2014 INFINITI QX60 HYBRID phone

TROUBLESHOOTING GUIDE
The system should respond correctly to all voice
commands without difficulty. If problems are en-
countered, follow the solutions given in this guide
for the appropriate error.
Where the solutions are listed by number, try
each solution in turn, starting with number one,
until the problem is resolved.
Symptom/error message Solution
Displays “COMMAND NOT RECOG-
NIZED” or the system fails to interpret
the command correctly.1. Ensure that the command format is valid, see “Standard Mode command list” or “Alternate Command Mode command list” in this
section.
2. Speak clearly using your normal speech pattern and at a level appropriate to the ambient noise level.
3. Ensure that the ambient noise level is not excessive, for example, windows open or defrost on.
NOTE:
If it is too noisy to use the phone, it is likely that voice commands will not be recognized.
The system consistently selects the
wrong voicetag in the phonebook.1. Ensure that the voicetag requested matches what was originally stored. See “Bluetooth® Hands-Free Phone System with Navigation
System” in this section.
2. Replace one of the voicetags being confused with a different voicetag.
4-150Monitor, climate, audio, phone and voice recognition systems

NOTE:
Care should be taken to avoid situations
that can lead to potential battery discharge
and potential no-start conditions such as:
1. Installation or extended use of electronic
accessories that consume battery power
when the engine is not running (Phone char-
gers, GPS, DVD players, etc.)
2. Vehicle is not driven regularly and/or only
driven short distances. In these cases, the
battery may need to be charged to maintain
battery health.
REMOTE START (if so equipped)
Vehicles started with the remote start require the
ignition switch to be placed in the ON position
before the shift lever can be moved from the P
(Park) position. To place the ignition switch to the
ON position, follow the steps:
1. Make sure that the Intelligent Key is on you.
2. Apply the brake.
3. Press the ignition switch once to the ON
position.
For additional information see, “INFINITI Intelli-
gent Key” in the “Pre-driving checks and adjust-
ments” of this manual.
CONTINUOUSLY VARIABLE
TRANSMISSION (CVT)
The Continuously Variable Transmission (CVT) in
your vehicle is electronically controlled to pro-
duce maximum power and smooth operation.
The recommended operating procedures for this
transmission are shown on the following pages.
Follow these procedures for maximum vehicle
performance and driving enjoyment.
Engine power may be automatically re-
duced to protect the CVT if the engine
speed increases quickly when driving on
slippery roads or while being tested on
some dynamometers.
Starting the vehicle
1. After starting the engine, fully depress the
foot brake pedal before moving the shift
lever out of the P (Park) position.
This CVT is designed so that the foot
brake pedal must be depressed before
shifting from P (Park) to any driving
position while the ignition switch is in
the ON position.
The shift lever cannot be moved out of
the P (Park) position and into any of
the other positions if the ignition
switch is placed in the LOCK, OFF or
ACC position.2. Keep the foot brake pedal depressed and
move the shift lever to a driving position.
3. Release the parking brake and foot brake
pedal, and then gradually start the vehicle in
motion.
WARNING
●Do not depress the accelerator pedal
while shifting from P (Park) or N (Neu-
tral) to R (Reverse) or D (Drive) position.
Always depress the brake pedal until
shifting is completed. Failure to do so
could cause you to lose control and
have an accident.
●Cold engine idle speed is high, so use
caution when shifting into a forward or
reverse gear before the engine has
warmed up.
●Never shift to P (Park) or R (Reverse)
while vehicle is moving. Failure to do so
could cause you to lose control and
have an accident.
CAUTION
●When stopping the vehicle on an uphill
grade, do not hold the vehicle by de-
pressing the accelerator pedal. The foot
brake should be used for this purpose.
DRIVING THE VEHICLE
Starting and driving5-17

Seat beltsCheck that all parts of the seat belt
system (for example, buckles, anchors, adjusters
and retractors) operate properly and smoothly,
and are installed securely. Check the belt web-
bing for cuts, fraying, wear or damage.
Steering wheelCheck for changes in the steer-
ing system, such as excessive freeplay, hard
steering or strange noises.
Warning lights and chimesMake sure all
warning lights and chimes are operating properly.
Windshield wiper and washer*Check that
the wipers and washer operate properly and that
the wipers do not streak.
Windshield defrosterCheck that the air
comes out of the defroster outlets properly and in
sufficient quantity when operating the heater or
air conditioner.
Under the hood and vehicle
The maintenance items listed here should be
checked periodically (for example, each time you
check the engine oil or refuel) .
Battery*Check the fluid level in each cell. It
should be between the MAX and MIN lines. Ve-
hicles operated in high temperatures or under
severe conditions require frequent checks of the
battery fluid level.NOTE:
Care should be taken to avoid situations that
can lead to potential battery discharge and
potential no-start conditions such as: 1. In-
stallation or extended use of electronic ac-
cessories that consume battery power when
the engine is not running (Phone chargers,
GPS, DVD players, etc.) 2. Vehicle is not
driven regularly and/or only driven short dis-
tances. In these cases, the battery may need
to be charged to maintain battery health.
Brake fluid level*Make sure that the brake fluid
level is between the MIN and MAX lines on the
reservoir.
Engine coolant level*Check the coolant level
when the engine is cold.
Engine drive belts*Make sure the drive belts
are not frayed, worn, cracked or oily.
Engine oil level*Check the level after parking
the vehicle on a level surface with the engine off.
Wait more than 10 minutes for the oil to drain
back into the oil pan.
Exhaust systemMake sure there are no loose
supports, cracks or holes. If the sound of the
exhaust seems unusual or there is a smell of
exhaust fumes, immediately have the exhaust
system inspected by an INFINITI retailer. See the
carbon monoxide warning in the “Starting and
driving” section of this manual.Fluid leaksCheck under the vehicle for fuel, oil,
water or other fluid leaks after the vehicle has
been parked for a while. Water dripping from the
air conditioner after use is normal. If you should
notice any leaks or if gasoline fumes are evident,
check for the cause and have it corrected imme-
diately.
Power steering fluid level* and linesCheck
the level when the fluid is cold, with the engine
off. Check the lines for proper attachment, leaks,
cracks, etc.
Radiator and hosesCheck the front of the
radiator and clean off any dirt, insects, leaves,
etc., that may have accumulated. Make sure the
hoses have no cracks, deformation, rot or loose
connections.
UnderbodyThe underbody is frequently ex-
posed to corrosive substances such as those
used on icy roads or to control dust. It is very
important to remove these substances from the
underbody, otherwise rust may form on the floor
pan, frame, fuel lines and exhaust system. At the
end of winter, the underbody should be thor-
oughly flushed with plain water, in those areas
where mud and dirt may have accumulated. See
the “Appearance and care” section of this
manual.
Windshield-washer fluid*Check that there is
adequate fluid in the reservoir.
8-4Maintenance and do-it-yourself

●Keep the battery surface clean and dry.
Clean the battery with a solution of baking
soda and water.
●Make certain the terminal connections are
clean and securely tightened.
●If the vehicle is not to be used for 30 days or
longer, disconnect the negative (-) battery
terminal cable to prevent discharge.
NOTE:
Care should be taken to avoid situations
that can lead to potential battery discharge
and potential no-start conditions such as:
1. Installation or extended use of electronic
accessories that consume battery power
when the engine is not running (Phone char-
gers, GPS, DVD players, etc.)
2. Vehicle is not driven regularly and/or only
driven short distances. In these cases, the
battery may need to be charged to maintain
battery health.WARNING
●Do not expose the battery to flames, an
electrical spark or a cigarette. Hydrogen
gas generated by the battery is explo-
sive. Explosive gases can cause blind-
ness or injury. Do not allow battery fluid
to contact your skin, eyes, fabrics or
painted surfaces. Sulfuric acid can
cause blindness or injury. After touch-
ing a battery or battery cap, do not
touch or rub your eyes. Thoroughly
wash your hands. If the acid contacts
your eyes, skin or clothing, immediately
flush with water for at least 15 minutes
and seek medical attention.
●Do not operate the vehicle if the fluid in
the battery is low. Low battery fluid can
cause a higher load on the battery
which can generate heat, reduce battery
life, and in some cases lead to an
explosion.
●When working on or near a battery, al-
ways wear suitable eye protection and
remove all jewelry.
●Battery posts, terminals and related ac-
cessories contain lead and lead com-
pounds. Wash hands after handling.●Keep battery out of the reach of
children.
●Do not tip the battery. Keep the vent
caps tight and the battery level.
BATTERY
8-14Maintenance and do-it-yourself

the type of personally identifying data routinely
acquired during a crash investigation.
To read data recorded by an EDR, special equip-
ment is required and access to the vehicle or the
EDR is needed. In addition to the vehicle manu-
facturer and INFINITI retailer, other parties, such
as law enforcement, that have the special equip-
ment, can read the information if they have ac-
cess to the vehicle or the EDR. EDR data will only
be accessed with the consent of the vehicle
owner or lessee or as otherwise required or per-
mitted by law.Genuine INFINITI Service Manuals for this model
year and prior can be purchased. A genuine
INFINITI Service Manual is the best source of
service and repair information for your vehicle.
This manual is the same one used by the factory-
trained technicians working at INFINITI retailer-
ships. Genuine INFINITI Owner’s Manuals can
also be purchased.
For USA
For current pricing and availability of genuine
INFINITI Service Manuals, contact:
1-800-450-9491
www.infiniti-techinfo.com
For current pricing and availability of genuine
INFINITI Owner’s Manuals, contact:
1-800-247-5321
For Canada
To purchase a copy of a genuine INFINITI Service
Manual or Owner’s Manual, for this model year
and prior, please contact your nearest INFINITI
retailer. For the phone number and location of an
INFINITI retailer in your area call the INFINITI
Satisfaction Center at 1-800-361-4792 and a
bilingual INFINITI representative will assist you.
OWNER’S MANUAL/SERVICE
MANUAL ORDER INFORMATION
9-32Technical and consumer information

10 Index
A
Aiming control, headlights...........2-33
Air bag (See supplemental restraint
system) .....................1-53
Air bag system
Front (See supplemental front impact
air bag system)...............1-61
Airbagwarninglabels.............1-68
Airbagwarninglight...........1-69,2-11
Air cleaner housing filter............8-18
Air conditioner
Air conditioner service...........4-53
Air conditioner specification label.....9-11
Air conditioner system refrigerant and
oil recommendations.............9-6
Heater and air conditioner controls....4-48
Servicing air conditioner..........4-53
Alarm system
(See vehicle security system).........2-24
Anchor point locations.............1-37
Antenna.....................4-96
Anti-lock brake warning light..........2-7
Anti-lock Braking System (ABS)........5-95
Audible reminders...............2-13
Audio system..................4-54
Bluetooth®audio..............4-91
Compact disc (CD) player.........4-75
FM/AM/SAT radio with compact disc
(CD)player.................4-70
Audio System
iPod®Player................4-87Audio system
Radio ....................4-54
Steering wheel audio control switch . . .4-94
USB interface................4-82
Autolight switch.................2-31
Automatic
Automatic drive positioner.........3-31
Automatic power window switch.....2-51
Automatic anti-glare inside mirror.......3-29
Automatic door locks..............3-6
B
Battery......................8-14
Charge warning light.............2-8
Before starting the engine...........5-16
Belt (See drive belt)..............8-16
Block heater
Engine...................5-101
Bluetooth®audio................4-91
Bluetooth® hands-free phone
system.................4-109, 4-123
Boosterseats..................1-49
Brake
Anti-lock Braking System (ABS)......5-95
Brake fluid..................8-12
Brake light (See stop light).........8-26
Brake system................5-94
Brake warning light..............2-8
Brake wear indicators........2-13,8-20
Parking brake operation..........5-21
Self-adjusting brakes............8-20Brakes......................8-20
Break-inschedule ...............5-89
Brightness/contrast button.......4-10,4-21
Brightness control
Instrument panel..............2-34
Bulb check/instrument panel..........2-7
Bulbreplacement................8-26
C
Capacities and recommended
fuel/lubricants...................9-2
Cargolight ...................2-56
Cargo (See vehicle loading information) . . .9-13
Car phone or CB radio............4-109
CD care and cleaning.............4-94
CD player (See audio system).........4-75
Check tire pressure...............2-23
Child restraints.......1-31,1-31,1-32,1-34
Precautions on child
restraints........1-32,1-40,1-44,1-49
Top tether strap anchor point locations . .1-37
Child restraint with top tether strap......1-37
Child safety rear door lock............3-7
Chimes,audiblereminders...........2-13
Cleaning exterior and interior..........7-2
C.M.V.S.S. certification label..........9-10
Cold weather driving.............5-100
Compact disc (CD) player...........4-75
Consolebox...................2-47
Continuously Variable Transmission (CVT) . .5-17

G
Garage door opener, HomeLink® Universal
Transceiver....................2-57
Gascap .....................3-24
Gauge
Engine coolant temperature gauge.....2-5
Fuel gauge...................2-6
Odometer...................2-4
Speedometer.................2-4
Tachometer..................2-5
Trip odometer.................2-4
Generalmaintenance...............8-2
Glovebox.....................2-46
Gloveboxlock..................2-46
H
Hands-free phone system,
Bluetooth®...............4-109, 4-123
Hazard warning flasher switch..........6-2
Headlightandturnsignalswitch........2-30
Headlightcontrolswitch ............2-31
Headlights....................8-25
Headlights,aimingcontrol............2-33
Heated seats............2-35,2-36,2-38
Heated steering wheel.............2-39
Heater
Heater and air conditioner controls.....4-48
Heater operation...............4-48
HomeLink® Universal Transceiver.......2-57
Hood release...................3-20
Hook
Luggage hook................2-48Horn .......................2-35
I
Ignition Switch
Push-Button Ignition Switch........5-12
Image viewer...................4-22
Immobilizer system.............3-4,5-15
Important vehicle information label.......9-10
In-cabin microfilter................8-18
Increasing fuel economy.............5-90
Indicator lights and audible reminders
(See warning/indicator lights and audible
reminders).....................2-7
INFINITI vehicle immobilizer
system................2-25,3-4,5-15
Inside automatic anti-glare mirror........3-29
Instrument brightness control..........2-34
Instrument panel...............0-6,2-2
Instrument panel dimmer switch........2-34
Intelligent cruise control (ICC) system
Brake assist.................5-53
Intelligent Key system
Key operating range..............3-9
Key operation................3-10
Mechanicalkey ................3-3
Remote keyless entry operation.......3-13
Troubleshooting guide............3-17
Warning signals...............3-17
Interiorlight....................2-55
iPod® Player...................4-87
ISOFIX child restraints.............1-34J
Jump starting...................6-10
K
Keyfob battery replacement...........8-23
Keyless entry
With Intelligent Key system
(See Intelligent Key system).........3-13
Keys, For Intelligent Key system.......3-2,3-7
L
Labels
Air conditioner specification label.....9-11
C.M.V.S.S. certification label........9-10
Emission control information label.....9-10
Engine serial number
............9-10
F.M.V.S.S. certification label.........9-10
Tire and Loading Information label.....9-11
Vehicle identification number (VIN) plate . .9-9
Warning labels (for SRS)..........1-68
LATCH (Lower Anchors and Tethers for CHildren)
System......................1-34
License plate
Installing the license plate..........9-12
Liftgate......................3-20
Lift gate release.................3-23
Light
Airbagwarninglight.........1-69, 2-11
Brake light (See stop light).........8-26
Bulb check/instrument panel.........2-7
Bulbreplacement..............8-26
10-3

Chargewarninglight.............2-8
Foglightswitch ...............2-34
Headlight and turn signal switch......2-30
Headlightcontrolswitch ..........2-31
Headlights..................8-25
Interiorlight..................2-55
Lightbulbs..................8-25
Low tire pressure warning light........2-8
Low windshield-washer fluid warning
light......................2-23
Passenger air bag and status light.....1-62
Security indicator light............2-13
Warning/indicator lights and audible
reminders...................2-7
Lights
Maplights ..................2-56
Lock
Child safety rear door lock..........3-7
Door locks...................3-4
Gloveboxlock................2-46
Lift gate release...............3-23
Power door locks...............3-6
Loose fuel cap warning.............2-24
Lowfuelwarninglight ..........2-10,2-22
Low tire pressure warning light..........2-8
Low windshield-washer fluid warning light . . .2-23
Luggage hook..................2-48
Luggage rack (see roof rack)..........2-49
Luggage (See vehicle loading information) . .9-13
Luggage storage
(seevehicleloadinginformation)........2-48M
Maintenance
Generalmaintenance.............8-2
Insidethevehicle...............8-3
Maintenance precautions...........8-5
Outside the vehicle..............8-2
Seatbeltmaintenance............1-30
Underthehoodandvehicle .........8-4
Malfunction indicator light............2-12
Maplights ....................2-56
Map pocket....................2-43
Meters and gauges................2-4
Instrument brightness control........2-34
Mirror
Automatic anti-glare inside mirror......3-29
Outside mirror control............3-30
Outside mirrors...............3-30
Vanity mirror.................3-29
Moonroof.....................2-52
N
NISSAN voice recognition system......4-134
O
Octane rating (See fuel octane rating)......9-4
Odometer.....................2-4
Oil
Capacities and recommended
fuel/lubricants.................9-2
Changingengineoil.............8-10
Changing engine oil filter..........8-11Checking engine oil level...........8-9
Engine oil...................8-9
Engine oil and oil filter recommendation . . .9-5
Engine oil viscosity..............9-5
Outside mirror control..............3-30
Outside mirrors.................3-30
Overheat
If your vehicle overheats...........6-12
Owner’s manual order form...........9-32
Owner’s manual/service manual order
information....................9-32
P
Parking
Parking brake operation...........5-21
Parking/parking on hills...........5-93
Phone, Bluetooth® hands-free
system.................4-109, 4-123
Power
Power door locks...............3-6
Power outlet
..............2-41,2-43
Power rear windows.............2-51
Power steering fluid.............8-12
Power steering system...........5-94
Power windows...............2-50
Rear power windows............2-51
Power inverter switch..............2-41
Precautions
Maintenanceprecautions...........8-5
On-pavement and off-road driving
precautions ..................5-8
Precautions on child
restraints.........1-32,1-40,1-44,1-49
Precautions on seat belt usage.......1-23
10-4