279
Troubleshooting
Map, Voice, Entering Destinations
Troubleshooting
I cannot select an option using the Interface Dial.
To reduce potential driver distraction, certain onscreen functions and features are
limited or inoperable while the vehicle is moving. Use voice commands or pull over to
proceed.
The navigation system pronunciation of street names
in the guidance command or destination address
sounds strange.
The basic guidance phrases use a studio-recorded voice, but street names are
pronounced using a machine-generated voice. Consequently, the name may be
mispronounced or sound strange at times.
The screen is bright when I drive at night.
1.Check that the nighttime dashboard brightness control is not set to maximum.
2.Press the SETTINGS button. Select Navi Settings > Map > Color (Night). Set the
Night color to Black for the best contrast. 2Switching Display Mode Manually
P. 70
The screen is dark when I drive during the day.
Press the SETTINGS button. Select Navi Settings > Map > Color (Day). Set the Day
color to White for the best contrast. 2Switching Display Mode Manually
P. 70
How do I change or remove my PIN?
1.Press the SETTINGS button. Select Navi Settings > Personal Info > PIN Number >
Address Book PIN or Go Home PIN.
2.Enter your existing PIN. You then have the choice to change or remove the PIN. 2PIN Numbers
P. 43
I have forgotten my PIN. How do I reset the PIN for
Home or the PIN for personal addresses?
A dealer must reset the PIN for you.
Why is Call grayed out on the Calculate Route screen?
Your phone is not paired to Bluetooth® HandsFreeLink® or, if paired, your phone is in
use. 2Bluetooth® HandsFreeLink®
P. 204
Problem
Solution
281
Troubleshooting
Guidance, Routing
Troubleshooting
Guidance, Routing
Problem
Solution
The navigation system does not route me the same
way I would go or the same way as other mapping
systems.
The navigation system attempts to generate the optimal route. You can change the
route preferences used when calculating a route. 2Route Preference
P. 50
The navigation system wants to route me around
potential traffic problems. How do I stop these pop-up
messages?
Press the SETTINGS button. Select Navi Settings > Routing, and set Traffic
Rerouting to Off. 2Traffic Rerouting
P. 53
The street I’m on is not shown on the map screen.
The mapping database is constantly undergoing revision. You can access the most
recent information on the internet. 2Map Coverage
P. 297
The vehicle position icon is not following the road and
the “GPS icon” text in the upper left hand corner of
the screen is white or missing.
• Check that the GPS antenna (located in the dashboard) is not blocked. For best
reception, remove items from the dashboard, such as radar detectors, cell phones,
or loose articles.
• Metallic tinting or other aftermarket devices can interfere with the GPS reception.
Please consult a dealer. 2GPS System
P. 294
The blue highlighted route and voice guidance
stopped or turned into a blue/pink line before I got to
my destination.
Your route has entered an unverified area. 2Unverified Routing
P. 51
How do I stop the map from rotating as I drive along?
Press the SETTINGS button. Select Navi Settings > Map > View > North-Up, or say
d “Display north-up” to change the map orientation.
The “time to destination” display sometimes increases
even though I am getting closer to my destination.
If your speed reduces due to slower traffic, the navigation system updates the “time to
destination” based on your actual road speed to give you a better estimate of arrival
time.
The vehicle position icon on the map “lags” a short
distance behind, especially when I arrive at an
intersection.
This is normal. The navigation system is unaware of the width of intersections. Large
differences in vehicle position can indicate a temporary loss of the GPS signal. 2GPS System
P. 294
Continued
304
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