•A connected Bluetooth-enabled phone must have adequate network
coverage, battery power and signal strength.
•The vehicle must have battery power and be located in the U.S.,
Canada or in a territory in which 911 is the emergency number.
In the Event of a Crash
Not all crashes deploy an airbag or activate the fuel pump shut-off
(which would activate 911 Assist); however, if 911 Assist is triggered,
SYNC tries to contact emergency services. If a connected phone is
damaged or loses connection to SYNC, SYNC searches for, and tries to
connect to, any available previously paired phone and tries to make the
call to 911.
Before making the call:
•
SYNC provides a short window of time (about 10 seconds) to cancel the
call. Failure to cancel the call results in SYNC attempting to dial 911.
•SYNC says the following, or a similar message: “SYNC will attempt to call
911, to cancel the call, press Cancel on your screen or press and hold the
phone button on your steering wheel.”
If the call is not cancelled and a successful call is made, a pre-recorded
message is played for the 911 operator, then the occupant(s) in the
vehicle is able to talk with the operator. Be prepared to provide your
name, phone number and location immediately, because not all 911
systems are capable of receiving this information electronically.
911 Assist May Not Work If
•Your cellular phone or 911 Assist hardware was damaged in a crash.
•The vehicle’s battery or SYNC system has no power.
•The phone(s) paired and connected to the system was thrown from
the vehicle.
911 Assist Privacy Notice
Once 911 Assist is set on, it may disclose to emergency services that the
vehicle has been in a crash involving the deployment of an airbag or
activation of the fuel pump shut-off. Certain versions or updates to 911
Assist may also be capable of electronically or verbally disclosing to 911
operators the vehicle location, and/or other details about the vehicle or
crash to assist 911 operators to provide the most appropriate emergency
services. If you do not want to disclose this information, do not turn the
feature on.
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2. Follow the voice prompts to select your destination. Once your
destination is selected, your current vehicle location is uploaded and
a route based on current traffic conditions is calculated and sent
back to your vehicle. After the route download is complete, the
phone call is automatically ended. You then receive audible and
visual driving instructions as you travel toward your destination.
3. While on an active route, you can select or say “Route summary” or
“Route status” to view the Route Summary turn list or the Route
Status ETA. You can also turn voice guidance on or off, cancel the
route or update the route.
If you miss a turn, SYNC automatically asks if you want the route
updated. Just say, “Yes” when prompted and a new route will be
delivered to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say “Good-bye” from the SYNC Services main menu.
SYNC Services Quick Tips
PersonalizingYou can personalize your Services feature to
provide quicker access to your most used or
favorite information. You can save address
points such as work or home. You can also
save favorite information like sports teams or
a news category. To learn more, log onto
www.SYNCMyRide.com.
Push to interruptPress the voice button at any time (while you
are connected to SYNC TDI Services) to
interrupt a voice prompt or an audio clip
(such as a sports report), wait for the
listening tone, and say your voice command.
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SYNC Services Quick Tips
PortableYour subscription is associated with your
Bluetooth-enabled cellular phone number, not
your VIN (Vehicle Identification Number).
You can pair and connect your phone to any
vehicle equipped with Traffic, Directions and
Information and continue enjoying your
personalized services.
You can even access your account outside the
vehicle. Just use the number on your phone’s
call history. Traffic and Directions features do
not function properly but information services
and the 411 connect and text message
features are available.
SYNC AppLink™
Note:Your smartphone must be paired and connected to SYNC to access
AppLink.
Note:iPhone® users need to connect the phone to the USB port in
order to start the application. It is recommended to lock your iPhone®
after starting an application.
Note:The AppLink feature is not available if your vehicle is equipped
with the MyFord Touch® or MyLincoln Touch™ system.
Depending on your display type, you can access AppLink from the media
menu, the phone menu, or by using voice commands. Once an app is
running through AppLink, you can control main features of the app
through voice commands and steering wheel controls.
To Access Using the Phone Menu
1. Press the Phone button.
2. Browse to Mobile Applications and press OK.
3. Browse to your desired app and press OK.
4. Once an app is running through SYNC, you can access an app’s menu
by pressing the MENU button to first access the SYNC menu.
5. Scroll until “
then press OK. From here, you can access an application’s features,
such as Thumbs up, Thumbs down, etc. For more information, please
visit www.SYNCMyRide.com.
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L.MENU:
•Press this button to access the system menu.
•Press while the system menu is active to access the menu tabs of
Display, Clock, Feedback Settings, System Settings and Valet Mode.
M.SOUND:
•Press this button to access the sound menu.
•Press while the sound menu is active to access the menu tabs of
Bass/Treble, Balance/Fade, SCV (Speed Compensated Volume), DSP
(Digital Signal Processing) and Visualizer.
N.MEDIA:
•Press this button to access the media menu.
•Press while the media menu is active to access the available sources
of CD/DVD, Jukebox and User Device.
O.RADIO:
•Press this button to access the radio menu.
•Press while the radio menu is active to access the available sources of
AM, FM1, FM2, SAT1, SAT2, and SAT3.
P.VOL:Press and hold this button to turn the system off and on. Turn
the control to adjust the volume.
Note:If a navigation route is active when the navigation system is off,
the system resumes the route when you turn the system on.
DISPLAY MODE
You can choose to turn your screen on or off and if you would like to
view the status bars on the top and bottom of the screen. Press DISP to
see the options.
Display Mode Voice Commands
The following voice commands are available in display mode. If
you are not in display mode, press the voice button on the
steering wheel. When prompted, say “Display mode” and then
any of the following commands.
Display mode voice commands
“Display on”
“Display off”
“Status bar”
“Brighter”
“Dimmer”
“Day”
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When you select: You can:
Show PresetsView the preset stations. Save a station by
pressing and holding one of the memory
preset areas. There is a brief mute while the
radio saves the station. Sound returns when
finished.
Set PTY/AllSelect a category of music you would like to
search for and then choose to either seek or
scan for the stations.
**
Note:The system scans the frequency band
three times for the chosen program type.
If the program type is unavailable in your
reception range, the system returns to the
previous station.
*This feature is only available in the United States.
**This feature is only available on the FM1 and FM2 radio tabs in the
United States.
Audio and Radio Voice Commands
If you are listening to the audio system, press the voice button
on the steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the audio system, press the voice button and,
after the tone, say “Audio”, then any of the commands in the following
chart.
“AUDIO”
“CD” “Line in” “Sirius”
“Disc” “Off ” “SYNC”
“DVD” “On” “USB”
“Headphones” “Phone” “User Device”
“Headphones off” “Radio” “Video CD”
“Jukebox” “Read Message” “Help”
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If you are listening to the radio, press the voice button on the
steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the radio, press the voice button and, after the
tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“<530–1710>” “FM2” “Store preset <1–6>”
“<87.7–107.9>” “FM2 preset <1–6>” “Store AM preset
<1–6>”
“AM” “Off ” “Store FM 1 preset
<1–6>”
“AM <530–1710>” “On” “Store FM 2 preset
<1–6>”
“AM preset <1–6>” “Preset <1–6>” “Store autoset presets”
“FM <87.7–107.9>” “Seek down” “Tune”
**
“FM1” “Seek up” “Help”
“FM1 preset <1–6>” “Store”*
*
If you have said, “Store”, see the following “Store” chart.
**If you have said, “Tune”, see the following “Tune” chart.
“TUNE”
“<530–1710>” “AM preset <1–6>” “FM2”
“<87.7–107.9>” “FM <87.7–107.9>” “FM2 preset <1–6>”
“AM” “FM1” “Preset <1–6>”
“AM <530–1710>” “FM1 preset <1–6>” “Help”
“STORE”
“Preset <1–6>”
“AM preset <1–6>”
“FM 1 preset <#>”
“FM 2 preset <#>”
“Autoset presets”
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Potential Station Issues
Issue Cause Action
There is no text
information shown for
currently selected
frequency.Data service issue by
the radio broadcasterFill out the station
issue form at website
listed below.
*
HD2-HD7 stations not
found when Scan is
pressed.Pressing Scan disables
HD2-HD7 channel
search.No action required.
This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
HD Radio Voice Commands
If you are listening to the radio, press the voice button on the
steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the radio, press the voice button and, after the
tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“<87.7 - 107.9> HD <1–8>”
“FM <87.7-107.9> HD <1-8>”
“Tune”
*
“Help”
*If you have said, “Tune”, see the following “Tune” chart.
“TUNE”
“<87.7 - 107.9> HD <1–8>”
“FM <87.7-107.9> HD <1-8>”
“Tune HD <1-8>”
“Help”
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SIRIUS® Satellite Radio Voice Commands
If you are listening to SIRIUS satellite radio, press the voice
button on the steering wheel control. When prompted, say any
of the commands in the following chart.
If you are not listening to SIRIUS satellite radio, press the voice button
and, after the tone, say “Sirius”, then any of the commands in the
following chart.
“SIRIUS”
“<0–233>” “Seek up”
“
“Preset <#>” “Sirius On”
“SAT 1” “Store”
*
“SAT 1 preset <#>” “Store preset <1–6>”
“SAT 2” “Store SAT1 preset <1–6>”
“SAT 2 preset <#>” “Store SAT2 preset <1–6>”
“SAT 3” “Store SAT3 preset <1–6>”
“SAT 3 preset <#>” “Tune”
**
“Seek down ” “Help”
*If you have said, “Store”, see the following “Store” chart.
**If you have said, “Tune”, see the following “Tune” chart.
“STORE”
“Preset <1–6>”
“SAT1 preset <1–6>”
“SAT2 preset <1–6>”
“SAT3 preset <1–6>”
“TUNE”
“<0–233>” “SAT 2”
“
“Preset <#>” “SAT 3”
“SAT 1” “SAT 3 preset <#>”
“SAT 1 preset <#>” “Help”
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