2014 MERCEDES-BENZ C-CLASS ESTATE alternator

Problems with "Pre-entry climate control via key"
Problem
Possible causes/consequences and
M
MSolutions "Pre-entry climate con-
trol via key" cannot be
activated or has been
deactivated. The charge status of the high-voltage battery is under the specified
minimum charge status.
X Start the engine when the vehicle is at a standstill.
The internal combustion engine drives the electric motor. The
electric motor is operating as an alternator. The high-voltage
battery is charging.
Further information on charging the high-voltage battery
(Y page 420). The pre-entry climate control was started more than once when
the engine was switched off.
X Switch on the engine and let it run for more than ten seconds.
X Try again to activate "Pre-entry climate control via key". The difference between the interior temperature and the desired
temperature is too small.
X Increase the difference between the interior temperature and
the desired temperature. Remote activation of heating and ven-
tilation system
General notes Remote activation is only available on vehi-
cles with the BlueEFFICIENCY package.
The driver's and front-passenger seat areas
can also be heated or ventilated when the
engine is switched off.
The starter battery must be sufficiently
charged before remote activation can be acti-
vated.
When the vehicle is heated, the following
functions are activated:
R seat heating
R rear window heating
R exterior mirror heating
When the vehicle is ventilated, the following
functions are activated:
R blower
R seat ventilation If you have switched on the perfume atomiser
or ionisation using Audio 20/COMAND
Online, these will be activated together with
remote activation.
Activating the perfume atomiser/ionisation
(see separate COMAND Online operating
instructions).
Activating/deactivating the remote
activation function X
To switch on remote activation: push the
climate control symbol button on the key.
The air-conditioning functions are switched on, for up to 10 minutes for heating and up
to 120 minutes for ventilation.
At outside temperatures below 20 †, the
heating functions are activated.
At outside temperatures above 20 †, the
ventilation functions are activated. 174
Operating the climate control systemClimate control

?
High-voltage battery
A Energy flow
The active hybrid components are highligh-
ted.
The energy flow is indicated by arrows. The
arrows have a different colour depending on
the operating state:
R Green: energy recuperation
R White: normal energy consumption
R Red: increased energy consumption, provi-
ded by the vehicle's high-voltage electrical
system
Automatic engine switch-off The internal combustion engine and the elec-
tric motor are switched off.
The arrows for the energy flow are not shown.
The combustion engine is shown in dark grey.
The charge status of the high-voltage battery is shown when the key is in position 2in the
ignition lock.
Engine running while the vehicle is sta-
tionary The combustion engine is running while the
vehicle is stationary. The high-voltage battery
is not being charged.
The arrows for the energy flow are not shown. The combustion engine is highlighted.
Charging while the vehicle is stationary The internal combustion engine drives the
electric motor. The electric motor is operating
as an alternator. The high-voltage battery is
charging.
The arrow representing energy flow is shown in white.
Driving using the internal combustion
engine The internal combustion engine powers the
vehicle.
The arrows for the energy flow are shown in
white. Hybrid operation
277Driving and parking Z

Driving using the internal combustion
engine and boost mode If you rapidly depress the accelerator, the
electric motor supports the internal combus-
tion engine by providing additional torque.
The arrows for the energy flow are shown in
red.
Driving using the internal combustion
engine and energy recuperation The internal combustion engine powers the
vehicle.
The electric motor is being operated as an
alternator, e.g. in overrun mode and when
braking (Y page 282). The kinetic energy of
the vehicle is converted into electrical energy. The high-voltage battery is charging.
The arrows for the energy flow are shown in
green. Driving using the internal combustion
engine and charging the high-voltage bat-
tery The internal combustion engine powers the
vehicle. The internal combustion engine also
drives the electric motor. The electric motor
is operating as an alternator. The high-voltage battery is charging.
The arrows for the energy flow are shown in
white.
Driving using the electric motor The electric motor powers the vehicle. The
high-voltage battery supplies the electric
motor with electrical energy.
The arrows for the energy flow are shown in
green.278
Hybrid operationDriving and pa
rking

Driving using the electric motor and
charging the high-voltage battery The electric motor is being operated as an
alternator, e.g. in overrun mode and when
braking. The kinetic energy of the vehicle is
converted into electrical energy. The high-
voltage battery is charging.
The arrows for the energy flow are shown in
green. The combustion engine is shown in
dark grey.
Displaying the total range The approximate range is based on the cur-
rent driving style.
X Use Ñ on the steering wheel to call up
the list of menus.
X Press the :or9 button on the steer-
ing wheel to select the Trip
Trip menu.
X Confirm by pressing aon the steering
wheel.
X Press :or9 to select the approxi-
mate total range. Displaying fuel consumption and gen-
erated electrical energy :
Fuel consumption
; Electrical energy generated
Every bar of the graph displays the average
value for one minute.
Fuel consumption indicator :may differ
from the indicator in the From start From starttrip
computer in the Trip
Tripmenu.
To reset values: the values are reset along
with the From start
From start trip computer
(Y page 301).
X To select Consumption
Consumption: turn and press the
controller.
The Audio 20/COMAND Online display
shows fuel consumption :and electrical
energy generated ;for the last
15 minutes driven. Starting the engine
READY indicator X
Switch the ignition on.
X Depress the brake pedal. Hybrid operation
279Driving and parking Z

S
Sport R
Sporty driving style with
boost mode
R Electric-only drive is not
possible
R The ECO start/stop
function is not available C
Comfort R
Comfortable, economi-
cal driving style
R Electric-only drive is
possible
R The ECO start/stop
function is available E
Eco R
Particularly economical
driving style
R Electric operation mode
is used as often as pos-
sible
R The ECO start/stop
function is available Additional information for drive programs
(Y page 201).
Using the steering wheel gearshift paddles,
you can temporarily change gear yourself.
Further information on the manual drive pro-
gram (Y page 281).
Manual gearshifting
Using the steering wheel gearshift paddles,
you can temporarily change gear yourself.
The transmission must be in position D. Elec-
tric-only operation is not possible when man-
ually changing gear.
Activating when driving with the electric
motor:
X Pull the left-hand steering wheel gearshift
paddle (Y page 202).
The combustion engine is switched on.
Manual gearshifting is activated tempora-
rily. The selected gear and Mappear in the
multifunction display.
Pulling on the right-hand steering wheel
gearshift paddle when manual gear chang- ing is not active switches to overrun mode
(Y page 283).
Activating when driving with the combustion
engine:
X Pull the left-hand steering wheel gearshift
paddle (Y page 202).
Manual gearshifting is activated tempora-
rily. The selected gear and Mappear in the
multifunction display.
The ECO start/stop function is not available
when manually changing gear.
Further information on the manual drive pro-
gram (Y page 202).
Driving tips General driving tips
Drive carefully and maintain a suitable dis-
tance to the vehicle in front. Avoid frequent
and sudden acceleration as well as abrupt
braking.
During partial electric drive, pulling away and
acceleration, the electric motor supports the
internal combustion engine.
During overrun in transmission position Dand
braking, the electric motor operates as an
alternator.
To reduce fuel consumption, use:
R recuperative braking (Y page 273)
R overrun mode (Y page 283) or extended
overrun mode (Y page 283)
For further information on the ECO start/stop
function, see (Y page 282).
Additional driving tips (Y page 215).
Stationary vehicle
If the vehicle is stopped, the combustion
engine is, for the most part, switched off.
Automatic climate control continues to func-
tion. The electro-mechanically assisted steer-
ing gear allows use of the power steering
without loss of comfort. Hybrid operation
281Driving and parking Z

Acceleration
Depending on the operating mode, pulling
away and driving under low load conditions
are performed:
R entirely by electric propulsion
R in combination with the internal combus-
tion engine
When accelerating under increased load or at full load, boost mode is utilised. The electric
motor supports the internal combustion
engine by providing additional torque when
the accelerator is depressed rapidly.
Overrun mode or braking
There are three possible operating modes
when the hybrid vehicle is decelerating:
R When coasting and decelerating, energy
recuperation is already taking place
(Y page 273). The electric motor functions
as an alternator and stores the recuperated energy in the high-voltage battery.
R When braking gently, the electric motor
increases the deceleration of the vehicle.
Energy recuperation is increased
(Y page 273). The electric motor functions
as an alternator and stores the recuperated energy in the high-voltage battery.
R Under heavy braking, the service brake is
also used to slow down the vehicle. Both
systems work together.
Driving in the city
Energy is recuperated during frequent decel-
eration and stopping in city traffic.
The vehicle can be driven by the electric
motor alone up to a speed of approximately
35 km/h, e.g.:
R while approaching a traffic light
R in stop-and-start traffic
The vehicle is driven by the electric motor
alone only when all conditions for the auto-
matic engine switch-off are fulfilled.
Further information on the automatic engine
switch-off (Y page 283). Driving on inter-urban roads
Three phases are possible when driving on
inter-urban roads:
R rapid acceleration (boost mode)
R constant energy consumption
R energy recuperation
Depending on the characteristics of the
route, there may be a lot of recuperated
energy available. This reduces consumption
and emissions.
Driving on the motorway
When driving on a motorway, the following
have a particularly positive effect on fuel con- sumption and emissions:
R the decrease in wasted power when using
recuperative braking
R the decrease in wasted power in overrun
mode when the combustion engine is
switched off
Manoeuvring and turning
The hybrid drive makes it possible to manoeu-
vre and turn solely using the electric motor.
ECO start/stop function General notes
The ECO start/stop function switches the
internal combustion engine off automatically
when the vehicle stops moving and at high
speeds (Y
page 283).
All vehicle systems remain active, e.g. the
automatic climate control.
The ECO start/stop function is only available
in drive programs C,Eand I. Electric-only
operation is only possible in drive programs C
and E. 282
Hybrid operationDriving and pa
rking

Display messages
Possible causes/consequences and
M
MSolutions #
See Owner's Manual See Owner's Manual The battery is not being charged.
A warning tone also sounds.
Possible causes:
R faulty alternator
R defective power electronics (hybrid vehicles)
R torn poly-V-belt
R a malfunction in the electronics
! Do not continue driving. The engine could otherwise overheat.
X Stop the vehicle immediately, paying attention to road and traf-
fic conditions, and switch off the engine.
X Safeguard the vehicle against rolling away (Y page 211).
X Consult a qualified specialist workshop. #
Stop vehicle See Stop vehicle See
Owner's Manual Owner's Manual The battery is no longer being charged and the battery charge level
is too low.
A warning tone also sounds.
X Stop the vehicle immediately, paying attention to road and traf-
fic conditions, and switch off the engine.
X Safeguard the vehicle against rolling away (Y page 211).
X Observe the instructions in the #See Owner's Manual See Owner's Manual
display message.
X Consult a qualified specialist workshop. #
Start engine See Start engine See
Owner's Manual Owner's Manual The engine is off and the battery charge level is too low.
X Switch off electrical consumers that you do not need, such as
the rear window heating and interior lighting.
X Leave the engine running for a few minutes, or drive for a longer
distance.
The battery charges. 336
Display
messagesOn-board computer and displays

They must be collected sep-
arately and disposed of in an
environmentally responsible
recycling system. Dispose of batteries in an
environmentally responsible
manner. Take discharged
batteries to a qualified spe-
cialist workshop or to a col-
lection point for used batter-
ies.
! Have the battery checked regularly at a
qualified specialist workshop.
Observe the service intervals in the Service
Booklet or contact a qualified specialist
workshop for more information.
! Always have work on the batteries carried
out at a qualified specialist workshop.
Should it, in exceptional circumstances, be absolutely necessary to disconnect the 12-
volt battery yourself, please observe the
following:
R secure the vehicle to prevent it from roll-
ing away.
R switch off the engine and remove the
key. Make sure the ignition is switched
off. Check that all the indicator lamps in
the instrument cluster are off. Otherwise,
you may damage electronic components such as the alternator, for example.
R first, disconnect the negative terminal
clamp, followed by the positive terminal
clamp. Never swap the terminal clamps.
The vehicle electronics may otherwise be
damaged.
R the transmission is locked in position P
after disconnecting the battery. The vehi-
cle is secured against rolling away. You
can then no longer move the vehicle.
The batteries and the covers of the positive
terminal clamps must always be fitted
securely during operation.
Comply with safety precautions and take pro-
tective measures when handling batteries. Comply with safety precautions and take pro-
tective measures when handling batteries. WARNING
Fire, naked flames and smoking
are prohibited when handling the
battery. Avoid creating sparks. Battery acid is caustic. Avoid con-
tact with the skin, eyes or clothing.
Wear suitable protective clothing,
in particular gloves, an apron and a face mask.
Immediately rinse acid splashes
off with clean water. Consult a doc-tor if necessary. Wear eye protection.
Keep children away.
Observe this Owner's Manual.
For safety reasons, Mercedes-Benz recom-
mends that you only use batteries which have been tested and approved for your vehicle by
Mercedes-Benz. These batteries provide
increased impact protection to prevent vehi-
cle occupants from suffering acid burns
should the battery be damaged in the event of
an accident.
In order for the battery to achieve the maxi-
mum possible service life, it must always be
sufficiently charged.
The vehicle battery, like other batteries, can
discharge over time if you do not use the
vehicle. In such cases, have the battery dis-
connected at a qualified specialist workshop. You can also charge the battery with a
charger recommended by Mercedes-Benz. 418
Battery (vehicle)Breakdown assistance