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Hands-free calling is one of the main features of SYNC. Once you pair
your phone, you can access many options using the touchscreen or voice
commands. While the system supports a variety of features, many are
dependent on your cellular phone’s functionality. At a minimum, most
cellular phones with Bluetooth wireless technology support the following
functions:
•Answering an incoming call
•Ending a call
•Using privacy mode
•Dialing a number
•Redialing
•Call waiting notification
•Caller ID.
Other features, such as text messaging using Bluetooth and automatic
phonebook download, are phone-dependent features. To check your
phone’s compatibility, see your phone’s user manual and visit
www.SYNCMyRide.com, www.SYNCMyRide.ca or www.syncmaroute.ca.
Pairing Your Phone for the First Time
WARNING:Driving while distracted can result in loss of vehicle
control, crash and injury. We strongly recommend that you use
extreme caution when using any device that may take your focus off
the road. Your primary responsibility is the safe operation of your
vehicle. We recommend against the use of any hand-held device while
driving and encourage the use of voice-operated systems when possible.
Make sure you are aware of all applicable local laws that may affect the
use of electronic devices while driving.
The first thing you must do to use the phone features of SYNC is to pair
your Bluetooth-enabled cellular phone with SYNC. This allows you to use
your phone in a hands-free manner.
Note:Put the transmission in positionP.Turn on your vehicle ignition
and the radio.
1. TouchAdd Phonein the upper left corner of the touchscreen.Find
SYNCappears on the screen and instructs you to begin the pairing
process from your device.
2. Make sure that Bluetooth is set toOnand that your cellular phone is
in the proper mode. See your phone’s manual if necessary.
•SelectSYNC,and a six-digit PIN appears on your device.
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3. If you are prompted to enter a PIN on your device, it does not
support Secure Simple Pairing. To pair, enter the PIN displayed on
the touchscreen. Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN
provided by SYNC matches the PIN displayed on your cellular phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s manual and visit the
website.
Pairing Subsequent Phones
Note:Put the transmission in positionP.Turn on your vehicle ignition
and the radio.
1. Press thePhonecorner of the touchscreen >Settings>BT
Devices>Add Device.
2. Make sure that Bluetooth is set toOnand that your cellular phone is
in the proper mode. See your phone’s manual if necessary.
•SelectSYNC,and a six-digit PIN appears on your device.
3. If you are prompted to enter a PIN on your device, it does not
support Secure Simple Pairing. To pair, enter the PIN displayed on
the touchscreen. Skip the next step.
4. When prompted on your phone’s display, confirm that the PIN
provided by SYNC matches the PIN displayed on your cellular phone.
5. The display indicates when the pairing is successful.
SYNC may prompt you with more phone options. For more information
on your phone’s capability, see your phone’s user guide and visit the
website.
Making Calls
Press the voice button on your steering wheel controls. When
prompted, say, “Call ” or say “Dial”, then the desired
number.
To end the call or exit phone mode, press this phone button.
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Receiving Calls
During an incoming call, an audible tone sounds. Call information
appears in the display if it is available.
Accept the call by pressingAccepton the touchscreen or by
pressing this phone button on your steering wheel controls.
Reject the call by pressingRejecton the touchscreen or by pressing this
phone button on your steering wheel controls.
Ignore the call by doing nothing. SYNC logs it as a missed call.
Phone Menu Options
Press the top left corner on your touchscreen to select from the
following options:
Phone
Touch this button to access the on-screen numerical pad to enter a
number and place a call. During an active call, you can also choose to:
•Mute the call
•Put it on hold
•Turn on privacy (returns the call to your cellular phone)
•Join two calls
•End the call.
Quick Dial
Set up favorite contacts from you phonebook or history folder.
Phonebook
Touch this button to access and call any contacts in your previously
downloaded phone book. The system places the entries in alphabetical
categories summarized at the top of the screen.
To turn on contact picture settings, if your device supports this feature,
pressPhone>Settings>Manage Phonebook>Download photos
from Phonebook>On.
Certain smart phones may support transferring street addresses when
listed with phone book contact information. If your phone supports this
feature, you can select and use these addresses as destinations and save
them as favorites.
History
After you connect your Bluetooth-enabled phone to SYNC, you can
access any previously dialed, received or missed calls. You can also
choose to save these to yourFavoritesor toQuick Dial.
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Note:This is a phone-dependent feature. If your phone does not support
downloading call history using Bluetooth, SYNC keeps track of calls made
with the SYNC system.
Messaging
Send text messages using your touchscreen. SeeText messaginglater in
this section.
Settings
Touch this button to access various phone settings, such turning
Bluetooth on and off, managing your phonebook and more. SeePhone
settingslater in this section.
Text Messaging
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
Note:Certain features in text messaging are speed-dependent and not
available when your vehicle is traveling at speeds over 3 mph (5 km/h).
Note:SYNC does not download read text messages from your phone.
You can send and receive text messages using Bluetooth, read them
aloud and translate text messaging acronyms, such as LOL.
1. Touch the top left corner of the display to access thePhonemenu.
2. SelectMessaging.
3. Choose from the following:
•Listen(speaker icon)
•Dial
•Send Text
•Vi e w
•Delete.
Composing a Text Message
Note:This is a speed-dependent feature. It is unavailable when your
vehicle is traveling at speeds over 3 mph (5 km/h).
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display to access thePhonemenu.
2. TouchMessaging>Send Text.
3. Enter a phone number or choose from your phone book.
4. You can select from the following options:
•Sendwhich sends the message as it is.
•Edit Textallows you to customize the pre-defined message or
create a message on your own.
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You can then preview the message, verify the recipient as well as update
the message list, and send it to a connected device (such as a USB
drive).
Pre-defined text message options
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early.
I’m outside.
I’ll call you when I get there.
OK
Ye s
No
Thanks
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
When a new message arrives, an audible tone sounds and the screen
displays a pop-up with the caller name and ID, if supported by your
phone. You can press:
•Vi e wto view the text message.
•Listenfor SYNC to read the message to you.
•Dialto call the contact.
•Ignoreto exit the screen.
Note:If you selectVi e wand your vehicle is traveling over 3 mph
(5 km/h), the system offers to read the message to you instead of
allowing you to view it while driving.
Phone Settings
PressPhone>Settings.
Bluetooth Devices
Touch this tab to connect, disconnect, add or delete a device, as well as
save it as a favorite.
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Bluetooth
Touch this tab to turn Bluetooth off or on.
Do Not Disturb
Touch this tab if you want all calls to go directly to your voice mail and
not ring in the vehicle. When this feature is on, text message
notifications do not ring inside the cabin either.
911 Assist
Turn on or turn off the 911 Assist feature. See911 Assistin theSYNC
Services and Applicationssection.
Phone Ringer
Select the ring tone you want to hear when you receive a call. Choose
from possible system ring tones, your currently paired phone’s ring tone,
a beep, text-to-speech or a silent notification.
Text Message Notification
Select a text message notification, if supported by your phone. Choose
from possible system alert tones, text-to-speech or silent.
Internet Data Connection
If your phone is compatible, use this screen to adjust your internet data
connection. Select to make your connection profile with the personal
area network or to turn off your connection. You can also choose to
adjust your settings or have the system always connect, never connect
when roaming or query on connect. Press?for more information.
Manage Phonebook
Touch this button to access features such as automatic phonebook
download, re-download your phonebook, add contacts from your phone
as well as delete or upload your phonebook.
Roaming Warning
Touch this button to have the system alert you when your phone is in
roaming mode.
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INFORMATION
If your vehicle is equipped with Navigation, touch the i
(Information) button to access these features. If your vehicle is
not equipped with Navigation, touch the corner of the
touchscreen with the green tab.
Under the Information menu, you can access features, such as:
A. SYNC Services
B. Sirius Travel Link
C. Alerts
D. Calendar
E. SYNC Applications.
SYNC Services (If Equipped, United States Only)
Note:SYNC Services requires activation before use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNC Services. SeePhone
earlier in this chapter for pairing instructions.
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
A
B
C
D
E
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Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect, the service uses GPS technology and advanced
vehicle sensors to collect your vehicle’s current location, travel direction
and speed to help provide you with the directions, traffic reports, or
business searches you request. Further, to provide the services you
request, for continuous improvement, the service may collect and record
call details and voice communications. For more information, see SYNC
Services Terms and Conditions at www.SYNCMyRide.com. If you do not
want Ford or its service providers to collect your vehicle travel
information or other information identified in the Terms and Conditions,
do not subscribe or use the service.
SYNC Services uses advanced vehicle sensors, integrated GPS technology
and comprehensive map and traffic data, to give you personalized traffic
reports, precise turn-by-turn directions, business search, news, sports,
weather and more. For a complete list of services, or to learn more,
please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using Voice Commands
Press the voice button on the steering wheel controls.
1. When prompted, say “Services”. This initiates an outgoing
call to SYNC Services using your paired and connected
Bluetooth-enabled cellular phone.
2. Once you connect to the service, follow the voice prompts to request
the desired service, such as “Traffic” or “Directions”. You can also
say, “What are my choices?” to receive a list of available services
from which to choose.
3. Say, “Services” to return to the Services main menu or for help, say,
“Help”.
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