2014 GMC TERRAIN infotainment
[x] Cancel search: infotainmentPage 323 of 360
Black plate (1,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
Customer Information 13-1
Customer
Information
Customer Information
Customer SatisfactionProcedure . . . . . . . . . . . . . . . . . . 13-1
Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . 13-3
Customer Assistance for Text Telephone (TTY) Users . . . . . 13-4
Online Owner Center . . . . . . . . 13-4
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . 13-5
Roadside Assistance Program . . . . . . . . . . . . . . . . . . . . 13-5
Scheduling Service Appointments . . . . . . . . . . . . . . 13-7
Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . . 13-8
Collision Damage Repair . . . . 13-9
Service Publications Ordering Information . . . . . . 13-11
Reporting Safety Defects
Reporting Safety Defects tothe United States
Government . . . . . . . . . . . . . . . 13-12
Reporting Safety Defects to the Canadian
Government . . . . . . . . . . . . . . . 13-13
Reporting Safety Defects to General Motors . . . . . . . . . . . 13-13
Vehicle Data Recording and
Privacy
Vehicle Data Recording andPrivacy . . . . . . . . . . . . . . . . . . . . 13-14
Event Data Recorders . . . . . . 13-14
OnStar
®. . . . . . . . . . . . . . . . . . . . 13-15
Infotainment System . . . . . . . . 13-15
Radio Frequency Identification (RFID) . . . . . . . 13-15
Radio Frequency Statement . . . . . . . . . . . . . . . . . 13-15
Customer Information
Customer Satisfaction
Procedure
Your satisfaction and goodwill are
important to your dealer and to
GMC. Normally, any concerns with
the sales transaction or the
operation of the vehicle will be
resolved by your dealer's sales or
service departments. Sometimes,
however, despite the best intentions
of all concerned, misunderstandings
can occur. If your concern has not
been resolved to your satisfaction,
the following steps should be taken:
STEP ONE: Discuss your concern
with a member of dealership
management. Normally, concerns
can be quickly resolved at that level.
If the matter has already been
reviewed with the sales, service,
or parts manager, contact the owner
of your dealership or the general
manager.
Page 337 of 360
Black plate (15,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
Customer Information 13-15
if the vehicle is leased, with the
consent of the lessee; in response
to an official request by police or
similar government office; as part of
GM's defense of litigation through
the discovery process; or, as
required by law. Data that GM
collects or receives may also be
used for GM research needs or may
be made available to others for
research purposes, where a need is
shown and the data is not tied to a
specific vehicle or vehicle owner.
OnStar®
If the vehicle is equipped with
OnStar®and has an active
subscription, additional data may be
collected through the OnStar
system. This includes information
about the vehicle’s operation;
collisions involving the vehicle; the
use of the vehicle and its features;
and, in certain situations, the
location and approximate GPS
speed of the vehicle. Refer to the OnStar Terms and Conditions and
Privacy Statement on the OnStar
website.
Infotainment System
If the vehicle is equipped with a
navigation system as part of the
infotainment system, use of the
system may result in the storage of
destinations, addresses, telephone
numbers, and other trip information.
See the infotainment manual for
information on stored data and for
deletion instructions.
Radio Frequency
Identification (RFID)
RFID technology is used in some
vehicles for functions such as tire
pressure monitoring and ignition
system security, as well as in
connection with conveniences such
as Remote Keyless Entry (RKE)
transmitters for remote door locking/
unlocking and starting, and
in-vehicle transmitters for garage
door openers. RFID technology inGM vehicles does not use or record
personal information or link with any
other GM system containing
personal information.
Radio Frequency
Statement
This vehicle has systems that
operate on a radio frequency that
comply with Part 15 of the Federal
Communications Commission (FCC)
rules and with Industry Canada
Standards RSS‐GEN/210/220/310.
Operation is subject to the following
two conditions:
1. The device may not cause
harmful interference.
2. The device must accept any interference received, including
interference that may cause
undesired operation of the
device.
Changes or modifications to any of
these systems by other than an
authorized service facility could void
authorization to use this equipment.
Page 353 of 360
Black plate (5,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
INDEX i-5
G
Garage Door Opener . . . . . . . . . . 5-35Programming . . . . . . . . . . . . . . . . . 5-35
Gasoline Specifications . . . . . . . . . . . . . . . . . 9-49
Gauges Engine Coolant
Temperature . . . . . . . . . . . . . . . . . 5-9
Fuel . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-8
Odometer . . . . . . . . . . . . . . . . . . . . . . 5-8
Speedometer . . . . . . . . . . . . . . . . . . 5-8
Tachometer . . . . . . . . . . . . . . . . . . . . 5-8
Warning Lights and Indicators . . . . . . . . . . . . . . . . . . . . 5-6
General Information Service and Maintenance . . . . . 11-1
Towing . . . . . . . . . . . . . . . . . . . . . . . . 9-53
Vehicle Care . . . . . . . . . . . . . . . . . . 10-2
Glove Box . . . . . . . . . . . . . . . . . . . . . . 4-1
GM Mobility Reimbursement Program . . . . . . . . . . . . . . . . . . . . . . 13-5
H
Halogen Bulbs . . . . . . . . . . . . . . . . 10-28
Hazard Warning Flashers . . . . . . . 6-3
Head Restraints . . . . . . . . . . . . . . . . 3-2
HeadlampsAiming . . . . . . . . . . . . . . . . . . . . . . 10-27
Automatic . . . . . . . . . . . . . . . . . . . . . . 6-2
Bulb Replacement . . . . . . . . . . 10-28
Daytime RunningLamps (DRL) . . . . . . . . . . . . . . . . . 6-2
Flash-to-Pass . . . . . . . . . . . . . . . . . . 6-2
Headlamps, Front Turn
Signal, Sidemarker, and
Parking Lamps . . . . . . . . . . . . 10-28
High-Beam On Light . . . . . . . . . . 5-20
High/Low Beam Changer . . . . . . 6-1
Lamps On Reminder . . . . . . . . . 5-20
Heated Front Seats . . . . . . . . . . . . . 3-8
Heated Mirrors . . . . . . . . . . . . . . . . . 2-16
Heater Engine Coolant . . . . . . . . . . . . . . . 9-23
Heating and Air Conditioning . . . . . . . . . . . . . . . 8-1, 8-3
High-Beam On Light . . . . . . . . . . . 5-20
Highway Hypnosis . . . . . . . . . . . . . 9-11
Hill and Mountain Roads . . . . . . . 9-12 Hill Start Assist (HSA) . . . . . . . . . 9-33
Hood . . . . . . . . . . . . . . . . . . . . . . . . . . 10-4
Horn . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
How to Wear Safety Belts
Properly . . . . . . . . . . . . . . . . . . . . . . 3-12
I
Ignition Positions . . . . . . . . . . . . . . 9-20
Ignition Transmission LockCheck . . . . . . . . . . . . . . . . . . . . . . . 10-25
Immobilizer . . . . . . . . . . . . . . . . . . . . 2-14
Infants and Young Children, Restraints . . . . . . . . . . . . . . . . . . . . 3-33
Infotainment . . . . . . . . . . . . . . . . . . . . 7-1
Infotainment System . . . . . . . . . . 13-15
Instrument Cluster . . . . . . . . . . . . . . 5-7
Interior Rearview Mirrors . . . . . . . 2-17
Introduction . . . . . . . . . . . . . . . . . . . . . . . iii
J
Jump Starting . . . . . . . . . . . . . . . . . 10-69
Page 358 of 360
Black plate (10,1)GMC Terrain/Terrain Denali Owner Manual (GMNA-Localizing-U.S./Canada/
Mexico-6081485) - 2014 - CRC - 12/6/13
i-10 INDEX
Side Blind ZoneAlert (SBZA) . . . . . . . . . . . . . . . . . 9-41
Sidemarker Bulb Replacement . . . . . . . . . . 10-29
Signals, Turn and Lane-Change . . . . . . . . . . . . . . . . . 6-3
Spare Tire
Compact . . . . . . . . . . . . . . . . . . . . 10-68
Specifications and Capacities . . . . . . . . . . . . . . . . . . . . 12-2
Speedometer . . . . . . . . . . . . . . . . . . . 5-8
StabiliTrak
OFF Light . . . . . . . . . . . . . . . . . . . . . 5-17
Start Assist, Hills . . . . . . . . . . . . . . 9-33
Start Vehicle, Remote . . . . . . . . . . 2-5
Starter Switch Check . . . . . . . . . 10-24
Starting the Engine . . . . . . . . . . . . 9-21
Steering . . . . . . . . . . . . . . . . . . . . . . . . 9-4 Fluid, Power . . . . . . . . . . . . . . . . 10-20
Wheel Adjustment . . . . . . . . . . . . . 5-2
Wheel Controls . . . . . . . . . . . . . . . . 5-2
Stoplamps and Back-Up Lamps Bulb Replacement . . . . . . . . . . 10-29 Storage Areas
Cargo Cover . . . . . . . . . . . . . . . . . . . 4-2
Center Console . . . . . . . . . . . . . . . . 4-1
Convenience Net . . . . . . . . . . . . . . 4-2
Glove Box . . . . . . . . . . . . . . . . . . . . . 4-1
Roof Rack System . . . . . . . . . . . . . 4-2
Storage Compartments . . . . . . . . . 4-1
Stuck Vehicle . . . . . . . . . . . . . . . . . . 9-14
Sun Visors . . . . . . . . . . . . . . . . . . . . . 2-19
Sunroof . . . . . . . . . . . . . . . . . . . . . . . . 2-19
Symbols . . . . . . . . . . . . . . . . . . . . . . . . . . iv
System
Forward CollisionAlert (FCA) . . . . . . . . . . . . . . . . . . 9-38
Infotainment . . . . . . . . . . . . 7-1, 13-15
Roof Rack . . . . . . . . . . . . . . . . . . . . . 4-2
T
Tachometer . . . . . . . . . . . . . . . . . . . . . 5-8
Taillamps Bulb Replacement . . . . . . . . . . 10-29
Text Telephone (TTY) Users . . . 13-4
Theft-Deterrent Systems . . . . . . . 2-14 Immobilizer . . . . . . . . . . . . . . . . . . . 2-14
Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-4 Tires
Buying New Tires . . . . . . . . . . . 10-55
Chains . . . . . . . . . . . . . . . . . . . . . . 10-60
Changing . . . . . . . . . . . . . . . . . . . 10-62
Compact Spare . . . . . . . . . . . . . 10-68
Designations . . . . . . . . . . . . . . . 10-43
Different Size . . . . . . . . . . . . . . . 10-57
If a Tire Goes Flat . . . . . . . . . . 10-60
Inflation Monitor System . . . . 10-49
Inspection . . . . . . . . . . . . . . . . . . 10-52
Messages . . . . . . . . . . . . . . . . . . . . 5-30
Pressure Light . . . . . . . . . . . . . . . . 5-18
Pressure Monitor System . . . 10-48
Rotation . . . . . . . . . . . . . . . . . . . . 10-53
Sidewall Labeling . . . . . . . . . . . 10-41
Terminology and
Definitions . . . . . . . . . . . . . . . . . 10-44
Uniform Tire Quality Grading . . . . . . . . . . . . . . . . . . . 10-57
Wheel Alignment and Tire Balance . . . . . . . . . . . . . . . . . . . 10-59
Wheel Replacement . . . . . . . . 10-59
When It Is Time for New Tires . . . . . . . . . . . . . . . . . . . . . . 10-54
Winter . . . . . . . . . . . . . . . . . . . . . . 10-40