Page 407 of 506
USB and media issues
Issue Possible
cause(s)Possible solution(s)
I am having
trouble
connecting my
device.Possible device
malfunction.•Try turning off the device,
resetting the device or removing
the device’s battery, then trying
again.
•Make sure you are using the
manufacturer’s cable.
•Make sure the USB cable is
properly inserted into the device
and the vehicle’s USB port.
•Make sure that the device
does not have an auto-install
program or active security
settings.
SYNC does not
recognize my
device when I
turn on the car.This is a device
limitation.Make sure you are not leaving
the device in your vehicle
during very hot or cold
temperatures.
Bluetooth audio
does not stream.•Thisisa
phone-dependent
feature, OR
•The device is
not connected.Make sure the device is
connected to SYNC and that you
have pressed play on your
device.
406SYNC®
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USA(fus)
Page 408 of 506
USB and media issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
recognize music
that is on my
device.•Your music files
may not contain
the proper artist,
song title, album
or genre
information, OR
•The file may be
corrupted, OR
•The song may
have copyright
protection which
does not allow it
to play.•Make sure that all song details
are populated.
•Some devices require you to
change the USB settings from
mass storage to MTP class.
Vehicle Health Report and SYNC Services (Traffic, Directions
and Information) issues
Issue Possible
cause(s)Possible solution(s)
I received a text
that the Vehicle
Health Report is
not activated.•Your account
may not be
activated on the
website, OR
•You may have
the wrong VIN
(vehicle
identification
number) listed.•This is a free feature, but you
must first register online to use
it.
•Make sure that your VIN is
correctly listed in your account.
SYNC®407
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USA(fus)
Page 412 of 506
AppLink issues
Issue Possible
cause(s)Possible solution(s)
SYNC does not
find any mobile
apps that are on
my phone.•Your device
may not support
the AppLink
feature, OR
•The application
does not support
AppLink., OR
•If you have an
iPhone, it may
not be plugged in,
OR
•Your phone
may not be
paired or
connected.•Check the website for
compatible devices and
applications.
•Make sure your device is
paired and connected. If you
have an iPhone, make sure it is
plugged in using the USB and
that the application is running
in the foreground.
SYNC®411
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USA(fus)
Page 504 of 506

R
Radio ..........................................334
Single CD ................................334
Radio reception .........................332
Radio voice commands .....424, 430
Rear heated seats .....................141
Rear seat entertainment
system ........................................344
Rear view camera display ........198
Rear window defroster .....119, 121
Receiving a text message .........377
Recommendations for
attaching safety restraints for
children ........................................25
Relays ................................246–247
Remote entry system
illuminated entry ......................72
locking/unlocking doors ...........69
opening the trunk .....................70
replacing the batteries .............59
Roadside assistance ..................232
Roll stability control .................194
Roof rack ...................................205
S
Safety Belt Maintenance ............47
Safety belts (see Safety
restraints) ....................................40
Safety defects, reporting ..........245
Safety information ....................365
Safety restraints ..............40–41, 43
Belt-Minder® ............................44
extension assembly ..................42
for adults .............................40–41for children ...............................25
safety belt maintenance ...........47
seat belt maintenance ..............47
warning light and chime ..........44
Safety restraints - LATCH
anchors ........................................29
Safety seats for children ............25
Safety Compliance
Certification Label ....................325
Satellite Radio ...........................434
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............486
SD card ......................................448
Seat belts (see Safety
restraints) ....................................40
Seats
child safety seats ......................25
climate control ........................133
filter .........................................324
heated ......................................141
memory seat .....................60, 131
SecuriCode keyless entry
system ..........................................77
SecuriLock passive anti-theft
system ..........................................80
Selecting your media source
(USB, Line in, BT audio) .........396
Setting a destination ................448
Setting the clock .......................334
Side air curtain ...........................54
Side-curtain airbags system .......54
SIRIUS® satellite radio ....431, 448
SIRIUS satellite radio voice
commands .................................433
SIRIUS Travel Link ...................444
Index503
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USA(fus)
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Snowplowing ...............................16
SOS Post Crash Alert .................50
Spark plugs,
specifications .....................319, 324
Special notice
ambulance conversions ............16
Specification chart,
lubricants ...................................320
Stability system .........................194
Starting a flex fuel vehicle .......161
Starting your vehicle ........160–161
jump starting ..........................235
Status bars ................................415
Steering wheel ............................84
controls ......................................84
tilting .........................................84
Supplemental Restraint System
(SRS) (see airbags) ....................51
Suspension ................................204
SYNC® AppLink™ ...................392
SYNC® customer support ........365
SYNC® Services ........................388
System overview .......................412
T
Temperature control
(see Climate control) .......119, 121
Text messaging .........................376
Text messaging (sending,
downloading, deleting) .....377, 379
Third-row power fold seat .......143
Tilt steering wheel ......................84
Tires ...........................289–290, 310alignment ................................303
care ..........................................289
changing ..........................310, 312
checking the pressure ............299
inflating ...................................297
label .........................................296
replacing ..................................301
rotating ....................................303
safety practices .......................302
sidewall information ...............292
snow tires and chains ............304
spare tire .................................310
terminology .............................291
tire grades ...............................290
treadwear ........................290, 299
Towing .......................216, 226–227
recreational towing .................227
trailer towing ..........................216
wrecker ....................................226
Traction control ........................192
Traffic, Directions and
Information ................................388
Trailer sway control ..................217
Transmission
brake-shift interlock (BSI) ....179
fluid, checking and adding
(automatic) .............................263
fluid, refill capacities ..............320
lubricant specifications ..........320
Troubleshooting ................359, 466
Turn signal ..................................91
U
Universal garage door opener ..145
USB port ....................................344
Using privacy mode ..................373
504Index
2014 Navigator(nav)
Owners Guide gf, 1st Printing, June 2013
USA(fus)
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