2014 Lexus ES350 ESP

Warranty coverage is not dependent
upon the use of any particular brand
of replacement parts. However, Lexus
recommends using only Genuine
Lexus Parts when you need to replace
a part on your vehicle. Like all Lexus
products, Genuine Lexus Parts
are built to the highest standards of
quality, durability and performance.
They are also designed to fit your
vehicle’s exact specifications.
Your Lexus dealership maintains
an extensive inventory of Genuine
Lexus Parts to meet your vehicle
service needs. And because it
is linked electronically to Lexus
Parts Distribution Centers, the
dealership has quick access to any
parts it may not have in stock.
Genuine Lexus Parts are covered
by their own warranty (see your
dealer for details) or the remainder
of any applicable New Vehicle
Limited Warranty, whichever
is longer. Non-Genuine Lexus
Parts, or any damage or failures
resulting from their use, are not
covered by any Lexus warranty.
Replacement paRts
Your Responsibilities
36
OP eratiON a Nd MaiN teNaNce
WaRRantY
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In the United States,
U.S. Territories and Canada
To obtain warranty service in the
United States, U.S. territories or
Canada, take your vehicle to an
authorized Lexus dealership. If your
vehicle cannot be driven, contact
your nearest Lexus dealership for
towing assistance. You do not have to
pay for towing to the nearest Lexus
dealership if your vehicle is inoperable
due to failure of a warranted part.
Outside the United States,
U.S. Territories and Canada
If you are using your vehicle outside
the United States, U.S. territories and
Canada and need warranty service,
contact a local Lexus dealership.
Please note, however, that your
vehicle may not be repaired free
of charge because the local Lexus
distributor may have no obligation
to provide warranty service for your
vehicle, and/or your vehicle may
not comply with local regulatory
or environmental requirements.If your vehicle is inoperable or unsafe
to drive and there is no Lexus dealer­
ship reasonably available to make
repairs, you may perform the repairs
yourself or have them performed by
another automotive service provider.
Lexus will reimburse you for any of the
repairs that are covered by warranty.
To receive reimbursement, present to
an authorized Lexus dealership your
paid repair invoices and any parts
that were removed from the vehicle.
EmE
rgEnC y rEpaIrS
By gEOgraphIC

rEg IOn
Your Responsibilities 37
Obtaining Warranty Service
WarranTy
Lexus recommends having
maintenance and repairs for
your vehicle performed by an
authorized Lexus dealership.
To locate your nearest author ­
ized Lexus dealership, log on
to www.lexus.com or contact
Lexus Customer Satisfaction
at (800) 255 ­3987.
Maintenance and repairs not
performed by an authorized
Lexus dealership should be
per formed by a qualified technician
following procedures in Lexus
service and repair publications.
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You will be reimbursed for warranted
parts at the manufacturer’s suggested
retail price and warranted labor at a
geographically appropriate hourly rate
multiplied by Lexus’ recommended
time allowance for the repair.
If your vehicle requires emergency
repair, Lexus assumes no liability
for subsequent failures caused by
improper repairs or the use of
non-Genuine Lexus Parts unless you
have the vehicle properly repaired
in a timely manner. To ensure that
warranty coverage remains intact,
have your vehicle inspected by an
authorized Lexus dealership as soon
as possible after an emergency repair.
Your Responsibilities
38
Obtaining Warranty Service
WARRANTY
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Introduction
The ImporTance of Scheduled maInT enance
MAINTENANCE
39
Regular maintenance is essential
to obtaining the highest level of
performance, safety and reli-
ability from your Lexus. It can also
enhance your vehicle’s resale value.
This section of the Warranty and
Services Guide is designed to help
you make sure your vehicle receives
proper and timely maintenance.
It includes factory-recommended
maintenance guidelines as well as
logs in which to document your
vehicle’s maintenance history.
In addition to scheduled mainte -
nance, your Lexus requires ongoing
general maintenance such as fluid
checks and visual inspections. These
procedures are listed on pages
42–43 of this booklet and described
in detail in the “Maintenance”
section of the Owner’s Manual. It is especially important to check
your vehicle’s engine oil once a
month and to regularly replace
the engine oil and oil filter. failure
to do so can cause oil starvation
and
/or oil gelling, which can
result in severe damage to your
vehicle and require costly repairs
that are not covered by the new
Vehicle limited Warranty.
With proper maintenance and care,
your vehicle will last longer and
deliver more dependable, economical
performance. Follow this booklet’s
recommendations and you’ll enjoy
maximum reliability and peace of
mind from your Lexus for many
years to come.

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74
INDEX
Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .\
. . . . . . . . 8
Lexus Personalized Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1, 4, 45
Loaner vehicle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
Maintenance
As related to warranty coverage . . . . . . . . . . . . . . . . . . . . . . . . . . . .25, 29, 31, 35, 40
Complimentary first and second services . . . . . . . . . . . . . . . . . . . . . . . . . . .4, 45–46
Explanation of maintenance items . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 –71
General maintenance and inspections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .42– 43
Importance of maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39
Maintenance intervals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Scheduled maintenance log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 8 – 67
Where to obtain maintenance . . . . . . . . . . . . . . . . . . . . . . . .inside front cover, 35, 41
Nuts and bolts on chassis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4 8 – 67*, 70
Oil change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 8 – 67*, 70
Owner responsibilities . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25, 29, 31, 35–38
Parts replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7, 16, 25, 32, 36
Pre-delivery service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1
Quality control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Rack-and-pinion assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 8 – 67*, 70
Road test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 8 – 67*, 70
Roadside assistance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1, 6
Service agreements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Service history . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Smog-check tests . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26, 32
*See scheduled maintenance log for maintenance interval.
INDEX
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