2014 Lexus ES350 maintenance

1) For three years or 50,000
miles, whichever occurs first:
• If your vehicle fails a smog-check
test, all necessary repairs and
adjustments will be made by
Lexus to ensure that your
vehicle passes the test. This is
your Emission Control System
PERFORMANCE WARRANTY.
• If an emissions-related part listed
on pages 23–24 is defective, the
part will be repaired or replaced
by Lexus. This is your SHORT-
TERM Emission Control System
DEFECT WARRANTY.
Note: Under the terms of
the Basic Warranty, Lexus
provides coverage of four
years or 50,000 miles,
whichever occurs first. Specific
components may have longer
coverage under the terms of
the Powertrain Warranty.
2) For seven years or 70,000
miles, whichever occurs first:
• If an emissions-related part listed
on pages 30–31 is defective,
the part will be repaired or
replaced by Lexus. This is your
LONG-TERM Emission Control
System DEFECT WARRANTY. You are responsible for performance

of the required maintenance indicated
in the Owner’s Manual and this guide.
Lexus recommends that you retain
all receipts covering maintenance on
your vehicle, but Lexus cannot deny
warranty coverage solely for the
lack of receipts or your failure to
ensure the performance of all
scheduled maintenance.
You are responsible for presenting
your vehicle to a Lexus dealership
as soon as a problem exists.
The warranty repairs should be
completed in a reasonable amount
of time, not to exceed 30 days.
You should also be aware that Lexus
may deny you warranty coverage if
your vehicle or a part has failed due
to abuse, neglect, improper mainte -
nance or unapproved modifications.
If you have any questions regarding
your warranty rights and respon -
sibilities, you should contact the
Lexus Customer Satisfaction
Department at (800) 255-3987 or
the California Air Resources Board,
Mobile Source Control Division,
at 9528 Telstar Avenue, P.O. Box
8001, El Monte, CA 91734-8001.
Owner’s w arranty
r espO nsibilities
Manufacturer’s
w
arranty cOverage
Your Warranties in Detail 29
CaliforNia EmissioN CoNtrol WarraN ty
warranty
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Ignition System• Knock sensor
Other Parts Used in
Systems Listed • Transmission solenoid You are responsible for performance

of the required maintenance
indicated in the Owner’s Manual
and this guide. Lexus will not deny
a warranty claim solely because
you do not have records to show
that you maintained your vehicle.
However, any failure or noncompli -
ance caused by lack of maintenance
is not covered by this warranty.
When maintenance and repairs
are paid for by you, these services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider other
than a Lexus dealership for main-
tenance and repairs. However, any
failure or noncompliance caused by
improper maintenance or repairs
is not covered by this warranty.
MaI ntenance
Your Warranties in Detail 31
PartS LISt: LO ng-terM
eMISSIOn Defect
Warranty
CaL ifornia Emission ControL Warranty
Warranty
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To ensure optimum performance
and maintain the quality built into
your vehicle’s emission control
systems, Lexus recommends the
use of Genuine Lexus Parts when
servicing or repairing the systems.
Warranty coverage is not dependent
upon the use of any particular
brand of replacement parts and
you may elect to use non-Genuine
Lexus Parts for maintenance and
repairs. However, use of replace-
ment parts that are not equivalent
in quality to Genuine Lexus Parts
may impair the effectiveness of
the emission control systems.
If you use replacement parts that
have maintenance or replacement
schedules different from those of
Genuine Lexus Parts, you must follow
the maintenance and replacement
schedules for the parts you are using.
In addition, you should ensure that
such parts are warranted by their
manufacturers to be equivalent
to Genuine Lexus Parts. If your vehicle fails a smog-check
test, you may make a claim under the
Emission Performance Warranty.
To do so, take your vehicle to an
autho
rized Lexus dealership and
present a copy of the smog-check test
report. Also, take your maintenance
records in case they are needed.
If your claim qualifies for coverage,
the dealership will repair your vehicle
within 30 days (unless a shorter
period is required by law). If your
claim is denied, Lexus will notify you
in writing of the reason within the
same period. If we fail to do so, we will
repair your vehicle free of charge. The
only exceptions allowed are when you
request or agree to a delay, or when a
delay is caused by factors beyond the
control of Lexus or the dealership.
For information on how to obtain
service under the Emission
Defect Warranty, see page 37,
“Obtaining Warranty Service.”
Replacement paRts If YouR
VehIcle faIls
a smog-c heck test
Your Warranties in Detail
32
CaL ifornia Emission ControL Warranty
WaRRantY
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You are responsible for ensuring
that your Lexus is operated and
maintained according to the
instructions in the Owner’s Manual
and the “Maintenance Information”
section of this guide.
You should keep detailed records
of vehicle maintenance, since under
some circumstances they may be
required for warranty coverage.
These records should include date
of service, mileage at time of
service and a description of service
performed and/or parts installed.
For your convenience, maintenance
logs are included in the “Maintenance
Information” section of this guide. If
you sell your vehicle, you should give
your maintenance records to the
new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty. You may have maintenance
performed on your vehicle by
any qualified person or facility.
However, Lexus recommends
having maintenance performed by
an authorized Lexus dealership.
Lexus dealership technicians are
specially trained to maintain and
repair Lexus vehicles. They stay
current on the latest service informa
-
tion through Lexus technical bulletins,
service publications and training
courses. Many are also certified
through the Lexus Commitment to
Perfection Certifica tion Program,
which requires specialized,
state-of-the-art training as well
as rigorous exams through both
Lexus and the National Institute for
Automotive Service Excellence.
You can be confident you’re getting
the best possible service for your
vehicle when you take it to a Lexus
dealership. Plus, a Lexus dealership
will always use Genuine Lexus Parts
designed specifically for your vehicle.
WHERE TO GO
FOR MAINTENANCE
G ENERAl INFORMATION
Your Responsibilities 35
OperatiOn and Maintenance
WARRANTY
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In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer­
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.
EmE
rgEnC y rEpaIrS
By gEOgraphIC

rEg IOn
Your Responsibilities 37
Obtaining Warranty Service
WarranTy
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author ­
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255 ­3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
per formed by a qualified technician
following procedures in Lexus
service and repair publications.
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Introduction
The ImporTance of Scheduled maInT enance
MAINTENANCE
39
Regular maintenance is essential
to obtaining the highest level of
performance, safety and reli-
ability from your Lexus. It can also
enhance your vehicle’s resale value.
This section of the Warranty and
Services Guide is designed to help
you make sure your vehicle receives
proper and timely maintenance.
It includes factory-recommended
maintenance guidelines as well as
logs in which to document your
vehicle’s maintenance history.
In addition to scheduled mainte -
nance, your Lexus requires ongoing
general maintenance such as fluid
checks and visual inspections. These
procedures are listed on pages
42–43 of this booklet and described
in detail in the “Maintenance”
section of the Owner’s Manual. It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace
the engine oil and oil filter. failure
to do so can cause oil starvation
and
/or oil gelling, which can
result in severe damage to your
vehicle and require costly repairs
that are not covered by the new
Vehicle limited Warranty.
With proper maintenance and care,
your vehicle will last longer and
deliver more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many
years to come.

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Introduction
Maintenance and Lexus Warranty coverage
MAINTENANCE
40
Maintaining your vehicle according
to the recommendations in this
booklet is required to ensure that your
warranty coverage remains intact.
You should keep detailed records
of vehicle maintenance, including
date of service, mileage at time of
service and a description of service
and/or parts installation performed.
The maintenance logs in this booklet
are a good place to record this
information. If you sell your vehicle,
be sure to give your maintenance
records to the new owner.
Lexus will not deny a warranty
claim solely because you do not
have records to show that you
maintained your vehicle. However,
damage or failures caused by
lack of proper maintenance are
not covered under warranty.
Maintenance and repair services
may be performed by you or by
any automotive service provider
you choose. Lexus will not deny
a warranty claim solely because
you used a service provider
other than a Lexus dealership
for maintenance and repairs. However, damage or failures caused
by improper maintenance or repairs
are not covered under warranty.
Your dealer may recommend more
frequent maintenance intervals or more

maintenance services than those
listed in the scheduled maintenance
log. These additional services are not
required to maintain your warranty
coverage. Ask your dealer for an
explanation of any recommended
maintenance not included in the
scheduled maintenance log.
For a complete description of
Lexus warranty coverages, see
pages 16–33 of this booklet.
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Introduction
Lexus DeaLership service
MAINTENANCE
41
To ensure that your vehicle receives
first-quality service and factory-
authorized parts, Lexus recommends
having maintenance performed by
an authorized Lexus dealership. To
locate your nearest authorized Lexus
dealership, log on to www.lexus.com
or contact Lexus Customer
Satis faction at (800) 255-3987.
Lexus dealership technicians are
experts in the maintenance and repair
of Lexus vehicles. They stay current on
the latest service information through
Lexus technical bulletins, service
publications and training courses.
Many are also certified through the
Lexus Commitment to Perfection
Certification Program, which requires
specialized, state-of-the-art training
as well as rigorous exams through
both Lexus and the National Institute
for Automotive Service Excellence.
Additionally, when you have your
vehicle serviced at a Lexus dealership,
your service information is recorded
in the Lexus National Service History
database. This is the first database of
its kind in the automotive industry. It
can be accessed by any Lexus dealer-
ship in the U.S. — a great convenience
if you relocate or need to have your
vehicle serviced while traveling. You can be confident you’re
getting the best possible service
for your vehicle when you take it
to a Lexus dealership. Don’t trust
your investment to anything less
than a team of Lexus specialists.

Maintenance and repairs not

performed by an authorized Lexus
dealership should be performed
by a qualified technician following
procedures in Lexus service
and repair publications.
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