If your vehicle must be serviced while you are traveling or living
in Asia-Pacific Region, Sub-Saharan Africa, U.S. Virgin Islands,
Central America, the Caribbean, and Israel, contact the nearest
authorized dealer. If the authorized dealer cannot help you,
contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
U.S.A.
Telephone: (313) 594-4857
FAX: (313) 390-0804
Email: [email protected]
For customers in Guam, the Commonwealth of the Northern
Mariana Islands (CNMI), America Samoa, and the U.S. Virgin
Islands, please feel free to call our Toll-Free Number:
(800) 841-FORD (3673)
If your vehicle must be serviced while you are traveling or living
in Puerto Rico, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: (800) 841-FORD (3673)
FAX: (313) 390-0804
Email: [email protected]
www.ford.com.pr
204Customer Assistance
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If your vehicle must be serviced while you are traveling or living
in the Middle East, contact the nearest authorized dealer. If the
authorized dealer cannot help you, contact:
FORD MOTOR COMPANY
Customer Relationship Center
1555 Fairlane Drive
Fairlane Business Park #3
Allen Park, Michigan 48101
Telephone: +971 4 3326084
Toll-Free Number of the Kingdom of Saudi Arabia: 800 8971409
Local Telephone Number of Kuwait: 24810575
FAX: +971 4 3327299
Email: [email protected]
www.me.ford.com
If you buy your vehicle in North America and then relocate to any of the
above locations, register your vehicle identification number (VIN) and
new address with Ford Motor Company Export Operations & Global
Growth Initiatives by emailing [email protected].
If you are in another foreign country, contact the nearest
authorized dealer. In the event your inquiry is unresolved,
communicate your concern with the dealership’s Sales Manager,
Service Manager or Customer Relations Manager. If you require
additional assistance or clarification, please contact the
respective Customer Relationship Center as previously listed.
Customers in the U.S. should call 1-800-392-3673.
ORDERING ADDITIONAL OWNER’S LITERATURE
To order the publications in this portfolio, contact Helm, Incorporated at:
HELM, INCORPORATED
47911 Halyard Drive
Plymouth, Michigan 48170
Attention: Customer Service
Or to order a free publication catalog, call toll free: 1-800-782-4356
Monday-Friday 8:00 a.m. - 6:00 p.m. EST
Helm, Incorporated can also be reached by their website:
www.helminc.com.
(Items in this catalog may be purchased by credit card, check or
money order.)
Customer Assistance205
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Roadside Assistance
Exclusive 24/7 roadside assistance, including:
•Towing, flat-tire change and battery jump starts
•Out of fuel and lock-out assistance
•Travel Expense reimbursement for lodging, meals and rental car
•Destination assistance for taxi, shuttle, rental car coverage and
emergency transportation
Transferable Coverage
If you sell your vehicle before your Ford Extended Service Plan coverage
expires, you can transfer any remaining coverage to the new owner.
Whenever you sell your vehicle, prospective buyers may have a higher
degree of confidence that vehicle was properly maintained with Ford
ESP, thereby improving resale value!
Avoid the Rising cost of vehicle maintenance
Ford ESP also offers a Premium Maintenance Plan that covers all
scheduled maintenance, and select items that routinely wear out.
The coverage is prepaid, so you never have to worry about affording
vehicle maintenance. It covers regular checkups, routine inspections,
preventative care and replacement items that require periodic attention
for normal wear:
•Windshield Wiper Blades
•Spark Plugs (except in California)
•The clutch Disc
•Brake pads and linings
•Shock Absorbers
•Belts and Hoses
•Diesel Exhaust Fluid Replenishment
Contact your selling dealership today so they can customize a Genuine
Ford Extended Service Plan that fits your driving lifestyle and budget.
310Extended Service Plan
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911 Assist™ ..............................343
A
ABS (see Brakes) .....................154
Accessing call history/phone
book during active call .............332
Accessing your media menu
features ......................................355
Accessing your phone menu
features ......................................333
Accessory delay ..........................92
Active call menu options .........332
Advanced menu options ...341, 362
Advanced menu options
(prompts, languages, defaults,
master reset, installing
applications) ..............................341
Airbag supplemental restraint
system ..........................................48
and child safety seats ..............49
description ................................48
disposal ......................................64
driver airbag ..............................48
passenger airbag .......................48
side airbag ...........................48, 53
Air cleaner filter .......239, 241, 306
Air conditioning ........................113
manual heating and air
conditioning system ...............113
Air filter, cabin ..........................115
All Wheel Drive (AWD),
driving off road .........................145
Ambulance packages ..................15
Antifreeze (see Engine
coolant) .....................................226Anti-lock brake system
(see Brakes) ..............................154
Anti-theft system
arming the system ....................76
disarming a triggered system ..76
Audio system
Single CD ................................314
Audio system (see Radio) .......314
Automatic transmission ............143
fluid, adding ....................231, 234
fluid, checking ................231, 234
fluid, refill capacities ..............301
fluid, specification ..................301
Auxiliary input jack (Line in) ..321
Auxiliary powerpoint ................123
B
Battery .......................................236
acid, treating emergencies .....236
jumping a disabled battery ....195
maintenance-free ....................236
replacement, specifications ...306
servicing ..................................236
Blind Spot Information
System .......................................165
Booster seats ...............................22
Brakes ........................................153
anti-lock ...................................154
anti-lock brake system (ABS)
warning light ...........................154
brake warning light ................154
fluid, checking and adding ....234
fluid, refill capacities ..............301
fluid, specifications .................301
lubricant specifications ..........301
parking ....................................154
trailer .......................................184
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C
Capacities for refilling fluids ....301
Cargo management system ......172
CD ..............................................314
CD player ..................................312
Cell phone use ............................16
Changing a tire .........................290
Child safety restraints ..........28, 31
Child safety seats
attaching with tether straps ....31
automatic locking mode
(retractor) .................................38
LATCH .......................................28
Child safety seats - booster
seats .............................................22
Cleaning your vehicle ...............254
engine compartment ..............257
instrument panel ....................259
interior .....................................258
plastic parts ............................256
washing ....................................254
waxing .....................................256
wheels ......................................260
wiper blades ............................257
Climate control (see Air
conditioning or Heating) ..........113
Clock ..........................................314
Console ......................................124
overhead ..................................125
Coolant ......................................226
checking and adding ..............226
refill capacities ........................301
specifications ..........................301
Cross Traffic Alert ....................165
Cruise control ...........................163Customer Assistance ................193
Ford Extended Service
Plan ..........................................309
Getting roadside assistance ...193
Getting the service
you need .................................199
Ordering additional owner’s
literature .................................205
Utilizing the
Mediation/Arbitration
Program ...................................203
D
Defrost .......................................113
rear window ............................114
Dipstick
automatic transmission
fluid ..................................231, 234
engine oil .................................225
Driving under special
conditions ..................144, 147, 150
sand .........................................148
snow and ice ...........................151
through water .................149, 191
E
Electronic message center .......103
Electronic stability control ......157
Emergencies, roadside
jump-starting ..........................195
running out of fuel .................134
Emergency brake (see Parking
brake) ........................................154
Emission control system ..........139
End user license agreement ....372
Engine ........................................300
cleaning ...................................257
coolant .....................................226
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R
Radio ..........................................314
Single CD ................................314
Radio reception .........................312
Rear view camera display ........159
Rear window defroster .............113
Receiving a text message .........336
Recommendations for
attaching safety restraints for
children ........................................24
Relays ................................207–208
Remote entry system
illuminated entry ................71–72
locking/unlocking doors ...........70
opening the trunk .....................71
replacement/additional
transmitters ...............................67
replacing the batteries .............66
Reverse sensing system ...........159
Roadside assistance ..................193
Roll stability control .................157
Roof rack ...................................173
S
Safety Belt Maintenance ............44
Safety belts (see Safety
restraints) ..............................37, 40
Safety defects, reporting ..........206
Safety information ....................324
Safety restraints ..............37–38, 40
Belt-Minder® ............................41
Belt-Minder®,
deactivating/activating .............43
extension assembly ..................39
for adults .............................37–38for children ...............................24
Occupant Classification
Sensor ........................................50
safety belt maintenance ...........44
seat belt maintenance ..............44
warning light and chime ..........41
Safety restraints - LATCH
anchors ........................................28
Safety seats for children ............24
Safety Compliance
Certification Label ....................308
Satellite Radio ...........................314
Scheduled Maintenance Guide
Normal Scheduled
Maintenance and Log .............385
Seat belts (see Safety
restraints) ....................................37
Seats ..........................................121
child safety seats ......................24
front seats .......................119–120
second row seats ....................121
Selecting your media source
(USB, Line in, BT audio) .........355
Setting the clock .......................314
Side air curtain ...........................54
Side-curtain airbags system .......54
SIRIUS® satellite radio ............314
Snowplowing ...............................15
SOS Post Crash Alert .................47
Spark plugs, specifications .......306
Special notice
ambulance conversions ............15
utility-type vehicles ..................15
Specification chart,
lubricants ...................................301
Stability system .........................157
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