close the side window again. G
WARNING
While closing the side windows, body parts in the closing area could become trapped. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area. If somebody
becomes trapped, release the switch or press
the switch to open the side window again. G
WARNING
If children operate the side windows they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
Activate the override feature for the rear side
windows. When leaving the vehicle, always
take the key with you and lock the vehicle.
Never leave children unattended in the vehi-
cle. Side window reversing feature
The side windows are equipped with an auto-
matic reversing feature. If a solid object
blocks or restricts a side window from trav-
elling upwards during the automatic closing
process, the side window opens again auto-
matically. During the manual closing process, the side window only opens again automati-
cally after the corresponding switch is
released. The automatic reversing feature is
only an aid and is no substitute for your atten-
tion when closing a side window. G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R while resetting
This means that the reversing feature cannot
prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing, make sure that no parts of the
body are in the closing area. If someone
becomes trapped, press the switch to open
the side window again. Opening and closing the side win-
dows
The switches for all side windows are located
on the driver's door. There is also a switch on
each door for the corresponding side window.
The switches on the driver's door take prec-
edence. 106
Side windowsOpening and closing
Problems with the side windows
G
WARNING
If you close a side window again immediately after it has been blocked or reset, the side window
closes with increased or maximum force. The reversing function is then not active. Parts of the
body could be trapped in the closing area in the process. This poses an increased risk of injury or even fatal injury.
Make sure that no parts of the body are in the closing area. To stop the closing process, releasethe switch or push the switch again to reopen the side window. Problem
Possible causes/consequences and
M MSolutions A side window cannot
be closed because it is
blocked by objects, e.g.
leaves in the window
guide. X
Remove the objects.
X Close the side window. A side window cannot
be closed and you can-
not see the cause. If a side window is obstructed during closing and reopens again
slightly:
X Immediately after the window blocks, pull the corresponding
switch again until the side window has closed.
The side window is closed with increased force.
If a side window is obstructed again during closing and reopens
again slightly: X Immediately after the window blocks, pull the corresponding
switch again until the side window has closed.
The side window is closed without the anti-entrapment feature. Sliding sunroof
Important safety notes
Your vehicle may be fitted with a sliding sun-
roof or a panorama sliding sunroof. In this
section, the term "sliding sunroof" refers to
both types of sliding sunroof. G
WARNING
While opening and closing the sliding sunroof, body parts in close proximity could become
trapped. There is a risk of injury.
Make sure that no body parts are in close
proximity during the opening and closing pro- cedures. If somebody becomes trapped:
R release the switch immediately, or
R during automatic operation, press the
switch briefly in any direction
The opening or closing procedure will be stop-
ped. G
WARNING
If children operate the sliding sunroof they
could become trapped, particularly if they are left unsupervised. There is a risk of injury.
When leaving the vehicle, always take the key
with you and lock the vehicle. Never leave
children unattended in the vehicle. 110
Sliding sunroofOpening and closing
!
Only open the panorama sliding sunroof if
it is free of snow and ice. Otherwise, mal-
functions may occur.
Do not allow anything to protrude from the sliding sunroof. Otherwise, the seals could
be damaged.
Resonance noises can occur in addition to the
usual airflow noises when the sliding sunroof is open. They are caused by minor pressure
fluctuations in the vehicle interior. Change
the position of the sliding sunroof or open a
side window slightly to reduce or eliminate
these noises.
Only for vehicles with panorama sliding
sunroof: G
WARNING
At high speeds the raised sliding sunroof auto- matically lowers slightly at the rear. This could
trap you or other persons. There is a risk of
injury. Make sure that nobody reaches into
the sweep of the sliding sunroof whilst the
vehicle is in motion.
If somebody becomes trapped, immediately
pull back the sliding sunroof switch. The slid- ing sunroof lifts during opening. Sliding sunroof reversing feature
Your vehicle may be fitted with a sliding sun-
roof or a panorama sliding sunroof. In this
section, the term "sliding sunroof" refers to
both types of sliding sunroof.
The sliding sunroof is equipped with an auto- matic reversing feature. If an object blocks or
restricts the sliding sunroof during the closing process, the sliding sunroof opens again
automatically. The automatic reversing fea-
ture is only an aid and is no substitute for your
attention when closing the sliding roof. G
WARNING
The reversing function does not react:
R to soft, light and thin objects, e.g. small fin-
gers
R over the last 4 mm of the closing movement R
during resetting
R when closing the sliding sunroof again man-
ually immediately after automatic reversing
This means that the reversing function cannot prevent someone being trapped in these sit-
uations. There is a risk of injury.
When closing make sure that no parts of the
body are in the closing area.
If someone is trapped:
R release the switch immediately or
R during automatic operation, press the
switch briefly in any direction
The closing process is stopped. Operating the sliding sunroof
Opening and closing Overhead control panel
:
To raise
; To open
= To close/lower
X Turn the key to position 1or 2in the ignition
lock (Y page 181).
X Press or pull the 3switch in the corre-
sponding direction.
If you press or pull the 3switch beyond
the point of resistance, automatic operation
is started in the corresponding direction. You can stop automatic operation by pressing or
pulling again.
The sun protection cover automatically opens
along with the sliding sunroof. You can open Sliding sunroof
111Opening and closing Z
active for five minutes or until you open a
front door.
The panorama sliding sunroof cannot be
opened if a roof carrier is fitted. In order to
allow ventilation of the vehicle interior, you
can raise the panorama sliding sunroof. If a
roof carrier approved by Mercedes-Benz
makes contact with the panorama sliding
sunroof, the sunroof will lower slightly but
remain raised at the rear.
Rain-closing feature when the engine is
switched off If the key is in position
0in the ignition lock or
if it is removed, the panorama sliding sunroof
closes automatically:
R if it starts to rain.
R at extreme outside temperatures.
R after six hours.
R if there is a malfunction in the power sup-
ply.
The panorama sliding sunroof remains raised
at the rear in order to allow ventilation of the vehicle interior.
If the panorama sliding sunroof is obstructed
when being closed by the rain-closing feature,
it opens again slightly. The rain-closing fea-
ture is then deactivated.
The panorama sliding sunroof does not close if:
R it is raised at the rear.
R it is blocked.
R no rain is falling on the area of the wind-
screen being monitored by the rain sensor. If the vehicle, for example, is under a bridge
or in a carport, the field of the sensor may
be covered.
Rain-closing feature when driving The raised sliding sunroof automatically low-
ers at the rear when driving if it starts to rain.
The sliding sunroof is lowered depending on:
R the road speed and
R the intensity of the rain You can manually cancel the automatic clos-
ing procedure. Press or pull the
3switch
in any direction.
To raise the sliding sunroof again, press the
3 switch in direction :.
The "Rain-closing feature when driving" func-
tion is deactivated, until you:
R press or pull the 3switch in any direc-
tion or
R turn the key to another position in the igni-
tion lock (Y page 181). Operating the panorama sliding sun-
roof roller sunblinds
Important safety notes G
WARNING
When opening or closing the roller sunblind
parts of the body could be trapped between
the roller sunblind and the frame or sliding
sunroof. There is a risk of injury.
When opening or closing make sure that no
parts of the body are in the sweep of the roller sunblind.
If someone is trapped:
R release the switch immediately or
R during automatic operation, press the
switch briefly in any direction
The opening/closing process is stopped.
The roller sunblinds shield the vehicle interior from sunlight. The front roller sunblind can
only be opened and closed when the sliding
sunroof is closed.
Roller sunblinds reversing feature The roller sunblinds are equipped with an
automatic reversing feature. If a solid object
blocks or restricts the roller blind during the
closing process, the roller blind opens again
automatically. However, the automatic
reversing feature is only an aid, not a substi-
tute for your attention when closing the roller
sunblind. Sliding sunroof
113Opening and closing Z
G
WARNING
The reversing feature especially does not
react to soft, light and thin objects, such as
small fingers. This means that the reversing
feature cannot prevent someone being trap-
ped in these situations. There is a risk of
injury.
When closing make sure that no parts of the
body are in the sweep of the roller sunblind.
If someone is trapped:
R release the switch immediately or
R during automatic operation, press the
switch briefly in any direction
The closing process is stopped.
Opening and closing roller sunblinds Overhead control panel
:
To open
; To open
= To close
You can only close the roller sunblinds when
the panorama sliding sunroof is closed.
X Turn the key to position 1or 2in the ignition
lock (Y page 181).
X Press the 3switch in direction :.
Both roller sunblinds open, then the sliding
roof is raised.
X Pull the 3switch in direction ;.
The sunblinds open
X Pull the 3switch in direction =.
The roller sunblinds close when the pano-
rama sliding roof is closed. If you press or pull the
3switch beyond
the point of resistance, automatic operation
is started in the corresponding direction. You
can stop automatic operation by pressing or
pulling again. Resetting the panorama sliding sun-
roof or the front roller sunblind
Reset the panorama sliding sunroof or the
front roller sunblind if the panorama sliding
sunroof or the roller sunblinds does not move smoothly.
X Turn the key to position 1or 2in the ignition
lock (Y page 181).
X Pull the 3switch repeatedly to the point
of resistance in the direction of arrow :
until the panorama sliding sunroof is fully
closed.
X Keep the 3switch pulled for an addi-
tional second.
X Pull the 3switch in the direction of
arrow :repeatedly until the front roller
sunblind is closed.
X Keep the 3switch pulled for an addi-
tional second.
X Make sure that the panorama sliding sun-
roof (Y page 112) and the front roller sun-
blind (Y page 114) can be fully opened
again.
X If this is not the case, repeat the steps
above again. 114
Sliding sunroofOpening and closing
Problems with the sliding sunroof
G
WARNING
If you close the sliding sunroof again immediately after it has been blocked or reset, the sliding
sunroof closes with increased or maximum force. The reversing function is then not active. Parts of the body could be trapped in the closing area in the process. This poses an increased risk of
injury or even fatal injury.
Make sure that no parts of the body are in the closing area.
If someone is trapped:
R release the switch immediately or
R press the switch in any direction during the automatic opening/closing process
The closing process is stopped. Problem
Possible causes/consequences and
M MSolutions The sliding sunroof or
panorama sliding sun-
roof cannot be closed
and you cannot see the
cause. If the sliding sunroof or panorama sliding sunroof is obstructed
during closing and reopens again slightly:
X Immediately after it blocks, pull the 3switch down again to
the point of resistance until the sliding sunroof or panorama
sliding sunroof is closed.
The sliding sunroof or panorama sliding sunroof is closed with
more force.
If the sliding sunroof or panorama sliding sunroof is obstructed
again during closing and reopens again slightly:
X Immediately after it blocks, pull the 3switch down again to
the point of resistance until the sliding sunroof or panorama
sliding sunroof is closed.
The sliding sunroof or panorama sliding sunroof is closed with-
out the anti-entrapment feature. Sliding sunroof
115Opening and closing Z