If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
Vehicle Health Report
WARNING:Always follow scheduled maintenance instructions,
regularly inspect your vehicle, and seek repair for any damage or
problem you suspect. Vehicle Health Report supplements, but cannot
replace normal maintenance and vehicle inspection. Vehicle Health
Report only monitors certain systems that are electronically monitored
by the vehicle and will not monitor or report the status of any other
system, (i.e., brake lining wear). Failure to perform scheduled
maintenance and regularly inspect your vehicle may result in vehicle
damage and serious injury.
Note:Your Vehicle Health Report feature requires activation prior to
use. Visit www.SYNCMyRide.com to register. There is no fee or
subscription associated with Vehicle Health Report, but you must register
to use this feature.
Note:This feature may not function properly if you have enabled caller
ID blocking on your mobile phone. Before running a report, review the
Vehicle Health Report privacy notice.
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Vehicle Health Report options
Run Report?Press OK for SYNC to run a health report of
your vehicle’s diagnostic systems and send the
results to Ford where it is combined with
scheduled maintenance information, open
recalls and other field service actions and
unserviced vehicle inspection items from your
authorized dealer.
Vehicle Health Report Privacy Notice
When you run a Vehicle Health Report, Ford Motor Company may collect
your cellular phone number (to process your report request) and
diagnostic information about your vehicle. Certain versions or updates to
Vehicle Health Report may also collect additional vehicle information.
Ford may use the vehicle information it collects for any purpose.
If you do not want to disclose your cellular phone number or vehicle
information, do not run the feature or set up your Vehicle Health Report
profile at www.SYNCMyRide.com. See www.SYNCMyRide.com - Vehicle
Health Report Terms and Conditions, and Privacy Statement - for more
information.
SYNC Services: Traffic, Directions & Information (TDI)
Note:SYNC Services requires activation prior to use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNC Services. See theUsing
SYNC with your phonefor pairing instructions.
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
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SYNC AppLink™
Note:This feature is only available in the United States.
Note:Your smartphone must be paired and connected to SYNC to access
AppLink.
Note:iPhone users need to connect the phone to the USB port in order
to start the application. It is recommended to lock your iPhone after
starting an application.
Note:The AppLink feature is not available if your vehicle is equipped
with the MyFord Touch or MyLincoln Touch system.
Depending on your display type, you can access AppLink from the media
menu, the phone menu, or by using voice commands. Once an app is
running through AppLink, you can control main features of the app
through voice commands and steering wheel controls.
To Access Using the Phone Menu
1. Press the Phone button.
2. Browse to Mobile Applications and pressOK.
3. Browse to your desired app and pressOK.
4. Once an app is running through SYNC, you can access an app’s menu
by pressing theMENUbutton to first access the SYNC menu.
5. Scroll until “
Menu), then pressOK.From here, you can access an application’s
features, such as Thumbs up, Thumbs down, etc. For more
information, please visit www.SYNCMyRide.com.
To Access Using the Media Menu
1. Press theAUXbutton to access the SYNC menu.
2. Press the Menu button to access the SYNC Media menu.
3. Browse to Mobile Applications and pressOK.
4. Browse to your desired app and pressOK.
5. Once an app is running through SYNC, you can access an app’s menu
by pressing theMENUbutton to first access the SYNC menu.
6. Scroll until “
Menu), then pressOK.From here, you can access an application’s
features, such as Thumbs up, Thumbs down, etc. For more
information, please visit www.SYNCMyRide.com.
To Access Using the Navigation Screen (If Equipped)
1. Press the Phone button.
2. Press the SYNC Apps tab.
3. Press Mobile Apps.
4. Select the app to start it.
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Vehicle Health Report and SYNC Services (Traffic, Directions
and Information) issues
Issue Possible
cause(s)Possible solution(s)
I am unable to
retrieve the
report on the
website, or I
receive a system
error.The preferred
dealer
information did
not load correctly.When you register your account,
you must list a preferred dealer.
If one is already listed, try
selecting another dealer and
logging out. Log back in and
change it back to your preferred
dealer and retrieve the report.
I am unable to
submit a report.•This could be
due to your
phone’s
compatibility, OR
•Bad signal
strength, OR
•Your phone
may not be
activated on the
website.•Update your mobile number
in your account on the website.
•Make sure you have full signal
strength and that your
Bluetoothvolume level has been
turned up.
•Try deleting your phone and
performing a clean pairing.
I heard a
commercial when
I tried to use
Traffic, Directions
and Information.•The phone in
use is not
activated, OR
•Your phone has
ID blocker active.•This is a free feature, but you
must first register online to use
it.
•Turn off ID blocker on your
phone as the system recognizes
you by your phone number.
•Make sure the currently
connected phone is the same
one that is registered on your
SyncMyRide account.
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NAVIGATION CONTROLS
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
The system divides the screen in two sections after it initializes:
•Status bars:This is the top and bottom portion of the screen.
It displays the clock or date and other useful information, depending
on which mode you are in.
•Display area:The touchscreen changes depending on current
system operation. Different buttons display in this area, depending on
which mode you are in.
Note:Some features, such as Sirius satellite radio, may not be available
in your location. Check with an authorized dealer.
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L.MENU:
•Press this button to access the system menu.
•Press while the system menu is active to access the menu tabs of
Display, Clock, Feedback Settings, System Settings and Valet Mode.
M.SOUND:
•Press this button to access the sound menu.
•Press while the sound menu is active to access the menu tabs of
Bass/Treble, Balance/Fade, SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
N.MEDIA:
•Press this button to access the media menu.
•Press while the media menu is active to access the available sources
of CD/DVD, Jukebox and User Device.
O.RADIO:
•Press this button to access the radio menu.
•Press while the radio menu is active to access the available sources of
AM, FM1, FM2, SAT1, SAT2, and SAT3.
P.VOL:Press and hold this button to turn the system off and on. Turn
the control to adjust the volume.
Note:If a navigation route is active when the navigation system is off,
the system resumes the route when you turn the system on.
DISPLAY MODE
You can choose to turn your screen on or off and if you would like to
view the status bars on the top and bottom of the screen. Press DISP to
see the options.
Display Mode Voice Commands
The following voice commands are available in display mode.
If you are not in display mode, press the voice button on the
steering wheel. When prompted, say “Display mode” and then
any of the following commands.
Display mode voice commands
“Display on”
“Display off”
“Status bar”
“Brighter”
“Dimmer”
“Day”
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If you select: You can:
Clock Display Clockallows you to turn the clock
off and on.
Note:If your vehicle is equipped with an
in-dash analog clock, you can set the time on
this screen, but it may not appear in the
status bar for viewing purposes.
Formatallows you to switch between
12– and 24–hour clock displays.
Auto Time Zoneallows you to have the
system automatically switch the time
whenever you enter a new time zone.
Note:The system does not implement
daylight savings time.
Restore Defaultsallows you to restore
system defaults.
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If you select: You can:
System Settings Languageallows you to choose between
English, Spanish and French.
Unitsallows you to choose between English
and Metric measurements.
Keyboard Layoutallows you to choose
between an ABC and QWERTY keyboard.
Delete Stored Itemsallows you to choose
to delete all of the entries from Address Book,
Previous Destinations, Avoid Areas, Saved
Photos and Voice Recognition Profiles. Touch
View to see what entries have been stored.
Restore Factory Default Settingsallows
you to restore factory default settings.
Valet ModeLock and unlock the system using a four-digit
PIN.
Note:You can reset the PIN by
simultaneously pressing and holding presets 1
and 5 while on the PIN entry screen. After
approximately five seconds, the system
transitions to the valet mode screen indicating
that you reset the PIN. Once you have reset
the PIN, the system then allows you to set a
new PIN.
Voice ControlSet the system to listen automatically for USB
or SYNC voice commands first. This
eliminates the need to say “USB” or “User
Device” before any SYNC media commands.
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