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What types of disputes
are eligible?
NCDS resolves disputes involving
Lexus product reliability and warranty
performance that arise during the
greater of 1) four years or 50,000
miles from the vehicle’s in-service
date, whichever is earlier; or 2) the
appli cable provision of the Lexus
New Vehicle Limited Warranty.
However, NCDS will not arbitrate
1) claims involving a vehicle used
primarily for commercial purposes
unless the Lemon Laws of your
state cover vehicles used for
commercial purposes; or 2) claims
that an air bag failed to deploy or
deployed when it should not have;
or 3) disputes regarding fires and/or
accidents and/or theft. Since there
are other additional exclusions,
please contact NCDS for further
information on eligibility guidelines.
You must file a request for arbitration
with NCDS within six months of
the expiration of the eligibility
period, provided the concern or
alleged defect was brought to the
attention of Lexus or one of its
dealers during the eligibility period. How long is the
arbitration process?
The entire process — from the time
NCDS receives your request for
arbitration to the arbitrator’s decision —
is designed to take no more than
40 days. A decision may be delayed if:
• You fail to provide certain
information required by NCDS.
• You fail to make your vehicle
available for inspection by
NCDS in a timely manner
(if an inspection is required).
How do I request arbitration?
To initiate arbitration, you must
complete an NCDS customer claim
form and mail it to NCDS. A claim
form is included in the Lemon Law
Guide located in your vehicle, or
you may request a form by calling
NCDS at (866) 272-4872. When
you call, please have ready your
vehicle identification number
(VIN), the names of your selling
and servicing dealerships, and the
current mileage on your Lexus.
Introduction
If You Need AssI stANce
WARRANTY
11
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Page 44 of 82

Introduction
General Maintenance and reGular use
MAINTENANCE
42
In addition to scheduled maintenance,
your Lexus requires ongoing general
maintenance such as fluid checks
and visual inspections. The recom -
mended guidelines for inspections
are listed below. Please refer to
the “Mainte nance” section of the
Owner’s Manual for a detailed
description of inspection procedures.
Every 30 Days
At least once every 30 days,
perform these inspections:
• Check engine oil level using
the dipstick
• Visually check engine coolant
level on the see-through reservoir
• Visually check brake fluid level
on the see-through reservoir
• Visually check condition
of battery
• Check level of windshield
washer fluid
• Check tire pressure
• Check tires for damage and wear
• Check installation of driver’s
floor mat
After a Car Wash
• Check installation of driver’s
floor mat
When Cleaning the Interior
•
Remove dirt and dust with a
vacuum cleaner. Wipe dirty
surfaces with a soft cloth
dampened with warm water.
• When cleaning leather interior,
remove dirt and dust with
a vacuum cleaner. Using a
sponge, apply a small amount
of neutral wool detergent mixed
in water, rubbing in a circular
motion. Wipe off any excess
detergent and let leather dry
in an open-air location.
• When cleaning carpet, remove
dirt and dust with a vacuum
cleaner. Apply a foaming-type
carpet cleaner with a sponge or
brush, allowing cleaner to work
for a few minutes to loosen dirt.
Continue by rubbing carpet
in a circular motion. Wipe
off any excess cleaner with a
clean cloth. If any dirt remains,
repeat process. Best results
are obtained by keeping the
carpet as dry as possible.
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Explanation of MaintEnancE itEMs
MAINTENANCE
Scheduled Maintenance Log 71
Spark Plugs
Replace at specified interval. Install
new plugs of the same type as originally
equipped (see your Owner’s Manual).
A qualified technician should perform
this operation.
Steering Linkage and Boots
With the vehicle stopped, check for
excessive freeplay in the steering
wheel. Inspect the linkage for
bending and damage and the dust
boots for deterioration, cracks and
damage. Replace any damaged
parts. A qualified technician should
perform these operations.
Timing Chain
The timing chain requires no
periodic inspection.
Tire-Pressure Warning Sensors
A tire-pressure sensor is mounted
on each full-size wheel. These
sensors do not require periodic
maintenance. When a sensor’s
long-life lithium battery becomes
discharged, the battery should be
replaced by a qualified technician
following procedures in Lexus
service and repair publications. Tire Rotation
See your Owner’s Manual for tire
rotation requirements. Check tire
pressure and check tires for damage
and uneven wear. If the vehicle is
equipped with a spare tire, check the
condition and pressure of the spare.
Transmission
The transmission and transmission
fluid are a completely sealed unit.
Therefore, periodic checks and
replacement of the transmission
fluid are not required, and there is
no dipstick on the transmission.
Any repairs that require adding or
replacing fluid should be performed
by a qualified technician following
procedures in Lexus service and
repair publications.
Wiper Blades
The wiper blades should not show
any signs of cracking, splitting, wear,
contamination or deformation. The
wiper blades should clear the windshield
without streaking or skipping.
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