2014 GMC TERRAIN towing

Black plate (72,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
10-72 Vehicle Care
Towing the Vehicle
{Caution
Incorrectly towing a disabled
vehicle may cause damage. The
damage would not be covered
by the vehicle warranty. Do not
lash or hook to the chassis
components—including the front
and rear subframes, suspension
control arms, and links —during
towing and recovery of a disabled
vehicle, or when securing the
vehicle. Use the proper nylon
strap harnesses around the tires
to secure the vehicle.
Have the vehicle towed on a flatbed
car carrier. A wheel lift tow truck
could damage the vehicle.
Consult your dealer or a
professional towing service if the
disabled vehicle must be towed. To tow the vehicle behind another
vehicle for recreational purposes,
such as behind a motor home, see
“Recreational Vehicle Towing”
following.
Recreational Vehicle
Towing
Recreational vehicle towing means
towing the vehicle behind another
vehicle
–such as behind a motor
home. The two most common types
of recreational vehicle towing are
known as dinghy towing and dolly
towing. Dinghy towing is towing the
vehicle with all four wheels on the
ground. Dolly towing is towing the
vehicle with two wheels on the
ground and two wheels up on a
device known as a dolly.
Here are some important things to
consider before recreational vehicle
towing:
.The towing capacity of the
towing vehicle. Be sure to read
the tow vehicle manufacturer's
recommendations.
.How far the vehicle will be
towed. Some vehicles have
restrictions on how far and how
long they can tow.
.The proper towing equipment.
See your dealer or trailering
professional for additional advice
and equipment
recommendations.
.If the vehicle is ready to be
towed. Just as preparing the
vehicle for a long trip, make sure
the vehicle is prepared to be
towed.
Dinghy Towing
Front-wheel-drive and
all-wheel-drive vehicles may be
dinghy towed from the front. These
vehicles can also be towed by
placing them on a platform trailer
with all four wheels off of the
ground. For other towing options,
see “Dolly Towing” following in this
section.

Black plate (73,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
Vehicle Care 10-73
For vehicles being dinghy towed,
the vehicle should be run at the
beginning of each day and at each
RV fuel stop for about five minutes.
This will ensure proper lubrication of
transmission components.
To tow the vehicle from the front
with all four wheels on the ground:
1. Position the vehicle to be towedand secure it to the towing
vehicle.
2. Turn the ignition key to ON/RUN.
3. Shift the transmission to N (Neutral). 4. Turn the ignition key to ACC/
ACCESSORY.
5. Turn all accessories off.
6. To prevent the battery from draining while the vehicle is
being towed, remove fuse 32,
the Discrete Logic Ignition
Switch fuse, from the instrument
panel fuse block and store it in a
safe location. See Instrument
Panel Fuse Block on
page 10-37.
{Caution
If the vehicle is towed without
performing each of the steps
listed under “Dinghy Towing,” the
automatic transmission could be
damaged. Be sure to follow all
steps of the dinghy towing
procedure prior to and after
towing the vehicle.
{Caution
If 105 km/h (65 mph) is exceeded
while towing the vehicle, it could
be damaged. Never exceed
105 km/h (65 mph) while towing
the vehicle.
Once the destination is reached:
1. Set the parking brake.
2. Shift the transmission to P (Park).
3. Turn the ignition key to LOCK/OFF.
4. Install fuse 32, the Discrete Logic Ignition Switch fuse. See
Instrument Panel Fuse Block on
page 10-37.
5. Start the engine and let it idle for more than three minutes before
driving the vehicle.

Black plate (74,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
10-74 Vehicle Care
{Caution
Do not tow a vehicle with the front
drive wheels on the ground if one
of the front tires is a compact
spare tire. Towing with two
different tire sizes on the front of
the vehicle can cause severe
damage to the transmission.
Dolly Towing (All-Wheel-Drive
Vehicles)
All-wheel-drive vehicles should not
be towed with two wheels on the
ground. To properly tow these
vehicles, they should be placed on
a platform trailer with all four wheels
off of the ground or dinghy towed
from the front.
Dolly Towing
(Front-Wheel-Drive Vehicles)
To tow the vehicle from the front
with the rear wheels on the ground,
do the following:
1. Put the front wheels on a dolly.
2. Move the shift lever to P (Park).
3. Set the parking brake.4. Secure the vehicle to the dolly.
5. Follow the dolly manufacturer's
instructions for preparing the
vehicle and dolly for towing.
6. Release the parking brake.
Towing the Vehicle From
the Rear

Black plate (75,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
Vehicle Care 10-75
{Caution
Towing the vehicle from the rear
could damage it. Also, repairs
would not be covered by the
vehicle warranty. Never have the
vehicle towed from the rear.
Appearance Care
Exterior Care
Locks
Locks are lubricated at the factory.
Use a de-icing agent only when
absolutely necessary, and have the
locks greased after using. See
Recommended Fluids and
Lubricants on page 11-12.
Washing the Vehicle
To preserve the vehicle's finish,
wash it often and out of direct
sunlight.
{Caution
Do not use petroleum-based,
acidic, or abrasive cleaning
agents as they can damage the
vehicle's paint, metal, or plastic
parts. If damage occurs, it would
not be covered by the vehicle
warranty. Approved cleaning(Continued)
Caution (Continued)
products can be obtained from
your dealer. Follow all
manufacturer directions regarding
correct product usage, necessary
safety precautions, and
appropriate disposal of any
vehicle care product.
{Caution
Avoid using high-pressure
washes closer than 30 cm (12 in)
to the surface of the vehicle. Use
of power washers exceeding
8,274 kPa (1,200 psi) can result
in damage or removal of paint
and decals.

Black plate (2,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
11-2 Service and Maintenance
Because of the way people use
vehicles, maintenance needs vary.
There may need to be more
frequent checks and services. The
Additional Required Services -
Normal are for vehicles that:
.Carry passengers and cargo
within recommended limits on
the Tire and Loading Information
label. SeeVehicle Load Limits
on page 9-14.
.Are driven on reasonable road
surfaces within legal driving
limits.
.Use the recommended fuel. See
Recommended Fuel on
page 9-48.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Normal chart.
The Additional Required Services -
Severe are for vehicles that are:
.Mainly driven in heavy city traffic
in hot weather.
.Mainly driven in hilly or
mountainous terrain.
.Frequently towing a trailer.
.Used for high speed or
competitive driving.
.Used for taxi, police, or delivery
service.
Refer to the information in the
Maintenance Schedule Additional
Required Services - Severe chart.
{Warning
Performing maintenance work can
be dangerous and can cause
serious injury. Perform
maintenance work only if the
required information, proper tools,
and equipment are available.
If they are not, see your dealer to
have a trained technician do the
work. See Doing Your Own
Service Work on page 10-3.
Maintenance
Schedule
Owner Checks and Services
At Each Fuel Stop
.Check the engine oil level. See
Engine Oil on page 10-8.
Once a Month
.Check the tire inflation
pressures. See Tire Pressure on
page 10-47.
.Inspect the tires for wear. See
Tire Inspection on page 10-52.
.Check the windshield washer
fluid level. See Washer Fluid on
page 10-21.

Black plate (6,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
13-6 Customer Information
.Model, year, color, and license
plate number of the vehicle.
.Odometer reading, Vehicle
Identification Number (VIN), and
delivery date of the vehicle.
.Description of the problem.
Coverage
Services are provided up to 5 years/
160 000 km (100,000 mi), whichever
comes first.
In the U.S., anyone driving the
vehicle is covered. In Canada, a
person driving the vehicle without
permission from the owner is not
covered.
Roadside Assistance is not a part of
the New Vehicle Limited Warranty.
General Motors North America and
GMC reserve the right to make any
changes or discontinue the
Roadside Assistance program at
any time without notification.
General Motors North America and
GMC reserve the right to limit
services or payment to an owner ordriver if they decide the claims are
made too often, or the same type of
claim is made many times.
Services Provided
.Emergency Fuel Delivery:
Delivery of enough fuel for the
vehicle to get to the nearest
service station.
.Lock-Out Service:
Service to
unlock the vehicle if you are
locked out. A remote unlock may
be available if you have
OnStar
®. For security reasons,
the driver must present
identification before this service
is given.
.Emergency Tow from a Public
Road or Highway: Tow to the
nearest GMC dealer for warranty
service, or if the vehicle was in a
crash and cannot be driven.
Assistance is also given when
the vehicle is stuck in the sand,
mud, or snow.
.Flat Tire Change: Service to
change a flat tire with the spare
tire. The spare tire, if equipped,
must be in good condition and
properly inflated. It is the owner's
responsibility for the repair or
replacement of the tire if it is not
covered by the warranty.
.Battery Jump Start: Service to
jump start a dead battery.
.Trip Interruption Benefits and
Assistance: If your trip is
interrupted due to a warranty
failure, incidental expenses may
be reimbursed during the
5 years/(160 000 km) 100,000 mi
Powertrain warranty period.
Items considered are hotel,
meals, and rental car.
Services Not Included in
Roadside Assistance
.Impound towing caused by
violation of any laws.
.Legal fines.

Black plate (7,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
Customer Information 13-7
.Mounting, dismounting,
or changing of snow tires,
chains, or other traction devices.
.Towing or services for vehicles
driven on a non-public road or
highway.
Services Specific to
Canadian-Purchased Vehicles
.Fuel Delivery:Reimbursement
is up to 7 liters. Diesel fuel
delivery may be restricted.
Propane and other fuels are not
provided through this service.
.Lock-Out Service: Vehicle
registration is required.
.Trip Interruption Benefits and
Assistance: Must be over
150 kilometers from where your
trip was started to qualify.
General Motors of Canada
Limited requires
pre-authorization, original detailed receipts, and a copy of
the repair orders. Once
authorization has been received,
the Roadside Assistance advisor
will help to make arrangements
and explain how to receive
payment.
.Alternative Service:
If
assistance cannot be provided
right away, the Roadside
Assistance advisor may give
permission to get local
emergency road service. You will
receive payment, up to $100,
after sending the original receipt
to Roadside Assistance.
Mechanical failures may be
covered, however any cost for
parts and labor for repairs not
covered by the warranty are the
owner responsibility.
Scheduling Service
Appointments
When the vehicle requires warranty
service, contact your dealer and
request an appointment. By
scheduling a service appointment
and advising the service consultant
of your transportation needs, your
dealer can help minimize your
inconvenience.
If the vehicle cannot be scheduled
into the service department
immediately, keep driving it until it
can be scheduled for service,
unless, of course, the problem is
safety related. If it is, please call
your dealership, let them know this,
and ask for instructions.
If your dealer requests you to bring
the vehicle for service, you are
urged to do so as early in the work
day as possible to allow for
same-day repair.

Black plate (10,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
13-10 Customer Information
Repair Facility
GM also recommends that you
choose a collision repair facility that
meets your needs before you ever
need collision repairs. Your dealer
may have a collision repair center
with GM-trained technicians and
state‐of‐the‐art equipment, or be
able to recommend a collision repair
center that has GM-trained
technicians and comparable
equipment.
Insuring the Vehicle
Protect your investment in the GM
vehicle with comprehensive and
collision insurance coverage. There
are significant differences in the
quality of coverage afforded by
various insurance policy terms.
Many insurance policies provide
reduced protection to the GM
vehicle by limiting compensation for
damage repairs through the use of
aftermarket collision parts. Some
insurance companies will not
specify aftermarket collision parts.
When purchasing insurance, werecommend that you ensure that the
vehicle will be repaired with GM
original equipment collision parts.
If such insurance coverage is not
available from your current
insurance carrier, consider switching
to another insurance carrier.
If the vehicle is leased, the leasing
company may require you to have
insurance that ensures repairs with
Genuine GM Original Equipment
Manufacturer (OEM) parts or
Genuine Manufacturer replacement
parts. Read the lease carefully, as
you may be charged at the end of
the lease for poor quality repairs.
If a Crash Occurs
If there has been an injury, call
emergency services for help. Do not
leave the scene of a crash until all
matters have been taken care of.
Move the vehicle only if its position
puts you in danger, or you are
instructed to move it by a police
officer.
Give only the necessary information
to police and other parties involved
in the crash.
For emergency towing see
Roadside Assistance Program on
page 13-5.
Gather the following information:
.Driver name, address, and
telephone number.
.Driver license number.
.Owner name, address, and
telephone number.
.Vehicle license plate number.
.Vehicle make, model, and
model year.
.Vehicle Identification
Number (VIN).
.Insurance company and policy
number.
.General description of the
damage to the other vehicle.