2014 INFINITI QX80 service

1 SUMMARY OF WARRANTY COVERAGE
2 INFINITI OWNER SATISFACTION AND
ASSISTANCE
4 2014 NEW VEHICLE LIMITED WARRANTY
8 2014 INFINITI FEDERAL VEHICLE EMISSION
CONTROL WARRANTIES
11 2014 INFINITI CALIFORNIA VEHICLE
EMISSION CONTROL WARRANTIES
15 RECOMMENDATION FOR MAINTENANCE
SERVICE AND REPLACEMENT PARTS
16 SEAT BELT LIMITED WARRANTY17 LIMITED WARRANTY ON GENUINE INFINITI
REPLACEMENT PARTS AND GENUINE INFINITI
ACCESSORIES
19 INFINITI LIFETIME REPLACEMENT PANEL
CORROSION LIMITED WARRANTY
20 REPLACEMENT BATTERY LIMITED WARRANTY
22 BRIDGESTONE FIRESTONE TIRE LIMITED
WARRANTY
25 GOODYEAR/DUNLOP TIRE LIMITED WARRANTY
32 GOODYEAR RUN-FLAT TIRE LIMITED WARRANTY
37 DUNLOP RUN-FLAT TIRE LIMITED WARRANTY
41 MICHELIN PASSENGER AND LIGHT TRUCK TIRE
LIMITED WARRANTY
TABLE OF CONTENTS

Both Infiniti and your Infiniti retailer are dedicated to
serving all your automotive needs. Your complete satis-
faction is our primary concern. Your Infiniti retailer is
available to assist you with all your automobile sales,
parts and service requirements.
If, however, a situation arises that you believe has not
been addressed to your satisfaction, we ask that you
take the following steps.
STEP 1:
Discuss the situation with the retailer management. If a
problem still exists, contact the retailer’s owner. Your
Infiniti retailer is best equipped to resolve the matter for
you.
STEP 2:
If the concern has still not been addressed to your
satisfaction, please contact our Infiniti Consumer Af-
fairs Department using our toll free number:
1–800–662–6200
The Consumer Affairs Department will ask for the follow-
ing information:
●Your name, address, and telephone number
●Vehicle identification number (on dashboard and
permanent Infiniti Total Ownership program card)
●Date of purchase
●Current odometer reading
●Your Infiniti retailer’s name
●Details of the concernOr you can write to Infiniti with the above information at:
INFINITI DIVISION
Infiniti North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
STEP 3:
In the event that you believe Infiniti has been unable to
satisfactorily address the problem, a special automo-
tive complaint resolution program called BBB AUTO
LINE is available to you. The BBB AUTO LINE program is
independently operated by the Council of Better Busi-
ness Bureaus, Inc. (BBB).
For information about the BBB AUTO LINE in your area,
please call us (Infiniti) at the same toll free number
(1-800-662-6200).
We will be happy to provide you with the address and
phone number of your local BBB office or any other
information about AUTO LINE.
Or you may contact the BBB at:
BBB Auto Line
Council of Better Business Bureaus, Inc.
3033 Wilson Boulevard
Suite 600
Arlington, VA 22203
1 (800) 955-5100If you call the BBB, its staff will record the details of your
complaint by telephone. They will ask for the same in-
formation as in Step 2.
The BBB AUTO LINE programconsistsof two parts:
mediation and arbitration. The BBB AUTO LINE staff will
attempt to provide suggestions for resolving the prob-
lem during mediation. If a satisfactory resolution has
not been achieved during mediation, you will have the
opportunity to present your case personally before an
impartial arbitrator or three person panel. This is the
arbitration part of AUTO LINE. The arbitrator(s) will make
a decision after the arbitration hearing.
The BBB will, in most cases, send you a final decision in
your case within forty (40) days (plus 7 days, if you have
not contacted Infiniti) unless you delay the process. If
you accept the decision, it will be legally binding on you
and Infiniti. If you do not accept the decision, it will not
be legally binding on you or Infiniti. However, in some
states, if the decision is not accepted, it may be intro-
duced either by you or by Infiniti as evidence in a sub-
sequent court action.
(Continued on next page)
2INFINITI OWNER SATISFACTION AND ASSISTANCE

LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
THIS WARRANTY DOES NOT COVER INCIDENTAL OR
CONSEQUENTIAL DAMAGES SUCH AS LOSS OF THE
USE OF THE VEHICLE, INCONVENIENCE OR COM-
MERCIAL LOSS.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THIS WRITTEN
WARRANTY.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. This warranty gives you specific legal rights,
and you may also have other rights which vary from
statetostate.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connec-
tion with this vehicle.
THE WARRANTY BEGINS
The warranty period begins on the date the vehicle is
delivered to the first retail buyer or put into service,
whichever is earlier.
FOR HOW LONG AND WHAT IS COVERED
BASIC COVERAGE
●The basic coverage period is 48 months or
60,000 miles, whichever comes first.
●The warranty covers any repairs needed to correct
defects in materials or workmanship of all parts and
components of each new Infiniti vehicle supplied by
Infiniti subject to the exclusions listed under the
heading ”WHAT IS NOT COVERED” or, if the part is
covered by one of the separate coverages described
in the following sections of this warranty, that spe-
cific coverage applies instead of the basic coverage.
POWERTRAIN COVERAGE
●The Powertrain coverage period is 72 months or
70,000 miles, whichever comes first.
●This warranty covers any repairs needed to correct
defects in material or workmanship.
●Powertrain coverage includes components listed be-
low, under the headingsEngine, Transmission and
Transaxle, Drivetrain, and Restraint System, supplied
by Infiniti, subject to the exclusions listed under the
heading “WHAT IS NOT COVERED.”
ENGINE - Cylinder heads and block and all internal
parts, rocker covers and oil pan, valve train and front
cover, timing chain and tensioner, oil pump, water
pump and fuel pump, fuel injectors, intake and ex-
haust manifolds, flywheel, seals and gaskets.
TRANSMISSION AND TRANSAXLE - Case and all
internal parts, torque converter and converter
housing, automatic transmission control module,
transfer case and all internal parts, seals and gas-
kets, clutch cover and housing, A/T cooler, and
electronic transmission controls.
DRIVETRAIN - Drive shafts, final drive housing and
all internal parts, propeller shafts, universal joints,
bearings, seals and gaskets.RESTRAINT SYSTEM - Air bags and related elec-
tronic control systems.
CORROSION COVERAGE (PERFORATION FROM CORRO-
SION)
Any body sheet metal panel supplied by Infiniti found to
have developed perforation (rust-through) due to corro-
sion in normal use is covered for 84 months, regardless
of mileage, except for those items listed under “WHAT IS
NOT COVERED.” No additional rust proofing applica-
tions are required. Perforation is a condition in which
any body sheet metal panel has corroded from one
surface to another.
TOWING COVERAGE
If your vehicle is inoperative due to the failure of a
warranted part during any of the New Vehicle Limited
warranties, including Emission and Seatbeltwarranties,
towing service to the nearest authorized Infiniti retailer
is covered.
ADJUSTMENT COVERAGE
Service adjustments not usually associated with the
replacement of parts, such as wheel alignment, and
wheel balancing are covered only during the first
12 months or 12,000 miles, whichever comes first.●Limited 6 month warranty coverage:
OE wiper blade inserts are covered for the first six
months of ownership.
REFRIGERANT RECHARGE ONLY COVERAGE
Refrigerant recharge not associated with the repair or
replacement of a warranted part is covered only during
the first 12 months, regardless of the mileage.
(Continued on next page)
2014 NEW VEHICLE LIMITED WARRANTY5

NO CHARGE
Warranty repairs will be made at no charge for parts
and/or labor (except for tires, in which case you may pay
certain charges). Any needed parts replacement will be
made using genuine Infiniti or Infiniti approved new or
remanufactured parts approved by Infiniti for use on
Infiniti vehicles. Infiniti reserves the right to make
changes at any time, without notice, to production and
service parts in their specifications, colors, and materi-
als, including those usedin connection with warranty
repairs. For this reason, when approved by Infiniti and
at Infiniti’s discretion, functionally equivalent replace-
ment parts may be used that do not exactly match the
original production part.
OBTAINING WARRANTY SERVICE
●You must take the vehicle to an authorized Infiniti
retailer in the United States or Canada during regular
business hours at your expense in order to obtain
warranty service. The names and addresses of autho-
rized Infiniti retailers are listed in telephone directo-
ries.
●If you require warranty service outside of the United
States (see terms under caption “APPLICABILITY”),
contact an Infiniti retailer in that country.
MAINTENANCE, DATA ACCESS, AND RECORDS
As a condition of this warranty, you are responsible for
properly using, maintaining and caring for your vehicle
as outlined in your Owner’s Manual, and of maintaining
copies of all maintenance records & receipts for review
by Infiniti. Failure to do so is likely to result in the denial
of warranty.You are also required to provide consent to give Infiniti
access to data stored on vehicle systems. Failure to do
so is likely to result in the denial of warranty coverage.
Evidence of the performance of the required mainte-
nance should be kept and may need to be presented as
proof of such maintenance in connection with related
warranty repairs. Toassist youin maintaining appropri-
ate records, the Maintenance Log located in your Own-
er’s Literature Kit can be used along with supporting
repair invoices, receipts and other such records.
WHAT IS NOT COVERED
GENERAL EXCLUSIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Failure to operate the vehicle in accordance with the
Owner’s Manual
●Misuse, such as using the vehicle to tow
●Failure of a component not covered by warranty
●Racing and competitive driving
●Theft, vandalism, fire,or flooding (including engine
water ingestion)
●Accident, collision, being towed
●Repairs performed by anyone other than an autho-
rized Infiniti retailer
●Glass breakage, unlessresulting from defects in ma-
terial or workmanship
●Normal wear and tear, including dings, dents, chips,
or scratches
●Damage caused by any automated or manually oper-
ated car wash or by using a pressure washerNote that complaints related to failure to comply with
proper use of the vehicle as described in the applicable
Owner’s Manual (including the lackof availability or use
of proper fluid), or the vehicle’slack of compliance with
local regulations or environmental requirements of any
country (other than the U.S. or Canada) are NOT covered
by this warranty.
DAMAGE OR FAILURES DUE TO ALTERATION
OR MODIFICATION
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Alteration, tampering, or improper repair
●Installation of non-Infiniti approved accessories or
components
●Improper installation of any Infiniti approved after-
market accessory or component
●A vehicle whose odometer mileage has been altered,
or the odometer repaired or replaced and the actual
vehicle mileage cannot be correctly and readily de-
termined
SALVAGE TITLE
This limited warranty does not apply to any vehicle, and
is rendered void if the vehicle is (or ever has been)
issued a “salvage” or similar title including, but not
limited to junk, scrap, rebuilt, or flood titles, under any
state’s law; or has ever been determined to be a “total
loss” or equivalent by any insurance company, such as
by payment of a cash payment of a claim in lieu of
repairs because of a determination that the cost of
repairs exceeded the actual cash value of the vehicle.
(Continued on next page)
62014 NEW VEHICLE LIMITED WARRANTY

DAMAGE, FAILURES OR CORROSION FROM
ENVIRONMENTAL CONDITIONS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Stone chipping, chemical fallout, tree sap, salt, hail,
windstorm, lightning, flood or other environmental
conditions.
●The items listed below are not covered under corro-
sion coverage (perforation from corrosion).
– Exhaust system components.
– Corrosion other than perforation, such as cosmetic or
surface corrosion due to defects in material or work-
manship. This is covered underthe Basic Coverage of
the New Vehicle Limited Warranty.
DAMAGE, FAILURES OR CORROSION DUE TO
LACK OF OR IMPROPER MAINTENANCE
REPAIRS
This warranty does not cover damage, failures or corro-
sion resulting from or caused by:
●Lack of performance of proper maintenance services
as outlined in your Owner’s Manual.
●Fuel, fluids, or lubricants that are contaminated or
that do not meet the specification as outlined in your
Owner’s Manual.
●Use of parts not equivalent in quality or design to
parts supplied by Infiniti for use on Infiniti vehicles.
MAINTENANCE SERVICE EXPENSE
This warranty does not cover normal maintenance ser-
vices as specified in both your Owner’s Manual and
Infiniti Service & Maintenance Guide such as cleaning
and polishing, wheel alignment, headlight aiming, re-
placement of filters, replacement of windshield wiper
inserts, lubricants, coolant, worn brake shoes, pads,
drums and rotors and worn clutch discs, for example.
SEAT BELTS, TIRES AND EMISSION CONTROL
SYSTEM
Seat belts, tires and the emission control system are
covered by separate warranties.
2014 NEW VEHICLE LIMITED WARRANTY7

EMISSION DEFECTS WARRANTY
WHAT IS COVERED
Infiniti1warrants that your vehicle was designed, built
and equipped to conform at the time of sale with all
applicable United States emission standards.
This warranty covers any repairs needed to correct de-
fects in materials or workmanship which would cause
your vehicle not to meet these standards.
WHAT IS COVERED UNDER THE DEFECTS
WARRANTY
Covered components are listed below under the caption
“WARRANTY PARTS LIST.” Exceptions to this warranty
are listed below under the caption “WHAT IS NOT COV-
ERED UNDER EITHER THE DEFECTS OR PERFORMANCE
WARRANTIES.”
HOW LONG IS THE WARRANTY
This warranty is for 4 years or 60,000 miles, whichever
occurs first. The warranty begins the date the vehicle is
delivered to the first retail buyer or put into use, which-
ever is earlier. Additionally, the engine control
module/onboard diagnostic device and catalytic con-
verter(s) listed below and indicated by an “” under the
caption “Warranty Parts List” are covered for 8 years or
80,000 miles, whichever occurs first.
EMISSIONS PERFORMANCE WARRANTY
WHEN DOES THIS WARRANTY APPLY
The Emissions Performance Warranty applies to your
2014 Infiniti vehicle ONLY when both of the following
occur.1. The vehicle fails to meet applicable emissions stan-
dards as judged by an emissions test approved by
the Environmental Protection Agency (EPA).
2. This failure results or will result in some penalty to
you, such as a monetary fine or the denial of the
right to use your vehicle, under local, state or fed-
eral law.
For example, if your state requires an EPA ap-
proved yearly vehicle inspection before you re-
ceive a renewed license, this warranty applies to
your vehicle. In areas where there is no approved
test program, this warranty does not apply.
WHAT IS COVERED AND FOR HOW LONG
UNDER THE PERFORMANCE WARRANTY
Infiniti* warrants that it will remedy any non-conformity
in your vehicle which causes it to fail an approved emis-
sions test during the first 24 months or 24,000 miles,
whichever occurs first. The warranty begins the date the
vehicle is delivered to the first retail buyer or put into
use, whichever is earlier.
Additionally, failure of an approved emissions test re-
sulting from the failure of those parts listed below under
the caption “Warranty Parts List” are covered by the
Emissions Defects Warranty described above.
Exceptions to this warranty are listed below under the
caption “WHAT IS NOT COVERED UNDER EITHER THE
DEFECTS OR PERFORMANCE WARRANTIES.”
WHAT IS NOT COVERED UNDER EITHER THE
DEFECTS OR PERFORMANCE WARRANTIES
These warranties do not cover:
1. Normal maintenance, service and parts replace-
ment as outlined in the emissions control mainte-
nance instructions of your Owner’s Manual.
2. Failures directly as a result of:
●
Failure to perform requiredemission control
maintenance as outlined in your Owner’s Manual.
●Misuse, accident or modification.
●
Improper adjustment or installation of parts dur-
ing the performance of maintenance services.
●Tampering with or disconnecting any part af-
fecting vehicleemissions.
●Fuel, fluids, or lubricants that are contaminated
or that do not meet the specification as outlined
in your Owner’s Manual.
3. In the case of the Performance Warranty, the use of
any part not certified in accordance with Federal
requirements which is defective or not equivalent
from an emissions standpoint to the original equip-
ment part.
4. In the case of the Performance Warranty, costs of
determining the cause of a vehicle failing an EPA
approved emissions test if such failure is found not
to be covered.
5. In the case of the Defects Warranty, parts not sup-
plied by Infiniti or damage to other parts caused
directly by non-Infiniti parts.
(Continued on next page)1 Infiniti indicates Infiniti Division of Nissan North America, Inc., P.O. Box 685003, Franklin, Tennessee, 37068-5003, whichdistributes Infiniti vehicles in the United States.
82014 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES

LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
These emissions warranties do not cover incidental
or consequential damages such as loss of the use of
the vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THESE WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. These warranties give you specific legal rights,
and you may also have other rights which vary from
statetostate.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connec-
tion with this vehicle.
WHATYOUMUSTDO
In order to obtain warranty service you must deliver the
vehicle to an authorized Infiniti retailer in the United
States at your expense.
You must also maintain your vehicle as outlined in the
maintenance instructions in your Owner’s Manual.
WHAT INFINITI WILL DO
Warranty repairs will be made at no charge for parts
and/or labor, including diagnosis and tax. Any needed
parts replacement will be made using new or remanu-
factured parts.
OTHER WARRANTY TERMS
PERFORMANCE WARRANTY CLAIMS PROCEDURE
You may make a claim under the Performance Warranty
immediately after the failure of an EPA approved emis-
sions test. You must provide proof of this failure when
making your claim.
You will be told whether Infiniti will honor your claim
within 30 days of the date you make the claim unless a
shorter time period is required by law. If your claim is
denied, Infiniti will notify you in writing of the reason. If
we do not notify you within this time period, we will
repair your vehicle under this warranty at no cost to you.
The time period for notification will not apply if you
request a delay or a delay is caused by events not under
the control of Infiniti retailers.
No claim will be denied under the Performance Warranty
because you use a non-Infiniti certified part but EPA
certified part for maintenance or repair.
MAINTENANCE SERVICE AND REPLACEMENT PARTS
Important information concerning maintenance service
and replacement parts is on page 14 of this booklet.
MAINTENANCE RECORDS
Receipts covering the performance of regular mainte-
nance should be kept in the event questions arise con-
cerning maintenance. The receipts should be trans-
ferred to subsequent owners.IF YOU HAVE QUESTIONS
You may obtain further information concerning these
warranties by following the procedure outlined in the
“INFINITI OWNER SATISFACTION & ASSISTANCE” sec-
tion of this booklet. In the case of the Performance
Warranty, you may also contact or report any violations
to the Office of Transportation and Air Quality, Vehicle
Compliance Programs Group, U.S. Environmental Pro-
tection Agency, Ariel Rios Building (6405J), 1200 Penn-
sylvania Avenue, N.W., Washington, D.C. 20460
OTHER OBLIGATIONS
Infiniti does not authorize any person to create for it any
other warranty, obligation or liability in connection with
this vehicle.
WARRANTY PARTS LIST
●Fuel injection system
Engine control module/onboard diagnostic device
●Oxygen sensor(s)
●Mass air flow sensor
●Intake manifold
●Throttle body
Catalytic converter(s)
●Exhaust manifold
●Exhaust tube from manifold to catalytic converter
Front exhaust tube with catalytic converter
●Camshaft position sensor(s)
●Crankshaft position sensor(s)
●Spark plugs, ignition coils and wires
●Evaporative emission control system
(Continued on next page)
2014 INFINITI FEDERAL VEHICLE EMISSION CONTROL WARRANTIES9

EMISSIONS PERFORMANCE WARRANTY
WHEN DOES THIS WARRANTY APPLY
This warranty applies to your 2014 Infiniti vehicle only if
it fails to pass a California “smog check” test or equiva-
lent.
WHAT IS COVERED AND FOR HOW LONG
Infiniti warrants that if your vehicle fails to pass a Cali-
fornia “smog check” test, it will make the necessary
repairs so that your vehicle will pass. This warranty is for
4 years or 60,000 miles, whichever occurs first. The
warranty begins the date the vehicle is delivered to the
first retail buyer or the date itis first put in to service,
whichever is earlier.
Exceptions to this warranty are listed below under the
caption “ WHAT IS NOT COVERED”.
WHAT IS NOT COVERED
These warranties do not cover:
1. Normal maintenance, service and parts replace-
ment as outlined in theemissioncontrol mainte-
nance instructions of your Owner’s Manual.
2. Failures directly as a result of:
●Lack of performance of required emission con-
trol maintenance as outlined in your Owner’s
Manual.
●Misuse, accident or modification.●Improper adjustment or installation of parts
during the performance of maintenance (non-
warranty) services.
●Tampering with or disconnecting any part af-
fecting vehicleemissions.
●Fuel, fluids, or lubricants that are contaminated
or that do not meet the specification as outlined
in your Owner’s Manual.
3. In the case of the Performance Warranty, the use of
any non-Infiniti part not certified in accordance
with Federal requirements which is defective or not
equivalent froman emissions standpoint to the
original equipment part.
4. In the case of the Defects Warranty, parts not sup-
plied by Infiniti or damage to other parts caused
directly by non-Infiniti parts.
5. In the case of the Performance Warranty, costs of
determining the cause of a vehicle failing a Califor-
nia “smog check” test if such failure is found not to
be covered.
LIMITATION OF WARRANTIES AND OTHER
WARRANTY TERMS AND STATE LAW RIGHTS
EXTRA EXPENSES - LIMITATIONS OF DAMAGES
These emissions warranties do not cover incidental
or consequential damages such as loss of the use of
the vehicle, inconvenience or commercial loss.
ANY IMPLIED WARRANTY OF MERCHANTABILITY
AND FITNESS FOR A PARTICULAR PURPOSE SHALL
BE LIMITED TO THE DURATION OF THESE WRITTEN
WARRANTIES.
Some states do not allow the exclusion or limitation
of incidental or consequential damages or limita-
tions on how long an implied warranty lasts, so the
above limitations or exclusions may not apply to
you. These warranties give you specific legal rights,
and you may also have other rights which vary from
statetostate.
Infiniti does not authorize any person to create for it
any other warranty, obligation or liability in connec-
tion with this vehicle.
WHATYOUMUSTDO
In order to obtain warranty service you must deliver the
vehicle to any authorized Infiniti retailer in the United
States at your expense. You are responsible for the re-
quired maintenance on your vehicle as outlined in the
maintenance instructions in your Owner’s Manual.
Infiniti recommends that you retain all receipts covering
maintenance on your vehicle, but Infiniti cannot deny
warranty solely for the lack of receipts or for your failure to
ensure the performance of all scheduled maintenance.
(Continued on next page)
2014 INFINITI CALIFORNIA VEHICLE EMISSION CONTROL WARRANTIES113