2014 INFINITI Q50 HYBRID service

Your INFINITI represents a new way of
thinking about vehicle design. It integrates
advanced engineering and superior crafts-
manship with a simple, refined aesthetic
sensitivity associated with traditional Ja-
panese culture.
The result is a different notion of luxury
and beauty. The car itself is important, but
so is the sense of harmony that the vehicle
evokes in its driver, and the sense of
satisfaction you feel with the INFINITI—
from the way it looks and drives to the high
level of retailer service.
To ensure that you enjoy your INFINITI to
the fullest, we encourage you to read this
Owner’s Manual immediately. It explains
all of the features, controls and perfor-
mance characteristics of your INFINITI; it
also provides important instructions and
safety information.
A separate Warranty Information Booklet
is included in your Owner’ s literature
portfolio. The INFINITI Service and Main-
tenance Guide explains details about
maintaining and servicing your vehicle.
Always carry it with you when you take
your vehicle to an INFINITI retailer. The
Warranty Information Booklet contents
provide complete information about all warranties covering this vehicle, the re-
quirements to keep the warranties in effect
as well as the INFINITI Roadside Assis-
tance program.
Additionally, a separate Customer Care
and Lemon Law Information Booklet will
explain how to resolve any concerns you
may have with your vehicle, as well as
clarify your rights under your state’
s
lemon law.
In addition to factory installed options,
your vehicle may also be equipped with
additional accessories installed by INFINITI
or by your INFINITI retailer prior to delivery.
It is important that you familiarize yourself
with all disclosures, warnings, cautions
and instructions concerning proper use of
such accessories prior to operating the
vehicle and/or accessory. See an INFINITI
retailer for details concerning the particu-
lar accessories with which your vehicle is
equipped.READ FIRST —THEN DRIVE SAFELY
Before driving your vehicle, read your
Owner’s Manual carefully. This will ensure
familiarity with controls and maintenance
requirements, assisting you in the safe
operation of your vehicle.
WARNING
IMPORTANT SAFETY INFORMATION REMIN-
DERS FOR SAFETY!
Follow these important driving rules to help
ensure a safe and comfortable trip for you
and your passengers!
. NEVER drive under the influence of
alcohol or drugs.
. ALWAYS observe posted speed limits
and never drive too fast for conditions.
. ALWAYS give your full attention to
driving and avoid using vehicle features
or taking other actions that could dis-
tract you.
. ALWAYS use your seat belts and appro-
priate child restraint systems. Pre-teen
children should be seated in the rear
seat.
Foreword

INFINITI CUSTOMER CARE PROGRAM
INFINITI CARES ...
Both INFINITI and your INFINITI retailer are dedicated to serving all your automotive needs. Your satisfaction with your vehicle and your
INFINITI retailer are our primary concerns. Your INFINITI retailer is always available to assist you with all your automobile sales and service
needs.
However, if there is something that your
INFINITI retailer cannot assist you with or
you would like to provide INFINITI directly
with comments or questions, please con-
tact our (INFINITI’s) Consumer Affairs De-
partment using our toll-free number:For U.S. customers1-800-662-6200
For Canadian customers 1-800-361-4792 The Consumer Affairs Department will ask
for the following information:
.
Your name, address, and telephone
number
. Vehicle identification number (on dash
panel)
. Date of purchase
. Current odometer reading
. Your INFINITI retailer’s name
. Your comments or questions
OR
You can write to INFINITI with the informa-
tion on the left at: For U.S. customers
INFINITI Division
Nissan North America, Inc.
Consumer Affairs Department
P.O. Box 685003
Franklin, TN 37068-5003
or via e-mail at:
[email protected]
For Canadian customers INFINITI Division
Nissan Canada Inc.
5290 Orbitor Drive
Mississauga, Ontario L4W 4Z5
or via e-mail at:
information.centre@nissancanada.
com
If you prefer, visit us at:
www.infinitiUSA.com (for U.S. customer) or
www.infiniti.ca (for Canadian customers)
We appreciate your interest in INFINITI and
thank you for buying a quality INFINITI
vehicle.

Hybrid System-2Hybrid System Overview
The INFINITI Direct Response Hybrid®
System combines the power of a gasoline
engine and an electric motor to help
minimize fuel consumption and emissions.
Depending on driving conditions, the
vehicle runs on a combination of the
gasoline engine and the electric motor,
whichever is best for those conditions.
Because the gasoline engine charges the
Lithium-ion (Li-ion) battery as needed, the
battery does not have to be charged from
an outside source like an all-electric
vehicle.WARNING
Your vehicle contains a sealed Lithium ion
(Li-ion) high voltage battery. If the Li-ion
battery is disposed of improperly, there is a
risk of severe burns and electrical shock
that may result in serious injury or death
and there is also a risk of environmental
damage.
CAUTION
.Do not misuse the Li-ion battery.
. Do not use the Li-ion battery for any
other purpose.
The Li-ion battery is used to drive the
electric motors in the INFINITI Direct
Response Hybrid
®System.
The Li-ion battery has a limited service life.
Contact your INFINITI retailer for informa-
tion about recycling or disposal of the
battery.
WARNING
. The INFINITI Direct Response Hybrid®
System uses high voltage up to approxi-
mately 408 volts. The system can be hot
during and after starting. Be careful of
both the high voltage and the high
temperature. Obey the warning labels
attached to the vehicle.
. Never disassemble, remove or replace
high-voltage parts and harnesses as
well as their connectors. Doing so can
cause severe burns or electric shock that
may result in serious injury or death.
High-voltage harnesses are colored or-
ange. The vehicle high voltage system
has no user serviceable parts. Take your
vehicle to an INFINITI retailer for any
necessary maintenance.
. Never try to remove the service plug
located in the trunk. The service plug is
used only when the vehicle is serviced
by trained technicians wearing personal
protection equipment and is part of the
high voltage system. Touching the ser-
vice plug can cause severe burns or
electric shock that may result in serious
injury or death.
INFINITI DIRECT RESPONSE HYBRID®
SYSTEM LITHIUM-ION (Li-ion) BATTERY HIGH VOLTAGE CAUTIONS

WARNING
In case of a collision:
.If your vehicle is drivable, pull your
vehicle off the road, put the transmis-
sion in the P (Park) position, apply the
parking brake and turn the INFINITI
Direct Response Hybrid
®System off.
. Check to see if there are exposed high
voltage parts and cables. Never touch
the parts and cables. For their locations,
see “High voltage components” (P.Hy-
brid System-9). To avoid personal injury,
never touch high-voltage wiring, con-
nectors, and other high-voltage parts,
such as electric motor inverter and
Lithium ion (Li-ion) battery. An electric
shock may occur if exposed electric
wires are visible when viewed from
inside or outside of your vehicle. There-
fore, never touch exposed electric wires.
. If the vehicle receives a strong impact to
the floor while driving, stop the vehicle
in a safe location and check the floor.
. Inspect the ground under the vehicle. If
liquid has leaked onto the ground, the
fuel system may have been damaged. Leave the vehicle as soon as possible.
. Leaks or damage to the Li-ion battery
may result in a fire. If you discover them,
contact emergency services immedi-
ately. Since the fluid leak may be lithium
organic electrolyte from the Li-ion bat-
tery, never touch the fluid leak inside or
outside the vehicle. If the fluid contacts
your skin or eyes, wash it off immedi-
ately with a large amount of water and
receive immediate medical attention to
help avoid serious injury.
. If a fire occurs in the hybrid vehicle,
leave the vehicle as soon as possible.
Only use a type ABC, BC or C fire
extinguisher that is meant for use on
electrical fires. Using water or the
incorrect fire extinguisher can result in
serious injury or death from electrical
shock.
. If you are not able to safely assess the
vehicle due to vehicle damage, do not
touch the vehicle. Leave the vehicle and
contact emergency services. Advise 1st
responders that this is a hybrid vehicle.
. In the event of an accident that requires
body repair and painting, the vehicle
should be delivered to an INFINITI retailer to have the Li-ion battery pack
and high voltage parts such as the
inverter, including the wiring harness,
removed prior to painting. Li-ion battery
packs exposed to heat in the paint booth
will experience capacity loss. Damaged
Li-ion battery packs may also pose
safety risks to untrained mechanics
and repair personnel.
Hybrid System OverviewHybrid System-3
ROAD ACCIDENT CAUTIONS

by installing additional trim material,
such as seat covers, around the side air
bags.
. Work around and on the side air bag and
curtain air bag systems should be done
by an INFINITI retailer. Installation of
electrical equipment should also be
done by an INFINITI retailer. The Supple-
mental Restraint System (SRS) wiring
harnesses* should not be modified or
disconnected. Unauthorized electrical
test equipment and probing devices
should not be used on the side-impact
air bag system.
* The SRS wiring harness connectors
are yellow and orange for easy
identification.
When selling your vehicle, we request that
you inform the buyer about the side air bag
and curtain air bag systems and guide the
buyer to the appropriate sections in this
Owner’s Manual.
SEAT BELTS WITH PRETENSIONERS
(front seats)
WARNING
. The pretensioners cannot be reused after
activation. They must be replaced to-
gether with the retractor and buckle as a
unit.
. If the vehicle becomes involved in a
collision but a pretensioner is not
activated, be sure to have the preten-
sioner system checked and, if necessary,
replaced by an INFINITI retailer.
. No unauthorized changes should be
made to any components or wiring of
the pretensioners. This is to prevent
damage to or accidental activation of the
pretensioner system. Tampering with the
pretensioner system may result in ser-
ious personal injury.
. Work around and on the pretensioners
should be done by an INFINITI retailer.
Installation of electrical equipment
should also be done by an INFINITI
retailer. Unauthorized electrical test
equipment and probing devices should
not be used on the pretensioner system. .
If you need to dispose of the preten-
sioner or scrap the vehicle, contact an
INFINITI retailer. Correct pretensioner
disposal procedures are set forth in the
appropriate INFINITI Service Manual.
Incorrect disposal procedures could
cause personal injury.
The pretensioner system may activate with
the supplemental air bag system in certain
types of collisions. Working with the seat
belt retractor, it helps tighten the seat belt
when the vehicle becomes involved in
certain types of collisions, helping to
restrain front seat occupants.
The pretensioner is encased with the seat
belt retractor. These seat belts are used the
same way as conventional seat belts.
When a pretensioner seat belt activates,
smoke is released and a loud noise may be
heard. The smoke is not harmful, and it
does not indicate a fire. Care should be
taken not to inhale it as it may cause
irritation and choking. Those with a history
of a breathing condition should get fresh
air promptly.
After pretensioner activation, load limiters
allow the seat belt to release webbing (if
necessary) to reduce forces against the
Safety —Seats, seat belts and supplemental restraint system1-49

servicing:
.The supplemental air bag warning light
remains on after approximately 7 sec-
onds.
. The supplemental air bag warning light
flashes intermittently.
. The supplemental air bag warning light
does not come on at all.
Under these conditions, the air bag or
pretensioner systems may not operate
properly. They must be checked and
repaired. Take your vehicle to the nearest
INFINITI retailer.
WARNING
If the supplemental air bag warning light is
on, it could mean that the front air bag, side
air bag, curtain air bag and/or pretensioner
systems will not operate in an accident. To
help avoid injury to yourself or others, have
your vehicle checked by a retailer as soon as
possible.
REPAIR AND REPLACEMENT PROCE-
DURE
The front air bags, side air bags, curtain air
bags and pretensioners are designed to
activate on a one-time-only basis. As a
reminder, unless it is damaged, the sup-
plemental air bag warning light will remain
illuminated after inflation has occurred.
Repair and replacement of these systems
should be done only by an INFINITI retailer.
When maintenance work is required on the
vehicle, the front air bags, side air bags,
curtain air bags, pretensioners and related
parts should be pointed out to the person
conducting the maintenance. The ignition
switch should always be in the LOCK
position when working under the hood or
inside the vehicle.
WARNING
. Once a front air bag, side air bag, or
curtain air bag has inflated, the air bag
module will not function again and must
be replaced. Additionally, the activated
pretensioner must also be replaced. The
air bag module and pretensioner should
be replaced by an INFINITI retailer. The air bag module and pretensioner system
cannot be repaired.
. The front air bag, side air bag, curtain air
bag and the pretensioner system should
be inspected by an INFINITI retailer if
there is any damage to the front end or
side portion of the vehicle.
. If you need to dispose of the supple-
mental air bag or pretensioner or scrap
the vehicle, contact an INFINITI retailer.
Correct supplemental air bag and seat
belt pretensioner system disposal pro-
cedures are set forth in the appropriate
INFINITI Service Manual. Incorrect dis-
posal procedures could cause personal
injury.
Safety —Seats, seat belts and supplemental restraint system1-51

2-14Instruments and controls
2. If the brake fluid level is correct, havethe warning system checked by an
INFINITI retailer.
Brake system malfunction warning:
If the brake warning light (red) and the
following warning light illuminate at the
same time when the parking brake is
released and the brake fluid level is
sufficient, there may be a malfunction in
the brake system.
. Brake system warning light (yellow)
WARNING
If both the brake system warning light
(yellow) and the brake warning light (red)
illuminate when the parking brake is re-
leased and the hybrid system is on, do not
drive the vehicle. More brake pedal effort
than normal will be required and there will
be a significant reduction in brake perfor-
mance, which could result in an accident.
Immediately stop the vehicle in a safe
location and contact an INFINITI retailer.
A chime sounds if a malfunction occurs in
the brake system power supply. .
Anti-lock Braking System (ABS) warning
light
— Avoid driving at high speed and
sudden braking, and see an INFINITI
retailer as soon as possible for an
inspection.
WARNING
. Your brake system may not be working
properly if the brake warning light (red)
is on. Driving could be dangerous. If you
judge it to be safe, drive carefully to the
nearest service station for repairs.
Otherwise, have your vehicle towed
because driving it could be dangerous.
. Pressing the brake pedal with the hybrid
system stopped and/or low brake fluid
level may increase your stopping dis-
tance and braking will require greater
pedal effort as well as pedal travel.
. If the brake fluid level is below the
minimum or MIN mark on the brake fluid
reservoir, do not drive until the brake
system has been checked at an INFINITI
retailer.
Direct Response Hybrid®Sys-
tem warning light
When the ignition switch is in the ON
position, the Direct Response Hybrid®
System (hybrid system) warning light
illuminates. After starting the hybrid sys-
tem, the hybrid system warning light turns
off.
If the hybrid system warning light illumi-
nates while driving, it may indicate that
there is a malfunction in the electric motor
and/or other hybrid system components.
Stop your vehicle immediately and contact
your INFINITI retailer.
If the hybrid system warning light blinks
while driving, it may indicate that the Li-ion
battery charge is low and you cannot
continue to drive.
Do not allow the vehicle to coast when the
Li-ion battery is low or when the hybrid
system warning light blinks while driving.
The engine will not automatically start to
charge the Li-ion battery while the vehicle
is coasting.

2-38Instruments and controls
If the light still remains on and/or the
hybrid system will not start, see an
INFINITI retailer for INFINITI Vehicle Immo-
bilizer System service as soon as possible.
Please bring all Intelligent Keys that you
have when visiting an INFINITI retailer for
service.WARNING
In freezing temperatures the washer solu-
tion may freeze on the windshield and
obscure your vision which may lead to an
accident. Warm windshield with the defros-
ter before you wash the windshield.
CAUTION
.Do not operate the washer continuously
for more than 30 seconds.
. Do not operate the washer if the
reservoir tank is empty.
. Do not fill the window washer reservoir
tank with washer fluid concentrates at
full strength. Some methyl alcohol
based washer fluid concentrates may
permanently stain the grille if spilled
while filling the window washer reser-
voir tank.
. Pre-mix washer fluid concentrates with
water to the manufacturer’ s recom-
mended levels before pouring the fluid
into the window washer reservoir tank.
Do not use the window washer reservoir tank to mix the washer fluid concentrate
and water.
WINDSHIELD WIPER AND WASHER SWITCH