2014 JEEP GRAND CHEROKEE phone

3. Disconnect the positive(+)end of the jumper cable
from the positive (+)post of the booster battery.
4. Disconnect the opposite end of the positive (+)jumper
cable from the remote positive (+)post of the dis-
charged vehicle.
5. Reinstall the protective cover over the remote positive (+)post of the discharged vehicle.
If frequent jump-starting is required to start your vehicle
you should have the battery and charging system tested
at your authorized dealer.
CAUTION!
Accessories plugged into the vehicle power outlets
draw power from the vehicle’s battery, even when not
in use (i.e., cellular phones, etc.). Eventually, if
plugged in long enough without engine operation,
(Continued)
CAUTION! (Continued)
the vehicle’s battery will discharge sufficiently to
degrade battery life and/or prevent the engine from
starting.
FREEING A STUCK VEHICLE
If your vehicle becomes stuck in mud, sand or snow, it
can often be moved using a rocking motion. Turn the
steering wheel right and left to clear the area around the
front wheels. Then shift back and forth between DRIVE
and REVERSE while gently pressing the accelerator.
NOTE:Shifts between DRIVE and REVERSE can only be
achieved at wheel speeds of 5 mph (8 km/h) or less.
Whenever the transmission remains in NEUTRAL for
more than two seconds, you must press the brake pedal
to engage DRIVE or REVERSE.
556 WHAT TO DO IN EMERGENCIES

facilities, factory-trained technicians, special tools, and
the latest information to ensure the vehicle is fixed
correctly and in a timely manner.
This is why you should always talk to an authorized
dealer service manager first. Most matters can be re-
solved with this process.
•If for some reason you are still not satisfied, talk to the
general manager or owner of the authorized dealer.
They want to know if you need assistance.
• If an authorized dealer is unable to resolve the con-
cern, you may contact the manufacturer’s customer
center. Any communication to the manufacturer’s customer cen-
ter should include the following information:
•
Owner’s name and address
• Owner’s telephone number (home and office)
• Authorized dealer name
• Vehicle Identification Number (VIN)
• Vehicle delivery date and mileage
642 IF YOU NEED CONSUMER ASSISTANCE

Chrysler Group LLC Customer Center
P.O. Box 21–8004
Auburn Hills, MI 48321–8004
Phone: (877) 426–5337
Chrysler Canada Inc. Customer Center
P.O. Box 1621
Windsor, Ontario N9A 4H6
Phone: (800) 465–2001 English / (800) 387–9983 French
In Mexico Contact:
Av. Prolongacion Paseo de la Reforma, 1240
Sante Fe C.P. 05109
Mexico, D. F.
In Mexico City: 5081-7568
Outside Mexico City: 1-800-505-1300
Customer Assistance For The Hearing Or Speech
Impaired (TDD/TTY)
To assist customers who have hearing difficulties, the
manufacturer has installed special TDD (Telecommuni-
cation Devices for the Deaf) equipment at its customer
center. Any hearing or speech impaired customer, who
has access to a TDD or a conventional teletypewriter
(TTY) in the United States, can communicate with the
manufacturer by dialing 1–800–380–CHRY.
Canadian residents with hearing difficulties that require
assistance can use the special needs relay service offered
by Bell Canada. For TTY teletypewriter users, dial 711
and for Voice callers, dial 1-800-855-0511 to connect with
a Bell Relay Service operator.
9
IF YOU NEED CONSUMER ASSISTANCE 643

defect to the Canadian government should contact Trans-
port Canada, Motor Vehicle Defect Investigations and
Recalls at 1-800-333-0510 or go to http://www.tc.gc.ca/
roadsafety/
PUBLICATION ORDER FORMS
To order the following manuals, you may use either the
website or the phone numbers listed below. Visa, Mas-
tercard, American Express, and Discover orders are ac-
cepted. If you prefer mailing your payment, please call
for an order form.
NOTE:A street address is required when ordering
manuals (no P.O. Boxes). Service Manuals
These comprehensive Service Manuals provide the infor-
mation that students and professional technicians need in
diagnosing/troubleshooting, problem solving, maintain-
ing, servicing, and repairing Chrysler Group LLC ve-
hicles. A complete working knowledge of the vehicle,
system, and/or components is written in straightforward
language with illustrations, diagrams, and charts.
Diagnostic Procedure Manuals
Diagnostic Procedure Manuals are filled with diagrams,
charts and detailed illustrations. These practical manuals
make it easy for students and technicians to find and fix
problems on computer-controlled vehicle systems and
features. They show exactly how to find and correct
problems the first time, using step-by-step troubleshoot-
ing and drivability procedures, proven diagnostic tests
and a complete list of all tools and equipment.
646 IF YOU NEED CONSUMER ASSISTANCE

Cargo Light............................ .267
Cargo Tie-Downs ........................ .270
Car Washes ............................ .603
Cellular Phone .......................... .375
Center High Mounted Stop Light ..............624
Certification Label ........................ .510
Chains, Tire ............................ .487
Chart, Tire Sizing ........................ .467
Check Engine Light (Malfunction Indicator Light) . .571
Checking Your Vehicle For Safety ..............107
Checks, Safety .......................... .107
Child Restraint ............................82
Child Restraints Child Seat Installation ....................101
Install A LATCH-compatible Child Restraint .....96
Installing Child Restraints Using The Vehicle Seat
Belt ..................................98
Lower Anchors And Tethers For Children .......89
Child Safety Locks .........................33 Clean Air Gasoline
....................... .499
Cleaning Wheels .............................. .604
Climate Control ......................... .375
Cold Weather Operation ....................398
Compact Disc (CD) Maintenance ..............374
Compact Spare Tire ....................... .482
Console, Overhead ....................... .235
Contract, Service ......................... .644
Coolant Pressure Cap (Radiator Cap) ...........594
Cooling System .......................... .590
Adding Coolant (Antifreeze) ...............592
Coolant Capacity ...................... .625
Coolant Level ......................... .595
Disposal of Used Coolant .................594
Drain, Flush, and Refill ...................591
Inspection ........................... .590
Points to Remember .....................595
Pressure Cap ......................... .594
654 INDEX