2014 INFINITI QX60 ESP

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, follow the solutions given in this guide
for the appropriate error.
Where the solutions are listed by number, try
each solution in turn, starting with number one,
until the problem is resolved.
Symptom/error message Solution
Displays “COMMAND NOT RECOG-
NIZED” or the system fails to interpret
the command correctly.1. Ensure that the command format is valid, see “Standard Mode command list” or “Alternate Command Mode command list” in this
section.
2. Speak clearly using your normal speech pattern and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
The system consistently selects the
wrong voicetag in the phonebook.1. Ensure that the voicetag requested matches what was originally stored. See “Bluetooth® Hands-Free Phone System with Navigation
System” in this section.
2. Replace one of the voicetags being confused with a different voicetag.
4-150Monitor, climate, audio, phone and voice recognition systems

●Do not stop or park the vehicle over
flammable materials such as dry grass,
waste paper or rags. They may ignite
and cause a fire.
CAUTION
●Do not use leaded gasoline. Deposits
from leaded gasoline will seriously re-
duce the three-way catalyst’s ability to
help reduce exhaust pollutants.
●Keep your engine tuned up. Malfunc-
tions in the ignition, fuel injection, or
electrical systems can cause overrich
fuel flow into the three-way catalyst,
causing it to overheat. Do not keep driv-
ing if the engine misfires, or if notice-
able loss of performance or other un-
usual operating conditions are
detected. Have the vehicle inspected
promptly by an INFINITI retailer.
●Avoid driving with an extremely low fuel
level. Running out of fuel could cause
the engine to misfire, damaging the
three-way catalyst.
●Do not race the engine while warming it
up.
●Do not push or tow your vehicle to start
the engine.
TIRE PRESSURE MONITORING
SYSTEM (TPMS)
Each tire, including the spare (if provided) ,
should be checked monthly when cold and in-
flated to the inflation pressure recommended by
the vehicle manufacturer on the vehicle placard
or tire inflation pressure label. (If your vehicle has
tires of a different size than the size indicated on
the vehicle placard or tire inflation pressure label,
you should determine the proper tire inflation
pressure for those tires.)
As an added safety feature, your vehicle has been
equipped with a Tire Pressure Monitoring System
(TPMS) that illuminates a low tire pressure telltale
when one or more of your tires is significantly
under-inflated. Accordingly, when the low tire
pressure telltale illuminates, you should stop and
check your tires as soon as possible, and inflate
them to the proper pressure. Driving on a signifi-
cantly under-inflated tire causes the tire to over-
heat and can lead to tire failure. Under-inflation
also reduces fuel efficiency and tire tread life, and
may affect the vehicle’s handling and stopping
ability.
Please note that the TPMS is not a substitute for
proper tire maintenance, and it is the driver’s
responsibility to maintain correct tire pressure,even if under-inflation has not reached the level to
trigger illumination of the TPMS low tire pressure
telltale.
Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate when the
system is not operating properly. The TPMS mal-
function indicator is combined with the low tire
pressure telltale. When the system detects a
malfunction, the telltale will flash for approxi-
mately one minute and then remain continuously
illuminated. This sequence will continue upon
subsequent vehicle start-ups as long as the mal-
function exists. When the malfunction indicator is
illuminated, the system may not be able to detect
or signal low tire pressure as intended. TPMS
malfunctions may occur for a variety of reasons,
including the installation of replacement or alter-
nate tires or wheels on the vehicle that prevent
the TPMS from functioning properly. Always
check the TPMS malfunction telltale after replac-
ing one or more tires or wheels on your vehicle to
ensure that the replacement or alternate tires and
wheels allow the TPMS to continue to function
properly.
Additional information:
●The TPMS does not monitor the tire
pressure of the spare tire.
Starting and driving5-5

●The TPMS will activate only when the vehicle
is driven at speeds above 16 MPH
(25 km/h). Also, this system may not detect a
sudden drop in tire pressure (for example a
flat tire while driving) .
●The low tire pressure warning light does not
automatically turn off when the tire pressure
is adjusted. After the tire is inflated to the
recommended pressure, the vehicle must be
driven at speeds above 16 MPH (25 km/h)
to activate the TPMS and turn off the low tire
pressure warning light. Use a tire pressure
gauge to check the tire pressure.
●The “Tire Pressure Low - Add Air” warning
appears in the vehicle information display
when the low tire pressure warning light is
illuminated and low tire pressure is detected.
The “Tire Pressure Low - Add Air” warning
turns off when the low tire pressure warning
light turns off.
●The “Tire Pressure Low - Add Air” warning
does not appear if the low tire pressure
warning light illuminates to indicate a TPMS
malfunction.●Tire pressure rises and falls depending on
the heat caused by the vehicle’s operation
and the outside temperature. Low outside
temperature can lower the temperature of
the air inside the tire which can cause a
lower tire inflation pressure. This may cause
the low tire pressure warning light to illumi-
nate. If the warning light illuminates, check
the tire pressure for all 4 tires.
●The Tire and Loading Information label (also
referred to as the vehicle placard or tire
inflation pressure label) is located in the
driver’s door opening.
●You can also check the pressure of all tires
(except the spare tire) on the vehicle infor-
mation display screen. The order of the tire
pressure figures displayed on the screen
corresponds with the actual order of the tire
position.
For additional information, see “Low tire pressure
warning light” in the “Instruments and controls”
section, “Tire Pressure Monitoring System
(TPMS)” in the “In case of emergency” section.WARNING
●Radio waves could adversely affect
electric medical equipment. Those who
use a pacemaker should contact the
electric medical equipment manufac-
turer for the possible influences before
use.
●If the low tire pressure warning light
illuminates while driving, avoid sudden
steering maneuvers or abrupt braking,
reduce vehicle speed, pull off the road
to a safe location and stop the vehicle
as soon as possible. Driving with under-
inflated tires may permanently damage
the tires and increase the likelihood of
tire failure. Serious vehicle damage
could occur and may lead to an accident
and could result in serious personal in-
jury. Check the tire pressure for all four
tires. Adjust the tire pressure to the
recommended COLD tire pressure
shown on the Tire and Loading Informa-
tion label to turn the low tire pressure
warning light OFF. If you have a flat tire,
replace it with a spare tire as soon as
possible. (See “Flat tire” in the “In case
of emergency” section for changing a
flat tire.)
5-6Starting and driving

●When a spare tire is mounted or a wheel
is replaced, tire pressure will not be
indicated, the TPMS will not function
and the low tire pressure warning light
will flash for approximately 1 minute.
The light will remain on after 1 minute.
Contact your INFINITI retailer as soon
as possible for tire replacement and/or
system resetting.
●Replacing tires with those not originally
specified by INFINITI could affect the
proper operation of the TPMS.
●Do not inject any tire liquid or aerosol
tire sealant into the tires, as this may
cause a malfunction of the tire pressure
sensors.
CAUTION
●The TPMS may not function properly
when the wheels are equipped with tire
chains or the wheels are buried in snow.
●Do not place metalized film or any
metal parts (antenna, etc.) on the win-
dows. This may cause poor reception of
the signals from the tire pressure sen-
sors, and the TPMS will not function
properly.Some devices and transmitters may temporarily
interfere with the operation of the TPMS and
cause the low tire pressure warning light to illu-
minate.
Some examples are:
– Facilities or electric devices using similar radio
frequencies are near the vehicle.
– If a transmitter set to similar frequencies is
being used in or near the vehicle.
– If a computer (or similar equipment) or a
DC/AC converter is being used in or near the
vehicle.
FCC Notice:
For USA:
This device complies with Part 15 of the
FCC Rules. Operation is subject to the fol-
lowing two conditions: (1) This device may
not cause harmful interference, and (2) this
device must accept any interference re-
ceived, including interference that may
cause undesired operation.NOTE:
Changes or modification not expressly ap-
proved by the party responsible for compli-
ance could void the user’s authority to op-
erate the equipment.
For Canada:
This device complies with RSS-210 of In-
dustry Canada. Operation is subject to the
following two conditions: (1) This device
may not cause interference, and (2) this
device must accept any interference, in-
clude interference that may cause unde-
sired operation of the device.
TPMS with Tire Inflation Indicator
When adding air to an under-inflated tire, the
TPMS with Tire Inflation Indicator provides visual
and audible signals outside the vehicle to help
you inflate the tires to the recommended COLD
tire pressure.
Vehicle set-up:
1. Park the vehicle in a safe and level place.
2. Apply the parking brake and place the shift
lever into the P (Park) position.
3. Place the ignition switch to the ON position.
Do not start the engine.
Starting and driving5-7

cause the vehicle to roll over, particularly if
the loss of control causes the vehicle to
slide sideways.Be attentive at all times, and
avoid driving when tired. Never drive when under
the influence of alcohol or drugs (including pre-
scription or over-the-counter drugs which may
cause drowsiness) . Always wear your seat belt
as outlined in the “Safety – Seats, seat belts and
supplemental restraint system” section of this
manual, and also instruct your passengers to do
so.
Seat belts help reduce the risk of injury in colli-
sions and rollovers.In a rollover crash, an
unbelted or improperly belted person is
significantly more likely to be injured or
killed than a person properly wearing a
seat belt.
OFF-ROAD RECOVERY
If the right side or left side wheels unintentionally
leave the road surface, maintain control of the
vehicle by following the procedure below. Please
note that this procedure is only a general guide.
The vehicle must be driven as appropriate based
on the conditions of the vehicle, road and traffic.
1. Remain calm and do not overreact.
2. Do not apply the brakes.3. Maintain a firm grip on the steering wheel
with both hands and try to hold a straight
course.
4. When appropriate, slowly release the accel-
erator pedal to gradually slow the vehicle.
5. If there is nothing in the way, steer the ve-
hicle to follow the road while vehicle speed
is reduced. Do not attempt to drive the ve-
hicle back onto the road surface until vehicle
speed is reduced.
6. When it is safe to do so, gradually turn the
steering wheel until both tires return to the
road surface. When all tires are on the road
surface, steer the vehicle to stay in the ap-
propriate driving lane.
●If you decide that it is not safe to return the
vehicle to the road surface based on vehicle,
road or traffic conditions, gradually slow the
vehicle to a stop in a safe place off the road.
RAPID AIR PRESSURE LOSS
Rapid air pressure loss or a “blow-out” can occur
if the tire is punctured or is damaged due to
hitting a curb or pothole. Rapid air pressure loss
can also be caused by driving on under-inflated
tires.Rapid air pressure loss can affect the handling
and stability of the vehicle, especially at highway
speeds.
Help prevent rapid air pressure loss by maintain-
ing the correct air pressure and visually inspect
the tires for wear and damage. See “Wheels and
tires” in the “Maintenance and do-it-yourself”
section of this manual. If a tire rapidly loses air
pressure or “blows-out” while driving, maintain
control of the vehicle by following the procedure
below. Please note that this procedure is only a
general guide. The vehicle must be driven as
appropriate based on the conditions of the ve-
hicle, road and traffic.
WARNING
The following actions can increase the
chance of losing control of the vehicle if
there is a sudden loss of tire air pressure.
Losing control of the vehicle may cause a
collision and result in personal injury.
●The vehicle generally moves or pulls in
the direction of the flat tire.
●Do not rapidly apply the brakes.
●Do not rapidly release the accelerator
pedal.
●Do not rapidly turn the steering wheel.
Starting and driving5-9

1. Remain calm and do not overreact.
2. Maintain a firm grip on the steering wheel
with both hands and try to hold a straight
course.
3. When appropriate, slowly release the accel-
erator pedal to gradually slow the vehicle.
4. Gradually steer the vehicle to a safe location
off the road and away from traffic if possible.
5. Lightly apply the brake pedal to gradually
stop the vehicle.
6. Turn on the hazard warning flashers and
either contact a roadside emergency service
to change the tire or see “Changing a flat
tire” in the “In case of emergency” section of
this manual.DRINKING ALCOHOL/DRUGS AND
DRIVING
WARNING
Never drive under the influence of alcohol
or drugs. Alcohol in the bloodstream re-
duces coordination, delays reaction time
and impairs judgement. Driving after
drinking alcohol increases the likelihood
of being involved in an accident injuring
yourself and others. Additionally, if you
are injured in an accident, alcohol can
increase the severity of the injury.
INFINITI is committed to safe driving. However,
you must choose not to drive under the influence
of alcohol. Every year thousands of people are
injured or killed in alcohol-related accidents. Al-
though the local laws vary on what is considered
to be legally intoxicated, the fact is that alcohol
affects all people differently and most people
underestimate the effects of alcohol.
Remember, drinking and driving don’t mix! And
that is true for drugs, too (over-the-counter, pre-
scription, and illegal drugs) . Don’t drive if your
ability to operate your vehicle is impaired by alco-
hol, drugs, or some other physical condition.
DRIVING SAFETY PRECAUTIONS
Your INFINITI is designed for both normal and
off-road use. However, avoid driving in deep wa-
ter or mud as your INFINITI is mainly designed for
leisure use, unlike a conventional off-road ve-
hicle.
Remember that two-wheel drive models are less
capable than four-wheel drive models for rough
road driving and extrication when stuck in deep
snow or mud, or the like.
Please observe the following precautions:
WARNING
●Spinning the front wheels on slippery
surface may cause the AWD warning
message to display and the AWD sys-
tem to automatically switch from the
AWD to the 2WD mode. This could re-
duce the traction. Be especially careful
when towing a trailer. (AWD models)
●Drive carefully when off the road and
avoid dangerous areas. Every person
who drives or rides in this vehicle
should be seated with their seat belt
fastened. This will keep you and your
passengers in position when driving
over rough terrain.
5-10Starting and driving

●Make sure the area around the vehicle is
clear.
●Check fluid levels such as engine oil, cool-
ant, brake fluid, and windshield-washer fluid
as frequently as possible, or at least when-
ever you refuel.
●Check that all windows and lights are clean.
●Visually inspect tires for their appearance
and condition. Also check tires for proper
inflation.
●Check that all doors are closed.
●Position seat and adjust head
restraints/headrests.
●Adjust inside and outside mirrors.
●Fasten seat belts and ask all passengers to
do likewise.
●Check the operation of warning lights when
the ignition switch is placed in the ON posi-
tion. See “Warning/indicator lights and au-
dible reminders” in the “Instruments and
controls” section of this manual.1. Apply the parking brake.
2. Move the shift lever to P (Park) or N (Neu-
tral) . P (Park) is recommended.
The starter is designed not to operate if
the shift lever is in any of the driving
positions.
3. Push the ignition switch to the ON position.
Depress the brake pedal and push the igni-
tion switch to start the engine.
To start the engine immediately, push and
release the ignition switch while depressing
the brake pedal with the ignition switch in
any position.
●If the engine is very hard to start in ex-
tremely cold weather or when restarting,
depress the accelerator pedal a little (ap-
proximately 1/3 to the floor) and while
holding, crank the engine. Release the
accelerator pedal when the engine starts.
●If the engine is very hard to start because
it is flooded, depress the accelerator
pedal all the way to the floor and hold it.
Push the ignition switch to the ON posi-
tion to start cranking the engine. After 5 or
6 seconds, stop cranking by pushing the
ignition switch to LOCK. After cranking
the engine, release the accelerator pedal.
Crank the engine with your foot off theaccelerator pedal by depressing the
brake pedal and pushing the push-button
ignition switch to start the engine. If the
engine starts, but fails to run, repeat the
above procedure.
CAUTION
Do not operate the starter for more than
15 seconds at a time. If the engine does
not start, push the ignition switch to the
OFF position and wait 10 seconds before
cranking again, otherwise the starter
could be damaged.
4.Warm-up
Allow the engine to idle for at least 30 sec-
onds after starting. Do not race the engine
while warming it up. Drive at moderate
speed for a short distance first, especially in
cold weather. In cold weather, keep the en-
gine running for a minimum of2-3minutes
before shutting it off. Starting and stopping
the engine over a short period of time may
make the vehicle more difficult to start.
5. To stop the engine, place the shift lever into
the P (Park) position and push the ignition
switch to the OFF position.
BEFORE STARTING THE ENGINE STARTING THE ENGINE
5-16Starting and driving

High fluid temperature protection mode
This transmission has a high fluid temperature pro-
tection mode. If the fluid temperature becomes too
high (for example, when climbing steep grades in
high temperature with heavy loads, such as when
towing a trailer) , engine power and, under some
conditions, vehicle speed will be decreased auto-
matically to reduce the chance of transmission
damage. Vehicle speed can be controlled with the
accelerator pedal, but the engine and vehicle
speed may be limited.
Fail-safe
If the vehicle is driven under extreme con-
ditions, such as excessive wheel spinning
and subsequent hard braking, the fail-safe
system may be activated. The MIL may illu-
minate to indicate the fail-safe mode is
activated, see “Malfunction Indicator Light
(MIL)” in the “Instrument and controls” sec-
tion. This will occur even if all electrical
circuits are functioning properly. In this
case, place the ignition switch in the OFF
position and wait for 10 seconds. Then turn
the switch back to the ON position. The
vehicle should return to its normal operat-
ing condition. If it does not return to its
normal operating condition, have an
INFINITI retailer check the transmission
and repair if necessary.
WARNING
When the high fluid temperature protec-
tion mode or fail-safe operation occurs,
vehicle speed may be gradually reduced.
The reduced speed may be lower than
other traffic, which could increase the
chance of a collision. Be especially careful
when driving. If necessary, pull to the side
of the road at a safe place and allow the
transmission to return to normal opera-
tion, or have it repaired if necessary.
WARNING
●Be sure the parking brake is fully re-
leased before driving. Failure to do so
can cause brake failure and lead to an
accident.
●Do not release the parking brake from
outside the vehicle.
●Do not use the shift lever in place of the
parking brake. When parking, be sure
the parking brake is fully engaged.
●Do not leave children unattended in a
vehicle. They could release the parking
brake and cause an accident.
PARKING BRAKE
Starting and driving5-21